What users are saying about
15 Ratings
113 Ratings
15 Ratings
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Score 9 out of 100
113 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

  • JW Player ranks higher in 3 feature sets: Video Marketing, Video Security, Video Hosting, Management & Storage
  • Vimeo ranks higher in 2 feature sets: Video Player, Video Analytics

Video Marketing

8.6

JW Player

86%
5.0

Vimeo

50%
Vimeo ranks higher in 4/6 features

Support for advertisements

9.1
91%
2 Ratings
3.3
33%
12 Ratings

Video SEO

8.1
81%
2 Ratings
5.2
52%
23 Ratings

Lead generation

N/A
0 Ratings
4.1
41%
18 Ratings

Video personalization

N/A
0 Ratings
6.4
64%
29 Ratings

eCommerce

N/A
0 Ratings
7.0
70%
11 Ratings

Integration to Marketing Automation

N/A
0 Ratings
4.3
43%
17 Ratings

Video Security

7.8

JW Player

78%
7.6

Vimeo

76%
Vimeo ranks higher in 3/5 features

Video access controls

9.0
90%
1 Rating
8.3
83%
34 Ratings

User management

9.0
90%
1 Rating
7.0
70%
31 Ratings

Video link sharing

7.0
70%
3 Ratings
8.3
83%
32 Ratings

External video

6.0
60%
2 Ratings
7.1
71%
31 Ratings

Internal video

N/A
0 Ratings
7.3
73%
30 Ratings

Video Player

7.0

JW Player

70%
7.5

Vimeo

75%
JW Player ranks higher in 2/4 features

Player customization

2.0
20%
3 Ratings
5.8
58%
28 Ratings

Embedded videos

6.0
60%
3 Ratings
8.1
81%
34 Ratings

Video quality / Bandwidth controls

10.0
100%
3 Ratings
8.3
83%
33 Ratings

Mobile compatibility

10.0
100%
3 Ratings
7.9
79%
34 Ratings

Video Analytics

1.0

JW Player

10%
5.6

Vimeo

56%
Vimeo ranks higher in 5/5 features

Per viewer tracking

1.0
10%
1 Rating
6.0
60%
21 Ratings

Per video tracking

1.0
10%
2 Ratings
6.5
65%
26 Ratings

Video analytics dashboard

1.0
10%
3 Ratings
5.6
56%
25 Ratings

A/B testing

N/A
0 Ratings
3.4
34%
11 Ratings

Streaming quality reports

N/A
0 Ratings
6.4
64%
13 Ratings

Video Hosting, Management & Storage

8.6

JW Player

86%
7.2

Vimeo

72%
JW Player ranks higher in 4/6 features

On-Demand video

6.0
60%
3 Ratings
7.8
78%
22 Ratings

Live streaming

10.0
100%
1 Rating
7.8
78%
12 Ratings

Video upload & format support

10.0
100%
3 Ratings
7.3
73%
32 Ratings

Video library / File management

7.0
70%
3 Ratings
6.7
67%
30 Ratings

Video portal

10.0
100%
1 Rating
7.2
72%
21 Ratings

Impact of streaming on network

N/A
0 Ratings
6.5
65%
18 Ratings

Video Platform Integrations

JW Player

Feature Set Not Supported
N/A
6.1

Vimeo

61%
Vimeo ranks higher in 5/5 features

Integration to Salesforce.com

N/A
0 Ratings
5.6
56%
5 Ratings

Integration to Marketo

N/A
0 Ratings
5.8
58%
5 Ratings

Integration to HubSpot

N/A
0 Ratings
6.1
61%
5 Ratings

Integration to Eloqua

N/A
0 Ratings
6.0
60%
3 Ratings

Integration to LMS

N/A
0 Ratings
7.1
71%
6 Ratings

Video Engagement

JW Player

Feature Set Not Supported
N/A
4.9

Vimeo

49%
Vimeo ranks higher in 3/3 features

Audience polling

N/A
0 Ratings
4.3
43%
5 Ratings

Audience Q&A / Live chat

N/A
0 Ratings
4.4
44%
6 Ratings

Video comments

N/A
0 Ratings
6.0
60%
25 Ratings

Attribute Ratings

  • JW Player is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • JW Player and Vimeo are tied in 1 area: Usability

