What users are saying about
7 Ratings
58 Ratings
7 Ratings
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Score 9.1 out of 100
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.8 out of 100

Feature Set Ratings

  • 17hats ranks higher in 2 feature sets: Customization, Security

Sales Force Automation

9.5

17hats

95%

Odoo

Feature Set Not Supported
N/A
17hats ranks higher in 6/6 features

Customer data management / contact management

9.9
99%
2 Ratings
N/A
0 Ratings

Workflow management

9.9
99%
2 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
N/A
0 Ratings

Contract management

10.0
100%
2 Ratings
N/A
0 Ratings

Quote & order management

10.0
100%
1 Rating
N/A
0 Ratings

Interaction tracking

8.0
80%
1 Rating
N/A
0 Ratings

Customer Service & Support

8.0

17hats

80%

Odoo

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Case management

8.0
80%
1 Rating
N/A
0 Ratings

Marketing Automation

8.0

17hats

80%

Odoo

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Lead management

8.0
80%
1 Rating
N/A
0 Ratings

CRM Project Management

9.5

17hats

95%

Odoo

Feature Set Not Supported
N/A
17hats ranks higher in 2/2 features

Task management

9.0
90%
1 Rating
N/A
0 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
N/A
0 Ratings

Customization

9.9

17hats

99%
2.7

Odoo

27%
17hats ranks higher in 2/4 features

Custom fields

9.9
99%
2 Ratings
N/A
0 Ratings

Custom objects

10.0
100%
1 Rating
N/A
0 Ratings

API for custom integration

N/A
0 Ratings
3.0
30%
7 Ratings

Plug-ins

N/A
0 Ratings
2.5
25%
8 Ratings

Security

9.5

17hats

95%
3.8

Odoo

38%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
4.0
40%
6 Ratings

Role-based user permissions

9.0
90%
1 Rating
3.7
37%
9 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

Odoo

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
N/A
0 Ratings

Platform

8.0

17hats

80%

Odoo

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
N/A
0 Ratings

Payroll Management

17hats

Feature Set Not Supported
N/A
4.2

Odoo

42%
Odoo ranks higher in 5/5 features

Pay calculation

N/A
0 Ratings
4.3
43%
8 Ratings

Benefit plan administration

N/A
0 Ratings
3.9
39%
8 Ratings

Direct deposit files

N/A
0 Ratings
4.1
41%
8 Ratings

Salary revision and increment management

N/A
0 Ratings
4.3
43%
8 Ratings

Reimbursement management

N/A
0 Ratings
4.4
44%
8 Ratings

Reporting & Analytics

17hats

Feature Set Not Supported
N/A
3.7

Odoo

37%
Odoo ranks higher in 3/3 features

Dashboards

N/A
0 Ratings
3.9
39%
8 Ratings

Standard reports

N/A
0 Ratings
4.1
41%
8 Ratings

Custom reports

N/A
0 Ratings
3.0
30%
7 Ratings

General Ledger and Configurable Accounting

17hats

Feature Set Not Supported
N/A
3.5

Odoo

35%
Odoo ranks higher in 11/11 features

Accounts payable

N/A
0 Ratings
4.1
41%
9 Ratings

Accounts receivable

N/A
0 Ratings
4.1
41%
9 Ratings

Global Financial Support

N/A
0 Ratings
3.5
35%
9 Ratings

Primary and Secondary Ledgers

N/A
0 Ratings
3.3
33%
9 Ratings

Intercompany Accounting

N/A
0 Ratings
3.3
33%
9 Ratings

Localizations

N/A
0 Ratings
3.0
30%
8 Ratings

Journals and Reconciliations

N/A
0 Ratings
2.5
25%
8 Ratings

Enterprise Accounting

N/A
0 Ratings
4.0
40%
9 Ratings

Configurable Accounting

N/A
0 Ratings
3.8
38%
9 Ratings

Centralized Rules Framework

N/A
0 Ratings
3.3
33%
7 Ratings

Standardized Processes

N/A
0 Ratings
3.3
33%
7 Ratings

Inventory Management

17hats

Feature Set Not Supported
N/A
3.6

Odoo

36%
Odoo ranks higher in 4/4 features

Inventory tracking

N/A
0 Ratings
3.4
34%
10 Ratings

Automatic reordering

N/A
0 Ratings
2.5
25%
9 Ratings

Location management

N/A
0 Ratings
4.2
42%
9 Ratings

Manufacturing module

N/A
0 Ratings
4.4
44%
9 Ratings

Order Management

17hats

Feature Set Not Supported
N/A
3.7

Odoo

37%
Odoo ranks higher in 7/7 features

Pricing

N/A
0 Ratings
3.8
38%
9 Ratings

Order entry

N/A
0 Ratings
4.1
41%
9 Ratings

Credit card processing

N/A
0 Ratings
3.3
33%
7 Ratings

Cost of goods sold

N/A
0 Ratings
3.7
37%
9 Ratings

Order Orchestration

N/A
0 Ratings
4.1
41%
8 Ratings

End-to-end order visibility

N/A
0 Ratings
3.6
36%
7 Ratings

Order exception Resolution

N/A
0 Ratings
3.6
36%
7 Ratings

Subledger and Financial Process

17hats

Feature Set Not Supported
N/A
3.4

Odoo

34%
Odoo ranks higher in 14/14 features

Automated Invoice Processing

N/A
0 Ratings
4.8
48%
8 Ratings

Shared Services Payments

N/A
0 Ratings
2.9
29%
8 Ratings

Billings Management

N/A
0 Ratings
3.8
38%
9 Ratings

Customer Receipt Applications

N/A
0 Ratings
3.5
35%
9 Ratings

Customer Collections

N/A
0 Ratings
3.7
37%
9 Ratings

Revenue Recognition

N/A
0 Ratings
3.7
37%
9 Ratings

Cash Management

N/A
0 Ratings
3.7
37%
8 Ratings

Asset Management

N/A
0 Ratings
3.0
30%
7 Ratings

Travel & Expense Management

N/A
0 Ratings
3.2
32%
7 Ratings

Budgetary Control & Encumbrance Accounting

N/A
0 Ratings
3.3
33%
7 Ratings

Period Close

N/A
0 Ratings
3.3
33%
7 Ratings

Transactions Tax

N/A
0 Ratings
3.0
30%
7 Ratings

Subledger Reconciliations

N/A
0 Ratings
3.0
30%
7 Ratings

3rd Party Accounting Systems

N/A
0 Ratings
2.7
27%
6 Ratings

Project Financial Management

17hats

Feature Set Not Supported
N/A
3.2

Odoo

32%
Odoo ranks higher in 12/12 features

Budgeting and Forecasting

N/A
0 Ratings
2.6
26%
7 Ratings

Project Costing

N/A
0 Ratings
3.2
32%
6 Ratings

Cost Capture

N/A
0 Ratings
3.2
32%
6 Ratings

Capital Project Management

N/A
0 Ratings
3.2
32%
6 Ratings

Customer Invoicing

N/A
0 Ratings
3.2
32%
6 Ratings

Customer Contract Compliance

N/A
0 Ratings
3.2
32%
6 Ratings

Project Revenue Recognition

N/A
0 Ratings
3.2
32%
6 Ratings

Project Financial Performance Analysis

N/A
0 Ratings
3.2
32%
6 Ratings

Project Financials Dashboard

N/A
0 Ratings
4.5
45%
7 Ratings

Real-time Financial Reporting

N/A
0 Ratings
3.2
32%
6 Ratings

Embedded Business Intelligence

N/A
0 Ratings
3.1
31%
6 Ratings

Project Planning Collaboration

N/A
0 Ratings
3.1
31%
6 Ratings

Project Execution Management

17hats

Feature Set Not Supported
N/A
4.0

Odoo

40%
Odoo ranks higher in 15/15 features

Project Planning and Scheduling

N/A
0 Ratings
3.3
33%
7 Ratings

Project Manager Dashboard

N/A
0 Ratings
3.3
33%
7 Ratings

Resource Manager Dashboard

N/A
0 Ratings
4.5
45%
6 Ratings

Task Insight for Project Managers

N/A
0 Ratings
4.5
45%
6 Ratings

Project Manager Mobile Functionality

N/A
0 Ratings
4.5
45%
6 Ratings

Team Member Task Collaboration

N/A
0 Ratings
4.0
40%
6 Ratings

Team Member Mobile Functionality

N/A
0 Ratings
4.0
40%
6 Ratings

Project Candidate Search

N/A
0 Ratings
4.0
40%
6 Ratings

Project Candidate Comparison and Analysis

N/A
0 Ratings
4.0
40%
6 Ratings

Defineable Resource Pools

N/A
0 Ratings
4.0
40%
6 Ratings

Defineable Resource Pools

N/A
0 Ratings
4.0
40%
6 Ratings

Talent Profiles

N/A
0 Ratings
4.0
40%
6 Ratings

Real-Time Project Reporting

N/A
0 Ratings
4.0
40%
6 Ratings

Absence Management

N/A
0 Ratings
4.0
40%
6 Ratings

Product Lifecycle Management

N/A
0 Ratings
4.0
40%
6 Ratings

Grants Management

17hats

Feature Set Not Supported
N/A
3.4

Odoo

34%
Odoo ranks higher in 4/4 features

Award Lifecycle Management

N/A
0 Ratings
4.0
40%
6 Ratings

Spending Control

N/A
0 Ratings
4.0
40%
6 Ratings

Indirect Cost Management

N/A
0 Ratings
3.0
30%
7 Ratings

Billing

N/A
0 Ratings
2.9
29%
6 Ratings

Procurement

17hats

