AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.
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MyCase
Score 8.6 out of 10
N/A
MyCase provides web-based practice management software designed for solo and small firm legal professionals. MyCase aims to offer a secure, all-in-one legal practice management solution to alleviate the burden of high caseloads, poor client communication, and practice management operations. The product aims to help users spend less time managing their firm and more time practicing law. MyCase can be accessed from any device or computer so users can manage documents and…
$39
per month per user
Pricing
AbacusLaw by CARET
MyCase
Editions & Modules
No answers on this topic
Basic
$39
per month per user
Pro
$69
per month per user
Advanced
$89
per month per user
Offerings
Pricing Offerings
AbacusLaw by CARET
MyCase
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
Basic: $39 per user/month(billed annually) or $49 per user/month(billed monthly)
Pro: $69 per user/month(billed annually) or $79 Per user/month(billed monthly)
Advanced: $89 per user/month(billed annually) or $99 Per user/month(billed monthly)
More Pricing Information
Community Pulse
AbacusLaw by CARET
MyCase
Considered Both Products
AbacusLaw by CARET
Verified User
Manager
Chose AbacusLaw by CARET
I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.
Prior to using MyCase, my firm relied on AbacusLaw for its CRM program. I have also used Amicus Attorney prior to that. AbacusLaw and Amicus Attorney were local area network programs using an onsite computer server. I started using MyCase so that I would have an entire …
I prefer MyCase over the alternative practice management services out there simply because it's easy to use and straightforward. The user interface is clean and intuitive. Practice Panther comes close in that regard but still feels clunky and out dated. It makes me feel like …
My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.
MyCase helps us track tasks across team members. For example, if one person needs to translate a document while another needs to schedule a meeting to complete a form with a client, both of those tasks can be entered and assigned to the correct person with separate due dates. However, we don't utilize the Billing integrations as much as we probably could, mostly because our clients often have more than one person paying on their case and it makes it difficult/complicated to reconcile in MyCase's built-in system.
Trust accounting. This is an area of great concern as little mistakes can lead to serious consequences.
Client management. By posting all client documents we have significantly reduced postage and rather than getting a phone call, the clients can see what is happening in their case.
Scheduling. This is a great way to keep on top of calendars and a better way to avoid missing deadlines.
SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
Having a lot of issues since day one
We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."
Use of AI (should not be integrated into MyCase, especially with legal services that require a high-level of confidentiality which AI cannot guarantee)
Payment Reconciliation (sometimes invoices don't show up, nothing in Help Center about how to remedy)
Billing (doesn't consider that billing contacts for a case may change based on who can pay)
It is so easy to use. We've had multiple people join our team and they don't have any issues using it right away. It's also easy to use new features as they're developed. I think everyone should have and use a simple case management platform, and MyCase is my usual recommendation.
The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.
Years ago, they were very supportive. They tend to address issues, but they aren't very communicative when dealing with feedback. They just add new features suddenly. There aren't many issues with our platform, so we don't have many questions now, but years ago, we did have some issues that needed to be addressed and then they were much more responsive.
I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.
Prior to using MyCase, my firm relied on AbacusLaw for its CRM program. I have also used Amicus Attorney prior to that. AbacusLaw and Amicus Attorney were local area network programs using an onsite computer server. I started using MyCase so that I would have an entire cloud-based legal CRM program. At the time its best competitive feature was that the program was entirely cloud-based and that online retrieval of documents and client contact information was easily retrievable. The best contribution of these features is not just improving team collaboration, but improving efficient communication with clients by allowing them online access to their case file and secure communication with the client portal. Our Intake staff uses Clio Grow as a CMS (Contact Management System) despite some intake features being added my MyCase in the past year. Clio Grow has a Kanban board interface to manage incoming leads and improve intake team collaboration. MyCase's intake feature is new and less robust and intuitive to use compared to Clio Grow (formerly Lexicata). From the beginning, G Suite has always been an integral tool for email and calendar management. MyCase offers email and calendar support but G Suite is easiest to use on multiple platforms and hardware devices compared to MyCase.