What users are saying about
8x8 Contact Center
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Top Rated
177 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 177 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- CrazyCall ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
7.4
8x8 Contact Center
74%
8.7
CrazyCall
87%
CrazyCall ranks higher in 13/13 features
CrazyCall ranks higher in 13/13 features
Agent dashboard
8.0
80%
69 Ratings
8.5
85%
3 Ratings
Validate callers
7.0
70%
62 Ratings
8.5
85%
3 Ratings
Outbound response
8.3
83%
59 Ratings
8.5
85%
3 Ratings
Call forwarding
7.8
78%
77 Ratings
9.0
90%
3 Ratings
Click-to-call (CTC)
6.6
66%
41 Ratings
9.0
90%
3 Ratings
Warm transfer
8.3
83%
71 Ratings
8.5
85%
3 Ratings
Predictive dialing
6.6
66%
28 Ratings
9.0
90%
3 Ratings
Interactive voice response
7.6
76%
41 Ratings
8.5
85%
3 Ratings
REST APIs
7.2
72%
25 Ratings
8.5
85%
3 Ratings
Call scripts
7.6
76%
40 Ratings
9.0
90%
3 Ratings
Call tracking
6.9
69%
67 Ratings
9.0
90%
3 Ratings
Multichannel integration
8.4
84%
37 Ratings
8.5
85%
3 Ratings
CRM software integration
6.2
62%
36 Ratings
9.0
90%
3 Ratings
Workforce Optimization (WFO)
8.2
8x8 Contact Center
82%
8.7
CrazyCall
87%
CrazyCall ranks higher in 6/9 features
CrazyCall ranks higher in 6/9 features
Inbound call routing
8.6
86%
64 Ratings
8.5
85%
3 Ratings
Omnichannel inbound routing
9.1
91%
32 Ratings
8.5
85%
3 Ratings
Recording
8.1
81%
62 Ratings
8.5
85%
3 Ratings
Quality management
7.3
73%
60 Ratings
9.0
90%
3 Ratings
Call analytics
7.8
78%
63 Ratings
9.0
90%
3 Ratings
Historical reporting
8.2
82%
57 Ratings
8.5
85%
3 Ratings
Live reporting
9.0
90%
1 Rating
8.5
85%
3 Ratings
Customer surveys
7.6
76%
27 Ratings
8.5
85%
3 Ratings
Customer interaction analytics
N/A
0 Ratings
9.0
90%
3 Ratings
Attribute Ratings
- CrazyCall is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.9
8x8 Contact Center
79%
84 Ratings
9.0
CrazyCall
90%
3 Ratings
Likelihood to Renew
9.1
8x8 Contact Center
91%
1 Rating
CrazyCall
N/A
0 Ratings
Usability
8.1
8x8 Contact Center
81%
16 Ratings
CrazyCall
N/A
0 Ratings
Support Rating
6.4
8x8 Contact Center
64%
73 Ratings
CrazyCall
N/A
0 Ratings
Implementation Rating
9.1
8x8 Contact Center
91%
1 Rating
CrazyCall
N/A
0 Ratings
Contract Terms and Pricing Model
7.3
8x8 Contact Center
73%
1 Rating
CrazyCall
N/A
0 Ratings
Likelihood to Recommend
8x8 Contact Center
8x8 Contact Center has made my Care Center run much more efficiently. It is a move that I wish we had made many years ago. There have not been any days that we have had a disruption in service and the quality of the calls are always perfect.
Director of Customer Experience
CingoConsumer Services, 51-200 employees
CrazyCall
CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
Pros
8x8 Contact Center
- Tracks all inbound and outbound calls from our organization.
- Gives us the ability to record and review calls.
- Gives the user the ability to receive phone call either via computer, cell phone, or polycom phone when in-house - all received from the same static number/extension.
