What users are saying about
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119 Ratings
1 Rating

8x8 Contact Center

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119 Ratings
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Score 7.8 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

8x8 Contact Center

8x8 Contact Center is perfect for call center management and tracking. Being able to search for calls that were taken as well as quality reviewing. The flexibility of needing to change a queue or make instant adjustments as needed. The reporting is very easy and it can be downloaded into excel for sharing and analyzing.
Kelly Disera | TrustRadius Reviewer

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.5
CrazyCall
7.5
Agent dashboard
8x8 Contact Center
7.7
CrazyCall
6.0
Validate callers
8x8 Contact Center
8.1
CrazyCall
7.0
Outbound response
8x8 Contact Center
7.6
CrazyCall
8.0
Call forwarding
8x8 Contact Center
8.3
CrazyCall
8.0
Click-to-call (CTC)
8x8 Contact Center
7.1
CrazyCall
9.0
Warm transfer
8x8 Contact Center
8.2
CrazyCall
8.0
Predictive dialing
8x8 Contact Center
7.1
CrazyCall
7.0
Interactive voice response
8x8 Contact Center
8.4
CrazyCall
7.0
REST APIs
8x8 Contact Center
5.8
CrazyCall
7.0
Call scripts
8x8 Contact Center
8.2
CrazyCall
8.0
Call tracking
8x8 Contact Center
7.8
CrazyCall
9.0
Multichannel integration
8x8 Contact Center
6.7
CrazyCall
7.0
CRM software integration
8x8 Contact Center
6.1
CrazyCall
7.0

Workforce Optimization (WFO)

8x8 Contact Center
8.1
CrazyCall
5.4
Inbound call routing
8x8 Contact Center
8.5
CrazyCall
4.0
Omnichannel inbound routing
8x8 Contact Center
7.9
CrazyCall
4.0
Recording
8x8 Contact Center
8.3
CrazyCall
8.0
Quality management
8x8 Contact Center
7.7
CrazyCall
7.0
Call analytics
8x8 Contact Center
8.1
CrazyCall
5.0
Historical reporting
8x8 Contact Center
7.2
CrazyCall
5.0
Live reporting
8x8 Contact Center
9.0
CrazyCall
5.0
Customer surveys
8x8 Contact Center
7.9
CrazyCall
6.0
Customer interaction analytics
8x8 Contact Center
CrazyCall
5.0

Pros

8x8 Contact Center

  • Cleaner workspace with organization and efficiency at the forefront of our associates day.
  • Better reporting, making the process of coaching and developing agents easier task for our front line leadership team members.
  • Quality metrics have allowed for us to identify areas of concern when it comes to training, thus allowing us to proactively adjust our new hire training as well as our soft skill modules we use as part of our on-going training program.
Michael Furman | TrustRadius Reviewer

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Cons

8x8 Contact Center

  • The initial live support person can sometimes be difficult to communicate with. However, they will take down your key problems and escalate it to the right person to deal with your issues.
  • Better online chat support. The online chat seems to be limited to a bot to direct to their FAQ or to assist in opening a ticket only. The ability to schedule a chat online instead of calls would help.
Chris Nguyen | TrustRadius Reviewer

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Usability

8x8 Contact Center

8x8 Contact Center 8.0
Based on 16 answers
It works like a phone on your computer, on your desk phone with a lot more options on the desk phone. It has very high-quality voice and sound. It supports direct text and allows a lot of versatility in the application so you can take it with you anywhere you go and turn it off or on as your needs change.
Chris Bugg | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Support Rating

8x8 Contact Center

8x8 Contact Center 7.0
Based on 50 answers
The agents took ownership and solved the problem. Restating and clarifying everything I said kept 8x8 from getting a "10" here. Despite the agents restating and clarifying too much, the senior technicians know what they are doing! They kept digging and digging until they found the problem, fixed it, and (most importantly) tested it before ending the call. This is not consistent with call center industry standards as most agents with other firms "fix" a problem and hang up. We don't learn how bad the "fix" was until later.
Anonymous | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

8x8 came out on top in each of the 30 criteria on our evaluation scorecard except for the cost and length of storage of recording recordings. The other products offer free recording, while 8x8 charges $21 per user per month and only retains recordings for 10 days.
Jeffrey Bryan | TrustRadius Reviewer

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Return on Investment

8x8 Contact Center

  • The negative impact is that when a phone or other device stops working, we are simply out a phone and have to order a new one.
  • A negative impact is how short the phone warranty is.
  • A positive impact is the new "rent-a-phone" feature, which allows for a monthly rental rather than the full purchase of the phones.
Christina K | TrustRadius Reviewer

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Screenshots

8x8 Contact Center

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Contact Center Editions & Modules

Additional Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Rating Summary

Likelihood to Recommend

8x8 Contact Center
8.1
CrazyCall
8.0

Usability

8x8 Contact Center
8.0
CrazyCall

Support Rating

8x8 Contact Center
7.0
CrazyCall

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