3CX vs CloudTalk | TrustRadius

Likelihood to Recommend

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.

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Verified User

Manager in Information Technology

Arts and Crafts Company, 11-50 employees

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CloudTalk is best used if you need an easy tool for client calls or general customer relationship upkeeping. If you already have a well good database that can be connected with CloudTalk it is one of the easiest tools to use without wasting time during normal day work. Without a stable internet connection I don't recommend any Internet tool as the quality of the calls is important.

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Verified User

Employee in Finance and Accounting

Financial Services Company, 11-50 employees

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Feature Rating Comparison

3CX

CloudTalk

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

3CX

CloudTalk

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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Verified User

Manager in Information Technology

Restaurants Company, 501-1000 employees

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Very easy to setup and configure. It took literally a few minutes to start making our first calls.
Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
Great selection of virtual numbers for international calls.
Great customer support team with quick replies.
Call quality is generally good, especially for the price.

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Verified User

Manager in Customer Service

Information Technology & Services Company, 11-50 employees

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Cons

It can include outgoing fax functionality
Voice quality appears to suffer greatly with weak Internet signal
Setting up conference calls could be made simpler
Can include texting capability

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Verified User

Engineer in Engineering

Civil Engineering Company, 11-50 employees

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The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team

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Verified User

Director in Customer Service

Computer Software Company, 11-50 employees

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Usability

3CX 8.0

Based on 1 answer

It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.

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Verified User

Manager in Information Technology

Automotive Company, 201-500 employees

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CloudTalk 9.1

Based on 4 answers

CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.

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Ieva Lukstiņa

Customer Support

Discover Car HireLeisure, Travel & Tourism, 51-200 employees

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Support Rating

3CX 5.7

Based on 5 answers

The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.

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Laura Steinbrink

HS Teacher/District Tech Integration Specialist

Plato R-V School DistrictEducation Management, 51-200 employees

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CloudTalk 7.4

Based on 16 answers

They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!

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Stanislav Bouda

Account Manager

QualityUnitInformation Technology and Services, 51-200 employees

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Alternatives Considered

We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.

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Verified User

Professional in Information Technology

Fund-Raising Company, 1001-5000 employees

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CloudTalk has a better value for the money spent and has been easier to set up than other peers in that regards as well as better overall integration with already existing Software that we have been using for years in our company. At the end, the communication with CloudTalk representatives sold us on the product.

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Verified User

Employee in Finance and Accounting

Financial Services Company, 11-50 employees

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Return on Investment

3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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Artur Bittencourt

Information Technology Manager

Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees

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Agents spend less time on each call due to automatic ticket creation.
We can use Chinese virtual number when calling Chinese customers.
Better customer experience overall due to smooth calling.

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Verified User

Manager in Customer Service

Information Technology & Services Company, 11-50 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

3CX Editions & Modules

Edition

Standard	Free
Pro	1.08²
Enterprise	1.31²

per user/per month

Additional Pricing Details

Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

CloudTalk Editions & Modules

Edition

CloudTalk Essential	$25¹
CloudTalk Custom	-²
CloudTalk Expert	$40³
CloudTalk Starter	$20³

per user/month (invoiced annually)
per user or company/month (invoiced annually)
per user/month (invoiced annually)

Additional Pricing Details

—

Rating Summary

3CX

CloudTalk

3CX

CloudTalk

3CX

CloudTalk

3CX

CloudTalk

Likelihood to Recommend

3CX

CloudTalk

Feature Rating Comparison

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

3CX

CloudTalk

Cons

3CX

CloudTalk

Usability

3CX

CloudTalk

Support Rating

3CX

CloudTalk

Alternatives Considered

3CX

CloudTalk

Return on Investment

3CX

CloudTalk

Screenshots

3CX

CloudTalk

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

3CX Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

CloudTalk Editions & Modules

Edition

Additional Pricing Details

Rating Summary

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