1CRM vs Bitrix24 | TrustRadius

Likelihood to Recommend

Tool is effective for most of the cases in terms of report generations or effective meeting purposes. Calling features and mailer support with predictions options can be used more effectively. Mobile UI support needs to be updated. In most cases it works fine for Android users, but in some cases [it] uses more mobile data which in turn gives mobile users less interest rather than using office systems.

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Verified User

Advisor in Sales

Education Management Company, 201-500 employees

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If i could provide a lower score, I would. The company falsely advertises integrations with Quickbooks Online, it does not work. The software is a shell, meaning that the purchaser has to "create" every document and infrastructure in order for the application to even come close to working. The very thing that it appears it was designed for (CRM) fails miserably. You won't even see your deals or opportunities move to the "next stage" without some form of manual manipulation. Telephone integration does absolutely nothing other than clog up your leads with calls with zero info on them. Top all of this off with the complete lack of support (even in the paid version). They will take days to respond and then its with a canned response about going and researching the answer yourself in a pile of some of the worst help files I have seen in my more than 30 years in business. Then, finally capped by this...once you have wasted the $1000.00 for the access to the software and the countless hours and thousands of dollars to try to get it to work with just basic day to day operation....you finally decide that there are much better options available (like Salesforce) they will refuse to refund you any part of your remaining subscription. BUYER BEWARE- complete and total scam of a solution. DO NOT WASTE YOUR MONEY!

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Lee holter

CEO

Sono SolutionsMedical Device, 1-10 employees

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Feature Rating Comparison

1CRM

Bitrix24

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

1CRM

Bitrix24

Case management

Call center management

Help desk management

1CRM

Bitrix24

Lead management

Email marketing

1CRM

Marketing automation

Compensation management

1CRM

Bitrix24

Mobile access

1CRM

Bitrix24

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

1CRM

Bitrix24

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

1CRM

Bitrix24

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

Sales management.
Marketing management.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
The ability to write letters directly from the system with the help of a binding for working mail.
The presence of an application for Android. This helps to get access anywhere.

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Oleg Galimov

Руководитель проектов

Web2win RussiaEvents Services, 1-10 employees

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Cons

It should also have voice commands.
UX needs to be more interactive.
Rest is great.

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Puneet Madan

Product Developer

DXC TechnologyInformation Technology & Services, 10,001+ employees

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It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.

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Verified User

C-Level Executive in Corporate

Human Resources Company, 1-10 employees

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Usability

1CRM 8.7

Based on 3 answers

There are/is still room for improvement. But overall it delivers what is expected of it.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Bitrix24 5.3

Based on 4 answers

We think that the results of Bitrix24 in terms of usability are favorable for the company, and we like the fact that the user interface set up within the platform is so easy to remember, as this only makes us better at our job once we have become familiar with the mechanics it offers.

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Jason Kerley

Social Media Manager

SSDIGITALCOMarketing & Advertising, 201-500 employees

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Support Rating

1CRM 9.3

Based on 3 answers

Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.

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Verified User

Advisor in Sales

Education Management Company, 201-500 employees

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Bitrix24 5.5

Based on 4 answers

The absolute worst! Your only contact method is via the paid version and via a chat window. They will take days to answer and when they finally do answer, they will provide nothing but a half baked canned help file.

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Lee holter

CEO

Sono SolutionsMedical Device, 1-10 employees

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Alternatives Considered

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management

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Verified User

C-Level Executive in Corporate

Sports Company, 1-10 employees

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Return on Investment

It increases our sales.
It increases our output.
It provides us reports for analysing data.
It's having a positive outline.

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Puneet Madan

Product Developer

DXC TechnologyInformation Technology & Services, 10,001+ employees

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It definitely has a positive impact as it helps with collaboration and improves data health.
Overall it reduces time and speeds up the processes and helps achieve more in the less time.
It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.

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Verified User

Professional in Information Technology

Financial Services Company, 10,001+ employees

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Pricing Details

General

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Bitrix24 Editions & Modules

On-premise Edition

Bitrix24.CRM	$1,341
Business	Starting at $2,691

SaaS Edition

Free	Free
Start+	14.40²
CRM+	41.40²
Project+	41.40²
Standard	59.40²
Professional	119.40²

per month

Additional Pricing Details

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Rating Summary

1CRM

Bitrix24

1CRM

Bitrix24

1CRM

Bitrix24