What users are saying about
61 Ratings
61 Ratings
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Score 7.9 out of 100
116 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 5 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization
  • Oracle CRM On Demand ranks higher in 5 feature sets: Marketing Automation, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.4

1CRM

94%
8.8

Oracle CRM On Demand

88%
1CRM ranks higher in 8/9 features

Customer data management / contact management

9.7
97%
5 Ratings
9.4
94%
10 Ratings

Workflow management

9.6
96%
5 Ratings
8.9
89%
9 Ratings

Territory management

9.4
94%
5 Ratings
9.4
94%
9 Ratings

Opportunity management

9.7
97%
5 Ratings
9.3
93%
10 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.7
87%
5 Ratings
9.0
90%
7 Ratings

Contract management

8.9
89%
5 Ratings
7.7
77%
9 Ratings

Quote & order management

9.7
97%
5 Ratings
8.5
85%
9 Ratings

Interaction tracking

9.7
97%
5 Ratings
8.3
83%
9 Ratings

Channel / partner relationship management

9.2
92%
5 Ratings
8.3
83%
8 Ratings

Customer Service & Support

9.6

1CRM

96%
8.5

Oracle CRM On Demand

85%
1CRM ranks higher in 3/3 features

Case management

9.6
96%
5 Ratings
8.5
85%
9 Ratings

Call center management

10.0
100%
5 Ratings
8.7
87%
9 Ratings

Help desk management

9.3
93%
4 Ratings
8.1
81%
9 Ratings

Marketing Automation

8.3

1CRM

83%
8.8

Oracle CRM On Demand

88%
Oracle CRM On Demand ranks higher in 2/2 features

Lead management

8.4
84%
5 Ratings
8.9
89%
9 Ratings

Email marketing

8.2
82%
5 Ratings
8.8
88%
8 Ratings

CRM Project Management

9.0

1CRM

90%
8.7

Oracle CRM On Demand

87%
1CRM ranks higher in 2/3 features

Task management

9.0
90%
5 Ratings
8.3
83%
8 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
9.7
97%
8 Ratings

Reporting

9.2
92%
5 Ratings
8.3
83%
8 Ratings

CRM Reporting & Analytics

9.0

1CRM

90%
8.4

Oracle CRM On Demand

84%
1CRM ranks higher in 3/3 features

Forecasting

8.7
87%
5 Ratings
8.7
87%
9 Ratings

Pipeline visualization

9.2
92%
5 Ratings
8.6
86%
9 Ratings

Customizable reports

9.0
90%
5 Ratings
8.0
80%
9 Ratings

Customization

8.8

1CRM

88%
8.4

Oracle CRM On Demand

84%
1CRM ranks higher in 3/4 features

Custom fields

8.9
89%
5 Ratings
8.9
89%
10 Ratings

Custom objects

9.2
92%
4 Ratings
8.1
81%
10 Ratings

Scripting environment

8.6
86%
4 Ratings
8.0
80%
8 Ratings

API for custom integration

8.6
86%
4 Ratings
8.7
87%
9 Ratings

Security

9.1

1CRM

91%
9.4

Oracle CRM On Demand

94%
Oracle CRM On Demand ranks higher in 2/2 features

Single sign-on capability

9.0
90%
5 Ratings
9.0
90%
8 Ratings

Role-based user permissions

9.2
92%
5 Ratings
9.9
99%
10 Ratings

Social CRM

9.0

1CRM

90%
9.9

Oracle CRM On Demand

99%
Oracle CRM On Demand ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
9.8
98%
6 Ratings

Social engagement

9.1
91%
4 Ratings
9.9
99%
6 Ratings

Integrations with 3rd-party Software

8.3

1CRM

83%
8.6

Oracle CRM On Demand

86%
Oracle CRM On Demand ranks higher in 2/2 features

Marketing automation

8.2
82%
4 Ratings
8.5
85%
9 Ratings

Compensation management

8.4
84%
4 Ratings
8.8
88%
8 Ratings

Platform

7.6

1CRM

76%
9.3

Oracle CRM On Demand

93%
Oracle CRM On Demand ranks higher in 1/1 features

Mobile access

7.6
76%
4 Ratings
9.3
93%
7 Ratings

Attribute Ratings

  • 1CRM is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

9.7

1CRM

97%
5 Ratings
8.2

Oracle CRM On Demand

82%
11 Ratings

Usability

9.7

1CRM

97%
4 Ratings
9.0

Oracle CRM On Demand

90%
1 Rating

Support Rating

9.7

1CRM

97%
4 Ratings

Oracle CRM On Demand

N/A
0 Ratings

Implementation Rating

1CRM

N/A
0 Ratings
10.0

Oracle CRM On Demand

100%
2 Ratings

Likelihood to Recommend

1CRM Corp.

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
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Oracle

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
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Pros

1CRM Corp.

  • Sales management.
  • Marketing management.
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Oracle

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
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Cons

1CRM Corp.

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
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Oracle

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
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Pricing Details

1CRM

Starting Price

$0

Editions & Modules

1CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Oracle CRM On Demand

    Starting Price

    Editions & Modules

    Oracle CRM On Demand editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      1CRM Corp.

      1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
      Read full review

      Oracle

      Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
      Read full review

      Support Rating

      1CRM Corp.

      I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
      Read full review

      Oracle

      No answers on this topic

      Implementation Rating

      1CRM Corp.

      No answers on this topic

      Oracle

      With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
      Read full review

      Alternatives Considered

      1CRM Corp.

      While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
      Read full review

      Oracle

      Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
      Read full review

      Return on Investment

      1CRM Corp.

      • It has overall increased sales productivity.
      • Has reduced lead time for customer and made the deliveries faster and more efficient.
      Read full review

      Oracle

      • A single platform for tracking, reporting, and control of all data and clients records
      • Manageable outsourcing for development and support functions for the applications we need to use.
      • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
      Read full review

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