What users are saying about
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Top Rated
177 Ratings
3 Ratings

8x8 Contact Center

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Top Rated
177 Ratings
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Score 7.7 out of 100
3 Ratings
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Score 9 out of 100

Feature Set Ratings

  • CrazyCall ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

7.4

8x8 Contact Center

74%
8.7

CrazyCall

87%
CrazyCall ranks higher in 13/13 features

Agent dashboard

8.0
80%
69 Ratings
8.5
85%
3 Ratings

Validate callers

7.0
70%
62 Ratings
8.5
85%
3 Ratings

Outbound response

8.3
83%
59 Ratings
8.5
85%
3 Ratings

Call forwarding

7.8
78%
77 Ratings
9.0
90%
3 Ratings

Click-to-call (CTC)

6.6
66%
41 Ratings
9.0
90%
3 Ratings

Warm transfer

8.3
83%
71 Ratings
8.5
85%
3 Ratings

Predictive dialing

6.6
66%
28 Ratings
9.0
90%
3 Ratings

Interactive voice response

7.6
76%
41 Ratings
8.5
85%
3 Ratings

REST APIs

7.2
72%
25 Ratings
8.5
85%
3 Ratings

Call scripts

7.6
76%
40 Ratings
9.0
90%
3 Ratings

Call tracking

6.9
69%
67 Ratings
9.0
90%
3 Ratings

Multichannel integration

8.4
84%
37 Ratings
8.5
85%
3 Ratings

CRM software integration

6.2
62%
36 Ratings
9.0
90%
3 Ratings

Workforce Optimization (WFO)

8.2

8x8 Contact Center

82%
8.7

CrazyCall

87%
CrazyCall ranks higher in 6/9 features

Inbound call routing

8.6
86%
64 Ratings
8.5
85%
3 Ratings

Omnichannel inbound routing

9.1
91%
32 Ratings
8.5
85%
3 Ratings

Recording

8.1
81%
62 Ratings
8.5
85%
3 Ratings

Quality management

7.3
73%
60 Ratings
9.0
90%
3 Ratings

Call analytics

7.8
78%
63 Ratings
9.0
90%
3 Ratings

Historical reporting

8.2
82%
57 Ratings
8.5
85%
3 Ratings

Live reporting

9.0
90%
1 Rating
8.5
85%
3 Ratings

Customer surveys

7.6
76%
27 Ratings
8.5
85%
3 Ratings

Customer interaction analytics

N/A
0 Ratings
9.0
90%
3 Ratings

Attribute Ratings

  • CrazyCall is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.9

8x8 Contact Center

79%
84 Ratings
9.0

CrazyCall

90%
3 Ratings

Likelihood to Renew

9.1

8x8 Contact Center

91%
1 Rating

CrazyCall

N/A
0 Ratings

Usability

8.1

8x8 Contact Center

81%
16 Ratings

CrazyCall

N/A
0 Ratings

Support Rating

6.4

8x8 Contact Center

64%
73 Ratings

CrazyCall

N/A
0 Ratings

Implementation Rating

9.1

8x8 Contact Center

91%
1 Rating

CrazyCall

N/A
0 Ratings

Contract Terms and Pricing Model

7.3

8x8 Contact Center

73%
1 Rating

CrazyCall

N/A
0 Ratings

Likelihood to Recommend

8x8 Contact Center

8x8 Contact Center has made my Care Center run much more efficiently. It is a move that I wish we had made many years ago. There have not been any days that we have had a disruption in service and the quality of the calls are always perfect.
Amye Roberson | TrustRadius Reviewer

CrazyCall

CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
Guzman Ruiz | TrustRadius Reviewer

Pros

8x8 Contact Center

  • Tracks all inbound and outbound calls from our organization.
  • Gives us the ability to record and review calls.
  • Gives the user the ability to receive phone call either via computer, cell phone, or polycom phone when in-house - all received from the same static number/extension.
Gary Savage | TrustRadius Reviewer

CrazyCall

  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
America Castañeda | TrustRadius Reviewer

Cons

8x8 Contact Center

  • Post-sale support through the online ticket system is painfully slow.
  • It's hard to get in contact with people for license help and understanding why phone numbers are not properly distributed in your account. i.e. Our account has 48 free local numbers and we had to purchase 120 additional numbers. But for some reason only 25 of the 48 free numbers are being utilized, and there's no good way in the Admin UI to see which numbers are which, or reallocate paid numbers into those 'free' slots.
  • The system has bugs which pop up from time to time such as when a user uses the 'Do Not Disturb' option in their app or on their phone - it does not always turn off on the back-end of the system, even though the phone or app shows the user as available. This causes inbound phone calls to be routed directly to Voicemail, and the only notice the user has is when someone reaches out by other means to say "Why is your phone going directly to voicemail?" - which initiates a service ticket for IT who cannot see this in the admin center. And unless 'flipping' DND on then off again fixes it, it requires a ticket with 8x8 which is, as mentioned before, slow.
Anonymous | TrustRadius Reviewer

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

8x8 Contact Center Editions & Modules

Additional Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per user / month

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Usability

8x8 Contact Center

8x8 Contact Center 8.1
Based on 16 answers
The system is flexible, adaptable and easy to use and research. Once again the reporting is fantastic and gives up the information we need to be successful and even make changes or tweaks. The 8x8 Contact Center team is there to assist with questions when needed or to help get through an issue. Charlie Knutson is the best!!
Kelly Disera | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Support Rating

8x8 Contact Center

8x8 Contact Center 6.4
Based on 73 answers
The initial live support person seems to be just collecting information and is outsourced. Sometimes it is difficult to communicate with them, but going through this process gets me to the right person and having my support ticket opened in order. It's usually very smooth thereafter.
Chris Nguyen | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Implementation Rating

8x8 Contact Center

8x8 Contact Center 9.1
Based on 1 answer
It was extremely easy
Amye Roberson | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

Vonage was priced right on the install but escalated as the year went on and by the end of the second year, they had lost the edge they had over many other companies and forced a change by me. We had to work with a single account manager and that was hard when things went wrong on the system. The downtime was minimal with them also.
Chris Bugg | TrustRadius Reviewer

CrazyCall

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
Guzman Ruiz | TrustRadius Reviewer

Contract Terms and Pricing Model

8x8 Contact Center

8x8 Contact Center 7.3
Based on 1 answer
It is pretty much "Par for the course" with the options out there with other vendors.
Keith Simpson | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Contact Center

  • The ROI for us is measured more within the CSAT and NPS score increase we have seen thus far, both scores have gone up significantly since we have streamlined our process with 8X8.
  • We are now focusing our attention on retention with the hopes of seeing a second wave of ROI with 8X8.
Michael Furman | TrustRadius Reviewer

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Screenshots

8x8 Contact Center

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