3CX Phone System vs CloudTalk

Likelihood to Recommend

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.

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Verified User

Manager in Information Technology

Arts and Crafts Company, 11-50 employees

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In our case, we use CloudTalk for making and receiving calls via integration with our platform. It is probably one of the best VoIP services I have encountered so far and it is very well suited for our scenario. Call quality is amazing, the platform is snappy and responsive and I would highly recommend to anyone in the customer service space looking for a robust contact center solution with a reasonable price tag.

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Stanislav Bouda

Account Manager

QualityUnitInformation Technology and Services, 51-200 employees

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Feature Rating Comparison

3CX Phone System

CloudTalk

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

3CX Phone System

CloudTalk

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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Verified User

Manager in Information Technology

Restaurants Company, 501-1000 employees

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Extremely helpful support team.
Easy to use interface.
Detailed reports.
Smooth integration.

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Andrej Saxon

Customer Success Manager

LiveAgentComputer Software, 51-200 employees

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Cons

The webmeeting function is clumsy compared to Zoom or Google Meets (Hangouts).
There is no support offered without paying for it, but the web forum that is offered for free does allow you to throw out questions and have them answered by someone in the community of 3CX user administrators.

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Laura Steinbrink

HS Teacher/District Tech Integration Specialist

Plato R-V School DistrictEducation Management, 51-200 employees

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The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team

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Verified User

Director in Customer Service

Computer Software Company, 11-50 employees

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Usability

No score

No answers yet

No answers on this topic

CloudTalk 9.1

Based on 1 answer

I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.

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Andrej Saxon

Customer Success Manager

LiveAgentComputer Software, 51-200 employees

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Support Rating

3CX Phone System 6.5

Based on 2 answers

I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.

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Verified User

Professional in Information Technology

Fund-Raising Company, 1001-5000 employees

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CloudTalk 7.2

Based on 6 answers

They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!

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Stanislav Bouda

Account Manager

QualityUnitInformation Technology and Services, 51-200 employees

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Alternatives Considered

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.

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Mike McCloskey

Owner

Computer SourceGovernment Administration, 11-50 employees

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Better quality in favor of CloudTalk as well as no charges for incoming calls.

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Stanislav Bouda

Account Manager

QualityUnitInformation Technology and Services, 51-200 employees

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Return on Investment

3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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Artur Bittencourt

Information Technology Manager

Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees

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CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.

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Verified User

Director in Customer Service

Computer Software Company, 11-50 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

3CX Phone System Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$11*

* per user

CloudTalk Editions & Modules

Edition

CloudTalk Essential	$20¹
CloudTalk Custom	-²
CloudTalk Expert	$35³
CloudTalk Starter	$15³

per user/month (invoiced annually)
per user or company/month (invoiced annually)
per user/month (invoiced annually)

Additional Pricing Details

—

Rating Summary

3CX Phone System

CloudTalk

3CX Phone System

CloudTalk

3CX Phone System

CloudTalk

3CX Phone System

CloudTalk

Likelihood to Recommend

3CX Phone System

CloudTalk

Feature Rating Comparison

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

3CX Phone System

CloudTalk

Cons

3CX Phone System

CloudTalk

Usability

3CX Phone System

CloudTalk

Support Rating

3CX Phone System

CloudTalk

Alternatives Considered

3CX Phone System

CloudTalk

Return on Investment

3CX Phone System

CloudTalk

Screenshots

3CX Phone System

CloudTalk

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

3CX Phone System Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

CloudTalk Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison