Likelihood to Recommend Large teams with dedicated design operations support UX managers that want a facilitated workflow for their teams Disciplined teams of individual contributors that want to adopt a process in their UI workflow Cross-discipline teams that want a central collaboration space for reviewing and critiquing UI artifacts If your files are named "FOR-REALS_FINAL_FINAL_FINAL_Super-Important-Project (copy).sketch" If you're managing multiple pattern libraries Read full review I really like Miro and I haven't found a tool similar to it (
Mural , Box Whiteboard, etc.) that are as user-friendly and have the tools and aesthetic that Miro has. We've used it extensively over the last several years and I love being able to quickly start a new board and immediately start using it to brainstorm or create frameworks, visuals, processes, etc. that will support my team.
Read full review Pros Versioning for desginers Collaboration between team members Read full review Ease of use, including access controls and sharing Real-time collaboration on expansive digital spaces (e.g. boards) Structure of Teams and Projects, allowing access across multiple organisations Ability to link directly to areas of the board, when sharing key topics to others Read full review Cons Asset exports are not as great as Zeplin and others. Filtering within files. Read full review The feature set is a reach, but if there is one thing I would change, it is the prebuilt templates. In some cases, I wanted to visualize something but could not find a suitable template. Investing in a more extensive library of templates could be beneficial. For example, a product manager may not be as good as a designer at creating a vivid combination of colors as a designer can. Still, in many cases, while the PM is working, they either don't have enough design support or can't wait for the task to be prioritized. Read full review Likelihood to Renew There is no other tool like Miro for process Mapping in particular. I've tried PowerPoint, Word, and other programs, but when collaborating virtually on how to improve a process, Miro has all of the tools and more to enable successful mapping. The colors, different types of shapes and text books, along with the ability to integrate different documents and other functionality, make it ideal for this purpose. In a virtual world, it's a must-have.
Read full review Usability Abstract has a difficult learning curve. If a feature-branch workflow is new to you, then it will take some getting used to. They make a lot of updates to the interface and these feature releases get ahead of their documentation. They rely heavily on an excellent customer support team and are present on various Slack channels to help design professionals with issues.
Read full review It's pretty easy to use. My gripes are with some small idiosyncrasies with selection behavior with objects and editing text. When I move an object, it automatically de-selects it when I am not done with it. I have to click to select again. Text control is challenging and could be improved. It could use a little more styling capability. It's also weird that it behaves differently in a shape then when using the text tool.
Read full review Reliability and Availability I only give a 9/10 because of the speed at which it loads. I have never experienced issues with Miro logging me out early, or some other technical issue causing the program to crash, or even it just loading in perpetuity without ever actually coming up (unlike other programs such as SFDC). It take a minute for all of my boards to come up after I click on it in my favorites, but besides that, it's all good.
Read full review Performance I took the loading quickly to be related to availability which I commented on before, so ditto with those comment on load time here. Although to reemphasize, Miro doesn't crash or just refuse to load like some other programs. The weak point of Miro for me is integration of files like Word, Excel, or PowerPoint (especially the later two). When you embed these, it gets slow, and complicated to bring them up while you're in the application.
Read full review Support Rating Abstract by nature is complex and has to respond to whatever changes in Sketch. So there are frequent issues. Support can be slow to respond and are not always helpful, but they are quick to find and patch the bugs. Overall, it's not the best support, but it hasn't been detrimental.
Read full review The support staff at Miro are fantastic. Whenever I have had an issue, they have been timely and helpful with their response. They are also very knowledgeable and go out of their way to not only help, but offer proactive training sessions on different topics and new functionality so everyone can try it out.
Read full review Online Training There was a series of webinars which Miro hosted with our organization that went over the basics, then progressively became more advanced with additional sections. The instructors were knowledgeable, and provided examples throughout the sessions, as well as answered peoples' questions. There was ample time and experience on the calls to cover a range of topics. The instructors were also very friendly and sociable, as well as honest. Of course Miro isn't a "God-tool" that does absolutely everything, but the instructors were aware and emphasized the strengths where Miro had them and sincerely accepted feedback.
Read full review Implementation Rating I wasn't part of an official implementation of Miro, but I was the first teacher in my district to start using Miro (back when it was called Realtime Board); bringing it into our school and teaching teachers how it can be used has been relatively painless. I think it was easier for me as Miro was growing and improving while I was sharing Miro with others. Now, there are a lot of features and uses to cover that I've been able to learn and master in smaller pieces over time.
Read full review Alternatives Considered I purchased and administer Abstract. It was requested by our design department who evaluated it.
Read full review Miro feels more straightforward to use than
Figma , although
Figma has much deeper prototyping functionality. I see them as different tools. Notion is better for storing documentation and creating timelines. Miro could do something here - places to store important documents, etc.- and potentially be more than a brainstorming tool.
Read full review Scalability Miro is great for scaling. In every department and subdivision across my entire organization, there is someone using it. From Sales to marketing, to manufacturing and operations; and even in legal and finance, there isn't a process or a department that is not using Miro, and if they aren't, they're missing out! Even at the highest to the lowest levels of the organization, it is essential for virtual collaboration.
Read full review Return on Investment Single source of truth for the team. Could quickly get expensive with corporate accounts. Read full review Greater alignment on company-wide initiatives by allowing for quick, easy, yet comperhensive visuals to aid communication about complex and broad topics Allows our company to support a hybrid work model by providing a virtual equivalent (scratch that - improvement) to whiteboards for sharing thoughts and collaborating effectively with peers Read full review ScreenShots