What users are saying about
17 Ratings
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Score 7.5 out of 101
1 Ratings
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Score 8 out of 101

Likelihood to Recommend

8x8 Contact Center

We have had nothing but positives when dealing with 8X8, our relationship was set up for success right from the get-go. We explained our specific needs and our sales team was able to cater to the needs we shared. While we did have a few bumps along the way, they remained a partner in making sure we received what we needed to be successful. Without getting into the "weeds" we were able to fine-tune our 8X8 experience to match the needs we had as a company, all while focusing on the needs of our associates. The communications were on point and our development, implementation, and now, support has been consistently stellar.
Michael Furman profile photo

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
No photo available

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.8
Acarda Outbound
Agent dashboard
8x8 Contact Center
7.5
Acarda Outbound
Validate callers
8x8 Contact Center
7.6
Acarda Outbound
Outbound response
8x8 Contact Center
7.7
Acarda Outbound
Call forwarding
8x8 Contact Center
7.6
Acarda Outbound
Click-to-call (CTC)
8x8 Contact Center
7.7
Acarda Outbound
Warm transfer
8x8 Contact Center
7.6
Acarda Outbound
Predictive dialing
8x8 Contact Center
7.0
Acarda Outbound
Interactive voice response
8x8 Contact Center
7.1
Acarda Outbound
REST APIs
8x8 Contact Center
8.2
Acarda Outbound
Call scripts
8x8 Contact Center
7.2
Acarda Outbound
Call tracking
8x8 Contact Center
8.5
Acarda Outbound
Multichannel integration
8x8 Contact Center
9.1
Acarda Outbound
CRM software integration
8x8 Contact Center
8.5
Acarda Outbound

Workforce Optimization (WFO)

8x8 Contact Center
7.9
Acarda Outbound
Inbound call routing
8x8 Contact Center
8.5
Acarda Outbound
Omnichannel inbound routing
8x8 Contact Center
7.7
Acarda Outbound
Recording
8x8 Contact Center
8.2
Acarda Outbound
Quality management
8x8 Contact Center
8.5
Acarda Outbound
Call analytics
8x8 Contact Center
7.8
Acarda Outbound
Historical reporting
8x8 Contact Center
7.8
Acarda Outbound
Live reporting
8x8 Contact Center
9.0
Acarda Outbound
Customer surveys
8x8 Contact Center
5.5
Acarda Outbound

Pros

8x8 Contact Center

  • Makes it easy for patients to get routed to additional employees to take their call.
  • Fairly easy and intuitive interface for staff to track calls taken, time required, and end result.
  • Has the flexibility to manage multiple workflows for multiple lines of business or needs.
Bryan Simms profile photo

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
No photo available

Cons

8x8 Contact Center

  • For our business needs and workflow the Virtual Contact Center does not have sufficient deficiencies that warrant pointing out. We'd be nitpicking at that point.
Bryan Simms profile photo

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
No photo available

Usability

8x8 Contact Center

8x8 Contact Center 8.2
Based on 1 answer
We have no issues.
MIKE BARBARO profile photo

Acarda Outbound

No score
No answers yet
No answers on this topic

Support

8x8 Contact Center

8x8 Contact Center 2.7
Based on 1 answer
They're slow to react -- sometimes we cannot get people to help with system failure.
MIKE BARBARO profile photo

Acarda Outbound

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

8x8 is much better than our previous vendor.
MIKE BARBARO profile photo

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
No photo available

Return on Investment

8x8 Contact Center

  • Switching to 8x8, we have seen a 30% drop in our telecommunication expense.
MIKE BARBARO profile photo

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
No photo available

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison