What users are saying about
56 Ratings
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Top Rated
661 Ratings
56 Ratings
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Score 8.3 out of 100

Insightly

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Top Rated
661 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software
  • Insightly ranks higher in 1 feature set: Platform

Sales Force Automation

9.3

1CRM

93%
8.1

Insightly

81%
1CRM ranks higher in 8/9 features

Customer data management / contact management

9.6
96%
5 Ratings
9.0
90%
304 Ratings

Workflow management

9.5
95%
5 Ratings
8.7
87%
272 Ratings

Territory management

9.3
93%
5 Ratings
8.1
81%
31 Ratings

Opportunity management

9.6
96%
5 Ratings
8.4
84%
279 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
8.7
87%
284 Ratings

Contract management

8.8
88%
5 Ratings
6.5
65%
21 Ratings

Quote & order management

9.6
96%
5 Ratings
7.8
78%
24 Ratings

Interaction tracking

9.6
96%
5 Ratings
8.1
81%
249 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
7.7
77%
24 Ratings

Customer Service & Support

9.6

1CRM

96%
7.1

Insightly

71%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
7.0
70%
11 Ratings

Call center management

10.0
100%
5 Ratings
7.2
72%
8 Ratings

Help desk management

9.3
93%
4 Ratings
7.1
71%
9 Ratings

Marketing Automation

8.5

1CRM

85%
8.0

Insightly

80%
1CRM ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
8.1
81%
237 Ratings

Email marketing

8.3
83%
5 Ratings
8.0
80%
192 Ratings

CRM Project Management

9.0

1CRM

90%
7.6

Insightly

76%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
8.4
84%
292 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
6.0
60%
39 Ratings

Reporting

9.4
94%
5 Ratings
8.3
83%
245 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
8.2

Insightly

82%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
7.0
70%
92 Ratings

Pipeline visualization

9.4
94%
5 Ratings
8.8
88%
242 Ratings

Customizable reports

9.2
92%
5 Ratings
8.7
87%
234 Ratings

Customization

8.9

1CRM

89%
7.5

Insightly

75%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
8.6
86%
266 Ratings

Custom objects

9.3
93%
4 Ratings
7.7
77%
34 Ratings

Scripting environment

8.6
86%
4 Ratings
6.8
68%
6 Ratings

API for custom integration

8.7
87%
4 Ratings
7.0
70%
124 Ratings

Security

9.3

1CRM

93%
8.7

Insightly

87%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
8.8
88%
202 Ratings

Role-based user permissions

9.4
94%
5 Ratings
8.5
85%
133 Ratings

Social CRM

9.1

1CRM

91%
7.4

Insightly

74%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
6.8
68%
25 Ratings

Social engagement

9.2
92%
4 Ratings
8.0
80%
78 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
6.6

Insightly

66%
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
8.1
81%
100 Ratings

Compensation management

8.6
86%
4 Ratings
5.1
51%
4 Ratings

Platform

7.7

1CRM

77%
8.9

Insightly

89%
Insightly ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
8.9
89%
259 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
8.2

Insightly

82%
329 Ratings

Likelihood to Renew

1CRM

N/A
0 Ratings
7.1

Insightly

71%
20 Ratings

Usability

9.6

1CRM

96%
4 Ratings
9.0

Insightly

90%
62 Ratings

Availability

1CRM

N/A
0 Ratings
10.0

Insightly

100%
6 Ratings

Performance

1CRM

N/A
0 Ratings
8.3

Insightly

83%
44 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
8.4

Insightly

84%
42 Ratings

Online Training

1CRM

N/A
0 Ratings
9.0

Insightly

90%
5 Ratings

Implementation Rating

1CRM

N/A
0 Ratings
8.6

Insightly

86%
57 Ratings

Product Scalability

1CRM

N/A
0 Ratings
7.8

Insightly

78%
6 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Insightly

I think Insightly is a pretty good option for anyone looking for a database for their contacts. The different plans allow for a small number of contacts to a larger number for bigger companies. I'm not sure that really is a database that is completely perfect for everyone, but Insightly does a great job of covering at least a little bit of everything which makes it relevant to a lot of industries. I would say that if you are a really tiny company, this probably isn't the best software for your contact.
Amy O'Day | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Insightly

  • It is a great CRM tool that is very intuitive and makes it easy to manage opportunities.
  • I like that it can clearly show activity on projects, schedule tasks, and effectively manage directory contacts.
  • I can automatically subscribe my leads to the email list through the web forms provided by Insightly.
Michael Guth | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Insightly

  • Without putting information in Notes, there is no way to maintain multiple fields' yearly information over several years.
  • Would like to be able to edit (re-order) the list of LIST VIEW queries
  • It would be great if the STATE field had a dropdown with the states listed
  • In NOTES, you can report on Comment count - It would be nice you could report on comment count in TASKS also
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Insightly