Likelihood to Recommend

8.0

JW Player

80%
4 Ratings
5.0

Vimeo

50%
37 Ratings

Likelihood to Renew

10.0

JW Player

100%
1 Rating

Vimeo

N/A
0 Ratings

Usability

9.0

JW Player

90%
1 Rating
9.0

Vimeo

90%
1 Rating

Support Rating

7.0

JW Player

70%
4 Ratings
6.9

Vimeo

69%
15 Ratings

Implementation Rating

7.0

JW Player

70%
2 Ratings

Vimeo

N/A
0 Ratings

Likelihood to Recommend

JW Player

JW Player has flexible plans that won't cost you a lot of money. If you are a startup, JW offers a variety of plans that will suit your specific needs and grow with you as your company grows. You do not need to be a video expert to understand how to upload a video, which allows nearly anyone in the office to do it.
Jim Manney | TrustRadius Reviewer

Vimeo

If you're a small company with one or two employees, I'm sure that Vimeo is great. When it comes to larger organizations and teams, they clearly are treating such customers stepmotherly. You need a basic account in order to be an admin on a Pro-plan team, but you only get basic support (3 days wait). The teams function is riddled with bugs and affects the whole experience. In this case, I would not recommend Vimeo at all.
Michael Kazarnowicz | TrustRadius Reviewer

Pros

JW Player

  • Responsive HTML5
  • Provides share functionality built into the player
  • Platform use enables playlist functionality and playlist players which can be customized or versioned for specific uses
  • Videos uploaded to the JW Platform automatically provide multiple image frame options for selecting video thumbnail
Ross R. Mason | TrustRadius Reviewer

Vimeo

  • User-friendly interface for administrators of the account and external viewers. Being able to easily navigate a new platform or software is ideal for anyone.
  • Seamless sharing and embedding across many platforms. Vimeo is well-recognized so it makes it easy for other platforms to recognize Vimeo. The compatibility is outstanding.
  • As an administrator of the account, being able to select viewing privileges may seem like a basic function, but it's so necessary right now with how heavy our organization is utilizing the platform. We can mass upload content early and only release it for the public over time by simply changing it to a public video.
Marissa Roth | TrustRadius Reviewer

Cons

JW Player

  • Definitely missing the ability (in and easy way) to have clickable links in the video.
  • Analytics is a little cumbersome and not very user-friendly.
Bryan Crowe | TrustRadius Reviewer

Vimeo

  • Price - For the full featureset of Vimeo, you will be paying $900 a year as of 2020, and this is expected to only go up over time. Thankfully, Vimeo offers lower tiers with less functionality, and most people will not need the unlimited streaming viewers or whopping 7 TB of storage that you get for the highest level of membership. But it is still a premium price for a premium service.
  • "Suggested" Algorithm - The equivalent of YouTube's suggested videos feature is the Vimeo Staff Picks, which recommends curated content from their team of editors. While this content generally has a high level of production, it is not especially relevant to the video you are watching, or to your watch history as a user. I rarely watch suggested videos in Vimeo.
  • Search - The Vimeo search page is beautiful, having huge thumbnails of videos with a clean, visually-appealing layout. However, the results themselves leave much to be desired. When I search for "jung" to try to find videos on Swiss psychologist C. G. Jung, of the first 18 results, not a single result is actually about C. G. Jung. On Youtube, the first 14 results are all about Jung. When I search for "c. g. jung" on Vimeo I find a number of relevant results, so it's not that the videos are not available in Vimeo. Rather, the search algorithm is not returning relevant results.
Jonah Dempcy | TrustRadius Reviewer

Pricing Details

JW Player

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

JW Player Editions & Modules

Additional Pricing Details

Vimeo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$12 per month

Vimeo Editions & Modules

Edition
Plus$121
Pro$201
Business$501
Premium$751
  1. per month
Additional Pricing Details

