What users are saying about
24 Ratings
13 Ratings
24 Ratings
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Score 8 out of 100
13 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

7Sheep

I use 7Sheep for marketing as a sales person. This works well for me as a single user. I do not think I could use the software together with my colleagues. Although we could have separated lists the access rights might not fit our use case. It has a strong marketing focus and cannot replace a full CRM system.
Martin Dr. Leute | TrustRadius Reviewer

Customer.io

If you have a very small database of people, then probably the whole integration isn't justified. If you have a small business and don't plan to scale much, don't do it. It will be expensive for what you can get elsewhere (Mailchimp).If you want a scalable and powerful platform, that will take some time to pay off, and you can wait, then do it. Once you get integrated and start sending events and attributes, the things you can do are almost limitless.
Santiago Valdés | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

7Sheep
7.3
Customer.io
8.6
WYSIWYG email editor
7Sheep
8.3
Customer.io
6.7
Dynamic content
7Sheep
6.9
Customer.io
8.4
Ability to test dynamic content
7Sheep
5.9
Customer.io
8.4
Landing pages
7Sheep
6.6
Customer.io
A/B testing
7Sheep
6.3
Customer.io
7.7
Mobile optimization
7Sheep
7.8
Customer.io
10.0
Email deliverability reporting
7Sheep
8.4
Customer.io
8.0
List management
7Sheep
7.9
Customer.io
10.0
Triggered drip sequences
7Sheep
7.6
Customer.io
9.6

Lead Management

7Sheep
7.4
Customer.io
Lead nurturing
7Sheep
8.0
Customer.io
Lead scoring and grading
7Sheep
6.6
Customer.io
Data quality management
7Sheep
7.8
Customer.io
Automated sales alerts and tasks
7Sheep
7.1
Customer.io

Campaign Management

7Sheep
8.6
Customer.io
Calendaring
7Sheep
9.1
Customer.io
Event/webinar marketing
7Sheep
8.0
Customer.io

Social Media Marketing

7Sheep
8.3
Customer.io
Social sharing and campaigns
7Sheep
8.3
Customer.io
Social profile integration
7Sheep
8.3
Customer.io

Reporting & Analytics

7Sheep
6.8
Customer.io
6.0
Dashboards
7Sheep
6.4
Customer.io
5.6
Standard reports
7Sheep
6.4
Customer.io
5.2
Custom reports
7Sheep
7.6
Customer.io
7.0

Platform & Infrastructure

7Sheep
7.6
Customer.io
API
7Sheep
8.5
Customer.io
Role-based workflow & approvals
7Sheep
6.8
Customer.io
Customizability
7Sheep
7.8
Customer.io
Integration with Salesforce.com
7Sheep
7.3
Customer.io

Pros

7Sheep

  • When preparing an event, 7Sheep takes care of pretty much everything you need to select, inform, and register participants, as well as prepare materials for the events, such as name badges and signature lists.
  • We also use 7Sheep for reporting on communications activities.
  • 7Sheep allows you to build simple or complex forms and questionnaires which we use both for events and independent surveys.
  • The drag and drop HTML editor makes things look good without a lot of extra effort.
Anonymous | TrustRadius Reviewer

Customer.io

  • Workflow building and management.
  • Extremely flexible and integrates easily with other services.
  • Solid email builder.
  • Webhook makes it easy to send and receive data in event-driven contexts.
  • Support for liquid makes highly detailed personalization possible in every message.
Joel McLean | TrustRadius Reviewer

Cons

7Sheep

  • I know that they are working on a simpler way to send a test e-mail to yourself. This will streamline my activities as well and I look forward to that system change (which was suggested by a client. I have also suggested improvements which have been implemented.)
  • I miss an easy unsubscribe feature (like you get in MailChimp). Overall, 7Sheep's system is more flexible (good) but that does make it more complex to split up (not so good).
  • Setting up the SPF record in our DNS system was flexible and easy but for DKIM integration we had to contact the 7Sheep support. They do not check or show the necessary records in the tool. Customer service was great, though, so not a very big problem, just a bit of a nuisance.
Anonymous | TrustRadius Reviewer

Customer.io

  • I may be missing it in the UI, but a place to see the list of emails who qualify for a certain email.
  • One easy to view chart of all our automated/lifecycle emails to see what a given user would see over their customer journey. (This is really just a feature request/idea - the product itself is really awesome.)
Ted Bennett | TrustRadius Reviewer

Likelihood to Renew

7Sheep

7Sheep 8.2
Based on 3 answers
The tool serves our needs and we like the user interface. The few times we contacted support they were super helpful and responsive. When we asked for more integrations they confirmed the integrations we need (e.g. Hipchat) for the near future.
Clemens Degendorfer | TrustRadius Reviewer

Customer.io

No score
No answers yet
No answers on this topic

Usability

7Sheep

7Sheep 7.0
Based on 2 answers
It is easy to use and if I do have a problem or question I receive an answer almost immediately.
Anonymous | TrustRadius Reviewer

Customer.io

No score
No answers yet
No answers on this topic

Support Rating

7Sheep

7Sheep 8.2
Based on 3 answers
With both chat and email support I have always had enough ways to get through to them! Their support is good, honest and most importantly supportive. They helped us set up and start using the tool when we got stuck. Moving from Mailchimp where there were some semantic lessons to learn and they took the time to help us get used to 7Sheep
Andrea Galizia | TrustRadius Reviewer

Customer.io

No score
No answers yet
No answers on this topic

Alternatives Considered

7Sheep

I've mostly used survey monkey and google forms and doodle for small inexpensive jobs - anything more sophisticated always seemed to cost more than the actual fee I charge. 7sheep does everything they do, but it automates a lot of the processing, for a cost which is affordable and makes me more efficient - as I can use my subscription for different clients.
Anonymous | TrustRadius Reviewer

Customer.io

Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.
Sean Anderson | TrustRadius Reviewer

Return on Investment

7Sheep

  • With the translation support we have translated forms into Spanish for our producers and this has been a really positive benefit for them as a partner.
  • I am able to monitor interest in different products very easily and so re-target particular varieties to specific regions.
  • Text message campaigns mean that we can directly engage: especially for physical meetings, tasting reminders and so forth.
Brian Lee | TrustRadius Reviewer

Customer.io

  • Fast testing for new products to specific groups. It saves a lot of time and money.
  • Removed workload from marketing = more time to make it better.
  • Better contact with specific groups, seeing a increase in sales because of this.
Mike Koolwijk | TrustRadius Reviewer

Screenshots

Pricing Details

7Sheep

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

7Sheep Editions & Modules

Edition
Entrepreneur$591
Small Team$2492
Business$3893
Enterprise4
  1. Single User
  2. Per month, up to 5 Users
  3. Per month, up to 10 users
  4. Above 10 users
Additional Pricing Details

Customer.io

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Customer.io Editions & Modules

Additional Pricing Details
Our basic plan starts at $150 a month and includes 12,000 profiles and up to a million messages. Our premium plan starts at $1,000 a month with an annual contract, dedicated CSM, and much more.

Rating Summary

Likelihood to Recommend

7Sheep
8.1
Customer.io
9.2

Likelihood to Renew

7Sheep
8.2
Customer.io

Usability

7Sheep
7.0
Customer.io

Support Rating

7Sheep
8.2
Customer.io

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