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 per month Up to 2 users

Insightly Editions & Modules

Edition
Plus$29.001
Professional$49.001
Enterprise$99.001
Free$02
  1. Per User/Per Month (billed annually)
  2. per month Up to 2 users
Additional Pricing Details

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Insightly

Insightly 7.1
Based on 20 answers
Insightly offers a great product; it's the right fit for our company at this time. We were, however, considering moving to Contactually due to their cost effective automation features. However, they lacked the project management capabilities of Insightly. As our company grows, we would love to stay with Insightly - and if they can nail the automation and add the ability to customize a little bit more, it would be the perfect solution for us. For a larger company with a more involved sales team, you might find the metrics/reporting to be a bit basic. Insightly offers great customer service even to free customers
Vanessa Johnson | TrustRadius Reviewer

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Insightly

Insightly 9.0
Based on 62 answers
Insightly cannot store large amount of data as it has limitation of storing large amount of data and that requires a lot of effort. It requires great amount of computation time as well to perform territory and customer segmentation analysis based on algorithm used which leads to delay in delivery of projects.
Anonymous | TrustRadius Reviewer

Reliability and Availability

1CRM

No score
No answers yet
No answers on this topic

Insightly

Insightly 10.0
Based on 6 answers
Knock on wood... I haven't had any difficulties with Insightly's availability to-date. I mostly use it on my desktop and infrequently access via my Android phone. No access issues.
Jane Beisell PMP, CIA | TrustRadius Reviewer

Performance

1CRM

No score
No answers yet
No answers on this topic

Insightly

Insightly 8.3
Based on 44 answers
The interface is very user friendly and easy to navigate. Reports can quickly be made, including custom fields.The website response has always been quick to load and has never been unavailable when I have needed access. They listen to requests for additional or custom features, and they hold workshops frequently to assist new and experienced users.
Douglas Psulkowski, P.E. | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Insightly

Insightly 8.4
Based on 42 answers
We're very disappointed with the technical support Insightly has to offer. Firstly, there is a lack of proper training modules or technical resources available online, even with a strong community of users. Then, their support team is highly unresponsive and so slow in getting a speedy resolution to your problem. We have faced issues in the past and it was almost impossible to get in touch with their support team. On the other hand, during implementation, their support team was great and made sure everything was set up properly and smoothly.
Shivam Bhatt | TrustRadius Reviewer

Online Training

1CRM

No score
No answers yet
No answers on this topic

Insightly

Insightly 9.0
Based on 5 answers
Insightly is a very useful tool, it has the essential capabilities that a company need. Easy to use and very intuitive, so, you don't need tutorial or extra documents. Navigation inside the platform is quite simple. You will be able to store your client's information, about your potential business opportunities, organize teams and users and, connect your emails
Eduardo Reyes | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Insightly

Insightly 8.6
Based on 57 answers
The only missing thing at this time that would make our implementation complete would be a tighter integration with Xero allowing us to send quotes and report on quotes from Insightly!Xero has, excuse the pun, ZERO reporting on quotes sent!!!They are both very good products, however it's the little things that make good GREAT!
Jeremy Grant | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Insightly

Insightly is cheaper compared to Intercom and catered to our needs as much as we wanted, hence we chose Insightly. They do offer the usual CRM things we needed, on top of which they also support workflow automation, email management as well as marketing tool. So no sense in choosing another expensive software compared to this one.
Anonymous | TrustRadius Reviewer

Scalability

1CRM

No score
No answers yet
No answers on this topic

Insightly

Insightly 7.8
Based on 6 answers
(+) Being able to download my LinkedIn connections was a huge benefit. (+) I use the task function to stay on top of my follow-up activity which is another positive feature. (+) The sorting capabilities also help me pinpoint the contacts that I need to stay on top of.(-) When I add a new lead from an existing organization, I would like the organization's information to automatically populate the fields like address, website, description. I enter all that information manually. (-) My mass mailing experience has been tedious due to the email function being interrupted and crashing due to bad email addresses in some of my records. (-) Many of my leads do not have current email addresses. I wish Insightly offered a tool to help find email addresses. I spend too much time researching to find email addresses.
Phil Cashen | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Insightly

  • The sales process has been more accessible and it has also been easier to read reports, avoiding the previous confusion.
  • As it is an all-in-one platform, less staff is required to do CRM and project monitoring.
  • I have been able to attract a large number of new clients by being able to have a different CRM platform where an excellent operation and performance is found, streamlining the work process.
Stella Olsson | TrustRadius Reviewer

Screenshots

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