What users are saying about
1 Ratings
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Top Rated
411 Ratings
1 Ratings
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Score 9 out of 100

Zoho CRM

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Top Rated
411 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Zoho CRM
7.9
Customer data management / contact management
17hats
9.0
Zoho CRM
8.2
Workflow management
17hats
9.0
Zoho CRM
8.2
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Zoho CRM
7.2
Contract management
17hats
10.0
Zoho CRM
7.5
Quote & order management
17hats
10.0
Zoho CRM
7.6
Interaction tracking
17hats
8.0
Zoho CRM
8.5
Territory management
17hats
Zoho CRM
7.9
Opportunity management
17hats
Zoho CRM
8.1
Channel / partner relationship management
17hats
Zoho CRM
7.6

Customer Service & Support

17hats
8.0
Zoho CRM
7.6
Case management
17hats
8.0
Zoho CRM
7.7
Call center management
17hats
Zoho CRM
7.6
Help desk management
17hats
Zoho CRM
7.6

Marketing Automation

17hats
8.0
Zoho CRM
8.0
Lead management
17hats
8.0
Zoho CRM
8.1
Email marketing
17hats
Zoho CRM
7.9

CRM Project Management

17hats
9.5
Zoho CRM
7.9
Task management
17hats
9.0
Zoho CRM
8.2
Billing and invoicing management
17hats
10.0
Zoho CRM
7.7
Reporting
17hats
Zoho CRM
7.9

Customization

17hats
8.0
Zoho CRM
8.4
Custom fields
17hats
8.0
Zoho CRM
8.3
Custom objects
17hats
Zoho CRM
8.2
Scripting environment
17hats
Zoho CRM
8.8
API for custom integration
17hats
Zoho CRM
8.1

Security

17hats
9.5
Zoho CRM
8.4
Single sign-on capability
17hats
10.0
Zoho CRM
8.4
Role-based user permissions
17hats
9.0
Zoho CRM
8.4

Integrations with 3rd-party Software

17hats
8.0
Zoho CRM
7.5
Marketing automation
17hats
8.0
Zoho CRM
7.7
Compensation management
17hats
Zoho CRM
7.4

Platform

17hats
8.0
Zoho CRM
7.1
Mobile access
17hats
8.0
Zoho CRM
7.1

CRM Reporting & Analytics

17hats
Zoho CRM
8.1
Forecasting
17hats
Zoho CRM
8.1
Pipeline visualization
17hats
Zoho CRM
8.1
Customizable reports
17hats
Zoho CRM
8.2

Social CRM

17hats
Zoho CRM
7.4
Social data
17hats
Zoho CRM
7.5
Social engagement
17hats
Zoho CRM
7.4

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

17hats

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

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