What users are saying about
37 Ratings
37 Ratings
37 Ratings
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Score 7.8 out of 100
37 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Bitrix24

Bitrix24 is well suited for any organization that needs a project management tool that can grow with them. I cannot stress this enough! This software works for startups and large organizations! That's important considering the learning curve, and the amount of time that it takes to set up a company-wide software. The software is set up to support all internal teams, as well as have folders/tasks specifically for dedicated teams (ie- executives, marketing, etc). The approvals process also helps managers to track each step of the way.Bitrix24 may not be well suited for an organization that is looking for a quick-to-use, temporary project management solution. Its layout is very detailed and requires a commitment to not only learn how to use but to manage. This may not be great for someone who is looking solely for a task manager.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Bitrix24
Customer data management / contact management
1CRM
9.0
Bitrix24
Workflow management
1CRM
9.0
Bitrix24
Territory management
1CRM
9.0
Bitrix24
Opportunity management
1CRM
10.0
Bitrix24
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Bitrix24
Contract management
1CRM
7.0
Bitrix24
Quote & order management
1CRM
10.0
Bitrix24
Interaction tracking
1CRM
9.0
Bitrix24
Channel / partner relationship management
1CRM
9.0
Bitrix24

Customer Service & Support

1CRM
9.3
Bitrix24
Case management
1CRM
10.0
Bitrix24
Call center management
1CRM
9.0
Bitrix24
Help desk management
1CRM
9.0
Bitrix24

Marketing Automation

1CRM
10.0
Bitrix24
Lead management
1CRM
10.0
Bitrix24
Email marketing
1CRM
10.0
Bitrix24

CRM Project Management

1CRM
9.7
Bitrix24
Task management
1CRM
9.0
Bitrix24
Billing and invoicing management
1CRM
10.0
Bitrix24
Reporting
1CRM
10.0
Bitrix24

CRM Reporting & Analytics

1CRM
9.0
Bitrix24
Forecasting
1CRM
8.0
Bitrix24
Pipeline visualization
1CRM
9.0
Bitrix24
Customizable reports
1CRM
10.0
Bitrix24

Customization

1CRM
8.5
Bitrix24
Custom fields
1CRM
8.0
Bitrix24
Custom objects
1CRM
8.0
Bitrix24
Scripting environment
1CRM
9.0
Bitrix24
API for custom integration
1CRM
9.0
Bitrix24

Security

1CRM
8.5
Bitrix24
Single sign-on capability
1CRM
8.0
Bitrix24
Role-based user permissions
1CRM
9.0
Bitrix24

Social CRM

1CRM
7.5
Bitrix24
Social data
1CRM
7.0
Bitrix24
Social engagement
1CRM
8.0
Bitrix24

Integrations with 3rd-party Software

1CRM
9.5
Bitrix24
Marketing automation
1CRM
9.0
Bitrix24
Compensation management
1CRM
10.0
Bitrix24

Platform

1CRM
9.0
Bitrix24
Mobile access
1CRM
9.0
Bitrix24

Project Management

1CRM
Bitrix24
7.8
Task Management
1CRM
Bitrix24
8.8
Gantt Charts
1CRM
Bitrix24
8.5
Scheduling
1CRM
Bitrix24
7.9
Workflow Automation
1CRM
Bitrix24
7.9
Mobile Access
1CRM
Bitrix24
6.3
Search
1CRM
Bitrix24
7.3
Visual planning tools
1CRM
Bitrix24
7.7

Communication

1CRM
Bitrix24
7.9
Chat
1CRM
Bitrix24
8.1
Notifications
1CRM
Bitrix24
6.7
Discussions
1CRM
Bitrix24
8.6
Surveys
1CRM
Bitrix24
7.4
Internal knowledgebase
1CRM
Bitrix24
8.1
Integrates with GoToMeeting
1CRM
Bitrix24
9.0
Integrates with Gmail and Google Hangouts
1CRM
Bitrix24
7.3
Integrates with Outlook
1CRM
Bitrix24
8.4

File Sharing & Management

1CRM
Bitrix24
6.9
Versioning
1CRM
Bitrix24
6.9
Video files
1CRM
Bitrix24
5.6
Audio files
1CRM
Bitrix24
5.2
Document collaboration
1CRM
Bitrix24
7.6
Access control
1CRM
Bitrix24
7.5
Advanced security features
1CRM
Bitrix24
7.4
Integrates with Google Drive
1CRM
Bitrix24
7.6
Device sync
1CRM
Bitrix24
7.5

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Bitrix24

  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
Oleg Galimov | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Bitrix24

  • Malfunctions
  • System impediments of leads
  • Technical support is not competent
  • No sync with mobile app
  • Confusing interface takes time to sort out
  • For the sales department, the system is badly sharpened - managers do not need to enter information in 2-3 clicks
Владимир Пахомчик | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Bitrix24

Bitrix stacks up beautifully and goes beyond others in certain features. Just like any other software it has its own pros and cons but overall is an excellent software to work on if it can satisfy majority of your needs. Overall it can do very well with just a few minor improvements and more exposure in the corporate world.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Bitrix24

  • Positive impact: very easy and fast deployment on cloud version. Very low investment to set up and start to use. Chance to test the product before start paying to use it.
  • Positive impact: ease of use and intuitive system (no need to train users to perform basic tasks). People started to obtain benefits very quickly.
  • Positive impact: free version up to 12 users/low price for additional users and/or other paid packages.
Luciano Gardesani Marques | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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