What users are saying about
52 Ratings
Top Rated
34 Ratings
52 Ratings
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Score 8.9 out of 100
Top Rated
34 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

1CRM

It is so beneficial in managing customer relations and in managing projects. It is software with an easy and friendly interface and is available in the market at a very reasonable price. It has features that enabled us in making budgets and invoices as well. It is not desirable for managing internet resources.
Maya George | TrustRadius Reviewer

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
Creatio
Customer data management / contact management
1CRM
8.9
Creatio
Workflow management
1CRM
9.3
Creatio
Territory management
1CRM
8.9
Creatio
Opportunity management
1CRM
9.2
Creatio
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.6
Creatio
Contract management
1CRM
8.6
Creatio
Quote & order management
1CRM
9.1
Creatio
Interaction tracking
1CRM
8.9
Creatio
Channel / partner relationship management
1CRM
8.7
Creatio

Customer Service & Support

1CRM
9.0
Creatio
Case management
1CRM
8.6
Creatio
Call center management
1CRM
9.1
Creatio
Help desk management
1CRM
9.2
Creatio

Marketing Automation

1CRM
8.8
Creatio
Lead management
1CRM
9.1
Creatio
Email marketing
1CRM
8.5
Creatio

CRM Project Management

1CRM
9.1
Creatio
Task management
1CRM
9.0
Creatio
Billing and invoicing management
1CRM
9.1
Creatio
Reporting
1CRM
9.2
Creatio

CRM Reporting & Analytics

1CRM
9.2
Creatio
Forecasting
1CRM
9.1
Creatio
Pipeline visualization
1CRM
9.3
Creatio
Customizable reports
1CRM
9.3
Creatio

Customization

1CRM
8.9
Creatio
Custom fields
1CRM
8.9
Creatio
Custom objects
1CRM
9.1
Creatio
Scripting environment
1CRM
8.7
Creatio
API for custom integration
1CRM
9.0
Creatio

Security

1CRM
9.2
Creatio
Single sign-on capability
1CRM
9.2
Creatio
Role-based user permissions
1CRM
9.1
Creatio

Social CRM

1CRM
9.1
Creatio
Social data
1CRM
8.9
Creatio
Social engagement
1CRM
9.3
Creatio

Integrations with 3rd-party Software

1CRM
8.4
Creatio
Marketing automation
1CRM
8.2
Creatio
Compensation management
1CRM
8.6
Creatio

Platform

1CRM
7.9
Creatio
Mobile access
1CRM
7.9
Creatio

Low-Code Development

1CRM
Creatio
9.5
Visual Modeling
1CRM
Creatio
8.8
Drag-and-drop Interfaces
1CRM
Creatio
10.0
Platform Security
1CRM
Creatio
9.7
Platform User Management
1CRM
Creatio
9.8
Reusability
1CRM
Creatio
9.5
Platform Scalability
1CRM
Creatio
9.3

Pros

1CRM

  • It is feature-rich, adaptable, and simple to use, with excellent support.
  • including e-commerce, marketing, and customer care.
  • This programme offers a comprehensive solution for managing all aspects of online company,
salman inamdar | TrustRadius Reviewer

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Cons

1CRM

  • In comparison to Outlook, the e-mail feature is limited.
  • Streamline sales processes by combining business resources.
  • The size of 1CRM is probably my least favourite feature. It includes Order Management, Service Management, and Project Management in addition to CRM. When I first started using it as a basic Sales & Marketing CRM for a few months, I had no idea what I was getting myself into.
salman inamdar | TrustRadius Reviewer

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Usability

1CRM

1CRM 9.3
Based on 7 answers
1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.
Anonymous | TrustRadius Reviewer

Creatio

Creatio 8.6
Based on 6 answers
I would give Creatio all fives, but this software is designed for companies (multiple users, teams, and departments), so my ranking is influenced by feedbacks I heard from sales managers and other personnel working with Creatio. During the process of implementation, there were many issues. It took more than a year to set up everything for everyone. Creatio definitely needs someone within your company to be responsible for implementation tasks (user education, integrations, customization, testing)
Anonymous | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.4
Based on 7 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

Creatio

Creatio 9.0
Based on 6 answers
Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Return on Investment

1CRM

  • We are very pleased with your performance because it has greatly aided us in our sales because it provides a wide range of options and responsibilities, such as budgeting, monitoring, project management, and invoice generation, all of which have made our work easier and more tolerable.
  • Your technical support team is fantastic; they are always willing to assist us and have identified answers in a timely manner.
salman inamdar | TrustRadius Reviewer

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
Studio Creatio Enterprise$251
Studio Creatio Free$01
  1. per user/per month
Additional Pricing Details

Rating Summary

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