What users are saying about
56 Ratings
37 Ratings
56 Ratings
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Score 8.3 out of 100
37 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Sales Force Automation

    9.3

    1CRM

    93%

    Ontraport

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 9/9 features

    Customer data management / contact management

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    Workflow management

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    Territory management

    9.3
    93%
    5 Ratings
    N/A
    0 Ratings

    Opportunity management

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Contract management

    8.8
    88%
    5 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    Interaction tracking

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.1
    91%
    5 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    9.6

    1CRM

    96%

    Ontraport

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 3/3 features

    Case management

    9.5
    95%
    5 Ratings
    N/A
    0 Ratings

    Call center management

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Help desk management

    9.3
    93%
    4 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.5

    1CRM

    85%

    Ontraport

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Lead management

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Email marketing

    8.3
    83%
    5 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.0

    1CRM

    90%

    Ontraport

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 3/3 features

    Task management

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Reporting

    9.4
    94%
    5 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.1

    1CRM

    91%

    Ontraport

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 3/3 features

    Forecasting

    8.9
    89%
    5 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    9.4
    94%
    5 Ratings
    N/A
    0 Ratings

    Customizable reports

    9.1
    91%
    5 Ratings
    N/A
    0 Ratings

    Customization

    8.9

    1CRM

    89%

    Ontraport

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 4/4 features

    Custom fields

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Custom objects

    9.3
    93%
    4 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.6
    86%
    4 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.7
    87%
    4 Ratings
    N/A
    0 Ratings

    Security

    9.3

    1CRM

    93%

    Ontraport

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Single sign-on capability

    9.1
    91%
    5 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    9.4
    94%
    5 Ratings
    N/A
    0 Ratings

    Social CRM

    9.1

    1CRM

    91%

    Ontraport

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Social data

    8.9
    89%
    4 Ratings
    N/A
    0 Ratings

    Social engagement

    9.2
    92%
    4 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.4

    1CRM

    84%

    Ontraport

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Marketing automation

    8.3
    83%
    4 Ratings
    N/A
    0 Ratings

    Compensation management

    8.6
    86%
    4 Ratings
    N/A
    0 Ratings

    Platform

    7.7

    1CRM

    77%

    Ontraport

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 1/1 features

    Mobile access

    7.7
    77%
    4 Ratings
    N/A
    0 Ratings

    Email & Online Marketing

    1CRM

    Feature Set Not Supported
    N/A
    7.8

    Ontraport

    78%
    Ontraport ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    8.3
    83%
    16 Ratings

    Dynamic content

    N/A
    0 Ratings
    10.0
    100%
    13 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    8.3
    83%
    7 Ratings

    Landing pages

    N/A
    0 Ratings
    7.9
    79%
    15 Ratings

    A/B testing

    N/A
    0 Ratings
    9.9
    99%
    12 Ratings

    Mobile optimization

    N/A
    0 Ratings
    8.4
    84%
    10 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    4.7
    47%
    29 Ratings

    List management

    N/A
    0 Ratings
    3.3
    33%
    15 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    9.8
    98%
    13 Ratings

    Lead Management

    1CRM

    Feature Set Not Supported
    N/A
    4.4

    Ontraport

    44%
    Ontraport ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    7.1
    71%
    15 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    2.5
    25%
    13 Ratings

    Data quality management

    N/A
    0 Ratings
    2.8
    28%
    14 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    5.2
    52%
    15 Ratings

    Campaign Management

    1CRM

    Feature Set Not Supported
    N/A
    7.7

    Ontraport

    77%
    Ontraport ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    6.2
    62%
    5 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    9.3
    93%
    8 Ratings

    Social Media Marketing

    1CRM

    Feature Set Not Supported
    N/A
    7.1

    Ontraport

    71%
    Ontraport ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    7.1
    71%
    3 Ratings

    Social profile integration

    N/A
    0 Ratings
    7.2
    72%
    4 Ratings

    Reporting & Analytics

    1CRM

    Feature Set Not Supported
    N/A
    7.4

    Ontraport

    74%
    Ontraport ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    9.0
    90%
    14 Ratings

    Standard reports

    N/A
    0 Ratings
    3.3
    33%
    11 Ratings

    Custom reports

    N/A
    0 Ratings
    10.0
    100%
    9 Ratings

    Platform & Infrastructure

    1CRM

    Feature Set Not Supported
    N/A
    7.3

    Ontraport

    73%
    Ontraport ranks higher in 6/6 features

    API

    N/A
    0 Ratings
    3.3
    33%
    11 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    9.0
    90%
    9 Ratings

    Customizability

    N/A
    0 Ratings
    10.0
    100%
    12 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Integration with Microsoft Dynamics CRM

