What users are saying about
11 Ratings
1 Rating
11 Ratings
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Score 7.5 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

MyPBX

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Kim Walters | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 Express
MyPBX
8.5
Hosted PBX
8x8 Express
MyPBX
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Express
MyPBX
6.0
User templates
8x8 Express
MyPBX
9.0
Call reports
8x8 Express
MyPBX
9.0

Call Management

8x8 Express
MyPBX
8.8
Answering rules
8x8 Express
MyPBX
7.0
Call recording
8x8 Express
MyPBX
9.0
Call park
8x8 Express
MyPBX
9.0
Call screening
8x8 Express
MyPBX
9.0
Message alerts
8x8 Express
MyPBX
10.0

VoIP system collaboration

8x8 Express
MyPBX
7.0
Audio conferencing
8x8 Express
MyPBX
7.0

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

MyPBX

  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
Kim Walters | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

MyPBX

  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
Kim Walters | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

MyPBX

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

MyPBX

No answers on this topic

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

MyPBX

  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
Kim Walters | TrustRadius Reviewer

Screenshots

8x8 Express

MyPBX

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MyPBX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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