What users are saying about
61 Ratings
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Top Rated
67 Ratings
61 Ratings
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Score 7.9 out of 100

Creatio

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Top Rated
67 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Sales Force Automation

    9.4

    1CRM

    94%

    Creatio

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 9/9 features

    Customer data management / contact management

    9.7
    97%
    5 Ratings
    N/A
    0 Ratings

    Workflow management

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    Territory management

    9.4
    94%
    5 Ratings
    N/A
    0 Ratings

    Opportunity management

    9.7
    97%
    5 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Contract management

    8.9
    89%
    5 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.7
    97%
    5 Ratings
    N/A
    0 Ratings

    Interaction tracking

    9.7
    97%
    5 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.2
    92%
    5 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    9.6

    1CRM

    96%

    Creatio

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 3/3 features

    Case management

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    Call center management

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Help desk management

    9.3
    93%
    4 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.3

    1CRM

    83%

    Creatio

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Lead management

    8.4
    84%
    5 Ratings
    N/A
    0 Ratings

    Email marketing

    8.2
    82%
    5 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.0

    1CRM

    90%

    Creatio

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 3/3 features

    Task management

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Reporting

    9.2
    92%
    5 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.0

    1CRM

    90%

    Creatio

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 3/3 features

    Forecasting

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    9.2
    92%
    5 Ratings
    N/A
    0 Ratings

    Customizable reports

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Customization

    8.8

    1CRM

    88%

    Creatio

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 4/4 features

    Custom fields

    8.9
    89%
    5 Ratings
    N/A
    0 Ratings

    Custom objects

    9.2
    92%
    4 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.6
    86%
    4 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.6
    86%
    4 Ratings
    N/A
    0 Ratings

    Security

    9.1

    1CRM

    91%

    Creatio

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Single sign-on capability

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    9.2
    92%
    5 Ratings
    N/A
    0 Ratings

    Social CRM

    9.0

    1CRM

    90%

    Creatio

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Social data

    8.9
    89%
    4 Ratings
    N/A
    0 Ratings

    Social engagement

    9.1
    91%
    4 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.3

    1CRM

    83%

    Creatio

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Marketing automation

    8.2
    82%
    4 Ratings
    N/A
    0 Ratings

    Compensation management

    8.4
    84%
    4 Ratings
    N/A
    0 Ratings

    Platform

    7.6

    1CRM

    76%

    Creatio

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 1/1 features

    Mobile access

    7.6
    76%
    4 Ratings
    N/A
    0 Ratings

    Low-Code Development

    1CRM

    Feature Set Not Supported
    N/A
    9.2

    Creatio

    92%
    Creatio ranks higher in 6/6 features

    Visual Modeling

    N/A
    0 Ratings
    9.1
    91%
    27 Ratings

    Drag-and-drop Interfaces

    N/A
    0 Ratings
    9.3
    93%
    29 Ratings

    Platform Security

    N/A
    0 Ratings
    9.4
    94%
    28 Ratings

    Platform User Management

    N/A
    0 Ratings
    9.1
    91%
    30 Ratings

    Reusability

    N/A
    0 Ratings
    8.9
    89%
    28 Ratings

    Platform Scalability

    N/A
    0 Ratings
    9.1
    91%
    29 Ratings

    Attribute Ratings

    • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.7

    1CRM

    97%
    5 Ratings
    9.1

    Creatio

    91%
    52 Ratings

    Likelihood to Renew

    1CRM

    N/A
    0 Ratings
    9.1

    Creatio

    91%
    2 Ratings

    Usability

    9.7

    1CRM

    97%
    4 Ratings
    9.1

    Creatio

    91%
    36 Ratings

    Support Rating

    9.7

    1CRM

    97%
    4 Ratings
    9.1

    Creatio

    91%
    35 Ratings

    Likelihood to Recommend

    1CRM Corp.

    While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
    Read full review

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
    Read full review

    Pros

    1CRM Corp.

    • Sales management.
    • Marketing management.
    Read full review

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
    Read full review

    Cons

    1CRM Corp.

    • It should also have voice commands.
    • UX needs to be more interactive.
    • Rest is great.
    Read full review

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
    Read full review

    Pricing Details

    1CRM

    Starting Price

    $0

    Editions & Modules

    1CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Creatio

      Starting Price

      $0 per month per user

      Editions & Modules

      Creatio editions and modules pricing
      EditionModules
      Studio Creatio Enterprise251
      Studio Creatio Free02
      Studio Creatio Free03
      Studio Creatio Enterprise254
      Sales Creatio Team Edition305
      Sales Creatio Commerce Edition356
      Sales Creatio Enterprise Edition607

      Footnotes

      1. per user/per month
      2. per user/per month
      3. per month per user
      4. per month per user
      5. per month per user
      6. per month per user
      7. per month per user

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      1CRM Corp.

      No answers on this topic

      Creatio

      I don't think we could be without it now.
      Read full review

      Usability

      1CRM Corp.

      1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
      Read full review

      Creatio

      The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
      Read full review

      Support Rating

      1CRM Corp.

      I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
      Read full review

      Creatio

      Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
      Read full review

      Alternatives Considered

      1CRM Corp.

      While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
      Read full review

      Creatio

      The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
      Read full review

      Return on Investment

      1CRM Corp.

      • It has overall increased sales productivity.
      • Has reduced lead time for customer and made the deliveries faster and more efficient.
      Read full review

      Creatio

      • Communication between sales representatives, vendors, and customers helps improve sales.
      • Automating the sales process has allowed us to land more deals via opportunity management tools.
      • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
      Read full review

      Screenshots

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