40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 40 reviews and ratings
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 6.8 out of 100
Based on 33 reviews and ratings
Likelihood to Recommend
1CRM
It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Ontraport
Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
Founder
Kirkland Media GroupMarketing and Advertising, 1-10 employees
Feature Rating Comparison
Sales Force Automation
1CRM
8.9
Ontraport
—
Customer data management / contact management
1CRM
9.0
Ontraport
—
Workflow management
1CRM
9.0
Ontraport
—
Territory management
1CRM
9.0
Ontraport
—
Opportunity management
1CRM
9.5
Ontraport
—
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Ontraport
—
Contract management
1CRM
8.0
Ontraport
—
Quote & order management
1CRM
9.5
Ontraport
—
Interaction tracking
1CRM
9.0
Ontraport
—
Channel / partner relationship management
1CRM
9.0
Ontraport
—
Customer Service & Support
1CRM
9.5
Ontraport
—
Case management
1CRM
10.0
Ontraport
—
Call center management
1CRM
9.5
Ontraport
—
Help desk management
1CRM
9.0
Ontraport
—
Marketing Automation
1CRM
10.0
Ontraport
—
Lead management
1CRM
10.0
Ontraport
—
Email marketing
1CRM
10.0
Ontraport
—
CRM Project Management
1CRM
9.5
Ontraport
—
Task management
1CRM
9.0
Ontraport
—
Billing and invoicing management
1CRM
9.5
Ontraport
—
Reporting
1CRM
10.0
Ontraport
—
CRM Reporting & Analytics
1CRM
9.5
Ontraport
—
Forecasting
1CRM
9.0
Ontraport
—
Pipeline visualization
1CRM
9.5
Ontraport
—
Customizable reports
1CRM
10.0
Ontraport
—
Customization
1CRM
8.6
Ontraport
—
Custom fields
1CRM
8.5
Ontraport
—
Custom objects
1CRM
8.0
Ontraport
—
Scripting environment
1CRM
9.0
Ontraport
—
API for custom integration
1CRM
9.0
Ontraport
—
Security
1CRM
9.3
Ontraport
—
Single sign-on capability
1CRM
9.0
Ontraport
—
Role-based user permissions
1CRM
9.5
Ontraport
—
Social CRM
1CRM
7.5
Ontraport
—
Social data
1CRM
7.0
Ontraport
—
Social engagement
1CRM
8.0
Ontraport
—
Integrations with 3rd-party Software
1CRM
9.5
Ontraport
—
Marketing automation
1CRM
9.0
Ontraport
—
Compensation management
1CRM
10.0
Ontraport
—
Platform
1CRM
9.0
Ontraport
—
Mobile access
1CRM
9.0
Ontraport
—
Email & Online Marketing
1CRM
—
Ontraport
8.2
WYSIWYG email editor
1CRM
—
Ontraport
8.5
Dynamic content
1CRM
—
Ontraport
9.5
Ability to test dynamic content
1CRM
—
Ontraport
8.3
Landing pages
1CRM
—
Ontraport
7.5
A/B testing
1CRM
—
Ontraport
9.3
Mobile optimization
1CRM
—
Ontraport
8.3
Email deliverability reporting
1CRM
—
Ontraport
6.3
List management
1CRM
—
Ontraport
6.3
Triggered drip sequences
1CRM
—
Ontraport
9.7
Lead Management
1CRM
—
Ontraport
6.2
Lead nurturing
1CRM
—
Ontraport
7.9
Lead scoring and grading
1CRM
—
Ontraport
4.9
Data quality management
1CRM
—
Ontraport
5.5
Automated sales alerts and tasks
1CRM
—
Ontraport
6.4
Campaign Management
1CRM
—
Ontraport
7.6
Calendaring
1CRM
—
Ontraport
6.2
Event/webinar marketing
1CRM
—
Ontraport
9.1
Social Media Marketing
1CRM
—
Ontraport
7.1
Social sharing and campaigns
1CRM
—
Ontraport
7.1
Social profile integration
1CRM
—
Ontraport
7.2
Reporting & Analytics
1CRM
—
Ontraport
8.2
Dashboards
1CRM
—
Ontraport
8.8
Standard reports
1CRM
—
Ontraport
6.0
Custom reports
1CRM
—
Ontraport
9.7
Platform & Infrastructure
1CRM
—
Ontraport
7.8
API
1CRM
—
Ontraport
6.1
Role-based workflow & approvals
1CRM
—
Ontraport
8.9
Customizability
1CRM
—
Ontraport
9.8
Integration with Salesforce.com
1CRM
—
Ontraport
7.3
Integration with Microsoft Dynamics CRM
1CRM
—
Ontraport
7.3
Integration with SugarCRM
1CRM
—
Ontraport
7.3
Pros
1CRM
- Easy to navigate
- Easy to store and update customer information
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Ontraport
- User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
- ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
- Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
Chief Media Buyer
10xResponseInformation Technology and Services, 51-200 employees
Cons
1CRM
- Some random logouts but way less compared to others.
