What users are saying about
132 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.5 out of 100

Feature Set Ratings

    Data Center Backup

    8.2

    Acronis Cyber Backup

    82%

    Arcserve Backup

    Feature Set Not Supported
    N/A
    Acronis Cyber Backup ranks higher in 14/14 features

    Universal recovery

    9.1
    91%
    22 Ratings
    N/A
    0 Ratings

    Instant recovery

    7.2
    72%
    21 Ratings
    N/A
    0 Ratings

    Recovery verification

    8.3
    83%
    21 Ratings
    N/A
    0 Ratings

    Business application protection

    7.5
    75%
    20 Ratings
    N/A
    0 Ratings

    Multiple backup destinations

    8.9
    89%
    21 Ratings
    N/A
    0 Ratings

    Incremental backup identification

    6.6
    66%
    22 Ratings
    N/A
    0 Ratings

    Backup to the cloud

    7.0
    70%
    15 Ratings
    N/A
    0 Ratings

    Deduplication and file compression

    8.7
    87%
    14 Ratings
    N/A
    0 Ratings

    Snapshots

    8.6
    86%
    19 Ratings
    N/A
    0 Ratings

    Flexible deployment

    8.2
    82%
    10 Ratings
    N/A
    0 Ratings

    Management dashboard

    7.6
    76%
    15 Ratings
    N/A
    0 Ratings

    Platform support

    9.1
    91%
    15 Ratings
    N/A
    0 Ratings

    Retention options

    9.1
    91%
    14 Ratings
    N/A
    0 Ratings

    Encryption

    9.4
    94%
    12 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Arcserve Backup is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    6.3

    Acronis Cyber Backup

    63%
    47 Ratings
    8.9

    Arcserve Backup

    89%
    7 Ratings

    Likelihood to Renew

    9.1

    Acronis Cyber Backup

    91%
    2 Ratings
    10.0

    Arcserve Backup

    100%
    2 Ratings

    Usability

    5.2

    Acronis Cyber Backup

    52%
    3 Ratings

    Arcserve Backup

    N/A
    0 Ratings

    Support Rating

    4.3

    Acronis Cyber Backup

    43%
    5 Ratings
    9.0

    Arcserve Backup

    90%
    2 Ratings

    Implementation Rating

    9.1

    Acronis Cyber Backup

    91%
    2 Ratings

    Arcserve Backup

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    8.0

    Acronis Cyber Backup

    80%
    1 Rating

    Arcserve Backup

    N/A
    0 Ratings

    Product Scalability

    8.5

    Acronis Cyber Backup

    85%
    26 Ratings

    Arcserve Backup

    N/A
    0 Ratings

    Likelihood to Recommend

    Acronis

    If you don't have to manage your client's email and their email archiver Acronis works very well. If you're looking for just a backup service for what's on a particular computer then Acronis is perfect. It is easy to use, so newcomers are not overwhelmed with features.It does not include as robust features as Barracuda and Cloudberry, but it does work well as just a backup.
    Read full review

    Arcserve

    Arcserve UDP is fully suited for small to large size environments that need complete data protection solutions with the ability to run the fastest backups, replications, instant VM and DR.
    Read full review

    Pros

    Acronis

    • Image based backups. After the initial backup, the backups happen quite quickly. This allows for multiple backups per day.
    • We have different classes of data which requires different retention policies. Acronis makes that easy to manage.
    • Restoration can be done directly to hardware or to a VM. This makes it easy to migrate a physical server to a VM.
    Read full review

    Arcserve

    • Arcserve Backup has many offerings to fit many business sizes and needs.
    • It offers excellent features like dedupe, high availability, DR, and BMR.
    • Arcserve Backup sales and technical support is good to work with.
    • Very nice reseller program and benefits.
    Read full review

    Cons

    Acronis

    • The web interface is slow and can kick you off from time to time
    • I do find that the error messages are hard to decipher if/when a backup is unsuccessful. However, support is very good in helping out the solution
    • The user interface is not intuitive enough to find failures in backups or track logs with alerts or errors
    Read full review

    Arcserve

    • Has a steep learning curve to the product, if not experienced in backup solutions.
    • Windows backup and restore functionality is excellent, however, we have found Linux somewhat lacking.
    Read full review

    Pricing Details

    Acronis Cyber Backup

    Starting Price

    $59

    Editions & Modules

    Acronis Cyber Backup editions and modules pricing
    EditionModules
    Acronis Cyber Backup591
    Acronis Cyber Backup592

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Arcserve Backup

    Starting Price

    Editions & Modules

    Arcserve Backup editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Acronis

      We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
      Read full review

      Arcserve

      Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.
      Read full review

      Usability

      Acronis

      I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
      Read full review

      Arcserve

      No answers on this topic

      Support Rating

      Acronis

      I only got one issue resolved for more than 20 cases open. The escalation is ineffective. Most of the time, I have the feeling that I know the solution better than the support technician. Overall, case management is time-consuming, as our resolution rate is really low
      Read full review

      Arcserve

      Arcserve Backup support is usually very good. Their chat is usually able to fix most general issues, but will escalate more in depth issues to technical engineers that call you back. Their product knowledge is really good and usually resolve issues promptly.
      Read full review

      Implementation Rating

      Acronis

      I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
      Read full review

      Arcserve

      No answers on this topic

      Alternatives Considered

      Acronis

      We've looked at SolarWinds, Veritas, etc. but none of them had the right combination of features, price and ease of use when compared against Acronis and its ease of implementation, setup and recovery options. We didn't like the wait time for recovery with some of the others and being able to quickly get a machine back entirely was important to us.
      Read full review

      Arcserve

      We use Veeam Backup and Replication at our larger sites where Vmware Virtualization is being used and is our product of choice in this venue. When it comes to our smaller sites, nothing is more affordable and reliable than Arcserve Backup.
      Read full review

      Contract Terms and Pricing Model

      Acronis

      I would love it if they offered better cloud space pricing or even "unlimited"
      Read full review

      Arcserve

      No answers on this topic

      Scalability

      Acronis

      The ability to back up multiple servers from one source is a great tool to have for businesses that have equipment in different locations on the same network with a variety of software data to back up such as SQL, Exchange or a Files Server. You can decide to purchase individual server licenses as well if you would like to keep the process separate or have multiple sites where your data is housed.
      Read full review

      Arcserve

      No answers on this topic

      Return on Investment

      Acronis

      • Every times you restore a file, you see the value and the ROI of backup.
      • Backup is a great protection against ransomware, you can always restore files that has been infected.
      • When you want to go back in previous version of files, it can be life saver.
      Read full review

      Arcserve

      • Deploying Arcserve UDP with the "copy-to-tape" option allowed us to reuse well over 50 LTO5 tapes used by our previous backup solution. Further, we extended data retention on site (maintaining monthly backups on disk) as well as extending off site data retention on tape.
      Read full review

      Add comparison