Asigra Backup Solution
Stephen Sifers | TrustRadius Reviewer
Updated February 03, 2016

Asigra Backup Solution

Score 2 out of 10
Vetted Review
Reseller
Review Source

Software Version

12.2.1

Modules Used

  • DS-System
  • DS-Client
  • BLM
  • DS-NOC
  • Replication
  • VDR
  • DS-License
  • DS-Billing
  • Recovery License Model (RLM)
  • Capacity License Model (CLM)
  • N+1

Overall Satisfaction with Asigra

Management of the company is poor at best. They do not care about the clients unless they are huge. We have been bounced between accounts managers at least 4 times in the last 2 years. Ability to resolve account issue is poor, most times you do not get an acceptable response.

Asigra is solely used as a Backup product. We use Asigra to backup servers (physical and virtual), applications and desktops/laptops. Asigra is used when its placement and product limitations fit a clients requirements. We have been able to address the ability to automate process and backup set creation using the Asigra platform.
  • Templating of backup sets and client settings
  • Mass deployment
  • Redundency
  • Management
  • All around features and ability to quick add new features
  • User interfaces
  • CommVault,Zenith BDR,Acronis
Asigra does well at file level backups. It is great at controlling the life cycle of file generations along with meeting requirements of long life retention.
If you need a quick (less than 15 minutes) RTO then Asigra may not be the product for you. Asigra does file level backups very well but is lacking when it comes to VMware backups and restores.

Using Asigra

10 - Account managers, NOC Engineers, C Levels, Clients
The product is out dated and is missing needed features. The time between product releases is growing longer in a market that has shorter release times.

Evaluating Asigra and Competitors

Yes - Commvault
Efolder
AppAssure
  • Price
  • Product Features
  • Product Usability
  • Analyst Reports
We would have taken the Management at Asigra into consideration as the Management is not very customer aware and will not work with you for Training. They refuse to correct know issues and training short comings and don't care that their documentation is different/wrong.

Asigra Implementation

Documentation and consistency is a big problem and requires extended knowledge to understand.
Yes - Each part of the application requires a different setup and configuration. Its not just a tier deployment, it is a do this and then do something else different. The product is not consistent between its sub parts.
Change management was minimal
  • Poor documentation
  • No consistency

Asigra Training

  • Online training
  • In-person training
  • Self-taught
Anything training past level 1 and level 2 is a waste of time. They do not offer training, just an exam and require you to read 2500 pages of their documentation as their training. They are selling you something which you already have. Training exams are far fetched and cover topics hidden within the documentation. A lot of their documentation does not match across itself. They don't even follow the standard versions Major.Minor.ServicePack.Hotfix. They use the MAJOR.MAJOR.MAJOR.Hotfix method, which doesn't match their documentation.
They require you to take training in order to keep your engaged hybrid partnership. If you ask me personally, their training is a scam to make more money.
No, manuals contradict itself and common knowledge is learned through trial and error of the product. Training is required as the manuals are extremely lacking and best practices are not made easily available without a support case.

Configuring Asigra

Very complex, Training is required to use the product.
Go through training, but keep in mind their training is full of errors and misinformed information which they refuse to resolve.
Some - we have done small customizations to the interface - You have to pay to be able to modify the interface.
Yes - we have added extensive custom code - Not easy, documentation is lacking.

Asigra Support

Support is very triage based now, for the price it should be full service support and not a cold hand off for a support case.
ProsCons
Good followup
Quick Initial Response
Slow Resolution
Not kept informed
Escalation required
Need to explain problems multiple times
Support doesn't seem to care
Yes - You are required to pay for support unless you are an ACE.
Yes - Resolved months after reported. Or ignore due to a new release.

Using Asigra

ProsCons
Like to use
Convenient
Unnecessarily complex
Difficult to use
Not well integrated
Inconsistent
Slow to learn
Feel nervous using
Lots to learn
  • Each part of asigra requires an additional application to be installed to manage
  • Difficult to manage and control endpoints without console access
  • Interface is very Java heavy which causes issues
Yes - Not well, only works on the device and is unmanageable by another machine.

Asigra Reliability

It works but the features are far behind the curve.

Integrating Asigra

Documentation is lacking and dated.
  • Internal API and SQL/PostgreSQL integrations
  • API (e.g. SOAP or REST)
Integration is not easy and will most likely require their professional services as they did a poor job making integration easy/turn key.

Relationship with Asigra

Management is unwilling to work with you. Our account manager changes every 3+/- months due to them being fired or quieting.
Management doesn't care. They speak about truth and visibility but lie to their customers and scam them out of money every chance they get.
Be caution of their training. It is not training, just a test. They give you poorly documented manuals which are included in the product and then charge you thousands to take a test. The manuals are not accurate and in most cases contradict themselves.

Upgrading Asigra

Yes - Upgrades sometimes go smoothly, just wait until they have patches for a new release. Their releases are normally buggy.
  • A working product
  • A product that is not half developed
  • A product that is fully QA'ed prior to release and fully functional.
  • A product that is not years behind the curve in features.