1CRM vs Ontraport | TrustRadius

What users are saying about

Score 8.3 out of 10

Based on 56 reviews and ratings

Score 7.7 out of 10

Based on 37 reviews and ratings

Feature Set Ratings

Sales Force Automation

9.3

1CRM

93%

Ontraport

Feature Set Not Supported

N/A

1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6

96%

5 Ratings

N/A

0 Ratings

Workflow management

9.6

96%

5 Ratings

N/A

0 Ratings

Territory management

9.3

93%

5 Ratings

N/A

0 Ratings

Opportunity management

9.6

96%

5 Ratings

N/A

0 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6

86%

5 Ratings

N/A

0 Ratings

Contract management

8.8

88%

5 Ratings

N/A

0 Ratings

Quote & order management

9.6

96%

5 Ratings

N/A

0 Ratings

Interaction tracking

9.6

96%

5 Ratings

N/A

0 Ratings

Channel / partner relationship management

9.1

91%

5 Ratings

N/A

0 Ratings

Customer Service & Support

9.6

1CRM

96%

Ontraport

Feature Set Not Supported

N/A

1CRM ranks higher in 3/3 features

Case management

9.5

95%

5 Ratings

N/A

0 Ratings

Call center management

10.0

100%

5 Ratings

N/A

0 Ratings

Help desk management

9.3

93%

4 Ratings

N/A

0 Ratings

Marketing Automation

8.5

1CRM

85%

Ontraport

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Lead management

8.6

86%

5 Ratings

N/A

0 Ratings

Email marketing

8.3

83%

5 Ratings

N/A

0 Ratings

CRM Project Management

9.0

1CRM

90%

Ontraport

Feature Set Not Supported

N/A

1CRM ranks higher in 3/3 features

Task management

9.0

90%

5 Ratings

N/A

0 Ratings

Billing and invoicing management

8.7

87%

5 Ratings

N/A

0 Ratings

Reporting

9.4

94%

5 Ratings

N/A

0 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%

Ontraport

Feature Set Not Supported

N/A

1CRM ranks higher in 3/3 features

Forecasting

8.9

89%

5 Ratings

N/A

0 Ratings

Pipeline visualization

9.4

94%

5 Ratings

N/A

0 Ratings

Customizable reports

9.1

91%

5 Ratings

N/A

0 Ratings

Customization

8.9

1CRM

89%

Ontraport

Feature Set Not Supported

N/A

1CRM ranks higher in 4/4 features

Custom fields

9.0

90%

5 Ratings

N/A

0 Ratings

Custom objects

9.3

93%

4 Ratings

N/A

0 Ratings

Scripting environment

8.6

86%

4 Ratings

N/A

0 Ratings

API for custom integration

8.7

87%

4 Ratings

N/A

0 Ratings

Security

9.3

1CRM

93%

Ontraport

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Single sign-on capability

9.1

91%

5 Ratings

N/A

0 Ratings

Role-based user permissions

9.4

94%

5 Ratings

N/A

0 Ratings

Social CRM

9.1

1CRM

91%

Ontraport

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Social data

8.9

89%

4 Ratings

N/A

0 Ratings

Social engagement

9.2

92%

4 Ratings

N/A

0 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%

Ontraport

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Marketing automation

8.3

83%

4 Ratings

N/A

0 Ratings

Compensation management

8.6

86%

4 Ratings

N/A

0 Ratings

Platform

7.7

1CRM

77%

Ontraport

Feature Set Not Supported

N/A

1CRM ranks higher in 1/1 features

Mobile access

7.7

77%

4 Ratings

N/A

0 Ratings

Email & Online Marketing

1CRM

Feature Set Not Supported

N/A

7.8

Ontraport

78%

Ontraport ranks higher in 9/9 features

WYSIWYG email editor

N/A

0 Ratings

8.3

83%

16 Ratings

Dynamic content

N/A

0 Ratings

10.0

100%

13 Ratings

Ability to test dynamic content

N/A

0 Ratings

8.3

83%

7 Ratings

Landing pages

N/A

0 Ratings

7.9

79%

15 Ratings

A/B testing

N/A

0 Ratings

9.9

99%

12 Ratings

Mobile optimization

N/A

0 Ratings

8.4

84%

10 Ratings

Email deliverability reporting

N/A

0 Ratings

4.7

47%

29 Ratings

List management

N/A

0 Ratings

3.3

33%

15 Ratings

Triggered drip sequences

N/A

0 Ratings

9.8

98%

13 Ratings

Lead Management

1CRM

Feature Set Not Supported

N/A

4.4

Ontraport

44%

Ontraport ranks higher in 4/4 features

Lead nurturing

N/A

0 Ratings

7.1

71%

15 Ratings

Lead scoring and grading

N/A

0 Ratings

2.5

25%

13 Ratings

Data quality management

N/A

0 Ratings

2.8

28%

14 Ratings

Automated sales alerts and tasks

N/A

0 Ratings

5.2

52%

15 Ratings

Campaign Management

1CRM

Feature Set Not Supported

N/A

7.7

Ontraport

77%

Ontraport ranks higher in 2/2 features

Calendaring

N/A

0 Ratings

6.2

62%

5 Ratings

Event/webinar marketing

N/A

0 Ratings

9.3

93%

8 Ratings

Social Media Marketing

1CRM

Feature Set Not Supported

N/A

7.1

Ontraport

71%

Ontraport ranks higher in 2/2 features

Social sharing and campaigns

N/A

0 Ratings

7.1

71%

3 Ratings

Social profile integration

N/A

0 Ratings

7.2

72%

4 Ratings

Reporting & Analytics

1CRM

Feature Set Not Supported

N/A

7.4

Ontraport

74%

Ontraport ranks higher in 3/3 features

Dashboards

N/A

0 Ratings

9.0

90%

14 Ratings

Standard reports

N/A

0 Ratings

3.3

33%

11 Ratings

Custom reports

N/A

0 Ratings

10.0

100%

9 Ratings

Platform & Infrastructure

1CRM

Feature Set Not Supported

N/A

7.3

Ontraport

73%

Ontraport ranks higher in 6/6 features

API

N/A

0 Ratings

3.3

33%

11 Ratings

Role-based workflow & approvals

N/A

0 Ratings

9.0

90%

9 Ratings

Customizability

N/A

0 Ratings

10.0

100%

12 Ratings

Integration with Salesforce.com

N/A

0 Ratings

7.3

73%

1 Rating

Integration with Microsoft Dynamics CRM

N/A

0 Ratings

7.3

73%

1 Rating

Integration with SugarCRM

N/A

0 Ratings

7.3

73%

1 Rating

Attribute Ratings

1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

1CRM

96%

5 Ratings

3.3

Ontraport

33%

19 Ratings

1CRM

N/A

0 Ratings

9.1

Ontraport

91%

8 Ratings

1CRM

96%

4 Ratings

7.8

Ontraport

78%

3 Ratings

1CRM

N/A

0 Ratings

7.7

Ontraport

