What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 8 reviews and ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 5.9 out of 100
Based on 8 reviews and ratings
Likelihood to Recommend
8x8 Express
For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Comcast Business VOIP (VoiceEdge)
It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Founder, Creative Director
Edge One MediaDesign, 1-10 employees
Feature Rating Comparison
Cloud PBX
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
8.4
Hosted PBX
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
9.0
User templates
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
8.0
Call reports
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
8.5
Directory of employee names
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
8.5
Call Management
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
8.3
Answering rules
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
8.5
Call recording
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
8.5
Call park
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
8.5
Call screening
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
8.0
Message alerts
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
8.0
VoIP system collaboration
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
8.5
Video conferencing
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
8.0
Audio conferencing
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
9.0
Mobile apps
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
8.5
Mobile app for iOS
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
8.0
Mobile app for Android
8x8 Express
—
Comcast Business VOIP (VoiceEdge)
9.0
Pros
8x8 Express
- Being able to forward calls to my cell phone when I am out of office.
- So much functionality. So many options.
- One set price instead of a bunch of add-on fees.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Comcast Business VOIP (VoiceEdge)
- It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
- This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
- Directory listening etc, call recording is also good.
Sr. Software Developer
MusikaarInformation Technology and Services, 51-200 employees
Cons
8x8 Express
- Setup is a pain.
- Transferring numbers take a long time.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Comcast Business VOIP (VoiceEdge)
- It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Founder, Creative Director
Edge One MediaDesign, 1-10 employees
Support Rating
8x8 Express
8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Comcast Business VOIP (VoiceEdge)
No score
No answers yet
No answers on this topic
Alternatives Considered
8x8 Express
I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Comcast Business VOIP (VoiceEdge)
Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Sr. Software Developer
MusikaarInformation Technology and Services, 51-200 employees
Return on Investment
8x8 Express
- We are still learning all the nuances but we miss much fewer calls.
- Transitioning calls to the appropriate person is much easier.
- Ease of use.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Comcast Business VOIP (VoiceEdge)
- This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Founder, Creative Director
Edge One MediaDesign, 1-10 employees
Screenshots
Pricing Details
8x8 Express
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Comcast Business VOIP (VoiceEdge)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No