What users are saying about
7 Ratings
26 Ratings
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Score 9 out of 100
7 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

3CX Phone System

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
Anonymous | TrustRadius Reviewer

CloudTalk

In our case, we use CloudTalk for making and receiving calls via integration with our platform. It is probably one of the best VoIP services I have encountered so far and it is very well suited for our scenario. Call quality is amazing, the platform is snappy and responsive and I would highly recommend to anyone in the customer service space looking for a robust contact center solution with a reasonable price tag.
Stanislav Bouda | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

3CX Phone System
CloudTalk
7.0
Agent dashboard
3CX Phone System
CloudTalk
7.0
Validate callers
3CX Phone System
CloudTalk
6.9
Outbound response
3CX Phone System
CloudTalk
7.0
Call forwarding
3CX Phone System
CloudTalk
7.0
Click-to-call (CTC)
3CX Phone System
CloudTalk
7.0
Warm transfer
3CX Phone System
CloudTalk
7.0
Predictive dialing
3CX Phone System
CloudTalk
7.0
Interactive voice response
3CX Phone System
CloudTalk
7.0
REST APIs
3CX Phone System
CloudTalk
6.9
Call scripts
3CX Phone System
CloudTalk
7.0
Call tracking
3CX Phone System
CloudTalk
7.0
Multichannel integration
3CX Phone System
CloudTalk
7.0
CRM software integration
3CX Phone System
CloudTalk
7.0

Workforce Optimization (WFO)

3CX Phone System
CloudTalk
7.1
Inbound call routing
3CX Phone System
CloudTalk
7.0
Omnichannel inbound routing
3CX Phone System
CloudTalk
7.0
Recording
3CX Phone System
CloudTalk
7.0
Quality management
3CX Phone System
CloudTalk
7.1
Call analytics
3CX Phone System
CloudTalk
7.1
Historical reporting
3CX Phone System
CloudTalk
7.1
Live reporting
3CX Phone System
CloudTalk
7.1
Customer surveys
3CX Phone System
CloudTalk
7.0
Customer interaction analytics
3CX Phone System
CloudTalk
7.0

Pros

3CX Phone System

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

CloudTalk

  • Extremely helpful support team.
  • Easy to use interface.
  • Detailed reports.
  • Smooth integration.
Andrej Saxon | TrustRadius Reviewer

Cons

3CX Phone System

  • The webmeeting function is clumsy compared to Zoom or Google Meets (Hangouts).
  • There is no support offered without paying for it, but the web forum that is offered for free does allow you to throw out questions and have them answered by someone in the community of 3CX user administrators.
Laura Steinbrink | TrustRadius Reviewer

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Usability

3CX Phone System

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 9.1
Based on 1 answer
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Support Rating

3CX Phone System

3CX Phone System 6.5
Based on 2 answers
I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.
Anonymous | TrustRadius Reviewer

CloudTalk

CloudTalk 7.2
Based on 6 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

Alternatives Considered

3CX Phone System

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.
Mike McCloskey | TrustRadius Reviewer

CloudTalk

Better quality in favor of CloudTalk as well as no charges for incoming calls.
Stanislav Bouda | TrustRadius Reviewer

Return on Investment

3CX Phone System

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

3CX Phone System

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

3CX Phone System Editions & Modules

Additional Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

3CX Phone System
9.0
CloudTalk
7.3

Usability

3CX Phone System
CloudTalk
9.1

Support Rating

3CX Phone System
6.5
CloudTalk
7.2

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