Splashtop allows our business to be highly efficient and affords all employees flexibility
Overall Satisfaction with Splashtop
It was first procured during COVID to allow remote work for the entire office, but since has been used by each employee for different levels of remote work. It enables me and my boss to be on the same computer at the same time and to go back and forth between our computers. Splashtop is the absolute best platform that I have heard of or been exposed to, due to its versatility, reliability and immediate access to knowledgeable customer service.
Pros
- Allows multiple computers and users access simultaneously.
- Makes 'jumping' from one computer to another quick and simple.
- Every customer service call that I've personally made has been answered and resolved surprisingly quickly with no communication strain whatsoever.
- All of the Tech support team seem to be on par with a higher standard of professionalism, communication ability and knowledge than any other platform that I have worked with.
Cons
- Every so often one of our connections needs to be "woken" and that requires calling the support team as opposed to having a simple solution that can be done on our own. It is a rare event, but has happened more than once.
- Splashtop enabled our humble office of 3 to grow to a much higher and more efficient 5+ during a time when most businesses were on hold due to COVID and has supported, strongly, the ability for our business to continue that trend.
I believe any more would be a nuisance, but the encryption standards and device verification and two factor authentication is at an industry standard level of expectation that is met to my liking.
I was not employed here during the onboarding process, but I know the coworkers that were, and they had everybody's machines connected and accessible within one afternoon of recognizing a need for such a service. The transition was smooth and to the liking and approval of upper management. I have since taken over the role of managing the office's Splashtop accounts and have had only positive experiences.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes


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