56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
84 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 84 reviews and ratings
Feature Set Ratings
Sales Force Automation

9.3
1CRM
93%

Bitrix24
Feature Set Not Supported
N/A
1CRM ranks higher in 9/9 features
1CRM ranks higher in 9/9 features
Customer data management / contact management

9.6
96%
5 Ratings

N/A
0 Ratings
Workflow management

9.6
96%
5 Ratings

N/A
0 Ratings
Territory management

9.3
93%
5 Ratings

N/A
0 Ratings
Opportunity management

9.6
96%
5 Ratings

N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings

N/A
0 Ratings
Contract management

8.8
88%
5 Ratings

N/A
0 Ratings
Quote & order management

9.6
96%
5 Ratings

N/A
0 Ratings
Interaction tracking

9.6
96%
5 Ratings

N/A
0 Ratings
Channel / partner relationship management

9.1
91%
5 Ratings

N/A
0 Ratings
Customer Service & Support

9.6
1CRM
96%

Bitrix24
Feature Set Not Supported
N/A
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Case management

9.5
95%
5 Ratings

N/A
0 Ratings
Call center management

10.0
100%
5 Ratings

N/A
0 Ratings
Help desk management

9.3
93%
4 Ratings

N/A
0 Ratings
Marketing Automation

8.5
1CRM
85%

Bitrix24
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Lead management

8.6
86%
5 Ratings

N/A
0 Ratings
Email marketing

8.3
83%
5 Ratings

N/A
0 Ratings
CRM Project Management

9.0
1CRM
90%

Bitrix24
Feature Set Not Supported
N/A
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Task management

9.0
90%
5 Ratings

N/A
0 Ratings
Billing and invoicing management

8.7
87%
5 Ratings

N/A
0 Ratings
Reporting

9.4
94%
5 Ratings

N/A
0 Ratings
CRM Reporting & Analytics

9.1
1CRM
91%

Bitrix24
Feature Set Not Supported
N/A
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Forecasting

8.8
88%
5 Ratings

N/A
0 Ratings
Pipeline visualization

9.4
94%
5 Ratings

N/A
0 Ratings
Customizable reports

9.1
91%
5 Ratings

N/A
0 Ratings
Customization

8.9
1CRM
89%

Bitrix24
Feature Set Not Supported
N/A
1CRM ranks higher in 4/4 features
1CRM ranks higher in 4/4 features
Custom fields

9.0
90%
5 Ratings

N/A
0 Ratings
Custom objects

9.3
93%
4 Ratings

N/A
0 Ratings
Scripting environment

8.6
86%
4 Ratings

N/A
0 Ratings
API for custom integration

8.7
87%
4 Ratings

N/A
0 Ratings
Security

9.2
1CRM
92%

Bitrix24
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Single sign-on capability

9.1
91%
5 Ratings

N/A
0 Ratings
Role-based user permissions

9.4
94%
5 Ratings

N/A
0 Ratings
Social CRM

9.1
1CRM
91%

Bitrix24
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Social data

8.9
89%
4 Ratings

N/A
0 Ratings
Social engagement

9.2
92%
4 Ratings

N/A
0 Ratings
Integrations with 3rd-party Software

8.4
1CRM
84%

Bitrix24
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Marketing automation

8.3
83%
4 Ratings

N/A
0 Ratings
Compensation management

8.6
86%
4 Ratings

N/A
0 Ratings
Platform

7.7
1CRM
77%

Bitrix24
Feature Set Not Supported
N/A
1CRM ranks higher in 1/1 features
1CRM ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings

