What users are saying about
5 Ratings
21 Ratings
5 Ratings
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Score 8.6 out of 100
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Attribute Ratings

  • AbacusLaw is rated higher in 1 area: Likelihood to Recommend
  • MyCase is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.0

AbacusLaw

80%
1 Rating
7.5

MyCase

75%
6 Ratings

Likelihood to Renew

AbacusLaw

N/A
0 Ratings
10.0

MyCase

100%
2 Ratings

Usability

AbacusLaw

N/A
0 Ratings
10.0

MyCase

100%
3 Ratings

Support Rating

7.0

AbacusLaw

70%
1 Rating
9.4

MyCase

94%
4 Ratings

Implementation Rating

AbacusLaw

N/A
0 Ratings
10.0

MyCase

100%
1 Rating

Configurability

AbacusLaw

N/A
0 Ratings
1.0

MyCase

10%
2 Ratings

Vendor post-sale

AbacusLaw

N/A
0 Ratings
10.0

MyCase

100%
2 Ratings

Vendor pre-sale

AbacusLaw

N/A
0 Ratings
10.0

MyCase

100%
2 Ratings

Likelihood to Recommend

AbacusNext

AbacusLaw allows the whole law firm to be on the same page with access to a community calendar, billing, etc. It is a bit of a bummer that you need to put significant time into training to understand how to use AbacusLaw fully and get the most out of it. I wish there were quicker and easier ways to train and let people know about new additions
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AffiniPay

My case is well suited for collaboration with clients and remote access to online documents. It allows for secure online communication with clients in a secure online portal. These features allow for increased and efficient communication with clients about the status of their case. It saves time by avoiding unnecessary client phone calls and meetings. It allows attorneys and staff to remotely access documents without being tied down by a local server at an office using this cloud SAS program. Its automatic document preparation program lacks some features and has limited support for Apple software. The API for MyCase is limited to a few software integrations. Importing contact information from other programs is limited, and backing up online documents is currently restricted to a new Dropbox integration. MyCase has good timekeeping, billing, invoice, and credit card processing features that improve collecting account receivables. These features in and of themselves can justify the cost of the program.
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Pros

AbacusNext

  • Security
  • Organization
  • Easy to use
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AffiniPay

  • Trust accounting. This is an area of great concern as little mistakes can lead to serious consequences.
  • Client management. By posting all client documents we have significantly reduced postage and rather than getting a phone call, the clients can see what is happening in their case.
  • Scheduling. This is a great way to keep on top of calendars and a better way to avoid missing deadlines.
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Cons

AbacusNext

  • Explaining new products or services in a way that is quick and easy to understand
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AffiniPay

  • Integrations
  • Signatures
  • Workflows
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Pricing Details

AbacusLaw

Starting Price

Editions & Modules

AbacusLaw editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    MyCase

    Starting Price

    $39 per month per user

    Editions & Modules

    MyCase editions and modules pricing
    EditionModules
    Basic$391
    Pro$592
    Advanced$793

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Basic: $39 per user/month(billed annually) or $49 per user/month(billed monthly) Pro: $59 per user/month(billed annually) or $69 Per user/month(billed monthly) Advanced: $79 per user/month(billed annually) or $89 Per user/month(billed monthly)

    Likelihood to Renew

    AbacusNext

    No answers on this topic

    AffiniPay

    It does the job and the dev team keeps adding new useful features.
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    Usability

    AbacusNext

    No answers on this topic

    AffiniPay

    It is so easy to use. We've had multiple people join our team and they don't have any issues using it right away. It's also easy to use new features as they're developed. I think everyone should have and use a simple case management platform, and MyCase is my usual recommendation.
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    Support Rating

    AbacusNext

    The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.
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    AffiniPay

    I call. They answer. They speak English and they know exactly what I need to know to answer the questions when I call them. Probably the best customer support I have experienced. Personable and friendly staff
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    Online Training

    AbacusNext

    No answers on this topic

    AffiniPay

    We love the program.
    Read full review

    Implementation Rating

    AbacusNext

    No answers on this topic

    AffiniPay

    None. This thing is a no brainer for a small law firm.
    Read full review

    Alternatives Considered

    AbacusNext

    We have just used AbacusLaw but have looked into other similar products such as Clio and have been disappointed in what they offer compared to AbacusLaw.
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    AffiniPay

    Prior to using MyCase, my firm relied on AbacusLaw for its CRM program. I have also used Amicus Attorney prior to that. AbacusLaw and Amicus Attorney were local area network programs using an onsite computer server. I started using MyCase so that I would have an entire cloud-based legal CRM program. At the time its best competitive feature was that the program was entirely cloud-based and that online retrieval of documents and client contact information was easily retrievable. The best contribution of these features is not just improving team collaboration, but improving efficient communication with clients by allowing them online access to their case file and secure communication with the client portal. Our Intake staff uses Clio Grow as a CMS (Contact Management System) despite some intake features being added my MyCase in the past year. Clio Grow has a Kanban board interface to manage incoming leads and improve intake team collaboration. MyCase's intake feature is new and less robust and intuitive to use compared to Clio Grow (formerly Lexicata). From the beginning, G Suite has always been an integral tool for email and calendar management. MyCase offers email and calendar support but G Suite is easiest to use on multiple platforms and hardware devices compared to MyCase.
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    Return on Investment

    AbacusNext

    • We have been using Abacus (and previously Amicus) for so long it is hard to tell.
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    AffiniPay

    • Reduction trust accounting errors.
    • Reduction in cost of invoicing.
    • Increased client satisfaction by allowing the client 24-7 access to their case files.
    • Credit card processing fees are much lower than previously experienced.
    Read full review

    Screenshots

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