What users are saying about
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52 Ratings
1 Ratings

8x8 Contact Center

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52 Ratings
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Score 7.3 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

8x8 Contact Center

My experience with 8x8 is solely based on implementing and using it for our dedicated Client Support call center. 8x8 was the perfect solution to our call routing, IVR scripting, and call recording needs. Since our routing is based on Client Support Specialist availability, the system performs better when more than five users are logged in. 8x8 also integrates very well with our Salesforce support system.
Jeffrey Bryan | TrustRadius Reviewer

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
6.1
CrazyCall
7.5
Agent dashboard
8x8 Contact Center
7.3
CrazyCall
6.0
Validate callers
8x8 Contact Center
6.6
CrazyCall
7.0
Outbound response
8x8 Contact Center
6.1
CrazyCall
8.0
Call forwarding
8x8 Contact Center
7.2
CrazyCall
8.0
Click-to-call (CTC)
8x8 Contact Center
6.4
CrazyCall
9.0
Warm transfer
8x8 Contact Center
7.0
CrazyCall
8.0
Predictive dialing
8x8 Contact Center
5.3
CrazyCall
7.0
Interactive voice response
8x8 Contact Center
6.1
CrazyCall
7.0
REST APIs
8x8 Contact Center
5.0
CrazyCall
7.0
Call scripts
8x8 Contact Center
5.1
CrazyCall
8.0
Call tracking
8x8 Contact Center
7.2
CrazyCall
9.0
Multichannel integration
8x8 Contact Center
5.5
CrazyCall
7.0
CRM software integration
8x8 Contact Center
5.0
CrazyCall
7.0

Workforce Optimization (WFO)

8x8 Contact Center
7.5
CrazyCall
5.4
Inbound call routing
8x8 Contact Center
8.1
CrazyCall
4.0
Omnichannel inbound routing
8x8 Contact Center
7.3
CrazyCall
4.0
Recording
8x8 Contact Center
7.9
CrazyCall
8.0
Quality management
8x8 Contact Center
6.9
CrazyCall
7.0
Call analytics
8x8 Contact Center
7.4
CrazyCall
5.0
Historical reporting
8x8 Contact Center
6.7
CrazyCall
5.0
Live reporting
8x8 Contact Center
9.0
CrazyCall
5.0
Customer surveys
8x8 Contact Center
6.8
CrazyCall
6.0
Customer interaction analytics
8x8 Contact Center
CrazyCall
5.0

Pros

8x8 Contact Center

  • Cleaner workspace with organization and efficiency at the forefront of our associates day.
  • Better reporting, making the process of coaching and developing agents easier task for our front line leadership team members.
  • Quality metrics have allowed for us to identify areas of concern when it comes to training, thus allowing us to proactively adjust our new hire training as well as our soft skill modules we use as part of our on-going training program.
Michael Furman | TrustRadius Reviewer

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Cons

8x8 Contact Center

  • It would be nice if things could be adjusted through phone codes rather than through just an online interface. Having to be logged in to do things can be an inconvenience at times.
  • Possibility of hearing the channel through audio before answering the call
Audrey Easterday | TrustRadius Reviewer

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Usability

8x8 Contact Center

8x8 Contact Center 8.2
Based on 1 answer
We have no issues.
MIKE BARBARO | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Support Rating

8x8 Contact Center

8x8 Contact Center 5.5
Based on 24 answers
We've had to contact support a lot since the product is not easy to use. Some of the support specialists are better than others. Their support team really lacks in their knowledge of the 8x8 plug-in and how that works and interfaced with Salesforce. Your team does now know the limitations of the product.
Melissa McCormack | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

I have used such products as eWorkforce, Avaya and Blue Pumpkin. Those products when I was using them were operated on in-house servers and were covering larger groups.
8x8, as I have said, works very well in this environment. I prefer that we are not hosting the program but rather as using it. While there was a certain level of analytics and scheduling that could be utilized in the other products, I really don't have the need here. Our program, due to its nature is predictable enough to not need the full scheduling options.
Anonymous | TrustRadius Reviewer

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Return on Investment

8x8 Contact Center

  • SLA Validation - we are able to provide analytics to support our SLA claim.
  • Uptime - we have not experienced an outage in the 3 years we have been using the software.
  • Playback - It is very easy to review previous calls for coaching and feedback for support staff.
Anonymous | TrustRadius Reviewer

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Screenshots

8x8 Contact Center

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Contact Center Editions & Modules

Additional Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Rating Summary

Likelihood to Recommend

8x8 Contact Center
7.5
CrazyCall
8.0

Usability

8x8 Contact Center
8.2
CrazyCall

Support Rating

8x8 Contact Center
5.5
CrazyCall

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