What users are saying about

Acronis Backup

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Top Rated
75 Ratings
34 Ratings

Acronis Backup

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Top Rated
75 Ratings
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Score 8.1 out of 101
34 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Acronis Backup

Acronis is well suited for a company that has at least one server to back up. The program will work with a wide variety of operating systems including Server 2012, 2016 and 2019. This program will also allow you to backup multiple servers from one host device. It will also works with Linux OS.
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Asigra

If implemented as a Cloud Service provider (Public Cloud), In House Solution (Private Cloud) or a mixture of both (Hybrid Cloud):
  • The Agentless Architecture means there are less support burdens.
  • Encryption at Source gives the customer confidence their data is secure.
  • WAN Optimisation (Compression & Block Level Incremential Forever and De-deupe of Data), enables a large amount of Data to be protected offsite.
  • One step Backup to both Local and Offsite storage enables LAN speed restores with offsite peace of mind.
  • Asigra Replication from DS-System to DS-System enables another geographically separate copy of the data.
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Pros

  • It's really easy to automate a backup. You can choose where you want the back up to be stored (locally or online) and how frequent you want your backups to be. And then just let it run on schedule.
  • It's very customizable. You can choose what you want to back up, where you want to back it up to and how frequently your backups should run.
  • Recovery is (I have only had to do it once) really fast and smooth. I was able to get back to a working state without calling in for support and all my stuff was right where I expected it to be.
  • It is very reliable. Backups very rarely fail and are easy to fix when they do.
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  • Asigra's agentless architecture means it's much less labour intensive than agent-based alternatives.
  • Encrypted at Source gives the customer and service provider the confidence that their data is secure.
  • Continuous Development of the Asigra product suite by Asigra's dedicated engineers in Toronto means Asigra continues to protect data in the latest IT environments. Be that in the Office, Mobile Device, Cloud or Data Centre.
Jeremy Wyatt profile photo

Cons

  • Backup failure error messages should be more helpful. Sometimes they are hard to decipher and you have to call in for support.
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  • Image level VM backups need to quickly help doing file level restores.
  • Need support for larger environments like Sybase etc. as these databases are catching the market along with SAP.
  • Better deduplication on Oracle databases.
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Likelihood to Renew

Acronis Backup9.1
Based on 2 answers
We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
Ethan Nick profile photo
Asigra8.5
Based on 14 answers
We covered so much... if you read my review in full, you will understand why this is a highly rated product.
Matthew P. Grosso profile photo

Usability

Acronis Backup8.2
Based on 1 answer
I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
Ethan Nick profile photo
Asigra8.0
Based on 6 answers
As I have described in various earlier questions, Asigra provides a simple GUI, easy to configure and manage backup jobs, simple recovery interface and you don't need learning cycles to understand the product and its functionalities.It is more of an on-the-fly easy to use product.
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Reliability and Availability

No score
No answers yet
No answers on this topic
Asigra8.8
Based on 5 answers
At the front of Asigra availability is the N+1 capabilities of the DS-System. Multiple nodes that load balance and are fault tolerant giving the DS-System a robust availability offering. The N+1 can survive as long as 50% +1 of the nodes are running. Data availability is strong via Asigra's replication module. Both bidirectional and unidirectional replication for the DS-System exist. Bidirectional replication requires the MSP to purchase double the licensing. That cost is going to be passed on to the customer. Many MSP's opt for the unidirectional, which requires a manual switch over on the DS-License server to change a replication vault to a production vault. With that being said, Asigra replication is very efficient and allows for multiple, in-region and out-region backup vaults. The DS-System works best on Linux utilizing PostgreSQL for the backend database. Ideally, this should be clustered. Clustering a PostgreSQL database is not as straight forward as doing it with Microsoft. That adds some administrative overhead and requires some PostgreSQL expertise end users and MSP's have to find.The Windows DS-Client, the piece doing the backup, can be gridded for a multi-node backup cluster. Unfortunately, the Linux DS-Client cannot be gridded.
Matthew Brady profile photo

Support

Acronis Backup8.2
Based on 1 answer
We have only had to contact support a hand full of times. The reason for this 9 out of 10 is do to how quickly and cooperative they have been on the rare occasion we needed to chat with them about our small questions or queries with potential issues do to the nature of our business.
Ethan Nick profile photo
Asigra1.3
Based on 4 answers
They respond quickly on your request.They ask for details at the time of logging the support request itself ensuring the first response is not for collecting the basic details only.They refund you the support request if they find it as a functionality issue.They follow up on you to ensure you are satisfied and happy with the response and resolution that they have provided.
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Online Training

No score
No answers yet
No answers on this topic
Asigra1.0
Based on 1 answer
Anything training past level 1 and level 2 is a waste of time. They do not offer training, just an exam and require you to read 2500 pages of their documentation as their training. They are selling you something which you already have. Training exams are far fetched and cover topics hidden within the documentation. A lot of their documentation does not match across itself. They don't even follow the standard versions Major.Minor.ServicePack.Hotfix. They use the MAJOR.MAJOR.MAJOR.Hotfix method, which doesn't match their documentation.They require you to take training in order to keep your engaged hybrid partnership. If you ask me personally, their training is a scam to make more money.
Stephen Sifers profile photo

Implementation

Acronis Backup9.1
Based on 1 answer
I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
Ethan Nick profile photo
Asigra1.2
Based on 3 answers
Quick to install, easy to create jobs, schedules and retention policies. No large cycles of setting up backup volumes or trash volumes. Retention job itself configures the BLM functionality so you don't need an expertise to handle the BLM module separately.
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Alternatives Considered

We found the pricing, pre-sales technical support, customer service, billing, and post-sales technical support to be above par as compared to almost all other enterprise backup solutions. Some were equal or better in one or more areas, but no one had as high of marks as Acronis across the board
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I would say that it has the same functionality as the three mentioned above in their respective fields (might have a bit less than some of them) but Asigra offers all of this and more so if you are looking for a single backup solution across the entire firm then Asigra is the much better choice
Njaal Michelsen profile photo

Scalability

Acronis Backup7.7
Based on 26 answers
It appears to be very scalable. It has handled everything that we could throw at it, and believe me, we hit it hard during our initial testing phase. It has performed like a champ day in and day out for several years now. Even through upgrades, we have been able to handle our workloads seamlessly.
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Asigra4.5
Based on 1 answer
No answer on this topic is available.

Return on Investment

  • Positive ROI in that at least three (3) times during the past year, users have been able to recover valuable data that may not have been replaceable by any other means.
  • The ROI was positive in that returns were seen the very first year we implemented it.
  • ROI is a difficult sell to middle and upper management... until they have a data loss or breach.
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  • Using the Asigra platform, we have been able to provide much better customer service to our clients, with increased visibility into the health of clients backup and recovery processes
  • Using Asgira, we have a much more efficient process, from backup and recovery, through DR and even Billing individual departments or end users
  • We now need less technicians managing backup processes, freeing up their time to work on other services providing DR and Infrastructure as a Service
Matthew P. Grosso profile photo

Pricing Details

Acronis Backup

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Asigra

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details