8x8 Contact Center vs. Contivio.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Contact Center
Score 7.7 out of 10
N/A
8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization.N/A
Contivio.com
Score 8.7 out of 10
N/A
Contivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.N/A
Pricing
8x8 Contact CenterContivio.com
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
8x8 Contact CenterContivio.com
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
8x8 Contact CenterContivio.com
Considered Both Products
8x8 Contact Center
Chose 8x8 Contact Center
We go back and forth on whether or not we have made the right decision. Both companies provide some really good functionality but if we weren't using NetSuite we would have gone elsewhere. That being said, 8x8 provides the best call center functionality but Contivio has much …
Contivio.com

No answer on this topic

Top Pros
Top Cons
Features
8x8 Contact CenterContivio.com
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
8x8 Contact Center
6.9
132 Ratings
19% below category average
Contivio.com
8.0
2 Ratings
4% below category average
Agent dashboard7.8117 Ratings00 Ratings
Validate callers6.9105 Ratings8.01 Ratings
Outbound response8.0103 Ratings00 Ratings
Call forwarding8.0119 Ratings8.02 Ratings
Click-to-call (CTC)5.577 Ratings8.02 Ratings
Warm transfer8.0115 Ratings9.01 Ratings
Predictive dialing7.953 Ratings00 Ratings
Interactive voice response7.170 Ratings00 Ratings
REST APIs7.441 Ratings00 Ratings
Call scripts7.470 Ratings00 Ratings
Call tracking6.9116 Ratings7.02 Ratings
Multichannel integration4.567 Ratings8.01 Ratings
CRM software integration4.459 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
8x8 Contact Center
7.6
123 Ratings
8% below category average
Contivio.com
7.0
1 Ratings
16% below category average
Inbound call routing7.7112 Ratings00 Ratings
Omnichannel inbound routing8.062 Ratings00 Ratings
Recording7.9109 Ratings7.01 Ratings
Quality management7.7109 Ratings7.01 Ratings
Call analytics7.5109 Ratings7.01 Ratings
Historical reporting7.3100 Ratings00 Ratings
Live reporting7.32 Ratings00 Ratings
Customer surveys7.157 Ratings00 Ratings
Customer interaction analytics00 Ratings7.01 Ratings
Best Alternatives
8x8 Contact CenterContivio.com
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 Contact CenterContivio.com
Likelihood to Recommend
7.7
(136 ratings)
8.0
(2 ratings)
Likelihood to Renew
7.5
(7 ratings)
7.0
(1 ratings)
Usability
8.2
(21 ratings)
-
(0 ratings)
Availability
9.1
(2 ratings)
-
(0 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
3.1
(52 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
8.4
(4 ratings)
-
(0 ratings)
Configurability
9.1
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.3
(1 ratings)
-
(0 ratings)
Ease of integration
8.6
(2 ratings)
-
(0 ratings)
Product Scalability
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
8x8 Contact CenterContivio.com
Likelihood to Recommend
8x8, Inc.
Customer service/regular call center would be good places to implement this. It seems fairly user friendly & doesn't take too much to figure out the in's & out's of the system. Places that don't have IT staff or outsource all of their IT problems or questions would probably have some more difficulty with this because it can be a little complicated when it comes to specific attributes to 8x8 Contact Center such as installation/configuration, scripts, & queues.
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Contivio.com
I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.
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Pros
8x8, Inc.
  • The out of the box chat feature is outstanding for your website. My team was able to adopt chat easily.
  • Setting up the system with the help of an integrator was especially easy and did not require any IT training on my part.
  • The visibility of being able to manage my team and all media channels in one panel is awesome.
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Contivio.com
  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
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Cons
8x8, Inc.
  • With 2-party states, 8x8 does not give us an option to modify the recorded statement that alerts parties the call is being recorded. The one we could use tends to sound harsh to the second party, and tends to cause sales losses.
  • When they recently changed their admin panel UI, several things the old UI had available never made it across to the new platform.
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Contivio.com
  • Sometimes it needs multiple tries to sign in and this has been troublesome
  • At times I have missed call records and it bugs when you really need to listen to the call for details
  • If I am barged into a colleague's call no one else can barge in until I get off that call. This can be a problem when there are mentees who need to learn from these conversations
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Likelihood to Renew
8x8, Inc.
I really love using this product it has made my job easier to preform my daily tasks. As a customer service agent and claims support agent its awesome
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Contivio.com
I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!
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Usability
8x8, Inc.
The system is flexible, adaptable and easy to use and research. Once again the reporting is fantastic and gives up the information we need to be successful and even make changes or tweaks. The 8x8 Contact Center team is there to assist with questions when needed or to help get through an issue. Charlie Knutson is the best!!
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Contivio.com
No answers on this topic
Reliability and Availability
8x8, Inc.
The only issue I have ran across was on getting the updated new version
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Contivio.com
No answers on this topic
Performance
8x8, Inc.
Yes everything loads quickly and its ready for use
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Contivio.com
No answers on this topic
Support Rating
8x8, Inc.
The initial live support person seems to be just collecting information and is outsourced. Sometimes it is difficult to communicate with them, but going through this process gets me to the right person and having my support ticket opened in order. It's usually very smooth thereafter.
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Contivio.com
No answers on this topic
In-Person Training
8x8, Inc.
Detailed training and good quality to provide our customers to achieve their needs and to give the best we can as far as information and technology and the best service we can to have the customers be satisfied with the technology and the best quality to get the best answers to their doubts.
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Contivio.com
No answers on this topic
Online Training
8x8, Inc.
its was with the best quality and the best performance we could have as far as detailed information for us to get the best training on how to get used of 8*8 and provide the best quality and technology to provide to our customers when they need and made us fell comforatble in how to use it
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Contivio.com
No answers on this topic
Implementation Rating
8x8, Inc.
It was extremely easy
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Contivio.com
No answers on this topic
Alternatives Considered
8x8, Inc.
8x8 had better pricing for our needs. 8x8 offered the features we needed without extras we did not. The overall onboarding process as demoed was smoother and provided more confidence in the product.
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Contivio.com
Jive is behind the times in terms of user interface and functionality.
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Contract Terms and Pricing Model
8x8, Inc.
It is pretty much "Par for the course" with the options out there with other vendors.
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Contivio.com
No answers on this topic
Scalability
8x8, Inc.
It was implemented across the board in the company and has worked perfectly
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Contivio.com
No answers on this topic
Return on Investment
8x8, Inc.
  • The ROI for us is measured more within the CSAT and NPS score increase we have seen thus far, both scores have gone up significantly since we have streamlined our process with 8X8.
  • We are now focusing our attention on retention with the hopes of seeing a second wave of ROI with 8X8.
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Contivio.com
  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
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ScreenShots