Feature Set Not Supported
N/A
7.2

Odoo

72%
Odoo ranks higher in 19/19 features

Sourcing Team Collaboration

N/A
0 Ratings
8.0
80%
6 Ratings

Sourcing Analysis

N/A
0 Ratings
8.0
80%
5 Ratings

Bids Analyzed and Compared

N/A
0 Ratings
8.0
80%
5 Ratings

Catalog Shopping E-Commerce for Employees

N/A
0 Ratings
7.2
72%
5 Ratings

Contract Authoring

N/A
0 Ratings
7.2
72%
5 Ratings

Contract Compliance Management

N/A
0 Ratings
7.2
72%
5 Ratings

Contract History

N/A
0 Ratings
8.1
81%
5 Ratings

Contract Renewal Automation

N/A
0 Ratings
8.0
80%
5 Ratings

Contract Repository

N/A
0 Ratings
8.1
81%
5 Ratings

Contract Standardization and Enforcement

N/A
0 Ratings
8.1
81%
5 Ratings

Electronic Signatures

N/A
0 Ratings
4.4
44%
6 Ratings

Invoice Automated Matching

N/A
0 Ratings
4.0
40%
6 Ratings

Purchasing Risk and Compliance Management

N/A
0 Ratings
7.2
72%
5 Ratings

Requisitions-to-Purchase Orders Integrated

N/A
0 Ratings
4.0
40%
6 Ratings

Spend Compliance Management

N/A
0 Ratings
7.1
71%
5 Ratings

Supplier Assessment

N/A
0 Ratings
8.1
81%
5 Ratings

Supplier Communication and Collaboration

N/A
0 Ratings
8.1
81%
5 Ratings

Supplier Management

N/A
0 Ratings
8.0
80%
5 Ratings

Supplier Portal

N/A
0 Ratings
7.2
72%
5 Ratings

Risk Management

17hats

Feature Set Not Supported
N/A
7.7

Odoo

77%
Odoo ranks higher in 9/9 features

Risk Repository

N/A
0 Ratings
7.2
72%
3 Ratings

Control Management

N/A
0 Ratings
7.2
72%
3 Ratings

Control Mapping

N/A
0 Ratings
7.1
71%
3 Ratings

Control Efficiency Assessments

N/A
0 Ratings
8.1
81%
3 Ratings

Automated Control Assessments

N/A
0 Ratings
8.1
81%
3 Ratings

Assessment Capture

N/A
0 Ratings
8.1
81%
3 Ratings

Issue Detection

N/A
0 Ratings
8.1
81%
3 Ratings

Automatic Notification

N/A
0 Ratings
8.1
81%
3 Ratings

Remediation and Certification

N/A
0 Ratings
7.2
72%
3 Ratings

Logistics

17hats

Feature Set Not Supported
N/A
6.8

Odoo

68%
Odoo ranks higher in 13/13 features

Transportation Planning and Optimization

N/A
0 Ratings
8.0
80%
3 Ratings

Transportation Sourcing Management

N/A
0 Ratings
8.0
80%
3 Ratings

Transportation Process Integration

N/A
0 Ratings
4.3
43%
4 Ratings

Transportation Execution Management

N/A
0 Ratings
8.0
80%
3 Ratings

Freight Payment Automation

N/A
0 Ratings
4.3
43%
3 Ratings

Trade Management

N/A
0 Ratings
7.0
70%
2 Ratings

Trade Regulatory Compliance Management

N/A
0 Ratings
7.0
70%
2 Ratings

Customs Entry Management

N/A
0 Ratings
7.0
70%
2 Ratings

Customs Document Management

N/A
0 Ratings
7.0
70%
2 Ratings

Customs Document Collaboration

N/A
0 Ratings
7.0
70%
2 Ratings

Fulfillment Management

N/A
0 Ratings
7.0
70%
3 Ratings

Inventory Visibility

N/A
0 Ratings
7.0
70%
3 Ratings

Warehouse Workforce Management

N/A
0 Ratings
7.0
70%
3 Ratings

Manufacturing

17hats

Feature Set Not Supported
N/A
7.8

Odoo

78%
Odoo ranks higher in 9/9 features

Production Process Design

N/A
0 Ratings
7.2
72%
5 Ratings

Supply Chain Business Flows

N/A
0 Ratings
7.2
72%
4 Ratings

Production Management

N/A
0 Ratings
8.0
80%
5 Ratings

Contracted Manufacturing Management

N/A
0 Ratings
8.0
80%
4 Ratings

Configuration Management

N/A
0 Ratings
8.1
81%
4 Ratings

Work Definition

N/A
0 Ratings
8.0
80%
4 Ratings

Work Execution

N/A
0 Ratings
7.2
72%
4 Ratings

Advanced Fulfillment

N/A
0 Ratings
8.0
80%
4 Ratings

Manufacturing Costs

N/A
0 Ratings
8.1
81%
4 Ratings

Supply Chain

17hats

Feature Set Not Supported
N/A
5.6

Odoo

56%
Odoo ranks higher in 4/4 features

Forecasting

N/A
0 Ratings
4.0
40%
5 Ratings

Inventory Planning

N/A
0 Ratings
4.0
40%
5 Ratings

Multi-tier Supply Chain Planning

N/A
0 Ratings
7.2
72%
4 Ratings

Performance Monitoring

