TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    23 Video

    Score6.6 out of 10
    N/A23 Video is a video platform with a single plan: $675 per month for 1TB of bandwidth and $250 a month for each additional TB. The product is produced by Danish company Phases.

    $675

    per month

    JW Player

    Score9.8 out of 10
    N/AJW Player (or JWP) is a video platform boasting 40,000 broadcasters, publishers, and other video-driven brands whose business relies on video as users. It provides these companies with a way to accelerate and scale their video strategy and is a video platform that can be used to stream video, engage audiences on any screen, and monetize content.N/A

    Vimeo

    Score8.9 out of 10
    N/AVimeo is a video experience platform. They enable anyone to create high-quality video experiences to connect and bring ideas to life. They proudly serve their growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world's largest companies.

    $9

    per month

    Pricing
    23 VideoJW PlayerVimeo
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Starter
    $9
    per month
    Standard
    $25
    per month
    Advanced
    $65
    per month
    Enterprise
    Contact sales
    Offerings
    Pricing Offerings
    23 VideoJW PlayerVimeo
    Free Trial
    NoNoYes
    Free/Freemium Version
    YesNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    23 VideoJW PlayerVimeo
    Considered Multiple Products
    TwentyThree
    No answer on this topic
    JW Player
    No answer on this topic
    Vimeo
    Chose Vimeo
    Vimeo Pro stacks up quite well compared to each of the alternative services we have used. Since its integration was not as easily implemented for our own site for publishing client videos vs. JW Platform, we chose JW over Vimeo.
    However, as a point of syndication so that each …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    67%
    Would buy again
    14 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    68%
    Delivers good value for the price
    13 Answers
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    76%
    Happy with the feature set
    16 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    47%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    88%
    Implementation went as expected
    15 Answers
    Features
    23 VideoJW PlayerVimeo
    Video Marketing
    Comparison of Video Marketing features of 23 Video and JW Player and Vimeo
    Feature
    23 Video
    -
    Ratings
    JW Player
    8.6
    2 Ratings
    13% above category average
    Vimeo
    5.3
    39 Ratings
    36% below category average
    Support for advertisements00 Ratings9.12 Ratings2.914 Ratings
    Video SEO00 Ratings8.12 Ratings6.629 Ratings
    Lead generation00 Ratings00 Ratings6.022 Ratings
    Video personalization00 Ratings00 Ratings6.635 Ratings
    eCommerce00 Ratings00 Ratings3.013 Ratings
    Integration to Marketing Automation00 Ratings00 Ratings7.022 Ratings
    Video Security
    Comparison of Video Security features of 23 Video and JW Player and Vimeo
    Feature
    23 Video
    -
    Ratings
    JW Player
    7.8
    3 Ratings
    9% below category average
    Vimeo
    9.0
    40 Ratings
    5% above category average
    Video access controls00 Ratings9.01 Ratings8.740 Ratings
    User management00 Ratings9.01 Ratings8.937 Ratings
    Video link sharing00 Ratings7.03 Ratings10.038 Ratings
    External video00 Ratings6.02 Ratings8.737 Ratings
    Internal video00 Ratings00 Ratings8.736 Ratings
    Video Player
    Comparison of Video Player features of 23 Video and JW Player and Vimeo
    Feature
    23 Video
    -
    Ratings
    JW Player
    7.0
    3 Ratings
    16% below category average
    Vimeo
    8.3
    41 Ratings
    1% above category average
    Player customization00 Ratings2.03 Ratings7.433 Ratings
    Embedded videos00 Ratings6.03 Ratings8.440 Ratings
    Video quality / Bandwidth controls00 Ratings10.03 Ratings8.739 Ratings
    Mobile compatibility00 Ratings10.03 Ratings8.940 Ratings
    Video Analytics
    Comparison of Video Analytics features of 23 Video and JW Player and Vimeo
    Feature
    23 Video
    -
    Ratings
    JW Player
    1.0
    3 Ratings
    155% below category average
    Vimeo
    9.0
    36 Ratings
    13% above category average
    Per viewer tracking00 Ratings1.01 Ratings9.525 Ratings
    Per video tracking00 Ratings1.02 Ratings9.531 Ratings
    Video analytics dashboard00 Ratings1.03 Ratings9.029 Ratings
    A/B testing00 Ratings00 Ratings7.914 Ratings
    Streaming quality reports00 Ratings00 Ratings9.018 Ratings
    Video Hosting, Management & Storage
    Comparison of Video Hosting, Management & Storage features of 23 Video and JW Player and Vimeo
    Feature
    23 Video
    -
    Ratings
    JW Player
    8.6
