What users are saying about
24 Ratings
28 Ratings
24 Ratings
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Score 8 out of 100
28 Ratings
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Score 8.8 out of 100

Feature Set Ratings

    Email & Online Marketing

    7.3

    7Sheep

    73%

    Customer.io

    Feature Set Not Supported
    N/A
    7Sheep ranks higher in 9/9 features

    WYSIWYG email editor

    8.3
    83%
    21 Ratings
    N/A
    0 Ratings

    Dynamic content

    6.9
    69%
    16 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    5.9
    59%
    14 Ratings
    N/A
    0 Ratings

    Landing pages

    6.6
    66%
    16 Ratings
    N/A
    0 Ratings

    A/B testing

    6.3
    63%
    5 Ratings
    N/A
    0 Ratings

    Mobile optimization

    7.8
    78%
    20 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    8.4
    84%
    42 Ratings
    N/A
    0 Ratings

    List management

    7.9
    79%
    21 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    7.6
    76%
    17 Ratings
    N/A
    0 Ratings

    Lead Management

    7.4

    7Sheep

    74%

    Customer.io

    Feature Set Not Supported
    N/A
    7Sheep ranks higher in 4/4 features

    Lead nurturing

    8.0
    80%
    16 Ratings
    N/A
    0 Ratings

    Lead scoring and grading

    6.6
    66%
    5 Ratings
    N/A
    0 Ratings

    Data quality management

    7.8
    78%
    20 Ratings
    N/A
    0 Ratings

    Automated sales alerts and tasks

    7.1
    71%
    16 Ratings
    N/A
    0 Ratings

    Campaign Management

    8.6

    7Sheep

    86%

    Customer.io

    Feature Set Not Supported
    N/A
    7Sheep ranks higher in 2/2 features

    Calendaring

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Event/webinar marketing

    8.0
    80%
    10 Ratings
    N/A
    0 Ratings

    Social Media Marketing

    8.3

    7Sheep

    83%

    Customer.io

    Feature Set Not Supported
    N/A
    7Sheep ranks higher in 2/2 features

    Social sharing and campaigns

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Social profile integration

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    6.8

    7Sheep

    68%

    Customer.io

    Feature Set Not Supported
    N/A
    7Sheep ranks higher in 3/3 features

    Dashboards

    6.4
    64%
    20 Ratings
    N/A
    0 Ratings

    Standard reports

    6.4
    64%
    21 Ratings
    N/A
    0 Ratings

    Custom reports

    7.6
    76%
    12 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    7.6

    7Sheep

    76%

    Customer.io

    Feature Set Not Supported
    N/A
    7Sheep ranks higher in 4/4 features

    API

    8.5
    85%
    10 Ratings
    N/A
    0 Ratings

    Role-based workflow & approvals

    6.8
    68%
    13 Ratings
    N/A
    0 Ratings

    Customizability

    7.8
    78%
    18 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Customer.io is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.1

    7Sheep

    81%
    22 Ratings
    9.9

    Customer.io

    99%
    8 Ratings

    Likelihood to Renew

    8.2

    7Sheep

    82%
    3 Ratings

    Customer.io

    N/A
    0 Ratings

    Usability

    7.0

    7Sheep

    70%
    2 Ratings

    Customer.io

    N/A
    0 Ratings

    Support Rating

    8.2

    7Sheep

    82%
    6 Ratings

    Customer.io

    N/A
    0 Ratings

    Likelihood to Recommend

    7Sheep

    I use 7Sheep for marketing as a sales person. This works well for me as a single user. I do not think I could use the software together with my colleagues. Although we could have separated lists the access rights might not fit our use case. It has a strong marketing focus and cannot replace a full CRM system.
    Read full review

    Customer.io

    This tool is well-suited for companies looking to run email marketing campaigns or send out newsletters regularly to their users/customers. The workflow setup is especially useful for companies who want to send specific emails based on user behavior - i.e. they've not logged in recently, have bought a specific product, haven't opened any emails, etc. This could also be useful for freelancers like me since you can create different workspaces within Customer.io. I have configured it this way to handle email marketing for a few of my clients, and the software keeps everything organized and separate. This might not be the best tool for small businesses, considering the price. It may be better to start out with a cheaper email marketing tool, and then if/when necessary, scale-up with a tool like Customer.io.
    Read full review

    Pros

    7Sheep

    • When preparing an event, 7Sheep takes care of pretty much everything you need to select, inform, and register participants, as well as prepare materials for the events, such as name badges and signature lists.
    • We also use 7Sheep for reporting on communications activities.
    • 7Sheep allows you to build simple or complex forms and questionnaires which we use both for events and independent surveys.
    • The drag and drop HTML editor makes things look good without a lot of extra effort.
    Read full review