77%

8 Ratings

1CRM

97%

4 Ratings

9.0

Ontraport

90%

6 Ratings

1CRM

N/A

0 Ratings

9.1

Ontraport

91%

1 Rating

1CRM

N/A

0 Ratings

9.1

Ontraport

91%

4 Ratings

1CRM

N/A

0 Ratings

8.2

Ontraport

82%

1 Rating

Pros

Sales management.
Marketing management.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 5 answers on this topic

User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.

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Jeremy Estes

Chief Media Buyer

10xResponseInformation Technology and Services, 51-200 employees

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Cons

It should also have voice commands.
UX needs to be more interactive.
Rest is great.

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Puneet Madan

Product Developer

DXC TechnologyInformation Technology & Services, 10,001+ employees

View all 5 answers on this topic

Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.

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Andrew Muller

Web & Sales Consultant

One Yellow TreeMarketing and Advertising, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Starting Price

—

1CRM Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

$29 per month

Ontraport Editions & Modules

Edition

Pro	$297¹
Basic	$79²
Plus	$147³
Enterprise	$497⁴

per month (3 Users -- up to 10,000 Contacts)
per month (1 User -- up to 1,000 contacts)
per month (2 Users -- up to 2,500 Contacts)
per month (5 Users -- up to 20,000 Contacts

Modules

100,000 extra contacts	$99
Additional user	$47
100,000 extra messages	$99
First-class postcards	$1

none

Additional Pricing Details

Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

Likelihood to Renew

No score

No answers yet

No answers on this topic

Ontraport 9.1

Based on 8 answers

My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.

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Verified User

Manager in Marketing

Education Management Company, 1-10 employees

View all 8 answers on this topic

Usability

1CRM 9.6

Based on 4 answers

1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!

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Garry Rumrill

Technical Product Specialist

Northern Safety & IndustrialRetail, 201-500 employees

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Ontraport 7.8

Based on 3 answers

The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.

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Eric Foronjy

Sales Manager

Hague Quality Water of Los Osos, CAConsumer Goods, 1-10 employees

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Performance

No score

No answers yet

No answers on this topic

Ontraport 7.7

Based on 8 answers

Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.

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Chris Castillo

Business Partner

The Life Coach SchoolEducation Management, 1-10 employees

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Support Rating

1CRM 9.7

Based on 4 answers

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Ontraport 9.0

Based on 6 answers

The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.

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Verified User

Manager in Marketing

Education Management Company, 1-10 employees

View all 6 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Ontraport 9.1

Based on 1 answer

I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.

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David Jaeger

Director of SEM

National PositionsMarketing and Advertising, 501-1000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Ontraport 9.1

Based on 4 answers

If you know your business, ONTRAPORT is easy

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Chad Root

President

Spearhead Sales & MarketingMarketing and Advertising, 1-10 employees

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Alternatives Considered

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .

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Verified User

Analyst in Finance and Accounting

Capital Markets Company, 51-200 employees

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Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!

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Matthew Watts

Director Of Operations

Clients In Abundance International Business AcademyMarketing and Advertising, 1-10 employees

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Scalability

No score

No answers yet

No answers on this topic

Ontraport 8.2

Based on 1 answer

With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.

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Jen Levitz

The Ontraport Expert for Rapid Growth Solopreneurs

Connect With Your ClientMarketing and Advertising, 1-10 employees

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Return on Investment

It has overall increased sales productivity.
Has reduced lead time for customer and made the deliveries faster and more efficient.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 5 answers on this topic

We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
We have been able to more effectively target relevant donors that have given more recently.
ONTRAPORT has consolidated the tracking software that we have used for contact information.

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Kalyn Hoffman

WMU Graduate Ambassador

Western Michigan UniversityNon-Profit Organization Management, 1-10 employees

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Screenshots

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See All (7) Ontraport Screenshots