1CRM vs Bitrix24 | TrustRadius

What users are saying about

Score 8.3 out of 10

Based on 56 reviews and ratings

Score 8 out of 10

Based on 84 reviews and ratings

Feature Set Ratings

Sales Force Automation

9.3

1CRM

93%

Bitrix24

Feature Set Not Supported

N/A

1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6

96%

5 Ratings

N/A

0 Ratings

Workflow management

9.6

96%

5 Ratings

N/A

0 Ratings

Territory management

9.3

93%

5 Ratings

N/A

0 Ratings

Opportunity management

9.6

96%

5 Ratings

N/A

0 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6

86%

5 Ratings

N/A

0 Ratings

Contract management

8.8

88%

5 Ratings

N/A

0 Ratings

Quote & order management

9.6

96%

5 Ratings

N/A

0 Ratings

Interaction tracking

9.6

96%

5 Ratings

N/A

0 Ratings

Channel / partner relationship management

9.1

91%

5 Ratings

N/A

0 Ratings

Customer Service & Support

9.6

1CRM

96%

Bitrix24

Feature Set Not Supported

N/A

1CRM ranks higher in 3/3 features

Case management

9.5

95%

5 Ratings

N/A

0 Ratings

Call center management

10.0

100%

5 Ratings

N/A

0 Ratings

Help desk management

9.3

93%

4 Ratings

N/A

0 Ratings

Marketing Automation

8.5

1CRM

85%

Bitrix24

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Lead management

8.6

86%

5 Ratings

N/A

0 Ratings

Email marketing

8.3

83%

5 Ratings

N/A

0 Ratings

CRM Project Management

9.0

1CRM

90%

Bitrix24

Feature Set Not Supported

N/A

1CRM ranks higher in 3/3 features

Task management

9.0

90%

5 Ratings

N/A

0 Ratings

Billing and invoicing management

8.7

87%

5 Ratings

N/A

0 Ratings

Reporting

9.4

94%

5 Ratings

N/A

0 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%

Bitrix24

Feature Set Not Supported

N/A

1CRM ranks higher in 3/3 features

Forecasting

8.8

88%

5 Ratings

N/A

0 Ratings

Pipeline visualization

9.4

94%

5 Ratings

N/A

0 Ratings

Customizable reports

9.1

91%

5 Ratings

N/A

0 Ratings

Customization

8.9

1CRM

89%

Bitrix24

Feature Set Not Supported

N/A

1CRM ranks higher in 4/4 features

Custom fields

9.0

90%

5 Ratings

N/A

0 Ratings

Custom objects

9.3

93%

4 Ratings

N/A

0 Ratings

Scripting environment

8.6

86%

4 Ratings

N/A

0 Ratings

API for custom integration

8.7

87%

4 Ratings

N/A

0 Ratings

Security

9.2

1CRM

92%

Bitrix24

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Single sign-on capability

9.1

91%

5 Ratings

N/A

0 Ratings

Role-based user permissions

9.4

94%

5 Ratings

N/A

0 Ratings

Social CRM

9.1

1CRM

91%

Bitrix24

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Social data

8.9

89%

4 Ratings

N/A

0 Ratings

Social engagement

9.2

92%

4 Ratings

N/A

0 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%

Bitrix24

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Marketing automation

8.3

83%

4 Ratings

N/A

0 Ratings

Compensation management

8.6

86%

4 Ratings

N/A

0 Ratings

Platform

7.7

1CRM

77%

Bitrix24

Feature Set Not Supported

N/A

1CRM ranks higher in 1/1 features

Mobile access

7.7

77%

4 Ratings

N/A

0 Ratings

Project Management

1CRM

Feature Set Not Supported

N/A

7.2

Bitrix24

72%

Bitrix24 ranks higher in 7/7 features

Task Management

N/A

0 Ratings

7.4

74%

19 Ratings

Gantt Charts

N/A

0 Ratings

6.8

68%

15 Ratings

Scheduling

N/A

0 Ratings

7.3

73%

16 Ratings

Workflow Automation

N/A

0 Ratings

7.5

75%

16 Ratings

Mobile Access

N/A

0 Ratings

7.0

70%

19 Ratings

Search

N/A

0 Ratings

6.6

66%

17 Ratings

Visual planning tools

N/A

0 Ratings

7.6

76%

17 Ratings

Communication

1CRM

Feature Set Not Supported

N/A

7.2

Bitrix24

72%

Bitrix24 ranks higher in 8/8 features

Chat

N/A

0 Ratings

7.6

76%

19 Ratings

Notifications

N/A

0 Ratings

7.2

72%

19 Ratings

Discussions

N/A

0 Ratings

7.6

76%

18 Ratings

Surveys

N/A

0 Ratings

8.1

81%

13 Ratings

Internal knowledgebase

N/A

0 Ratings

6.8

68%

16 Ratings

Integrates with GoToMeeting

N/A

0 Ratings

6.8

68%

8 Ratings

Integrates with Gmail and Google Hangouts

N/A

0 Ratings

6.6

66%

11 Ratings

Integrates with Outlook

N/A

0 Ratings

7.1

71%

10 Ratings

File Sharing & Management

1CRM

Feature Set Not Supported

N/A

7.1

Bitrix24

71%

