Splashtop

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Splashtop	Score 8.9 out of 10	N/A	Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device.…	$99 per year per user

Pricing

Splashtop

Editions & Modules

Splashtop Remote Access Pro: $8.25
per month per user, billed annually
Splashtop Remote Access Performance: $13.00
per month per user, billed annually
Splashtop Remote Support Enterprise: Contact Sales
per month per concurrent technician, billed annually
Splashtop Remote Access Enterprise: Contact Sales
per month per user, billed annually
Splashtop On-Prem: Contact Sales
Splashtop Autonomous Endpoint Management (AEM): Contact Sales
per month per endpoint, billed annually
Splashtop Remote Support SOS: Starting at $22.00
per month per concurrent technician, billed annually

Offerings

Pricing Offerings
Splashtop
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Pricing Info

Community Pulse
	Splashtop
Considered Both Products	Splashtop Verified User Administrator Chose Splashtop Splashtop ease of use is the best that I have experienced. It works for the needs of our organization. The implementation compared to other products I have tried is better. The added mobile device app is a plus. The ability to SOS into a machine that doesn't have the client … Incentivized Helpful? Verified User Director Chose Splashtop Price and easy of setup plus connection setup is better with Splashtop [SOS] Helpful? Verified User Manager Chose Splashtop Prior to Splashtop, I was a big advocate of using LogMeIn's product. However, LogMeIn's products have been unaffordable since the merger with Citrix. In my experience and evaluation, TeamViewer's line of products has been difficult to use even on a good day. My evaluations … Incentivized Helpful? Verified User Professional Chose Splashtop Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if … Incentivized Helpful? Verified User Executive Chose Splashtop Simply put, Splashtop SOS works. The remote control feature of SOTI's MobiControl just didn't work for us. We spent countless hours working with SOTI to get additional apps to support remote control for various Lenovo tablets. It was a huge burden and it just didn't work. TeamV… Incentivized Helpful? MS Matthew Strickland Level 3 onsite technician Chose Splashtop Splashtop Enterprise was easier for our clients to use than LogMeIn Rescue that we used to use. It is a more lightweight and robust feeling software. The biggest benefit for us was the cost of Splashtop vs LogMeIn. Incentivized Helpful? PW Philip Wang IT Manager Chose Splashtop TeamViewer is good for IT support individual remote computers, when doing connection, what we need is only remote party's ID and password, no other authentication is needed. The authentication is verbally over the phone when IT talks to the supported customers. However, this is … Incentivized Helpful? BL Brian Levingston IT Technician Chose Splashtop I prefer TeamViewer but it costs a lot more. We do also use TeamViewer for unattended access but the cost is so great that we might look at alternatives when our license expires. If the price was not an issue I would pick TeamViewer Quick Support over Splashtop SOS but for … Incentivized Helpful? LC Luis Cabrera Principal Chose Splashtop cost, it is only a fraction of the cost of TeamViewer, also, same number of features for remote desktop but more new features for remote IT management of the computers with the client installed. No brainer. Incentivized Helpful? JR Jeremy Robinett President Chose Splashtop Both are very good but Splashtop SOS has LogMeIn Rescue beat "hands down" on price. Incentivized Helpful? MG Michael Gabona Network System Administrator Chose Splashtop TeamViewer and Logmein were just to expensive, VNC has issues with windows 10 and RDP requires port forwarding in the router, so its fine for servers, but not ideal as a remote support system. Splashtop was easier or cheaper than anything else we tried. Incentivized Helpful? Verified User Director Chose Splashtop Team viewer is expensive Chrome Remote Desktop is hard to use at times, makes the screen smaller, and is hard to use on multi-user screens Windows Remote Desktop does not let you sign in as the local user Helpful? GM Grant Milner Owner Chose Splashtop Price comparison to TeamViewer is exceptional Incentivized Helpful? Trent Weber Managing Director Chose Splashtop After evaluating several possible remote support products, Splashtop SOS represented the best value for money to a small business owner. This was largely due to its tiered licensing structure, with the base Splashtop SOS solution providing all the features I needed. This … Incentivized Helpful? Matthew Putnam Owner Chose Splashtop [In my experience] TeamViewer is just too expensive for what I consider marginal benefit. Splashtop SOS works incredibly well, and while [I feel] TeamViewer does have a performance edge, I just can't justify the massive increase in cost. Plus, to my knowledge, TeamViewer's … Incentivized Helpful? Verified User C-Level Executive Chose Splashtop Competitors did not have the same great level of performance. Had more disconnects with those as well. Incentivized Helpful? MV Mike Votaw Administrator Chose Splashtop It's certainly not as feature rich or the same level of remote management system, but Splashtop SOS is a fraction of the cost and does exactly what I need it to do. Incentivized Helpful? Verified User Consultant Chose Splashtop Cost is the best competing factor. Incentivized Helpful? TL Todd Lincoln Principal Chose Splashtop I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. … Helpful? FW Frank Warman Consultant Chose Splashtop Splashtop SOS is similar [for remote control and support] to N-able RMM, and TeamViewer. The selection of Splashtop SOS is primarily for cost control. Incentivized Helpful? Nick Simpson IT Manager Chose Splashtop AnyDesk, VNC, Webex, Team Viewer, LogMeIn as well as others I can't recall at the moment. Incentivized Helpful? Dan Henry Owner Chose Splashtop I find that Splashtop SOS is as easy or easier to use. LogMeIn was a very great deal more expensive and I would not be able to regain much return on that investment. Incentivized Helpful? CF Christopher Filippi President Chose Splashtop Splashtop SOS is significantly more affordable than its competitors for smaller operations like ours. The base subscription is more than adequate for our use, whereas most competitors overkill single-user capacity. Additionally, competitive products frequently restrict the … Incentivized Helpful? DV David Vigeant Technical service director Chose Splashtop Cheaper. Easier to install. better image quality. Incentivized Helpful?

