8x8 Express (discontinued) vs. eVoice vs. Phone.com

The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.

Incentivized

If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.

Incentivized

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.

Incentivized

• So easy to use!
• Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
• Telephone services without all the fees of a landline service
• Auto attendant, offering recordings of our messages

Incentivized

• Low Pricing.
• Ease of use.
• Professional voicemail.

Incentivized

• Customer service and live chat are amazing
• Simple, straight forward
• Easy to setup
• Affordable

Incentivized

• We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.

Incentivized

• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

Incentivized

• Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
• Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes

Incentivized

If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

Incentivized

8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.

Incentivized

I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.

Incentivized

• Being able to listen to phone calls when there is a discrepancy
• Keeping the honest honest by knowing we can listen to calls
• Easy to communicate internally, been very helpful and time saving

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• Value for money.
• Great option regarding ROI.
• It creates a better way to connect.

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• Reduced cost and improved our efficiency - all reps love it.

Incentivized