Splashtop allows our business to be highly efficient and affords all employees flexibility
December 15, 2025

Splashtop allows our business to be highly efficient and affords all employees flexibility

Nicole Steele | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop

It was first procured during COVID to allow remote work for the entire office, but since has been used by each employee for different levels of remote work. It enables me and my boss to be on the same computer at the same time and to go back and forth between our computers. Splashtop is the absolute best platform that I have heard of or been exposed to, due to its versatility, reliability and immediate access to knowledgeable customer service.

Pros

  • Allows multiple computers and users access simultaneously.
  • Makes 'jumping' from one computer to another quick and simple.
  • Every customer service call that I've personally made has been answered and resolved surprisingly quickly with no communication strain whatsoever.
  • All of the Tech support team seem to be on par with a higher standard of professionalism, communication ability and knowledge than any other platform that I have worked with.

Cons

  • Every so often one of our connections needs to be "woken" and that requires calling the support team as opposed to having a simple solution that can be done on our own. It is a rare event, but has happened more than once.
  • Splashtop enabled our humble office of 3 to grow to a much higher and more efficient 5+ during a time when most businesses were on hold due to COVID and has supported, strongly, the ability for our business to continue that trend.
The phone number is in the top right of each page of the website and app and when called, the person who picks up (before any automation delays the call) is ready to assist or immediately recognize the appropriate place for a transfer. If transferred to a different department, that department picks up immediately and each person is fully trained to help resolve a (typically user error) call.
I believe any more would be a nuisance, but the encryption standards and device verification and two factor authentication is at an industry standard level of expectation that is met to my liking.
I was not employed here during the onboarding process, but I know the coworkers that were, and they had everybody's machines connected and accessible within one afternoon of recognizing a need for such a service. The transition was smooth and to the liking and approval of upper management. I have since taken over the role of managing the office's Splashtop accounts and have had only positive experiences.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Splashtop is super duper for remote employees and offices where collaboration is key.

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