    Customer.io

    • Managing users, attributes and events. You are easily able to modify any user, based on their ID, and add or remove attributes, assign events to them. That makes it very easy to segment later and to assign them to several campaigns based on behavior. Just a warning: this integration isn't so easy (at least it wasn't for us).
    • Creating workflows of campaigns is very easy. You can quickly create behavioral campaigns based on attributes, segments and add elements to the workflow. You can send an email, then wait, then send another, then exit the campaign if they converted, etc. The workflow is easy to configure and very powerful for automation.
    • We don't use many email templates (we make them in MJML) but it's very easy to add senders, to change templates and in general to test designs.
    • Deliverability works very well, at least for us. It sends emails pretty fast and without issues.
    • Exporting is very quick and easy. Importing wasn't a feature until recently, but it works well too.
    • Seeing activity it's also useful. In general, logs are awesome (be it of a customer, of activity on the site, email sends, etc.).
    • We don't use environments, but it might be very useful for a bigger company.
    Read full review

    Cons

    7Sheep

    • I know that they are working on a simpler way to send a test e-mail to yourself. This will streamline my activities as well and I look forward to that system change (which was suggested by a client. I have also suggested improvements which have been implemented.)
    • I miss an easy unsubscribe feature (like you get in MailChimp). Overall, 7Sheep's system is more flexible (good) but that does make it more complex to split up (not so good).
    • Setting up the SPF record in our DNS system was flexible and easy but for DKIM integration we had to contact the 7Sheep support. They do not check or show the necessary records in the tool. Customer service was great, though, so not a very big problem, just a bit of a nuisance.
    Read full review

    Customer.io

    • Push notifications are very rudimentary. Everything has to be done by hand unless you're sending an extremely simple message.
    • A bit too email centric.
    • Lacks an ability to schedule messages on a daily, weekly, etc. basis.
    Read full review

    Pricing Details

    7Sheep

    Starting Price

    $59 Single User

    Editions & Modules

    7Sheep editions and modules pricing
    EditionModules
    Entrepreneur$591
    Small Team$2492
    Business$3893
    Enterprise4

    Footnotes

    1. Single User
    2. Per month, up to 5 Users
    3. Per month, up to 10 users
    4. Above 10 users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Customer.io

    Starting Price

    $150 per month

    Editions & Modules

    Customer.io editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Our basic plan starts at $150 a month and includes 8,000 profiles and up to a million messages. Our premium plan, ideal for high-growth companies looking for greater control over their messaging outcomes includes an annual contract, a 90-day onboarding program, and more. Our enterprise plan, ideal for at-scale companies looking to create world-class customer experiences includes a dedicated CSM, managed infrastructure, and more.

      Likelihood to Renew

      7Sheep

      The tool serves our needs and we like the user interface. The few times we contacted support they were super helpful and responsive. When we asked for more integrations they confirmed the integrations we need (e.g. Hipchat) for the near future.
      Read full review

      Customer.io

      No answers on this topic

      Usability

      7Sheep

      It is easy to use and if I do have a problem or question I receive an answer almost immediately.
      Read full review

      Customer.io

      No answers on this topic

      Support Rating

      7Sheep

      With both chat and email support I have always had enough ways to get through to them! Their support is good, honest and most importantly supportive. They helped us set up and start using the tool when we got stuck. Moving from Mailchimp where there were some semantic lessons to learn and they took the time to help us get used to 7Sheep
      Read full review

      Customer.io

      No answers on this topic

      Alternatives Considered

      7Sheep

      I've mostly used survey monkey and google forms and doodle for small inexpensive jobs - anything more sophisticated always seemed to cost more than the actual fee I charge. 7sheep does everything they do, but it automates a lot of the processing, for a cost which is affordable and makes me more efficient - as I can use my subscription for different clients.
      Read full review

      Customer.io

      Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.
      Read full review

      Return on Investment

      7Sheep

      • With the translation support we have translated forms into Spanish for our producers and this has been a really positive benefit for them as a partner.
      • I am able to monitor interest in different products very easily and so re-target particular varieties to specific regions.
      • Text message campaigns mean that we can directly engage: especially for physical meetings, tasting reminders and so forth.
      Read full review

      Customer.io

      • Fast testing for new products to specific groups. It saves a lot of time and money.
      • Removed workload from marketing = more time to make it better.
      • Better contact with specific groups, seeing a increase in sales because of this.
      Read full review

      Screenshots

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