    3 Ratings
    0% below category average
    Vimeo
    9.3
    40 Ratings
    8% above category average
    On-Demand video00 Ratings6.03 Ratings10.024 Ratings
    Live streaming00 Ratings10.01 Ratings10.015 Ratings
    Video upload & format support00 Ratings10.03 Ratings9.537 Ratings
    Video library / File management00 Ratings7.03 Ratings7.136 Ratings
    Video portal00 Ratings10.01 Ratings9.026 Ratings
    Impact of streaming on network00 Ratings00 Ratings10.020 Ratings
    Video Platform Integrations
    Comparison of Video Platform Integrations features of 23 Video and JW Player and Vimeo
    Feature
    23 Video
    -
    Ratings
    JW Player
    -
    Ratings
    Vimeo
    2.8
    11 Ratings
    75% below category average
    Integration to Salesforce.com00 Ratings00 Ratings1.06 Ratings
    Integration to Marketo00 Ratings00 Ratings1.06 Ratings
    Integration to HubSpot00 Ratings00 Ratings1.06 Ratings
    Integration to Eloqua00 Ratings00 Ratings1.04 Ratings
    Integration to LMS00 Ratings00 Ratings10.08 Ratings
    Video Engagement
    Comparison of Video Engagement features of 23 Video and JW Player and Vimeo
    Feature
    23 Video
    -
    Ratings
    JW Player
    -
    Ratings
    Vimeo
    4.9
    27 Ratings
    47% below category average
    Audience polling00 Ratings00 Ratings1.16 Ratings
    Audience Q&A / Live chat00 Ratings00 Ratings6.88 Ratings
    Video comments00 Ratings00 Ratings6.827 Ratings
    Best Alternatives
    23 VideoJW PlayerVimeo
    Small Businesses
    Vidyard
    Score8.4 out of 10
    Vidyard
    Score8.4 out of 10
    Vidyard
    Score8.4 out of 10
    Medium-sized Companies
    Vidyard
    Score8.4 out of 10
    Vidyard
    Score8.4 out of 10
    Vidyard
    Score8.4 out of 10
    Enterprises
    Panopto
    Score7.5 out of 10
    Panopto
    Score7.5 out of 10
    Panopto
    Score7.5 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    23 VideoJW PlayerVimeo
    Likelihood to Recommend
    -
    (0 ratings)
    8.0
    (4 ratings)
    9.1
    (44 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    8.4
    (4 ratings)
    Availability
    -
    (0 ratings)
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (2 ratings)
    5.0
    (10 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    7.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    -
    (0 ratings)
    9.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    -
    (0 ratings)
    5.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    -
    (0 ratings)
    8.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    -
    (0 ratings)
    8.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    23 VideoJW PlayerVimeo
    Likelihood to Recommend
    TwentyThree
    No answers on this topic
    JW Player
    JW Player has flexible plans that won't cost you a lot of money. If you are a startup, JW offers a variety of plans that will suit your specific needs and grow with you as your company grows. You do not need to be a video expert to understand how to upload a video, which allows nearly anyone in the office to do it.
    Incentivized
    Read full review
    Vimeo
    For an overall professional appearance of Vimeo, I think it looks fabulous for the clients we work with. I think it works extremely well to host videos for courses and training that can be paid training. The privacy feature is great for that. I've never used it for going LIVE and wonder if that might be a good option for businesses but since I haven't tried it, I'm not of the capabilities. And I'm not sure how the clients are able to get on the LIVES. It does have so many new features since I started 4 years ago, and that means that there is a higher learning curve if you want to make full use of this platform.
    Incentivized
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    Pros
    TwentyThree
    No answers on this topic
    JW Player
    • Responsive HTML5
    • Provides share functionality built into the player
    • Platform use enables playlist functionality and playlist players which can be customized or versioned for specific uses
    • Videos uploaded to the JW Platform automatically provide multiple image frame options for selecting video thumbnail
    Incentivized
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    Vimeo
    • User-friendly interface for administrators of the account and external viewers. Being able to easily navigate a new platform or software is ideal for anyone.
    • Seamless sharing and embedding across many platforms. Vimeo is well-recognized so it makes it easy for other platforms to recognize Vimeo. The compatibility is outstanding.
    • As an administrator of the account, being able to select viewing privileges may seem like a basic function, but it's so necessary right now with how heavy our organization is utilizing the platform. We can mass upload content early and only release it for the public over time by simply changing it to a public video.
    Incentivized
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    Cons
    TwentyThree
    No answers on this topic
    JW Player
    • Definitely missing the ability (in and easy way) to have clickable links in the video.
    • Analytics is a little cumbersome and not very user-friendly.
    Incentivized
    Read full review
    Vimeo
    • Price - For the full featureset of Vimeo, you will be paying $900 a year as of 2020, and this is expected to only go up over time. Thankfully, Vimeo offers lower tiers with less functionality, and most people will not need the unlimited streaming viewers or whopping 7 TB of storage that you get for the highest level of membership. But it is still a premium price for a premium service.
    • "Suggested" Algorithm - The equivalent of YouTube's suggested videos feature is the Vimeo Staff Picks, which recommends curated content from their team of editors. While this content generally has a high level of production, it is not especially relevant to the video you are watching, or to your watch history as a user. I rarely watch suggested videos in Vimeo.
    • Search - The Vimeo search page is beautiful, having huge thumbnails of videos with a clean, visually-appealing layout. However, the results themselves leave much to be desired. When I search for "jung" to try to find videos on Swiss psychologist C. G. Jung, of the first 18 results, not a single result is actually about C. G. Jung. On Youtube, the first 14 results are all about Jung. When I search for "c. g. jung" on Vimeo I find a number of relevant results, so it's not that the videos are not available in Vimeo. Rather, the search algorithm is not returning relevant results.
    Incentivized
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    Likelihood to Renew
    TwentyThree
    No answers on this topic
    JW Player
    Just made the decision to renew given demonstrated improvements being made to the platform to expand compatibility for its player use on devices such as Apple TV, as well as improvements made recently to its JW Platform Dashboard
    Incentivized
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    Vimeo
    I usually extract the links of all lectures from the embed code, but now Vimeo is not allowing that feature. Instead, I have to copy the whole embed code and then extract the URL from the embed code separately. This process has become cumbersome and a bit of hassle since I don't need the whole embed code.
    Incentivized
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    Usability
    TwentyThree
    No answers on this topic
    JW Player
    Reliability and compatibility on a majority of platforms. Would have received a 10 except recent versions of browsers such as Firefox are now defaulting against Flash components and thus prompting approval from users BEFORE loading which is a HUGE obstacle to an effective user experience thus creating concerns by end-users unnecessarily and risking that they will NOT accept the prompts, thus leaving unable to view video content hosted using the JW Player. Assurances by JW support suggest they will resolve this, so we'll see...
    Incentivized
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    Vimeo
    The design is clean and intuitive for the most part, which allows for ease of use by both novice and experience users. We are grateful for the ways that the front-end video player is easy to navigate and intuitive to use, and the backend is generally designed the same way. Tools and options are where you expect to find them, and it was easy to navigate the storage on the backend through folders and content filters
    Incentivized
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    Reliability and Availability
    TwentyThree
    No answers on this topic
    JW Player
    No answers on this topic
    Vimeo
    I use Vimeo all the time, and never had any issues with the system.
    Incentivized
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    Performance
    TwentyThree
    No answers on this topic
    JW Player
    No answers on this topic
    Vimeo
    Vimeo does well in performance with systems with ease. I have not encountered any issues with loading pages or slowing down in other software or systems.
    Incentivized
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    Support Rating
    TwentyThree
    No answers on this topic
    JW Player
