1CRM vs Ontraport | TrustRadius

Likelihood to Recommend

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.

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Charles Kirkland

Founder

Kirkland Media GroupMarketing and Advertising, 1-10 employees

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Feature Rating Comparison

1CRM

Ontraport

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

1CRM

Ontraport

Case management

Call center management

Help desk management

1CRM

Ontraport

Lead management

Email marketing

1CRM

Marketing automation

Compensation management

1CRM

Ontraport

Mobile access

1CRM

Ontraport

WYSIWYG email editor

Dynamic content

Ability to test dynamic content

Landing pages

A/B testing

Mobile optimization

Email deliverability reporting

List management

Triggered drip sequences

1CRM

Ontraport

Lead nurturing

Lead scoring and grading

Ontraport

API

Role-based workflow & approvals

Customizability

Integration with Salesforce.com

Integration with Microsoft Dynamics CRM

Integration with SugarCRM

Pros

Easy to navigate
Easy to store and update customer information

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.

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Jeremy Estes

Chief Media Buyer

10xResponseInformation Technology and Services, 51-200 employees

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Cons

Some random logouts but way less compared to others.
Becomes a little cluttered as it has all products, services and order management.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.

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Andrew Muller

Web & Sales Consultant

One Yellow TreeMarketing and Advertising, 1-10 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Ontraport 9.1

Based on 8 answers

My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.

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Verified User

Manager in Marketing

Education Management Company, 1-10 employees

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Usability

1CRM 9.0

Based on 1 answer

There are/is still room for improvement. But overall it delivers what is expected of it.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Ontraport 7.8

Based on 3 answers

The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.

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Eric Foronjy

Sales Manager

Hague Quality Water of Los Osos, CAConsumer Goods, 1-10 employees

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Performance

No score

No answers yet

No answers on this topic

Ontraport 7.7

Based on 4 answers

Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.

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Chris Castillo

Business Partner

The Life Coach SchoolEducation Management, 1-10 employees

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Support Rating

1CRM 10.0

Based on 1 answer

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Ontraport 9.0

Based on 3 answers

The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.

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Verified User

Manager in Marketing

Education Management Company, 1-10 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Ontraport 9.1

Based on 1 answer

I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.

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David Jaeger

Director of SEM

National PositionsMarketing and Advertising, 501-1000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Ontraport 9.1

Based on 2 answers

If you know your business, ONTRAPORT is easy

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Chad Root

President

Spearhead Sales & MarketingMarketing and Advertising, 1-10 employees

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Alternatives Considered

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!

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Matthew Watts

Director Of Operations

Clients In Abundance International Business AcademyMarketing and Advertising, 1-10 employees

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Scalability

No score

No answers yet

No answers on this topic

Ontraport 8.2

Based on 1 answer

With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.

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Jen Levitz

The Ontraport Expert for Rapid Growth Solopreneurs

Connect With Your ClientMarketing and Advertising, 1-10 employees

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Return on Investment

It has overall increased sales productivity.
Has reduced lead time for customer and made the deliveries faster and more efficient.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
We have been able to more effectively target relevant donors that have given more recently.
ONTRAPORT has consolidated the tracking software that we have used for contact information.

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Kalyn Hoffman

WMU Graduate Ambassador

Western Michigan UniversityNon-Profit Organization Management, 1-10 employees

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Pricing Details

General

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Ontraport Editions & Modules

Edition

Pro	$297¹
Basic	$79²
Plus	$147³
Enterprise	$497⁴

per month (3 Users -- up to 10,000 Contacts)
per month (1 User -- up to 1,000 contacts)
per month (2 Users -- up to 2,500 Contacts)
per month (5 Users -- up to 20,000 Contacts

Modules

100,000 extra contacts	$99¹
Additional user	$47²
100,000 extra messages	$99³
First-class postcards	$1³

Other
Per User per Month
Other

Additional Pricing Details

Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

Rating Summary

1CRM

Ontraport

1CRM

Ontraport

1CRM

Ontraport

1CRM

Ontraport

1CRM

Ontraport

1CRM

Ontraport

1CRM

Ontraport

1CRM

Ontraport