N/A
0 Ratings
7.2
72%
4 Ratings

Product Lifecycle Management

17hats

Feature Set Not Supported
N/A
7.1

Odoo

71%
Odoo ranks higher in 7/7 features

Ideation Management

N/A
0 Ratings
7.1
71%
4 Ratings

Requirements Management

N/A
0 Ratings
7.1
71%
4 Ratings

Proposal Management

N/A
0 Ratings
7.1
71%
4 Ratings

Innovation Portfolio Management

N/A
0 Ratings
7.1
71%
4 Ratings

Product Master Data Management

N/A
0 Ratings
7.1
71%
4 Ratings

Vendor Portal

N/A
0 Ratings
7.2
72%
4 Ratings

Project Portfolio Management

N/A
0 Ratings
7.2
72%
4 Ratings

Attribute Ratings

  • 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
3.3

Odoo

33%
13 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
1.0

Odoo

10%
1 Rating

Usability

9.0

17hats

90%
1 Rating
3.3

Odoo

33%
6 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
2.6

Odoo

26%
6 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Odoo

The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Mitesh Bhalani | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Odoo

  • Ignore requests for support
  • continue to collect money from users through micro-charges; apps, supports, etc.
  • Offer no support when they do finally respond, saying that it's the app developer's duty.
  • Creates a system that forces people that are good with software systems to pay for support
Elliott Andrews | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Odoo

  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
David MacDonald | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Odoo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$20

Starting Price

$0 per year

Odoo Editions & Modules

Edition
Basic$3,060.001
Standard$5,950.001
Pro$21,250.001
  1. per year
Additional Pricing Details
New customers get a discount on the initial number of users purchased. ($20.00 USD instead of $24.00 USD).

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Odoo

Odoo 3.3
Based on 6 answers
I would give it an average rating despite being easy to use, but the user interface is very poor and not intuitive at all which makes the whole experience not that good. Also, the system is not mobile friendly at all which is annoying if you want to check something on the go.
Amr Saad | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Odoo

Odoo 2.6
Based on 6 answers
Contacting support with Odoo is still slow and it takes time for support tickets to go to solved status. It requires doing all a research together with support for a complete migration or large modification, it is necessary to have deep knowledge about IT to make any modification on any pre-defined module.
Diego Gamez | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Odoo

we CAME from NetSuite (and should have stayed there!!) - but we thought Odoo would be better. Brightpearl was too expensive and too slow to implement - and we needed a system that could do the Spanish Legally mandatory Accounting reports...... and even here Odoo fails as no accounts want to have ANYTHING to do with this below-average product - they only want to use PROPER accounting systems that work - strangely? WE SHOULD NEVER have chosen Odoo unfortunately. It will take us a long time to try to recover the money spent and obviously we will NEVER get the lost time and efforts invested back.....!
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Odoo

  • The integration of the support department in the sales processes was easily carried out by implementing Odoo.
  • Improved functionality and UI of the sales and logistics related processes in the company.
Anonymous | TrustRadius Reviewer

Screenshots

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