Bitrix24 ranks higher in 8/8 features

Versioning

N/A

0 Ratings

6.9

69%

16 Ratings

Video files

N/A

0 Ratings

6.9

69%

14 Ratings

Audio files

N/A

0 Ratings

6.6

66%

13 Ratings

Document collaboration

N/A

0 Ratings

7.6

76%

20 Ratings

Access control

N/A

0 Ratings

6.9

69%

18 Ratings

Advanced security features

N/A

0 Ratings

6.6

66%

16 Ratings

Integrates with Google Drive

N/A

0 Ratings

7.6

76%

15 Ratings

Device sync

N/A

0 Ratings

7.6

76%

16 Ratings

Attribute Ratings

1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

1CRM

96%

5 Ratings

7.3

Bitrix24

73%

20 Ratings

1CRM

96%

4 Ratings

7.3

Bitrix24

73%

7 Ratings

1CRM

97%

4 Ratings

7.3

Bitrix24

73%

7 Ratings

Pros

Sales management.
Marketing management.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 5 answers on this topic

Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
The ability to write letters directly from the system with the help of a binding for working mail.
The presence of an application for Android. This helps to get access anywhere.

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Oleg Galimov

Руководитель проектов

Web2win RussiaEvents Services, 1-10 employees

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Cons

It should also have voice commands.
UX needs to be more interactive.
Rest is great.

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Puneet Madan

Product Developer

DXC TechnologyInformation Technology & Services, 10,001+ employees

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It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.

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Verified User

C-Level Executive in Corporate

Human Resources Company, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Starting Price

—

1CRM Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

Bitrix24 Editions & Modules

On-premise Edition

Bitrix24.CRM	$1,341
Business	Starting at $2,691

none

SaaS Edition

Free	Free
Start+	14.40²
CRM+	41.40²
Project+	41.40²
Standard	59.40²
Professional	119.40²

none
per month

Additional Pricing Details

—

Usability

1CRM 9.6

Based on 4 answers

1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!

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Garry Rumrill

Technical Product Specialist

Northern Safety & IndustrialRetail, 201-500 employees

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Bitrix24 7.3

Based on 7 answers

This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.

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Lee holter

CEO

Sono SolutionsMedical Device, 1-10 employees

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Support Rating

1CRM 9.7

Based on 4 answers

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Bitrix24 7.3

Based on 7 answers

It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients

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Theo Alexander

Relocation Manager

Sketch StudiosFurniture, 11-50 employees

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Alternatives Considered

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .

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Verified User

Analyst in Finance and Accounting

Capital Markets Company, 51-200 employees

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We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management

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Verified User

C-Level Executive in Corporate

Sports Company, 1-10 employees

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Return on Investment

It has overall increased sales productivity.
Has reduced lead time for customer and made the deliveries faster and more efficient.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 5 answers on this topic

It definitely has a positive impact as it helps with collaboration and improves data health.
Overall it reduces time and speeds up the processes and helps achieve more in the less time.
It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.

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Verified User

Professional in Information Technology

Financial Services Company, 10,001+ employees

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