Likelihood to Recommend Never would I recommend this company to anyone. [In my experience] they are total nightmares to deal with and depend on. You can't depend on them at all. Plus, [I feel that] they lie and manipulate the search queries based on lies (they do NOT have radio hosting yet they have ads saying that they do).
Read full review Newfold Digital (Endurance + Web.com)
HostGator for email, domain and website hosting--delightful, 100% satisfied! Have always had ample capacity for company email needs, features work well. I have used it off and on for several organizations since 2011. HostGator website building is fairly straightforward, although I wouldn't recommend it for first-time web designing. The pluses on the HostGator website builder: great-looking themes, adequate webpage capacity, really cool scrolling capabilities, which trends well now. Easier than building a
WordPress website from scratch, which can also be done for free in HostGator. I'd say it's limited compared to feature-rich WP, but it designs as nicely as
Wix .
Read full review Pros the hosting hardware they provide is decent when you consider the price Read full review Newfold Digital (Endurance + Web.com)
The pricing is a big feature for this hosting company Every three years when the hosting contract is coming to an end, they offer a reduced fee to upgrade your server plan, which is more cost effective than renewing at the regular rate for whatever plan you're currently using. The customer service workers are professional and friendly. Read full review Cons [In my experience] customer service is awful. [From what I've seen] they don't care about clients. [In my situation their] first reaction is always to blame it on the unmanaged factor. Read full review Newfold Digital (Endurance + Web.com)
Support could be better, it takes a long time to connect with somebody You need to pay extra for a backup you can rely on SiteLock is sold separately, but did not help when we were hacked Site seems to slow down from time to time Dan Gospe Chief Operating Officer, and HIPAA Privacy Officer
Read full review Likelihood to Renew Never would I use this service. I canceled 7 accounts I believe so far. [In my opinion] it's a waste.
Read full review Newfold Digital (Endurance + Web.com)
Because we have in house technical support to compensate the lack of quality HostGator tech support, and because the price continues to be affordable the business is likely to continue using HostGator. They provide what the business needs and we have in house support to maintain it.
Read full review Usability [In my opinion] it barely works.
Read full review Newfold Digital (Endurance + Web.com)
Reliability and Availability they are only technically available but having someone say hello, i'm here to help, immediately is not real responsive if they actually never address the issue being reported. we don't contact support for the bland greeting, we are actually trying to solve a business process interruption
Read full review Newfold Digital (Endurance + Web.com)
Performance They are only good if you never update your website and i mean never. Otherwise their main performance diffrentiator is turbo web hosting, their highest shared hosting plan. When caching is working it performs well reducing load times by half, but as soon as you add a new page to the site, the updates don't show up until you clear the cache manually from multiple locations (wordpress a2optimized plugin, cpanel etc..). As they make updates to the turbo hosting A2optimized plugin, they do not test them properly and do not handle customer feedback about them, instead they are in denial and try to immediately convince the customer there is no issue at all! the old developer joke when they don't want to fix feedback: it works on my machine!
Read full review Newfold Digital (Endurance + Web.com)
Support Rating In my opinion they are unresponsive, rude, incompetent, and untrustworthy to boot.
Read full review Newfold Digital (Endurance + Web.com)
While you will get support from HostGator, it seems to be a different level from 8-10 years ago. It may take 15-20 minutes to get someone on chat, and unless you follow up, I've found followup email support to take a couple of days. If you stick with it, though, you will get support, and I've never had a problem they couldn't help with.
Read full review Implementation Rating [In my experience] it was a mess from the start and created problems ever since day one.
Read full review Newfold Digital (Endurance + Web.com)
Alternatives Considered Newfold Digital (Endurance + Web.com)
I prefer HostGator over
GoDaddy . HostGator does have better and more reliable customer support, and the user interface and user experience are overall much more friendly and easier to use.
GoDaddy does have downtime associated with their hosting in my experience, but I have not experienced that with HostGator.
Read full review Scalability I believe they do not care about addressing failures when they occur. Starting out with a working service counts for nothing if you can't maintain it, fix issues when reported, and actually take the extra step to prevent them from happening again. You have to care about quality and customer service, and A2 couldn't care less
Read full review Newfold Digital (Endurance + Web.com)
Return on Investment [In my experience] they have upheaved my entire business many times by not having working servers. [I feel like] they have inconvenienced us many hours with tech calls over stupid things. [In my opinion] they have wasted so much time and man hours. Read full review Newfold Digital (Endurance + Web.com)
Usage of resale options easily quadrupled the money I was spending on HostGator Trust in the host has to be earned, and HostGator has not retained that for me -- it will be a while before I feel confident in their uptime again Overall, HG has been a positive impact on my business as a web developer Read full review ScreenShots