What users are saying about
7 Ratings
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Top Rated
742 Ratings
7 Ratings
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Score 9.1 out of 100

Zoho CRM

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Top Rated
742 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

  • 17hats ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform
  • Zoho CRM ranks higher in 1 feature set: Marketing Automation

Sales Force Automation

9.5

17hats

95%
8.0

Zoho CRM

80%
17hats ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
8.4
84%
214 Ratings

Workflow management

9.9
99%
2 Ratings
7.9
79%
203 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
7.8
78%
191 Ratings

Contract management

10.0
100%
2 Ratings
8.3
83%
152 Ratings

Quote & order management

10.0
100%
1 Rating
7.9
79%
155 Ratings

Interaction tracking

8.0
80%
1 Rating
8.0
80%
190 Ratings

Territory management

N/A
0 Ratings
7.8
78%
152 Ratings

Opportunity management

N/A
0 Ratings
8.2
82%
194 Ratings

Channel / partner relationship management

N/A
0 Ratings
7.7
77%
144 Ratings

Customer Service & Support

8.0

17hats

80%
7.6

Zoho CRM

76%
Zoho CRM ranks higher in 2/3 features

Case management

8.0
80%
1 Rating
7.7
77%
168 Ratings

Call center management

N/A
0 Ratings
7.6
76%
134 Ratings

Help desk management

N/A
0 Ratings
7.5
75%
149 Ratings

Marketing Automation

8.0

17hats

80%
8.3

Zoho CRM

83%
Zoho CRM ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.5
85%
200 Ratings

Email marketing

N/A
0 Ratings
8.2
82%
170 Ratings

CRM Project Management

9.5

17hats

95%
8.2

Zoho CRM

82%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.3
83%
193 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
8.1
81%
140 Ratings

Reporting

N/A
0 Ratings
8.2
82%
185 Ratings

Customization

9.9

17hats

99%
8.0

Zoho CRM

80%
17hats ranks higher in 2/4 features

Custom fields

9.8
98%
2 Ratings
8.4
84%
214 Ratings

Custom objects

10.0
100%
1 Rating
8.1
81%
168 Ratings

Scripting environment

N/A
0 Ratings
7.7
77%
137 Ratings

API for custom integration

N/A
0 Ratings
7.7
77%
152 Ratings

Security

9.5

17hats

95%
8.8

Zoho CRM

88%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
8.7
87%
179 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.8
88%
200 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
7.6

Zoho CRM

76%
17hats ranks higher in 1/2 features

Marketing automation

8.0
80%
1 Rating
7.9
79%
161 Ratings

Compensation management

N/A
0 Ratings
7.3
73%
107 Ratings

Platform

8.0

17hats

80%
7.9

Zoho CRM

79%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
7.9
79%
179 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.2

Zoho CRM

82%
Zoho CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.0
80%
169 Ratings

Pipeline visualization

N/A
0 Ratings
8.3
83%
180 Ratings

Customizable reports

N/A
0 Ratings
8.2
82%
190 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
7.8

Zoho CRM

78%
Zoho CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
7.9
79%
130 Ratings

Social engagement

N/A
0 Ratings
7.8
78%
125 Ratings

Attribute Ratings

  • 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Zoho CRM is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
8.4

Zoho CRM

84%
242 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
8.9

Zoho CRM

89%
32 Ratings

Usability

9.0

17hats

90%
1 Rating
8.3

Zoho CRM

83%
178 Ratings

Availability

17hats

N/A
0 Ratings
8.0

Zoho CRM

80%
4 Ratings

Performance

17hats

N/A
0 Ratings
6.5

Zoho CRM

65%
4 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
8.2

Zoho CRM

82%
76 Ratings

In-Person Training

17hats

N/A
0 Ratings
7.0

Zoho CRM

70%
2 Ratings

Online Training

17hats

N/A
0 Ratings
8.5

Zoho CRM

85%
6 Ratings

Implementation Rating

17hats

N/A
0 Ratings
8.8

Zoho CRM

88%
12 Ratings

Contract Terms and Pricing Model

17hats

N/A
0 Ratings
9.4

Zoho CRM

94%
22 Ratings

Product Scalability

17hats

N/A
0 Ratings
8.5

Zoho CRM

85%
2 Ratings

Professional Services

17hats

N/A
0 Ratings
8.5

Zoho CRM

85%
7 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Zoho CRM

Zoho CRM is geared to small businesses with limited usage. However, through additional programming, our enterprise company was able to leverage the core apps into a well-honed customized CRM and end-to-end ecosystem that meets our needs. Zoho CRM has been responsive to this process and provided the support we need. With Zoho CRM, we can customize it any way we want allowing us to track all aspects of client requests and tax or service categories and then follow up with email campaigns based on specific criteria with ease.
Anonymous | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Zoho CRM

  • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
  • Great reporting section, you can extract some really detailed reports of your leads and their status.
  • User access control and 2-factor authentication are really easy to define and set up.
  • Some really great integrations with Zoho products and Gsuite.
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Zoho CRM

  • You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
  • Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
  • There are some things that aren't allowed to be customized that definitely should be
  • Support means well, but they rarely can help
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00

Starting Price

$14 per month

Zoho CRM Editions & Modules

Edition
Standard$14.001
Professional$23.001
Enterprise$40.001
Ultimate$52.001
Plus$57.001
  1. Per User/Per Month
Additional Pricing Details

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.9
Based on 32 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Jon Porreca | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.3
Based on 178 answers
In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.2
Based on 76 answers
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
Anonymous | TrustRadius Reviewer

In-Person Training

17hats

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sarah Lohsl | TrustRadius Reviewer

Online Training

17hats

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.5
Based on 6 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
John Hinson | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
Stephen Lalla | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Zoho CRM

Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

17hats

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 9.4
Based on 22 answers
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
Anonymous | TrustRadius Reviewer

Professional Services

17hats

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.5
Based on 7 answers
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Zoho CRM

  • Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
  • To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
  • Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.
Aononna Tazin | TrustRadius Reviewer

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