Unbeatable value and security but Reboot Reconnect needs a little polish
December 31, 2025
Unbeatable value and security but Reboot Reconnect needs a little polish
Score 10 out of 10
Vetted Review
Verified User
Software Version
SOS (+10 or Unlimited)
Modules Used
- Remote Access
- Remote Desktop
Overall Satisfaction with Splashtop
I use Splashtop in conjunction with my PSA, Syncro, to remote into client computers for daily support. This integration allows me to provide assistance while also capturing relevant details on hardware, software, and patch management.I also use the Splashtop SOS licensing to access non-monthly client PCs. This allows me to support "one-off" clients through the Splashtop web portal without needing a permanent agent installed.It solves our primary need for reliable remote IT assistance across the whole organization. The remote access features are indispensable to my workflow, and the price point is very attractive for both versions compared to other solutions on the market
Pros
- Seamless RMM Integration - Splashtop’s integration into Syncro is functionally invisible, but in a good way. I don't have to manage a separate contact list or worry about syncing credentials between my RMM and my remote tool. I click "Remote Desktop" in Syncro, and Splashtop launches instantly.
- High Performance Graphics & Low Latency - The frame rate and refresh speed are consistently superior to competitors I’ve used in the past. Even when connecting to a client with a dual monitor setup or a slower upload speed, the lag is minimal. The picture quality is crisp enough that I can read fine print on error logs without squinting.
- "SOS" Ad-Hoc Workflow - r clients who aren't on a managed contract (my "break/fix" customers), the SOS feature is a lifesaver. I don't have to walk a non-technical user through a complex installation. I just tell them to go to the site, give me the 9-digit code, and I'm in!
Cons
- Doesn't reconnect automatically after a reboot. Have to manually do it most of the time. Lose time that way.
- Multi monitor handling is a bit clunky.
- File transfers sometimes fail at the end.
- Allows me to save tons of time by quickly connecting to my clients computers remotely. Many ways to access via my PSA or SOS web URL. Time saved vs time lost.
- Keeps operating expenses very low. Very important as I continue to grow my business.
- For negative impact, the autoconnect after restart could be invaluable if resolved. I can lose 10 minutes per session depending on multitasking, but if i happen to reconnect when expected, I can easily pivot back to the connection. This can save hours of time per year.
Splashtop's security on my end seems to be in place. I'm thankful for the MFA in place, but with all platforms, I wonder how secure things are on the backend. That said, I have piece of mind with Splashtops security, at this time.
Between the RMM installers that are easily generated in Syncro as well as ease of setup with Splashtop SOS, I'd say I was up and running within minutes without much of a learning curve at all. Actually impressed by that.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes
Comments
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