What users are saying about
37 Ratings
31 Ratings
37 Ratings
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Score 7.7 out of 100
31 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Ontraport

Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
Charles Kirkland | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Ontraport
Customer data management / contact management
1CRM
9.0
Ontraport
Workflow management
1CRM
9.0
Ontraport
Territory management
1CRM
9.0
Ontraport
Opportunity management
1CRM
10.0
Ontraport
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Ontraport
Contract management
1CRM
7.0
Ontraport
Quote & order management
1CRM
10.0
Ontraport
Interaction tracking
1CRM
9.0
Ontraport
Channel / partner relationship management
1CRM
9.0
Ontraport

Customer Service & Support

1CRM
9.3
Ontraport
Case management
1CRM
10.0
Ontraport
Call center management
1CRM
9.0
Ontraport
Help desk management
1CRM
9.0
Ontraport

Marketing Automation

1CRM
10.0
Ontraport
Lead management
1CRM
10.0
Ontraport
Email marketing
1CRM
10.0
Ontraport

CRM Project Management

1CRM
9.7
Ontraport
Task management
1CRM
9.0
Ontraport
Billing and invoicing management
1CRM
10.0
Ontraport
Reporting
1CRM
10.0
Ontraport

CRM Reporting & Analytics

1CRM
9.0
Ontraport
Forecasting
1CRM
8.0
Ontraport
Pipeline visualization
1CRM
9.0
Ontraport
Customizable reports
1CRM
10.0
Ontraport

Customization

1CRM
8.5
Ontraport
Custom fields
1CRM
8.0
Ontraport
Custom objects
1CRM
8.0
Ontraport
Scripting environment
1CRM
9.0
Ontraport
API for custom integration
1CRM
9.0
Ontraport

Security

1CRM
8.5
Ontraport
Single sign-on capability
1CRM
8.0
Ontraport
Role-based user permissions
1CRM
9.0
Ontraport

Social CRM

1CRM
7.5
Ontraport
Social data
1CRM
7.0
Ontraport
Social engagement
1CRM
8.0
Ontraport

Integrations with 3rd-party Software

1CRM
9.5
Ontraport
Marketing automation
1CRM
9.0
Ontraport
Compensation management
1CRM
10.0
Ontraport

Platform

1CRM
9.0
Ontraport
Mobile access
1CRM
9.0
Ontraport

Email & Online Marketing

1CRM
Ontraport
8.4
WYSIWYG email editor
1CRM
Ontraport
8.7
Dynamic content
1CRM
Ontraport
8.1
Ability to test dynamic content
1CRM
Ontraport
8.3
Landing pages
1CRM
Ontraport
7.2
A/B testing
1CRM
Ontraport
7.6
Mobile optimization
1CRM
Ontraport
7.5
Email deliverability
1CRM
Ontraport
9.0
List management
1CRM
Ontraport
9.3
Triggered drip sequences
1CRM
Ontraport
9.6

Lead Management

1CRM
Ontraport
8.2
Lead nurturing
1CRM
Ontraport
8.6
Lead scoring and grading
1CRM
Ontraport
8.2
Data quality management
1CRM
Ontraport
8.3
Automated sales alerts and tasks
1CRM
Ontraport
7.6

Campaign Management

1CRM
Ontraport
7.1
Calendaring
1CRM
Ontraport
6.2
Event/webinar marketing
1CRM
Ontraport
7.9

Social Media Marketing

1CRM
Ontraport
7.1
Social sharing and campaigns
1CRM
Ontraport
7.1
Social profile integration
1CRM
Ontraport
7.2

Reporting & Analytics

1CRM
Ontraport
8.9
Dashboards
1CRM
Ontraport
8.4
Standard reports
1CRM
Ontraport
8.9
Custom reports
1CRM
Ontraport
9.5

Platform & Infrastructure

1CRM
Ontraport
8.2
API
1CRM
Ontraport
9.5
Role-based workflow & approvals
1CRM
Ontraport
8.6
Customizability
1CRM
Ontraport
9.1
Integration with Salesforce.com
1CRM
Ontraport
7.3
Integration with Microsoft Dynamics CRM
1CRM
Ontraport
7.3
Integration with SugarCRM
1CRM
Ontraport
7.3

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Ontraport

  • User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
  • ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
  • Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
Jeremy Estes | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Ontraport

  • Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
  • Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
  • Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
  • Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
  • Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
  • Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
  • Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
Andrew Muller | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 8 answers
My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.
Anonymous | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 7.8
Based on 3 answers
The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
Eric Foronjy | TrustRadius Reviewer

Performance

1CRM

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 7.7
Based on 4 answers
Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
Chris Castillo | TrustRadius Reviewer

Support Rating

1CRM

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.0
Based on 3 answers
The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.
Anonymous | TrustRadius Reviewer

In-Person Training

1CRM

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 1 answer
I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
David Jaeger | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 2 answers
If you know your business, ONTRAPORT is easy
Chad Root | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Ontraport

Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
Matthew Watts | TrustRadius Reviewer

Scalability

1CRM

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 8.2
Based on 1 answer
With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
Jen Levitz | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Ontraport

  • We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
  • We have been able to more effectively target relevant donors that have given more recently.
  • ONTRAPORT has consolidated the tracking software that we have used for contact information.
Kalyn Hoffman | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Ontraport

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Ontraport Editions & Modules

Edition
Pro$2971
Basic$792
Plus$1473
Enterprise$4974
  1. per month (3 Users -- up to 10,000 Contacts)
  2. per month (1 User -- up to 1,000 contacts)
  3. per month (2 Users -- up to 2,500 Contacts)
  4. per month (5 Users -- up to 20,000 Contacts
Modules
100,000 extra contacts$991
Additional user$472
100,000 extra messages$993
First-class postcards$13
  1. Other
  2. Per User per Month
  3. Other
Additional Pricing Details
Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

Rating Summary

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