    Support is reasonable. I from time to time have made suggestions on improvements that would be nice to see (like the ability to have a clickable link within the video - that is easy to create, without tons of coding) and it seems as though I never see it happen or get much response to "suggestions" to upgrade the software. The good news, other than a few things as I mentioned above, overall, I don't have many "technical issues" in the platform, which is a good thing. On occasion, I have seen some "issues" with the delivery of the video, but it has been pretty scarce. So it is dependable.
    Incentivized
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    Vimeo
    Terrible support. When I subscribed to Premium we were guaranteed support. However, after the first e-mail I received from them, I never heard from them again. I sent several emails over the course of a couple of weeks acknowledging that due to covid, I did not expect a miracle overnight and that I was keen to work on the issue with them. I have not heard from customer service at all. This is very disappointing. We lost customers due to the poor quality of the livestreams and were left to sort the issue out without their help.
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    Implementation Rating
    TwentyThree
    No answers on this topic
    JW Player
    One of the primary features promoted by JW Platform is its SEO definition. However, there did not seem to be a way to integrate that data to our platform if selected thus only leaving the benefits of that data to be established on the individual video page hosted by JW Platform, which isn't useful in the end to the client value we are trying to deliver for our VideoproFile.net solution
    Incentivized
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    Vimeo
    Vimeo does provide the legwork of content curation and management of sources. The quality of content is not bad from a viewer's point of view. I think the analytics could use a little bit of improvement, only because my department has a lot of users.
    Incentivized
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    Alternatives Considered
    TwentyThree
    No answers on this topic
    JW Player
    JW had more player options, a better/more intuitive user interface, was altogether faster both in rendering the uploaded videos and in time to load on the web page. The integration with OpenX for pre-roll was faster and easier than with Brightcove, and lastly, they offered a great price for service.
    Incentivized
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    Vimeo
    YouTube was the platform we primarily used previously, after having restrictions and having locked out of a couple of accounts we needed a better platform. We also lost some of our videos. We also have an internal app to track client videos and Vimeo supported it better. With the increased storage and the number of videos we create, we decided Vimeo would be better.
    Incentivized
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    Contract Terms and Pricing Model
    TwentyThree
    No answers on this topic
    JW Player
    No answers on this topic
    Vimeo
    Nothing that I could think of. Maybe changing the way of extracting the URL's from the embed codes.
    Incentivized
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    Scalability
    TwentyThree
    No answers on this topic
    JW Player
    No answers on this topic
    Vimeo
    Vimeo does well with integrating videos in the Absorb LMS that I currently manage.
    Incentivized
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    Professional Services
    TwentyThree
    No answers on this topic
    JW Player
    No answers on this topic
    Vimeo
    Everything works fine in Vimeo, and the users like the quality and sound of the lectures when viewed on Absorb LMS. They can view the lectures on the desktop and mobile devices.
    Incentivized
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    Return on Investment
    TwentyThree
    No answers on this topic
    JW Player
    • JW Player has was less expensive (without sacrificing quality) than our previous video platform so the ROI was instant.
    • We were easily able to add a variety of video advertising options including pre-roll, mid-roll and post-roll.
    • The quality and consistancy of the look of the video has enabled us to grow our video views by well over 100% since starting with JW.
    Incentivized
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    Vimeo
    • It allows clients to serve a massive amount of video content within an LMS without eating up disk space or sacrificing bandwidth.
    • The overall cost is very low compared to other tools and there is no 'pay per view' style unstable pricing.
    • The tool has allowed students in other countries to access content faster.
    • NEGATIVE - the upload limits per week, especially on the basic/pro accounts are too restrictive.
    Incentivized
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    ScreenShots