8x8 Contact Center vs MiContact Center

• Cleaner workspace with organization and efficiency at the forefront of our associates day.
• Better reporting, making the process of coaching and developing agents easier task for our front line leadership team members.
• Quality metrics have allowed for us to identify areas of concern when it comes to training, thus allowing us to proactively adjust our new hire training as well as our soft skill modules we use as part of our on-going training program.

Read full review

• RealTime monitors of employees and queues.
• Reporting with CCMWeb and using Auditor.
• Data mining for ACD.

Read full review

• The initial live support person can sometimes be difficult to communicate with. However, they will take down your key problems and escalate it to the right person to deal with your issues.
• Better online chat support. The online chat seems to be limited to a bot to direct to their FAQ or to assist in opening a ticket only. The ability to schedule a chat online instead of calls would help.

Read full review

• Software flaws.
• Cannot export from the YourSite Explorer,
• Softphone issues.

Read full review

• The negative impact is that when a phone or other device stops working, we are simply out a phone and have to order a new one.
• A negative impact is how short the phone warranty is.
• A positive impact is the new "rent-a-phone" feature, which allows for a monthly rental rather than the full purchase of the phones.

Read full review