Features

Splashtop

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	Splashtop 7.8 43 Ratings 2% below category average
Screen sharing	9.337 Ratings
File transfer	9.039 Ratings
Instant message	7.930 Ratings
Access to sleeping/powered-off computers	3.013 Ratings
Over-the-Internet remote session	9.342 Ratings
Initiate remote control from mobile	7.626 Ratings
Remote management of servers & workstations	9.07 Ratings
Centralized management dashboard	7.132 Ratings
Session record	7.219 Ratings
Annotations	9.02 Ratings
Monitoring and Alerts	6.05 Ratings
Multi-platform remote control	8.733 Ratings

Best Alternatives
	Splashtop
Small Businesses	Getscreen.me Score 9.6 out of 10
Medium-sized Companies	Remote Desktop Manager Score 9.5 out of 10
Enterprises	Remote Desktop Manager Score 9.5 out of 10
All Alternatives	View all alternatives

User Ratings
	Splashtop
Likelihood to Recommend	8.8 (564 ratings)
Likelihood to Renew	9.5 (40 ratings)
Usability	9.1 (28 ratings)
Availability	9.1 (6 ratings)
Performance	9.1 (6 ratings)
Support Rating	8.9 (522 ratings)
Implementation Rating	8.9 (18 ratings)
Configurability	8.9 (3 ratings)
Contract Terms and Pricing Model	9.1 (2 ratings)
Ease of integration	10.0 (2 ratings)
Product Scalability	9.8 (5 ratings)
Professional Services	9.1 (1 ratings)
Vendor post-sale	9.1 (4 ratings)
Vendor pre-sale	9.0 (4 ratings)

User Testimonials
	Splashtop
Likelihood to Recommend	Splashtop Well suited: - Solo IT consultants (like me) who need to provide support to a variety of clients - Businesses/businesspeople that need secure remote access to one or more computers in the home or home office, from anywhere in the world Less appropriate: - There are free alternatives available for non-business/non-critical applications. Incentivized Marc Tompkins IT consultant Read full review
Pros	Splashtop Quick access to remote users who have the streamer installed. Ad-hoc access, so a license is not needed for every potential client, since we can provide support using the SOS support module. Multiple security options, so users can provide their support provider with access, but with the knowledge that they can control what is being shared. The ability to request 2FA and other credentials to allow access. Online access, so it can be run diretly from a web browser. Incentivized Andrew Ussher Business Owner Read full review
Cons	Splashtop More Web browser features for a computer not able to download the programs for remote management. Like more file transfer options from a web browser. More functionality on where to save the file transfers and pull from the remote computer. Making it possible to be able to support more computers than the standard 340. Bigger batches to upgrade to. Incentivized Alexander Seitz Owner Read full review
Likelihood to Renew	Splashtop I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts Incentivized Alex Gorga Consulente informatico Read full review
Usability	Splashtop It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way Incentivized PC Paul Cheng IT Manager Read full review
Reliability and Availability	Splashtop I recall one outage, and it wasn't very long. We use QuickAssist when someone's having a problem connecting with Splashtop on a Windows machine. Fortunately, that doesn't happen very often. QuickAssist is for the QUICK Assist. Splashtop is far better for addressing more complex support needs. Incentivized Dana Friedman CEO, Chief cook and bottle washer, madam. Read full review
Performance	Splashtop I've found occasional speed bumps and disconnects that are annoying. I don't know who or what to blame. If there was a way for Splashtop to survive through dropped packets, that might help. A tool like Microsoft Remote Desktop disconnects far more easily than Splashtop does, but Splashtop sometimes requires three to four sessions, or at least shows 3-4 sessions in the logs/reports for a given support call. Incentivized Dana Friedman CEO, Chief cook and bottle washer, madam. Read full review
Support Rating	Splashtop I haven't had a problem connecting with Splashtop support, but even though I've contacted them several times about the locked Ctrl key issue they have been unable to resolve it. I haven't found anybody who will take ownership of my issue, and I just gave up on trying to resolve it and live with the nuisance. Incentivized Ed Barnes Owner / IT Consultant Read full review
Implementation Rating	Splashtop It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough Incentivized DJ David Judice IT Director Read full review
Alternatives Considered	Splashtop I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. TeamViewer is just too expensive in comparison. TL Todd Lincoln Principal Read full review
Contract Terms and Pricing Model	Splashtop A colleague got a significantly better deal that did not allow him to use Groups. His savings/pricing was far more attractive than mine was. I tried to get that from sales, and they told me it was not an option. That was disappointing. Incentivized Dana Friedman CEO, Chief cook and bottle washer, madam. Read full review
Scalability	Splashtop I bought service for 250 unattended machines. I anticipate the next level will be very expensive, so I may stop at 250. It works very well for our needs. Only recently have I needed to add a second team to add a group of computers, but it's all been great. Incentivized Dana Friedman CEO, Chief cook and bottle washer, madam. Read full review
Professional Services	Splashtop Do not use. Incentivized Tim Hern CEO and President- Muskoka Information Radio Inc. Read full review
Return on Investment	Splashtop Splashtop helps us complete 3% more tickets in situations where the normal agent has failed. We have gained two additional clients for the MSP this year since we were already familiar with the setup the client was using. Splashtop is good for us to have in the arsenal when every other method to remote in has failed. Incentivized Jeremy Herman Security Engineer Read full review
ScreenShots	Splashtop Screenshots