34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 34 reviews and ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 15 reviews and ratings
Likelihood to Recommend
3CX
The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.

Verified User
Manager in Information Technology
Arts and Crafts Company, 11-50 employeesCloudTalk
CloudTalk is best used if you need an easy tool for client calls or general customer relationship upkeeping. If you already have a well good database that can be connected with CloudTalk it is one of the easiest tools to use without wasting time during normal day work. Without a stable internet connection I don't recommend any Internet tool as the quality of the calls is important.

Verified User
Employee in Finance and Accounting
Financial Services Company, 11-50 employeesFeature Rating Comparison
Contact Center Software
3CX
—
CloudTalk
7.9
Agent dashboard
3CX
—
CloudTalk
8.1
Validate callers
3CX
—
CloudTalk
7.8
Outbound response
3CX
—
CloudTalk
8.1
Call forwarding
3CX
—
CloudTalk
7.9
Click-to-call (CTC)
3CX
—
CloudTalk
8.3
Warm transfer
3CX
—
CloudTalk
7.6
Predictive dialing
3CX
—
CloudTalk
7.4
Interactive voice response
3CX
—
CloudTalk
8.0
REST APIs
3CX
—
CloudTalk
7.9
Call scripts
3CX
—
CloudTalk
7.6
Call tracking
3CX
—
CloudTalk
8.1
Multichannel integration
3CX
—
CloudTalk
7.7
CRM software integration
3CX
—
CloudTalk
8.5
Workforce Optimization (WFO)
3CX
—
CloudTalk
7.9
Inbound call routing
3CX
—
CloudTalk
8.1
Omnichannel inbound routing
3CX
—
CloudTalk
7.6
Recording
3CX
—
CloudTalk
8.2
Quality management
3CX
—
CloudTalk
8.2
Call analytics
3CX
—
CloudTalk
8.4
Historical reporting
3CX
—
CloudTalk
7.9
Live reporting
3CX
—
CloudTalk
7.9
Customer surveys
3CX
—
CloudTalk
7.4
Customer interaction analytics
3CX
—
CloudTalk
7.8
Pros
3CX
- Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
- Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
- Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

Verified User
Manager in Information Technology
Restaurants Company, 501-1000 employeesCloudTalk
- Very easy to setup and configure. It took literally a few minutes to start making our first calls.
- Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
- Great selection of virtual numbers for international calls.
- Great customer support team with quick replies.
- Call quality is generally good, especially for the price.

Verified User
Manager in Customer Service
Information Technology & Services Company, 11-50 employeesCons
3CX
- It can include outgoing fax functionality
- Voice quality appears to suffer greatly with weak Internet signal
- Setting up conference calls could be made simpler
- Can include texting capability

Verified User
Engineer in Engineering
Civil Engineering Company, 11-50 employeesCloudTalk
- The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team

Verified User
Director in Customer Service
Computer Software Company, 11-50 employeesUsability
3CX
3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.

Verified User
Manager in Information Technology
Automotive Company, 201-500 employeesCloudTalk
CloudTalk 9.1
Based on 4 answers
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
Customer Support
Discover Car HireLeisure, Travel & Tourism, 51-200 employees
Support Rating
3CX
3CX 5.7
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
HS Teacher/District Tech Integration Specialist
Plato R-V School DistrictEducation Management, 51-200 employees
CloudTalk
CloudTalk 7.4
Based on 16 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Account Manager
QualityUnitInformation Technology and Services, 51-200 employees
Alternatives Considered
3CX
We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.

Verified User
Professional in Information Technology
Fund-Raising Company, 1001-5000 employeesCloudTalk
CloudTalk has a better value for the money spent and has been easier to set up than other peers in that regards as well as better overall integration with already existing Software that we have been using for years in our company. At the end, the communication with CloudTalk representatives sold us on the product.

Verified User
Employee in Finance and Accounting
Financial Services Company, 11-50 employeesReturn on Investment
3CX
- 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
- As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Information Technology Manager
Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees
CloudTalk
- Agents spend less time on each call due to automatic ticket creation.
- We can use Chinese virtual number when calling Chinese customers.
- Better customer experience overall due to smooth calling.

Verified User
Manager in Customer Service
Information Technology & Services Company, 11-50 employeesScreenshots
CloudTalk
See All (9) CloudTalk ScreenshotsPricing Details
3CX
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
3CX Editions & Modules
Edition
Standard | Free |
---|---|
Pro | 1.082 |
Enterprise | 1.312 |
- per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.CloudTalk
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
CloudTalk Editions & Modules
Edition
CloudTalk Essential | $251 |
---|---|
CloudTalk Custom | -2 |
CloudTalk Expert | $403 |
CloudTalk Starter | $203 |
- per user/month (invoiced annually)
- per user or company/month (invoiced annually)
- per user/month (invoiced annually)