What users are saying about
1 Ratings
17 Ratings
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Score 7.5 out of 101
1 Ratings
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Score 8 out of 101

Likelihood to Recommend

8x8 Contact Center

We have had nothing but positives when dealing with 8X8, our relationship was set up for success right from the get-go. We explained our specific needs and our sales team was able to cater to the needs we shared. While we did have a few bumps along the way, they remained a partner in making sure we received what we needed to be successful. Without getting into the "weeds" we were able to fine-tune our 8X8 experience to match the needs we had as a company, all while focusing on the needs of our associates. The communications were on point and our development, implementation, and now, support has been consistently stellar.
Michael Furman profile photo

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery profile photo

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.8
CrazyCall
7.5
Agent dashboard
8x8 Contact Center
7.5
CrazyCall
6.0
Validate callers
8x8 Contact Center
7.6
CrazyCall
7.0
Outbound response
8x8 Contact Center
7.7
CrazyCall
8.0
Call forwarding
8x8 Contact Center
7.6
CrazyCall
8.0
Click-to-call (CTC)
8x8 Contact Center
7.7
CrazyCall
9.0
Warm transfer
8x8 Contact Center
7.6
CrazyCall
8.0
Predictive dialing
8x8 Contact Center
7.0
CrazyCall
7.0
Interactive voice response
8x8 Contact Center
7.1
CrazyCall
7.0
REST APIs
8x8 Contact Center
8.2
CrazyCall
7.0
Call scripts
8x8 Contact Center
7.2
CrazyCall
8.0
Call tracking
8x8 Contact Center
8.5
CrazyCall
9.0
Multichannel integration
8x8 Contact Center
9.1
CrazyCall
7.0
CRM software integration
8x8 Contact Center
8.5
CrazyCall
7.0

Workforce Optimization (WFO)

8x8 Contact Center
7.9
CrazyCall
5.4
Inbound call routing
8x8 Contact Center
8.6
CrazyCall
4.0
Omnichannel inbound routing
8x8 Contact Center
7.7
CrazyCall
4.0
Recording
8x8 Contact Center
8.2
CrazyCall
8.0
Quality management
8x8 Contact Center
8.5
CrazyCall
7.0
Call analytics
8x8 Contact Center
7.8
CrazyCall
5.0
Historical reporting
8x8 Contact Center
7.8
CrazyCall
5.0
Live reporting
8x8 Contact Center
9.0
CrazyCall
5.0
Customer surveys
8x8 Contact Center
5.5
CrazyCall
6.0
Customer interaction analytics
8x8 Contact Center
CrazyCall
5.0

Pros

8x8 Contact Center

  • Reporting-pulling reports is extremely easy. We really appreciate the ability to create custom reports to create consistent metrics.
  • Analytics-Stock reports and the ability to monitor SLA numbers via the dashboard.
  • Agent Monitoring-the ability to monitor, whisper (talk to agent without customer hearing), and playback all from the convenient dashboard is excellent.
No photo available

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery profile photo

Cons

8x8 Contact Center

  • Reporting-I have this listed as both a pro and a con because although we are able to gain access to what we need it was not easy to tailor the reports to our requirements. Additionally, for whatever reason every time a report is generated every computer in our organization suspects the downloaded file as a virus. We know this is not the case, but it is alarming for non-daily users.
  • Queue Scheduling-We accept phone calls from 7am-7pm. Anytime a phone call is attempted to our support line outside of these hours a message is supposed to inform the individual when telephone support will be available and instruct them to call back. Currently, we receive several calls every morning that are before our hours of operation. The 8x8 support team has reviewed the issue and cannot assist in resolution.
No photo available

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery profile photo

Usability

8x8 Contact Center

8x8 Contact Center 8.2
Based on 1 answer
We have no issues.
MIKE BARBARO profile photo

CrazyCall

No score
No answers yet
No answers on this topic

Support

8x8 Contact Center

8x8 Contact Center 2.7
Based on 1 answer
They're slow to react -- sometimes we cannot get people to help with system failure.
MIKE BARBARO profile photo

CrazyCall

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

Unfortunately, I was not the individual who selected 8x8 VCC, it was in place when I came to the organization. We have not explored any alternatives to date, because of the amount of time we have spent setting up the system to support our needs. At this point in time, we likely will not be switching to an alternate software solution.
No photo available

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery profile photo

Return on Investment

8x8 Contact Center

  • SLA Validation - we are able to provide analytics to support our SLA claim.
  • Uptime - we have not experienced an outage in the 3 years we have been using the software.
  • Playback - It is very easy to review previous calls for coaching and feedback for support staff.
No photo available

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery profile photo

Screenshots

8x8 Contact Center

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Contact Center Editions & Modules

Additional Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

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