What users are saying about
42 Ratings
45 Ratings
42 Ratings
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Score 8.7 out of 100
45 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

1CRM

Tool is effective for most of the cases in terms of report generations or effective meeting purposes. Calling features and mailer support with predictions options can be used more effectively. Mobile UI support needs to be updated. In most cases it works fine for Android users, but in some cases [it] uses more mobile data which in turn gives mobile users less interest rather than using office systems.
Anonymous | TrustRadius Reviewer

Bitrix24

If i could provide a lower score, I would. The company falsely advertises integrations with Quickbooks Online, it does not work. The software is a shell, meaning that the purchaser has to "create" every document and infrastructure in order for the application to even come close to working. The very thing that it appears it was designed for (CRM) fails miserably. You won't even see your deals or opportunities move to the "next stage" without some form of manual manipulation. Telephone integration does absolutely nothing other than clog up your leads with calls with zero info on them. Top all of this off with the complete lack of support (even in the paid version). They will take days to respond and then its with a canned response about going and researching the answer yourself in a pile of some of the worst help files I have seen in my more than 30 years in business. Then, finally capped by this...once you have wasted the $1000.00 for the access to the software and the countless hours and thousands of dollars to try to get it to work with just basic day to day operation....you finally decide that there are much better options available (like Salesforce) they will refuse to refund you any part of your remaining subscription. BUYER BEWARE- complete and total scam of a solution. DO NOT WASTE YOUR MONEY!
Lee holter | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.6
Bitrix24
Customer data management / contact management
1CRM
8.7
Bitrix24
Workflow management
1CRM
9.0
Bitrix24
Territory management
1CRM
8.5
Bitrix24
Opportunity management
1CRM
8.9
Bitrix24
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Bitrix24
Contract management
1CRM
7.8
Bitrix24
Quote & order management
1CRM
8.9
Bitrix24
Interaction tracking
1CRM
8.7
Bitrix24
Channel / partner relationship management
1CRM
7.9
Bitrix24

Customer Service & Support

1CRM
8.6
Bitrix24
Case management
1CRM
8.7
Bitrix24
Call center management
1CRM
9.0
Bitrix24
Help desk management
1CRM
8.3
Bitrix24

Marketing Automation

1CRM
9.2
Bitrix24
Lead management
1CRM
9.2
Bitrix24
Email marketing
1CRM
9.2
Bitrix24

CRM Project Management

1CRM
9.0
Bitrix24
Task management
1CRM
8.7
Bitrix24
Billing and invoicing management
1CRM
8.7
Bitrix24
Reporting
1CRM
9.5
Bitrix24

CRM Reporting & Analytics

1CRM
9.1
Bitrix24
Forecasting
1CRM
8.8
Bitrix24
Pipeline visualization
1CRM
9.3
Bitrix24
Customizable reports
1CRM
9.2
Bitrix24

Customization

1CRM
8.3
Bitrix24
Custom fields
1CRM
8.3
Bitrix24
Custom objects
1CRM
8.7
Bitrix24
Scripting environment
1CRM
8.3
Bitrix24
API for custom integration
1CRM
7.9
Bitrix24

Security

1CRM
9.0
Bitrix24
Single sign-on capability
1CRM
8.8
Bitrix24
Role-based user permissions
1CRM
9.3
Bitrix24

Social CRM

1CRM
8.6
Bitrix24
Social data
1CRM
8.5
Bitrix24
Social engagement
1CRM
8.7
Bitrix24

Integrations with 3rd-party Software

1CRM
7.7
Bitrix24
Marketing automation
1CRM
7.5
Bitrix24
Compensation management
1CRM
7.8
Bitrix24

Platform

1CRM
7.2
Bitrix24
Mobile access
1CRM
7.2
Bitrix24

Project Management

1CRM
Bitrix24
5.7
Task Management
1CRM
Bitrix24
5.8
Gantt Charts
1CRM
Bitrix24
6.1
Scheduling
1CRM
Bitrix24
5.5
Workflow Automation
1CRM
Bitrix24
5.8
Mobile Access
1CRM
Bitrix24
5.4
Search
1CRM
Bitrix24
5.8
Visual planning tools
1CRM
Bitrix24
5.7

Communication

1CRM
Bitrix24
5.8
Chat
1CRM
Bitrix24
6.0
Notifications
1CRM
Bitrix24
5.7
Discussions
1CRM
Bitrix24
6.3
Surveys
1CRM
Bitrix24
6.2
Internal knowledgebase
1CRM
Bitrix24
5.7
Integrates with GoToMeeting
1CRM
Bitrix24
5.6
Integrates with Gmail and Google Hangouts
1CRM
Bitrix24
5.4
Integrates with Outlook
1CRM
Bitrix24
5.8

File Sharing & Management

1CRM
Bitrix24
5.8
Versioning
1CRM
Bitrix24
5.8
Video files
1CRM
Bitrix24
5.3
Audio files
1CRM
Bitrix24
5.5
Document collaboration
1CRM
Bitrix24
6.1
Access control
1CRM
Bitrix24
5.9
Advanced security features
1CRM
Bitrix24
5.8
Integrates with Google Drive
1CRM
Bitrix24
6.2
Device sync
1CRM
Bitrix24
6.1

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Bitrix24

  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
Oleg Galimov | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

Usability

1CRM

1CRM 8.7
Based on 3 answers
There are/is still room for improvement. But overall it delivers what is expected of it.
Rey Oneal Garcia | TrustRadius Reviewer

Bitrix24

Bitrix24 5.3
Based on 4 answers
We think that the results of Bitrix24 in terms of usability are favorable for the company, and we like the fact that the user interface set up within the platform is so easy to remember, as this only makes us better at our job once we have become familiar with the mechanics it offers.
Jason Kerley | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.3
Based on 3 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

Bitrix24

Bitrix24 5.5
Based on 4 answers
The absolute worst! Your only contact method is via the paid version and via a chat window. They will take days to answer and when they finally do answer, they will provide nothing but a half baked canned help file.
Lee holter | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Bitrix24

We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It increases our sales.
  • It increases our output.
  • It provides us reports for analysing data.
  • It's having a positive outline.
Puneet Madan | TrustRadius Reviewer

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    Rating Summary

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