N/A
0 Ratings
Project Management

1CRM
Feature Set Not Supported
N/A

7.2
Bitrix24
72%
Bitrix24 ranks higher in 7/7 features
Bitrix24 ranks higher in 7/7 features
Task Management

N/A
0 Ratings

7.4
74%
19 Ratings
Gantt Charts

N/A
0 Ratings

6.8
68%
15 Ratings
Scheduling

N/A
0 Ratings

7.3
73%
16 Ratings
Workflow Automation

N/A
0 Ratings

7.5
75%
16 Ratings
Mobile Access

N/A
0 Ratings

7.0
70%
19 Ratings
Search

N/A
0 Ratings

6.6
66%
17 Ratings
Visual planning tools

N/A
0 Ratings

7.6
76%
17 Ratings
Communication

1CRM
Feature Set Not Supported
N/A

7.2
Bitrix24
72%
Bitrix24 ranks higher in 8/8 features
Bitrix24 ranks higher in 8/8 features
Chat

N/A
0 Ratings

7.6
76%
19 Ratings
Notifications

N/A
0 Ratings

7.2
72%
19 Ratings
Discussions

N/A
0 Ratings

7.6
76%
18 Ratings
Surveys

N/A
0 Ratings

8.1
81%
13 Ratings
Internal knowledgebase

N/A
0 Ratings

6.8
68%
16 Ratings
Integrates with GoToMeeting

N/A
0 Ratings

6.8
68%
8 Ratings
Integrates with Gmail and Google Hangouts

N/A
0 Ratings

6.6
66%
11 Ratings
Integrates with Outlook

N/A
0 Ratings

7.1
71%
10 Ratings
File Sharing & Management

1CRM
Feature Set Not Supported
N/A

7.1
Bitrix24
71%
Bitrix24 ranks higher in 8/8 features
Bitrix24 ranks higher in 8/8 features
Versioning

N/A
0 Ratings

6.9
69%
16 Ratings
Video files

N/A
0 Ratings

6.9
69%
14 Ratings
Audio files

N/A
0 Ratings

6.6
66%
13 Ratings
Document collaboration

N/A
0 Ratings

7.6
76%
20 Ratings
Access control

N/A
0 Ratings

6.9
69%
18 Ratings
Advanced security features

N/A
0 Ratings

6.6
66%
16 Ratings
Integrates with Google Drive

N/A
0 Ratings

7.6
76%
15 Ratings
Device sync

N/A
0 Ratings

7.6
76%
16 Ratings
Attribute Ratings
- 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings

7.3
Bitrix24
73%
20 Ratings
Usability

9.6
1CRM
96%
4 Ratings

7.3
Bitrix24
73%
7 Ratings
Support Rating

9.7
1CRM
97%
4 Ratings

7.3
Bitrix24
73%
7 Ratings
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesBitrix24
One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Digital Marketing Strategist
California SEO ProfessionalsMarketing and Advertising, 1-10 employees
Pros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Bitrix24
- Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
- The ability to write letters directly from the system with the help of a binding for working mail.
- The presence of an application for Android. This helps to get access anywhere.
Руководитель проектов
Web2win RussiaEvents Services, 1-10 employees
Cons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
Bitrix24
- It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
- Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
- It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.

Verified User
C-Level Executive in Corporate
Human Resources Company, 1-10 employeesPricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—1CRM Editions & Modules
—
Additional Pricing Details
—Bitrix24
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Bitrix24 Editions & Modules
On-premise Edition
Bitrix24.CRM | $1,341 |
---|---|
Business | Starting at $2,691 |
- none
SaaS Edition
Free | Free |
---|---|
Start+ | 14.402 |
CRM+ | 41.402 |
Project+ | 41.402 |
Standard | 59.402 |
Professional | 119.402 |
- none
- per month
Additional Pricing Details
—Usability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
Bitrix24
Bitrix24 7.3
Based on 7 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
CEO
Sono SolutionsMedical Device, 1-10 employees
Support Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Bitrix24
Bitrix24 7.3
Based on 7 answers
It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients
Relocation Manager
Sketch StudiosFurniture, 11-50 employees
Alternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesBitrix24
We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management

Verified User
C-Level Executive in Corporate
Sports Company, 1-10 employeesReturn on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Bitrix24
- It definitely has a positive impact as it helps with collaboration and improves data health.
- Overall it reduces time and speeds up the processes and helps achieve more in the less time.
- It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.

Verified User
Professional in Information Technology
Financial Services Company, 10,001+ employees