Likelihood to Renew

JW Player

JW Player 10.0
Based on 1 answer
Just made the decision to renew given demonstrated improvements being made to the platform to expand compatibility for its player use on devices such as Apple TV, as well as improvements made recently to its JW Platform Dashboard
Ross R. Mason | TrustRadius Reviewer

Vimeo

No score
No answers yet
No answers on this topic

Usability

JW Player

JW Player 9.0
Based on 1 answer
Reliability and compatibility on a majority of platforms. Would have received a 10 except recent versions of browsers such as Firefox are now defaulting against Flash components and thus prompting approval from users BEFORE loading which is a HUGE obstacle to an effective user experience thus creating concerns by end-users unnecessarily and risking that they will NOT accept the prompts, thus leaving unable to view video content hosted using the JW Player. Assurances by JW support suggest they will resolve this, so we'll see...
Ross R. Mason | TrustRadius Reviewer

Vimeo

Vimeo 9.0
Based on 1 answer
The customization options are vast and very easy to utilize. While there can be a slight learning curve for some advanced features, it is not so steep that it takes a long time to figure out. Support is great at guiding you through anything that might be confusing to you as well
Jeannette Saysomvang | TrustRadius Reviewer

Support Rating

JW Player

JW Player 7.0
Based on 4 answers
Support is reasonable. I from time to time have made suggestions on improvements that would be nice to see (like the ability to have a clickable link within the video - that is easy to create, without tons of coding) and it seems as though I never see it happen or get much response to "suggestions" to upgrade the software. The good news, other than a few things as I mentioned above, overall, I don't have many "technical issues" in the platform, which is a good thing. On occasion, I have seen some "issues" with the delivery of the video, but it has been pretty scarce. So it is dependable.
Bryan Crowe | TrustRadius Reviewer

Vimeo

Vimeo 6.9
Based on 15 answers
Terrible support. When I subscribed to Premium we were guaranteed support. However, after the first e-mail I received from them, I never heard from them again. I sent several emails over the course of a couple of weeks acknowledging that due to covid, I did not expect a miracle overnight and that I was keen to work on the issue with them. I have not heard from customer service at all. This is very disappointing. We lost customers due to the poor quality of the livestreams and were left to sort the issue out without their help.
Anonymous | TrustRadius Reviewer

Implementation Rating

JW Player

JW Player 7.0
Based on 2 answers
One of the primary features promoted by JW Platform is its SEO definition. However, there did not seem to be a way to integrate that data to our platform if selected thus only leaving the benefits of that data to be established on the individual video page hosted by JW Platform, which isn't useful in the end to the client value we are trying to deliver for our VideoproFile.net solution
Ross R. Mason | TrustRadius Reviewer

Vimeo

No score
No answers yet
No answers on this topic

Alternatives Considered

JW Player

JW had more player options, a better/more intuitive user interface, was altogether faster both in rendering the uploaded videos and in time to load on the web page. The integration with OpenX for pre-roll was faster and easier than with Brightcove, and lastly, they offered a great price for service.
Jim Cairl | TrustRadius Reviewer

Vimeo

YouTube was the platform we primarily used previously, after having restrictions and having locked out of a couple of accounts we needed a better platform. We also lost some of our videos. We also have an internal app to track client videos and Vimeo supported it better. With the increased storage and the number of videos we create, we decided Vimeo would be better.
Hanaa Ibham | TrustRadius Reviewer

Return on Investment

JW Player

  • JW Player has was less expensive (without sacrificing quality) than our previous video platform so the ROI was instant.
  • We were easily able to add a variety of video advertising options including pre-roll, mid-roll and post-roll.
  • The quality and consistancy of the look of the video has enabled us to grow our video views by well over 100% since starting with JW.
Jim Manney | TrustRadius Reviewer

Vimeo

  • It allows clients to serve a massive amount of video content within an LMS without eating up disk space or sacrificing bandwidth.
  • The overall cost is very low compared to other tools and there is no 'pay per view' style unstable pricing.
  • The tool has allowed students in other countries to access content faster.
  • NEGATIVE - the upload limits per week, especially on the basic/pro accounts are too restrictive.
Mark Nowowiejski | TrustRadius Reviewer

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