What users are saying about
56 Ratings
84 Ratings
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
84 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Sales Force Automation

    9.3

    1CRM

    93%

    Bitrix24

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 9/9 features

    Customer data management / contact management

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    Workflow management

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    Territory management

    9.3
    93%
    5 Ratings
    N/A
    0 Ratings

    Opportunity management

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Contract management

    8.8
    88%
    5 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    Interaction tracking

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.1
    91%
    5 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    9.6

    1CRM

    96%

    Bitrix24

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 3/3 features

    Case management

    9.5
    95%
    5 Ratings
    N/A
    0 Ratings

    Call center management

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Help desk management

    9.3
    93%
    4 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.5

    1CRM

    85%

    Bitrix24

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Lead management

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Email marketing

    8.3
    83%
    5 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.0

    1CRM

    90%

    Bitrix24

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 3/3 features

    Task management

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Reporting

    9.4
    94%
    5 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.1

    1CRM

    91%

    Bitrix24

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 3/3 features

    Forecasting

    8.8
    88%
    5 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    9.4
    94%
    5 Ratings
    N/A
    0 Ratings

    Customizable reports

    9.1
    91%
    5 Ratings
    N/A
    0 Ratings

    Customization

    8.9

    1CRM

    89%

    Bitrix24

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 4/4 features

    Custom fields

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Custom objects

    9.3
    93%
    4 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.6
    86%
    4 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.7
    87%
    4 Ratings
    N/A
    0 Ratings

    Security

    9.2

    1CRM

    92%

    Bitrix24

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Single sign-on capability

    9.1
    91%
    5 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    9.4
    94%
    5 Ratings
    N/A
    0 Ratings

    Social CRM

    9.1

    1CRM

    91%

    Bitrix24

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Social data

    8.9
    89%
    4 Ratings
    N/A
    0 Ratings

    Social engagement

    9.2
    92%
    4 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.4

    1CRM

    84%

    Bitrix24

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Marketing automation

    8.3
    83%
    4 Ratings
    N/A
    0 Ratings

    Compensation management

    8.6
    86%
    4 Ratings
    N/A
    0 Ratings

    Platform

    7.7

    1CRM

    77%

    Bitrix24

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 1/1 features

    Mobile access

    7.7
    77%
    4 Ratings
    N/A
    0 Ratings

    Project Management

    1CRM

    Feature Set Not Supported
    N/A
    7.2

    Bitrix24

    72%
    Bitrix24 ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    7.4
    74%
    19 Ratings

    Gantt Charts

    N/A
    0 Ratings
    6.8
    68%
    15 Ratings

    Scheduling

    N/A
    0 Ratings
    7.3
    73%
    16 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.5
    75%
    16 Ratings

    Mobile Access

    N/A
    0 Ratings
    7.0
    70%
    19 Ratings

    Search

    N/A
    0 Ratings
    6.6
    66%
    17 Ratings

    Visual planning tools

    N/A
    0 Ratings
    7.6
    76%
    17 Ratings

    Communication

    1CRM

    Feature Set Not Supported
    N/A
    7.2

    Bitrix24

    72%
    Bitrix24 ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    7.6
    76%
    19 Ratings

    Notifications

    N/A
    0 Ratings
    7.2
    72%
    19 Ratings

    Discussions

    N/A
    0 Ratings
    7.6
    76%
    18 Ratings

    Surveys

    N/A
    0 Ratings
    8.1
    81%
    13 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    6.8
    68%
    16 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    6.8
    68%
    8 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    6.6
    66%
    11 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    7.1
    71%
    10 Ratings

    File Sharing & Management

    1CRM

    Feature Set Not Supported
    N/A
    7.1

    Bitrix24

    71%
    Bitrix24 ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    6.9
    69%
    16 Ratings

    Video files

    N/A
    0 Ratings
    6.9
    69%
    14 Ratings

    Audio files

    N/A
    0 Ratings
    6.6
    66%
    13 Ratings

    Document collaboration

    N/A
    0 Ratings
    7.6
    76%
    20 Ratings

    Access control

    N/A
    0 Ratings
    6.9
    69%
    18 Ratings

    Advanced security features

    N/A
    0 Ratings
    6.6
    66%
    16 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    7.6
    76%
    15 Ratings

    Device sync

    N/A
    0 Ratings
    7.6
    76%
    16 Ratings

    Attribute Ratings

    • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.6

    1CRM

    96%
    5 Ratings
    7.3

    Bitrix24

    73%
    20 Ratings

    Usability

    9.6

    1CRM

    96%
    4 Ratings
    7.3

    Bitrix24

    73%
    7 Ratings

    Support Rating

    9.7

    1CRM

    97%
    4 Ratings
    7.3

    Bitrix24

    73%
    7 Ratings

    Likelihood to Recommend

    1CRM

    While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
    Anonymous | TrustRadius Reviewer

    Bitrix24

    One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
    Sanjit Mandal | TrustRadius Reviewer

    Pros

    1CRM

    • Sales management.
    • Marketing management.
    Prashant Choudhary | TrustRadius Reviewer

    Bitrix24

    • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
    • The ability to write letters directly from the system with the help of a binding for working mail.
    • The presence of an application for Android. This helps to get access anywhere.
    Oleg Galimov | TrustRadius Reviewer

    Cons

    1CRM

    • It should also have voice commands.
    • UX needs to be more interactive.
    • Rest is great.
    Puneet Madan | TrustRadius Reviewer

    Bitrix24

    • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
    • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
    • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    1CRM

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    1CRM Editions & Modules

    Additional Pricing Details

    Bitrix24

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Bitrix24 Editions & Modules

    On-premise Edition
    Bitrix24.CRM$1,341
    BusinessStarting at $2,691
    1. none
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. none
    2. per month
    Additional Pricing Details

    Usability

    1CRM

    1CRM 9.6
    Based on 4 answers
    1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
    Garry Rumrill | TrustRadius Reviewer

    Bitrix24

    Bitrix24 7.3
    Based on 7 answers
    This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
    Lee holter | TrustRadius Reviewer

    Support Rating

    1CRM

    1CRM 9.7
    Based on 4 answers
    I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
    Rey Oneal Garcia | TrustRadius Reviewer

    Bitrix24

    Bitrix24 7.3
    Based on 7 answers
    It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients
    Theo Alexander | TrustRadius Reviewer

    Alternatives Considered

    1CRM

    While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
    Anonymous | TrustRadius Reviewer

    Bitrix24

    We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management
    Anonymous | TrustRadius Reviewer

    Return on Investment

    1CRM

    • It has overall increased sales productivity.
    • Has reduced lead time for customer and made the deliveries faster and more efficient.
    Prashant Choudhary | TrustRadius Reviewer

    Bitrix24

    • It definitely has a positive impact as it helps with collaboration and improves data health.
    • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
    • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
    Anonymous | TrustRadius Reviewer

    Add comparison