What users are saying about
13 Ratings
1 Rating
13 Ratings
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Score 6.4 out of 100
1 Rating
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Score 10 out of 100

Feature Set Ratings

    Cloud PBX

    8x8 Express

    Feature Set Not Supported
    N/A
    8.5

    MyPBX

    85%
    MyPBX ranks higher in 4/4 features

    Hosted PBX

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    User templates

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call reports

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call Management

    8x8 Express

    Feature Set Not Supported
    N/A
    8.8

    MyPBX

    88%
    MyPBX ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Call recording

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call park

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call screening

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Message alerts

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    VoIP system collaboration

    8x8 Express

    Feature Set Not Supported
    N/A
    7.0

    MyPBX

    70%
    MyPBX ranks higher in 1/1 features

    Audio conferencing

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Attribute Ratings

    • MyPBX is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.1

    8x8 Express

    91%
    1 Rating
    10.0

    MyPBX

    100%
    1 Rating

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating

    MyPBX

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8, Inc.

    For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
    Read full review

    VOIPITS INC.

    MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
    Read full review

    Pros

    8x8, Inc.

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Read full review

    VOIPITS INC.

    • Recording and delivering voice messages for immediate retrieval from your email client.
    • Simultaneous phone calls to any lines you direct.
    • Intuitive and simple to use launch panel.
    Read full review

    Cons

    8x8, Inc.

    • Setup is a pain.
    • Transferring numbers take a long time.
    Read full review

    VOIPITS INC.

    • Would like to see avatars on the launch pad to easily identify users and message types.
    • Pre-recorded professional voice messages for purchase and customization would be nice.
    • It would be helpful to have a selection of short background music loops.
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      MyPBX

      Starting Price

      $0

      Editions & Modules

      MyPBX editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        8x8, Inc.

        If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
        Read full review

        VOIPITS INC.

        No answers on this topic

        Alternatives Considered

        8x8, Inc.

        I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
        Read full review

        VOIPITS INC.

        No answers on this topic

        Return on Investment

        8x8, Inc.

        • We are still learning all the nuances but we miss much fewer calls.
        • Transitioning calls to the appropriate person is much easier.
        • Ease of use.
        Read full review

        VOIPITS INC.

        • Serves as a virtual receptionist, therefore, saves on outlays.
        • Extremely cost effective overseas calls.
        • Never missing a business opportunity because I'm connected 24/7.
        Read full review

        Screenshots

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