Absolute Resilience vs. Splashtop

The is no comparison to Absolute Resilience as no other company has integration with the bios of the computers. If you are concerned with computers leaving a specific area geofencing along with notifications will keep you informed. If you have a program you need to be installed on your computers application persistence will allow you be sure that the application will be there.

Incentivized

Well suited: - Solo IT consultants (like me) who need to provide support to a variety of clients - Businesses/businesspeople that need secure remote access to one or more computers in the home or home office, from anywhere in the world Less appropriate: - There are free alternatives available for non-business/non-critical applications.

Incentivized

• Keeps track of assets
• reinstalls software
• reinstalls itself through the computer's bios

Incentivized

• Quick access to remote users who have the streamer installed.
• Ad-hoc access, so a license is not needed for every potential client, since we can provide support using the SOS support module.
• Multiple security options, so users can provide their support provider with access, but with the knowledge that they can control what is being shared.
• The ability to request 2FA and other credentials to allow access.
• Online access, so it can be run diretly from a web browser.

Incentivized

• It is difficult to remove the software from computers on some occasions
• The computer wipe action does not do a great job of keeping track of the certificate of destruction
• We have had computers stop reporting to Absolute Resilience

Incentivized

• More Web browser features for a computer not able to download the programs for remote management. Like more file transfer options from a web browser.
• More functionality on where to save the file transfers and pull from the remote computer.
• Making it possible to be able to support more computers than the standard 340. Bigger batches to upgrade to.

Incentivized

I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts

Incentivized

It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way

Incentivized

I recall one outage, and it wasn't very long. We use QuickAssist when someone's having a problem connecting with Splashtop on a Windows machine. Fortunately, that doesn't happen very often. QuickAssist is for the QUICK Assist. Splashtop is far better for addressing more complex support needs.

Incentivized

I've found occasional speed bumps and disconnects that are annoying. I don't know who or what to blame. If there was a way for Splashtop to survive through dropped packets, that might help. A tool like Microsoft Remote Desktop disconnects far more easily than Splashtop does, but Splashtop sometimes requires three to four sessions, or at least shows 3-4 sessions in the logs/reports for a given support call.

Incentivized

I haven't had a problem connecting with Splashtop support, but even though I've contacted them several times about the locked Ctrl key issue they have been unable to resolve it. I haven't found anybody who will take ownership of my issue, and I just gave up on trying to resolve it and live with the nuisance.

Incentivized

It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough

Incentivized

We have been using this for so long....that should speak volumes

Incentivized

I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. TeamViewer is just too expensive in comparison.

A colleague got a significantly better deal that did not allow him to use Groups. His savings/pricing was far more attractive than mine was. I tried to get that from sales, and they told me it was not an option. That was disappointing.

Incentivized

I bought service for 250 unattended machines. I anticipate the next level will be very expensive, so I may stop at 250. It works very well for our needs. Only recently have I needed to add a second team to add a group of computers, but it's all been great.

Incentivized

Do not use.

Incentivized

• ability to recover lost and stolen laptops
• better management of asset life cycle
• Ease of asset data destruction

Incentivized

• Splashtop helps us complete 3% more tickets in situations where the normal agent has failed.
• We have gained two additional clients for the MSP this year since we were already familiar with the setup the client was using.
• Splashtop is good for us to have in the arsenal when every other method to remote in has failed.

Incentivized