Muskoka Information Radio.
Updated April 17, 2025

Muskoka Information Radio.

Tim Hern | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business Access (Solo, Pro or Premium)

Modules Used

  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop

I am an owner-operator of a small radio station in Bracebridge, Ontario. I live 4 hours away from the station and work remotely on a daily basis. Splashtop is essential to the success of the station and allows me to fix any issues immediately. There is no latency, and working with it is easy. It allows file transfers and downloads easily. Great product and highly recommended.

Pros

  • Ease of use for even those with a non tech background.
  • Takes up little space, and most of all very little memory.
  • Quick response on resolving any issues (we can't be down).

Cons

  • Ease of file transfers. It sometimes does not work for me.
  • Ability to customise features.
  • I can remotely place and run ads for the station, which is our bread and butter. I could not run the business without a reliable service.
They are quick to answer by email. I was surprised at the quick response. I have only had to reach out to the team from Splashtop once or twice for support, and that's a good thing. They were responsive and friendly. Offered some good advice and shortcuts. They realized that my time is important.
It is very secure, and it meets my needs perfectly at a reasonable cost. Other similar services were at least twice the price and offered features that I had no need for. I have just signed on with two factor verification and that is an extra step of security. Great ideas.
It took less than 15 minutes to install on the remote computer. Our techs have made updates, and they have been seamless. Also very little downtime, which is important for a radio station. We were up and running the same day. It does require a reboot of the streamer once every few weeks.
Yes - Chrome remote desktop and Teamviewer. Both had plenty of glitches and offered services I did not need.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

My remote work often involves being in a remote session for at least an hour. It is excellent for these long sessions as it rarely disconnects while using the app. Other similar programs are expensive and often offer way more options than I need. This is a simple and easy to use app. I can also use it while out of the office and on the road.

Using Splashtop

1 - I am the only one.
1 - regular computer skills
  • daily updates
  • Weekly reboots of the station computer
  • weekly checks on the streamer
  • any technical work on the computer
  • We use it on a daily basis
  • more computers in remote locations
It is the easiest program for us to use and does not take up a lot of space on the computer.

Evaluating Splashtop and Competitors

  • Integration with Other Systems
  • Ease of Use
It needs to be integrated with our systems for radio operation and streaming
No changes

Splashtop Implementation

Splashtop Training

  • No Training
It was very easy to learn and after a few sessions I could do most things. I am now learning more daily about the things I can do using Splashtop ( file transfer)

Configuring Splashtop

No special configuration, it is just right for our needs.
No - we have not done any customization to the interface
No - we have not done any custom code
no additional configuration

Splashtop Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I did not. So far it is not needed.
Quick action when the computer at the station failed. we are able to reinstall Splashtop of the new computer quickly and get back on air within an hour

Using Splashtop

Ease of use. Fits in to our Linux system.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • file transfer
  • updating
  • none
Yes - I use it on daily basis for updating when I am out of the office.

Splashtop Reliability

Only used on one site, by one person.
It has always come back up right after a power outage.
Very little lag time and pages load quickly.

Integrating Splashtop

Relationship with Splashtop

Everything worked well. We get notifications closed to renewal time and the vendor (Splashtop) always gives us tips on what we might be able to use and integrate into the system.
Very easy and always responsive.
Do not use.
none
Only use one unit.
none

Upgrading Splashtop

Comments

  • Sakima Ng | TrustRadius Reviewer
    Sakima Ng
    (Vendor Representative) commented 3 months ago
    Hello Tim Thank you for your detailed positive review of Splashtop. We are so glad to hear that Splashtop is essential to the success of your radio station and allows you to fix any issues immediately. We understand that living far from your workplace can prove as an obstacle however were glad we could provide an effective solution to that. We appreciate you highlighting its ease of use for non-tech users low resource consumption and the excellent support you have received. Creating a reliable product is important to us but we also value the importance of timely assistance to assist our users when needed so were happy to hear that you gave our support team a score of ten. We also value your feedback on the file transfer issues and your desire for more customization. If you ever run into any issues please submit a support ticket with the link below and our support will be readily available to lend you a hand. Support Ticket: https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new

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