What users are saying about
3 Ratings
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Score 8.4 out of 101
42 Ratings
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Score 6.5 out of 101

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Likelihood to Recommend

Accurate Background

Accurate is a global organization that has background checks available internationally. The report formatting could be improved. It's messy and difficult to read.
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SilkRoad Recruiting

I think OpenHire is best for a small company (max about 2500 employees). The more employees you have the more HR people you should have and this can get expensive. I know most larger companies are using more advanced systems as well (Workday). During the selection process be sure to determine how many OpenHire users you would need. Ask whether your managers will be willing to work in the system as well or whether HR would have to own the entire process. If you are EEOC compliant, make sure you ask about diversity posting, APP tracking of applicants, and reporting needs. If you require an onboarding tool, SilkRoad offers RedCarpet. I found it to be very complex and hiring managers refused to use it. If you require an onboarding tool, definitely look into it. The demo may look great but there were a lot of implementation steps done to make it work and it just didn't fit our company culture. So make sure it fits yours.
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Feature Rating Comparison

Recruiting / ATS

Accurate Background
7.0
SilkRoad Recruiting
5.7
Job Requisition Management
Accurate Background
6.0
SilkRoad Recruiting
6.0
Company Website Posting
Accurate Background
5.0
SilkRoad Recruiting
6.2
Publish to Social Media
Accurate Background
7.0
SilkRoad Recruiting
6.8
Customized Application Form
Accurate Background
7.0
SilkRoad Recruiting
5.2
Candidate Search
Accurate Background
5.0
SilkRoad Recruiting
6.2
Collaboration
Accurate Background
10.0
SilkRoad Recruiting
6.0
Task Creation and Delegation
Accurate Background
10.0
SilkRoad Recruiting
6.6
Email Templates
Accurate Background
3.0
SilkRoad Recruiting
6.4
User Permissions
Accurate Background
8.0
SilkRoad Recruiting
5.5
Notifications and Alerts
Accurate Background
9.0
SilkRoad Recruiting
5.8
Reporting
Accurate Background
7.0
SilkRoad Recruiting
4.3
Job Search Site Posting
Accurate Background
SilkRoad Recruiting
6.1
Resume Management
Accurate Background
SilkRoad Recruiting
5.9
Duplicate Candidate Prevention
Accurate Background
SilkRoad Recruiting
2.0
Applicant Tracking
Accurate Background
SilkRoad Recruiting
5.9

Pros

  • Comprehensive background check report
  • Report tailored to your needs
  • Weekly calls with Account Manager or as needed
  • online chat option with customer service
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  • Allows you to track the steps in the recruitment process such as, marking as resume review, hired, rejected.
  • Allows you to push out communication to a large group of applicants at once such as "the requisition has been closed" or rejection emails.
  • Posting to diverse websites outside of Monster.com. There were a lot of minority based niche job sites that had our jobs posted automatically through OpenHire.
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Cons

  • Background check report format could be improved by being easier to read. It's a little messy.
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  • Offer letters, offer letters, offer letters! Unfortunately OpenHire does not have the capacity to have a standard offer letter that can be customized without being saved as a different entity. For example our company has different offer letters for full time and part time hires, non-exempt/exempt, and assorted miscellaneous roles so instead of having one standard offer letter with the ability to drag/drop items within it that we need, we instead have to save each one individually meaning that as a recruiter goes to make an offer, they're selecting amongst multiple different letters.
  • Spam filters. When using the candidate correspondence option to communicate via email with potential prospects, these system generated emails tend to trigger the spam filters of many of the most popular servers such as Gmail, Hotmail, & Yahoo. I tend to avoid sending emails through OpenHire to candidates for this reason.
  • Candidate search functionality can be inconsistent at best and non-existent at worst. There are times if you're looking for a sizable pool of prospects and set up a pretty bare bones, general search that search will oftentimes take up to 5 minutes and yield no results after that. Definitely can be frustrating.
  • Broadbean usage. Last year OpenHire rolled out Broadbean which is a job posting aggregator allowing a user to select external job boards to post their roles directly from the OpenHire requisition. It's pretty new software so there are certainly a good deal of random kinks that could use some ironing out. The biggest thing to keep in mind is that while there's a wide array of external boards that can be selected, it's literally posting to each selected board so after the selections are made it's not an instant process to post as it requires filling out board specific details which can be time consuming.
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Likelihood to Renew

No score
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SilkRoad Recruiting5.0
Based on 12 answers
While OpenHire has some hiccups, it works well for our needs and is very reasonably priced. I would just like to see them improve on their reporting and support
Erin Seay profile photo

Usability

No score
No answers yet
No answers on this topic
SilkRoad Recruiting6.1
Based on 3 answers
It's very self-explanatory. Sometimes it sacrifices customizability for user-friendliness, however.
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Support

No score
No answers yet
No answers on this topic
SilkRoad Recruiting5.0
Based on 2 answers
The support for Silkroad is awful. I know they are working on it and it seems to be slightly better but it's still not great. I have had multiple cases I have never heard from them on, others I have had to follow-up multiple times and one that took a year
Erin Seay profile photo

Alternatives Considered

Accurate is much better. The most thorough background check company I have ever used.
No photo available
OpenHire completely streamlined the recruitment process and allowed us to manage the candidates as well as feedback from HM etc. ADP was very aniquated and frustrating to use from a recruitment process. The reporting was awful and it wasn't easy to manage. Definitely not a good tool to provide customer service to applicants.
Heather Kitsko, PHR profile photo

Return on Investment

  • Our turn around time has decreased by half as far as complete background checks are concerned. This allows us to keep our candidates and improve their experience.
  • We averaged a savings of over $2,000/year thanks to Accurate's ability to create customized packages.
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  • OpenHire has very positively impacted our organization. It has allowed us to streamline our process and keep record of all of our recruitment electronically instead of in paper.
  • It has allowed us to have a consistent recruitment process in all of our countries
  • It has greatly increased the efficiency of our recruitment team.
  • Only negative is that our organization has an expectation for reports and we are not able to always give them what they would like out of the system.
Erin Seay profile photo

Pricing Details

Accurate Background

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SilkRoad Recruiting

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details