Full Stack Engineer
AMS Construction PartsConstruction, 51-200 employees
CrazyCall
- The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
- We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
- It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
Division Sales and Marketing Manager
American Residential ServicesConsumer Services, 5001-10,000 employees
Cons
8x8 Contact Center
- Post-sale support through the online ticket system is painfully slow.
- It's hard to get in contact with people for license help and understanding why phone numbers are not properly distributed in your account. i.e. Our account has 48 free local numbers and we had to purchase 120 additional numbers. But for some reason only 25 of the 48 free numbers are being utilized, and there's no good way in the Admin UI to see which numbers are which, or reallocate paid numbers into those 'free' slots.
- The system has bugs which pop up from time to time such as when a user uses the 'Do Not Disturb' option in their app or on their phone - it does not always turn off on the back-end of the system, even though the phone or app shows the user as available. This causes inbound phone calls to be routed directly to Voicemail, and the only notice the user has is when someone reaches out by other means to say "Why is your phone going directly to voicemail?" - which initiates a service ticket for IT who cannot see this in the admin center. And unless 'flipping' DND on then off again fixes it, it requires a ticket with 8x8 which is, as mentioned before, slow.

Verified User
Technician in Information Technology
Marketing & Advertising Company, 51-200 employeesCrazyCall
- Inbound call functionally is still limited and not something that my team utilizes.
- The reporting features for the some of the lower pricing tiers are very limited.
- Downloading reports from the cloud can be quite slow at times.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
Pricing Details
8x8 Contact Center
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—8x8 Contact Center Editions & Modules
—
Additional Pricing Details
—CrazyCall
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per user / month
CrazyCall Editions & Modules
Edition
Plan B | $201 |
---|---|
Plan A | $101 |
Plan C | $401 |
- per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.Usability
8x8 Contact Center
8x8 Contact Center 8.1
Based on 16 answers
The system is flexible, adaptable and easy to use and research. Once again the reporting is fantastic and gives up the information we need to be successful and even make changes or tweaks. The 8x8 Contact Center team is there to assist with questions when needed or to help get through an issue. Charlie Knutson is the best!!
Call Center Manager
AUS UrologyHospital & Health Care, 51-200 employees
CrazyCall
No score
No answers yet
No answers on this topic
Support Rating
8x8 Contact Center
8x8 Contact Center 6.4
Based on 73 answers
The initial live support person seems to be just collecting information and is outsourced. Sometimes it is difficult to communicate with them, but going through this process gets me to the right person and having my support ticket opened in order. It's usually very smooth thereafter.
Attorney
Law Office of Chris T. Nguyen, APCLaw Practice, 1-10 employees
CrazyCall
No score
No answers yet
No answers on this topic
Implementation Rating
8x8 Contact Center
8x8 Contact Center 9.1
Based on 1 answer
It was extremely easy
Director of Customer Experience
CingoConsumer Services, 51-200 employees
CrazyCall
No score
No answers yet
No answers on this topic
Alternatives Considered
8x8 Contact Center
Vonage was priced right on the install but escalated as the year went on and by the end of the second year, they had lost the edge they had over many other companies and forced a change by me. We had to work with a single account manager and that was hard when things went wrong on the system. The downtime was minimal with them also.
Principal
Chris Bugg Insuance AgencyInsurance, 1-10 employees
CrazyCall
CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
Contract Terms and Pricing Model
8x8 Contact Center
8x8 Contact Center 7.3
Based on 1 answer
It is pretty much "Par for the course" with the options out there with other vendors.
VP Business Development
MSP NetworkTelecommunications, 1-10 employees
CrazyCall
No score
No answers yet
No answers on this topic
Return on Investment
8x8 Contact Center
- The ROI for us is measured more within the CSAT and NPS score increase we have seen thus far, both scores have gone up significantly since we have streamlined our process with 8X8.
- We are now focusing our attention on retention with the hopes of seeing a second wave of ROI with 8X8.
Vice President of Customer Support
Age or Learning - ABCmouseE-Learning, 501-1000 employees
CrazyCall
- Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
- Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
- Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees