What users are saying about

8x8 Express vs Comcast Business VOIP (VoiceEdge)

8x8 Express
12 Ratings
Comcast Business VOIP (VoiceEdge)
9 Ratings

8x8 Express

12 Ratings
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Score 8.1 out of 100

Based on 12 reviews and ratings

Comcast Business VOIP (VoiceEdge)

9 Ratings
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Score 6.7 out of 100

Based on 9 reviews and ratings

Feature Set Ratings

    Cloud PBX

    8x8 Express

    Feature Set Not Supported
    N/A
    8.4

    Comcast Business VOIP (VoiceEdge)

    84%
    Comcast Business VOIP (VoiceEdge) ranks higher in 5/5 features
    Comcast Business VOIP (VoiceEdge) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    User templates

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call reports

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Call Management

    8x8 Express

    Feature Set Not Supported
    N/A
    8.3

    Comcast Business VOIP (VoiceEdge)

    83%
    Comcast Business VOIP (VoiceEdge) ranks higher in 5/5 features
    Comcast Business VOIP (VoiceEdge) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Call recording

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Call park

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Call screening

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Message alerts

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    VoIP system collaboration

    8x8 Express

    Feature Set Not Supported
    N/A
    8.5

    Comcast Business VOIP (VoiceEdge)

    85%
    Comcast Business VOIP (VoiceEdge) ranks higher in 2/2 features
    Comcast Business VOIP (VoiceEdge) ranks higher in 2/2 features

    Video conferencing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Audio conferencing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Mobile apps

    8x8 Express

    Feature Set Not Supported
    N/A
    8.5

    Comcast Business VOIP (VoiceEdge)

    85%
    Comcast Business VOIP (VoiceEdge) ranks higher in 2/2 features
    Comcast Business VOIP (VoiceEdge) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Mobile app for Android

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • 8x8 Express is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.1

    8x8 Express

    91%
    1 Rating
    8.5

    Comcast Business VOIP (VoiceEdge)

    85%
    2 Ratings

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating

    Comcast Business VOIP (VoiceEdge)

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8 Express

    For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.

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    Luke Sullivan | TrustRadius Reviewer
    Luke Sullivan
    View all 1 answers on this topic

    Comcast Business VOIP (VoiceEdge)

    It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.

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    Nicholas De Salvo | TrustRadius Reviewer
    Nicholas De Salvo
    View all 2 answers on this topic

    Pros

    8x8 Express

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.

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    Luke Sullivan | TrustRadius Reviewer
    Luke Sullivan
    View all 1 answers on this topic

    Comcast Business VOIP (VoiceEdge)

    • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
    • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
    • Directory listening etc, call recording is also good.

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    Jayesh Vaghasiya | TrustRadius Reviewer
    Jayesh Vaghasiya
    View all 2 answers on this topic

    Cons

    8x8 Express

    • Setup is a pain.
    • Transferring numbers take a long time.

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    Luke Sullivan | TrustRadius Reviewer
    Luke Sullivan
    View all 1 answers on this topic

    Comcast Business VOIP (VoiceEdge)

    • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.

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    Nicholas De Salvo | TrustRadius Reviewer
    Nicholas De Salvo
    View all 2 answers on this topic

    Pricing Details

    8x8 Express

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Comcast Business VOIP (VoiceEdge)

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Support Rating

    8x8 Express

    8x8 Express 5.5
    Based on 1 answer
    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

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    Luke Sullivan | TrustRadius Reviewer
    Luke Sullivan
    View all 1 answers on this topic

    Comcast Business VOIP (VoiceEdge)

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    8x8 Express

    I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.

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    Luke Sullivan | TrustRadius Reviewer
    Luke Sullivan
    View all 1 answers on this topic

    Comcast Business VOIP (VoiceEdge)

    Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.

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    Jayesh Vaghasiya | TrustRadius Reviewer
    Jayesh Vaghasiya
    View all 2 answers on this topic

    Return on Investment

    8x8 Express

    • We are still learning all the nuances but we miss much fewer calls.
    • Transitioning calls to the appropriate person is much easier.
    • Ease of use.

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    Luke Sullivan | TrustRadius Reviewer
    Luke Sullivan
    View all 1 answers on this topic

    Comcast Business VOIP (VoiceEdge)

    • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.

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    Nicholas De Salvo | TrustRadius Reviewer
    Nicholas De Salvo
    View all 2 answers on this topic

    Screenshots

    8x8 Express

    Comcast Business VOIP (VoiceEdge)

    —

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