- Becomes a little cluttered as it has all products, services and order management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Ontraport
- Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
- Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
- Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
- Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
- Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
- Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
- Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
Web & Sales Consultant
One Yellow TreeMarketing and Advertising, 1-10 employees
Likelihood to Renew
1CRM
No score
No answers yet
No answers on this topic
Ontraport
Ontraport 9.1
Based on 8 answers
My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.

Verified User
Manager in Marketing
Education Management Company, 1-10 employeesUsability
1CRM
1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Ontraport
Ontraport 7.8
Based on 3 answers
The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
Sales Manager
Hague Quality Water of Los Osos, CAConsumer Goods, 1-10 employees
Performance
1CRM
No score
No answers yet
No answers on this topic
Ontraport
Ontraport 7.7
Based on 4 answers
Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
Business Partner
The Life Coach SchoolEducation Management, 1-10 employees
Support Rating
1CRM
1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Ontraport
Ontraport 9.0
Based on 3 answers
The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.

Verified User
Manager in Marketing
Education Management Company, 1-10 employeesIn-Person Training
1CRM
No score
No answers yet
No answers on this topic
Ontraport
Ontraport 9.1
Based on 1 answer
I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
Director of SEM
National PositionsMarketing and Advertising, 501-1000 employees
Implementation Rating
1CRM
No score
No answers yet
No answers on this topic
Ontraport
Ontraport 9.1
Based on 2 answers
If you know your business, ONTRAPORT is easy
President
Spearhead Sales & MarketingMarketing and Advertising, 1-10 employees
Alternatives Considered
1CRM
1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Ontraport
Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
Director Of Operations
Clients In Abundance International Business AcademyMarketing and Advertising, 1-10 employees
Scalability
1CRM
No score
No answers yet
No answers on this topic
Ontraport
Ontraport 8.2
Based on 1 answer
With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
The Ontraport Expert for Rapid Growth Solopreneurs
Connect With Your ClientMarketing and Advertising, 1-10 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Ontraport
- We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
- We have been able to more effectively target relevant donors that have given more recently.
- ONTRAPORT has consolidated the tracking software that we have used for contact information.
WMU Graduate Ambassador
Western Michigan UniversityNon-Profit Organization Management, 1-10 employees
Screenshots
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—1CRM Editions & Modules
—
Additional Pricing Details
—Ontraport
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Ontraport Editions & Modules
Edition
Pro | $2971 |
---|---|
Basic | $792 |
Plus | $1473 |
Enterprise | $4974 |
- per month (3 Users -- up to 10,000 Contacts)
- per month (1 User -- up to 1,000 contacts)
- per month (2 Users -- up to 2,500 Contacts)
- per month (5 Users -- up to 20,000 Contacts
Modules
100,000 extra contacts | $991 |
---|---|
Additional user | $472 |
100,000 extra messages | $993 |
First-class postcards | $13 |
- Other
- Per User per Month
- Other