What users are saying about
37 Ratings
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Score 8.1 out of 100
24 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Creatio (formerly bpm'online)

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Creatio (formerly bpm'online)
9.5
Customer data management / contact management
1CRM
9.0
Creatio (formerly bpm'online)
9.8
Workflow management
1CRM
9.0
Creatio (formerly bpm'online)
9.6
Territory management
1CRM
9.0
Creatio (formerly bpm'online)
9.1
Opportunity management
1CRM
10.0
Creatio (formerly bpm'online)
9.5
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Creatio (formerly bpm'online)
9.3
Contract management
1CRM
7.0
Creatio (formerly bpm'online)
9.5
Quote & order management
1CRM
10.0
Creatio (formerly bpm'online)
10.0
Interaction tracking
1CRM
9.0
Creatio (formerly bpm'online)
9.1
Channel / partner relationship management
1CRM
9.0
Creatio (formerly bpm'online)
9.3

Customer Service & Support

1CRM
9.3
Creatio (formerly bpm'online)
9.1
Case management
1CRM
10.0
Creatio (formerly bpm'online)
9.6
Call center management
1CRM
9.0
Creatio (formerly bpm'online)
8.5
Help desk management
1CRM
9.0
Creatio (formerly bpm'online)
9.1

Marketing Automation

1CRM
10.0
Creatio (formerly bpm'online)
9.5
Lead management
1CRM
10.0
Creatio (formerly bpm'online)
9.5
Email marketing
1CRM
10.0
Creatio (formerly bpm'online)
9.4

CRM Project Management

1CRM
9.7
Creatio (formerly bpm'online)
8.9
Task management
1CRM
9.0
Creatio (formerly bpm'online)
9.2
Billing and invoicing management
1CRM
10.0
Creatio (formerly bpm'online)
8.2
Reporting
1CRM
10.0
Creatio (formerly bpm'online)
9.4

CRM Reporting & Analytics

1CRM
9.0
Creatio (formerly bpm'online)
9.4
Forecasting
1CRM
8.0
Creatio (formerly bpm'online)
9.3
Pipeline visualization
1CRM
9.0
Creatio (formerly bpm'online)
9.3
Customizable reports
1CRM
10.0
Creatio (formerly bpm'online)
9.4

Customization

1CRM
8.5
Creatio (formerly bpm'online)
9.8
Custom fields
1CRM
8.0
Creatio (formerly bpm'online)
9.8
Custom objects
1CRM
8.0
Creatio (formerly bpm'online)
9.8
Scripting environment
1CRM
9.0
Creatio (formerly bpm'online)
10.0
API for custom integration
1CRM
9.0
Creatio (formerly bpm'online)
9.7

Security

1CRM
8.5
Creatio (formerly bpm'online)
9.1
Single sign-on capability
1CRM
8.0
Creatio (formerly bpm'online)
9.1
Role-based user permissions
1CRM
9.0
Creatio (formerly bpm'online)
9.2

Social CRM

1CRM
7.5
Creatio (formerly bpm'online)
9.4
Social data
1CRM
7.0
Creatio (formerly bpm'online)
9.1
Social engagement
1CRM
8.0
Creatio (formerly bpm'online)
9.6

Integrations with 3rd-party Software

1CRM
9.5
Creatio (formerly bpm'online)
8.4
Marketing automation
1CRM
9.0
Creatio (formerly bpm'online)
8.4
Compensation management
1CRM
10.0
Creatio (formerly bpm'online)

Platform

1CRM
9.0
Creatio (formerly bpm'online)
8.9
Mobile access
1CRM
9.0
Creatio (formerly bpm'online)
8.9

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Creatio (formerly bpm'online)

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Creatio (formerly bpm'online)

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Creatio (formerly bpm'online)

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Creatio (formerly bpm'online)

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Creatio (formerly bpm'online)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Rating Summary

Likelihood to Recommend

1CRM
9.0
Creatio (formerly bpm'online)
9.4

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