8x8 Contact Center vs. MiContact Center
8x8 Contact Center vs. MiContact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
MiContact Center | N/A | Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases. | N/A |
8x8 Contact Center | MiContact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | MiContact Center | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | MiContact Center | |
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Small Businesses | CloudTalk Score 9.6 out of 10 | CloudTalk Score 9.6 out of 10 |
Medium-sized Companies | CloudTalk Score 9.6 out of 10 | CloudTalk Score 9.6 out of 10 |
Enterprises | Webex Contact Center Score 9.1 out of 10 | Webex Contact Center Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | MiContact Center | |
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Likelihood to Recommend | 7.8 (131 ratings) | 9.5 (2 ratings) |
Likelihood to Renew | 7.9 (6 ratings) | - (0 ratings) |
Usability | 8.4 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 5.7 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.7 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | MiContact Center | |
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Likelihood to Recommend | 8x8, Inc.
| ![]() Mitel Networks Corporation
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Pros | 8x8, Inc.
| ![]() Mitel Networks Corporation
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Cons | 8x8, Inc.
| ![]() Mitel Networks Corporation
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Likelihood to Renew | 8x8, Inc.
| ![]() Mitel Networks Corporation No answers on this topic |
Usability | 8x8, Inc.
| ![]() Mitel Networks Corporation No answers on this topic |
Reliability and Availability | 8x8, Inc.
| ![]() Mitel Networks Corporation No answers on this topic |
Performance | 8x8, Inc.
| ![]() Mitel Networks Corporation No answers on this topic |
Support Rating | 8x8, Inc.
| ![]() Mitel Networks Corporation No answers on this topic |
In-Person Training | 8x8, Inc.
| ![]() Mitel Networks Corporation No answers on this topic |
Online Training | 8x8, Inc.
| ![]() Mitel Networks Corporation No answers on this topic |
Implementation Rating | 8x8, Inc.
| ![]() Mitel Networks Corporation No answers on this topic |
Alternatives Considered | 8x8, Inc.
| ![]() Mitel Networks Corporation
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Contract Terms and Pricing Model | 8x8, Inc.
| ![]() Mitel Networks Corporation No answers on this topic |
Scalability | 8x8, Inc.
| ![]() Mitel Networks Corporation No answers on this topic |
Return on Investment | 8x8, Inc.
| ![]() Mitel Networks Corporation
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ScreenShots |