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Integration with SugarCRM

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Attribute Ratings

    • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.6

    1CRM

    96%
    5 Ratings
    3.3

    Ontraport

    33%
    19 Ratings

    Likelihood to Renew

    1CRM

    N/A
    0 Ratings
    9.1

    Ontraport

    91%
    8 Ratings

    Usability

    9.6

    1CRM

    96%
    4 Ratings
    7.8

    Ontraport

    78%
    3 Ratings

    Performance

    1CRM

    N/A
    0 Ratings
    7.7

    Ontraport

    77%
    8 Ratings

    Support Rating

    9.7

    1CRM

    97%
    4 Ratings
    9.0

    Ontraport

    90%
    6 Ratings

    In-Person Training

    1CRM

    N/A
    0 Ratings
    9.1

    Ontraport

    91%
    1 Rating

    Implementation Rating

    1CRM

    N/A
    0 Ratings
    9.1

    Ontraport

    91%
    4 Ratings

    Product Scalability

    1CRM

    N/A
    0 Ratings
    8.2

    Ontraport

    82%
    1 Rating

    Likelihood to Recommend

    1CRM

    While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
    Anonymous | TrustRadius Reviewer

    Ontraport

    Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
    Charles Kirkland | TrustRadius Reviewer

    Pros

    1CRM

    • Sales management.
    • Marketing management.
    Prashant Choudhary | TrustRadius Reviewer

    Ontraport

    • User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
    • ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
    • Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
    Jeremy Estes | TrustRadius Reviewer

    Cons

    1CRM

    • It should also have voice commands.
    • UX needs to be more interactive.
    • Rest is great.
    Puneet Madan | TrustRadius Reviewer

    Ontraport

    • Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
    • Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
    • Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
    • Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
    • Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
    • Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
    • Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
    Andrew Muller | TrustRadius Reviewer

    Pricing Details

    1CRM

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    1CRM Editions & Modules

    Additional Pricing Details

    Ontraport

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $29 per month

    Ontraport Editions & Modules

    Edition
    Pro$2971
    Basic$792
    Plus$1473
    Enterprise$4974
    1. per month (3 Users -- up to 10,000 Contacts)
    2. per month (1 User -- up to 1,000 contacts)
    3. per month (2 Users -- up to 2,500 Contacts)
    4. per month (5 Users -- up to 20,000 Contacts
    Modules
    100,000 extra contacts$99
    Additional user$47
    100,000 extra messages$99
    First-class postcards$1
    1. none
    Additional Pricing Details
    Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

    Likelihood to Renew

    1CRM

    No score
    No answers yet
    No answers on this topic

    Ontraport

    Ontraport 9.1
    Based on 8 answers
    My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.
    Anonymous | TrustRadius Reviewer

    Usability

    1CRM

    1CRM 9.6
    Based on 4 answers
    1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
    Garry Rumrill | TrustRadius Reviewer

    Ontraport

    Ontraport 7.8
    Based on 3 answers
    The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
    Eric Foronjy | TrustRadius Reviewer

    Performance

    1CRM

    No score
    No answers yet
    No answers on this topic

    Ontraport

    Ontraport 7.7
    Based on 8 answers
    Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
    Chris Castillo | TrustRadius Reviewer

    Support Rating

    1CRM

    1CRM 9.7
    Based on 4 answers
    I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
    Rey Oneal Garcia | TrustRadius Reviewer

    Ontraport

    Ontraport 9.0
    Based on 6 answers
    The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    1CRM

    No score
    No answers yet
    No answers on this topic

    Ontraport

    Ontraport 9.1
    Based on 1 answer
    I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
    David Jaeger | TrustRadius Reviewer

    Implementation Rating

    1CRM

    No score
    No answers yet
    No answers on this topic

    Ontraport

    Ontraport 9.1
    Based on 4 answers
    If you know your business, ONTRAPORT is easy
    Chad Root | TrustRadius Reviewer

    Alternatives Considered

    1CRM

    While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
    Anonymous | TrustRadius Reviewer

    Ontraport

    Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
    Matthew Watts | TrustRadius Reviewer

    Scalability

    1CRM

    No score
    No answers yet
    No answers on this topic

    Ontraport

    Ontraport 8.2
    Based on 1 answer
    With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
    Jen Levitz | TrustRadius Reviewer

    Return on Investment

    1CRM

    • It has overall increased sales productivity.
    • Has reduced lead time for customer and made the deliveries faster and more efficient.
    Prashant Choudhary | TrustRadius Reviewer

    Ontraport

    • We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
    • We have been able to more effectively target relevant donors that have given more recently.
    • ONTRAPORT has consolidated the tracking software that we have used for contact information.
    Kalyn Hoffman | TrustRadius Reviewer

    Screenshots

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