Move Over LogMeIn; There's something Meatier!
August 23, 2019

Move Over LogMeIn; There's something Meatier!

Paul Cheng | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Remote Access

Overall Satisfaction with Splashtop Enterprise

We use Splashtop for remote access for users. It's an easy, secure and inexpensive way to give employees access from outside the office. We currently use it in our headquarters, but are planning to deploy it company-wide because it has been working so well for us. Our users have noted the dramatic improvement from our prior remote access solution.
  • Fast remote access experience
  • Support for features such as dual monitors and file copy
  • Business Access comes with a license for their On-Demand remote support solution
  • Inexpensive compared similar solutions
  • You must download the application in order to use remote access. No browser remote access interface support.
  • There were issues with screen blanking on remote computers while a session was active, but that has been resolved.
  • There isn't a remote "wake-on-LAN' feature
  • We've been able to provide our users with remote access without having a huge CapEx investment to create a structure for them to do that.
  • We were able to save money against a competitive solution while improving our remote access experience and adding additional features.
  • Familiar and simple interface made it easy for users to transition to Splashtop
We were using LogMeIn prior to Splashtop. We found that Splashtop offered a faster remote experience, cost less and had more robust features than LogMeIn. We also found GoToMyPC expensive in comparison. We tested TeamViewer and liked it quite a bit, however TeamViewer's licensing model is geared more towards remote support than medium to large size company's that want remote access. It's cost prohibitive in that regard.
Splashtop is great for users that want remote access, but the company doesn't necessarily have the infrastructure in place for virtual remote environments. It's more secure then using VPN and allows employees to leverage their own devices to access the network. We found the experience to be very fast while working remotely. Splashtop must be installed on the device you wish to use to access the remote computer, so an impromptu session via a web interface isn't an option. This is a bigger issue if you are away at a hotel business center and can't install the software because you do not have administrator rights and the hotel doesn't allow you to install software.

Splashtop Feature Ratings

Screen sharing
10
File transfer
9
Instant message
9
Over-the-Internet remote session
9
Initiate remote control from mobile
10
Centralized management dashboard
9
Session record
10
Annotations
9
Multi-platform remote control
10

Splashtop Enterprise Support

Fortunately, I haven't had the need to use Splashtop support very often, but when I have, they have been responsive. The only time I contacted them was in regards to the screen-blanking issue. They responded quickly to my email and offered a workaround until they were able to resolved the issue.

Using Splashtop Enterprise

It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way.