What users are saying about
53 Ratings
18 Ratings
53 Ratings
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Score 6.4 out of 100
18 Ratings
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Score 5.3 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Demandforce

We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
Demandforce
7.8
Customer data management / contact management
Act! CRM
Demandforce
8.0
Workflow management
Act! CRM
Demandforce
9.0
Territory management
Act! CRM
Demandforce
7.0
Opportunity management
Act! CRM
Demandforce
8.0
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
Demandforce
8.0
Contract management
Act! CRM
Demandforce
7.0
Quote & order management
Act! CRM
Demandforce
7.0
Interaction tracking
Act! CRM
Demandforce
8.0
Channel / partner relationship management
Act! CRM
Demandforce
8.0

Customer Service & Support

Act! CRM
Demandforce
9.0
Case management
Act! CRM
Demandforce
9.0
Call center management
Act! CRM
Demandforce
9.0
Help desk management
Act! CRM
Demandforce
9.0

Marketing Automation

Act! CRM
Demandforce
9.0
Lead management
Act! CRM
Demandforce
9.0
Email marketing
Act! CRM
Demandforce
9.0

CRM Project Management

Act! CRM
Demandforce
9.0
Task management
Act! CRM
Demandforce
9.0
Billing and invoicing management
Act! CRM
Demandforce
9.0
Reporting
Act! CRM
Demandforce
9.0

CRM Reporting & Analytics

Act! CRM
Demandforce
9.0
Forecasting
Act! CRM
Demandforce
9.0
Pipeline visualization
Act! CRM
Demandforce
9.0
Customizable reports
Act! CRM
Demandforce
9.0

Customization

Act! CRM
Demandforce
9.0
Custom fields
Act! CRM
Demandforce
9.0
Custom objects
Act! CRM
Demandforce
9.0
Scripting environment
Act! CRM
Demandforce
9.0
API for custom integration
Act! CRM
Demandforce
9.0

Security

Act! CRM
Demandforce
9.0
Single sign-on capability
Act! CRM
Demandforce
9.0
Role-based user permissions
Act! CRM
Demandforce
9.0

Social CRM

Act! CRM
Demandforce
9.0
Social data
Act! CRM
Demandforce
9.0
Social engagement
Act! CRM
Demandforce
9.0

Integrations with 3rd-party Software

Act! CRM
Demandforce
9.0
Marketing automation
Act! CRM
Demandforce
9.0
Compensation management
Act! CRM
Demandforce
9.0

Platform

Act! CRM
Demandforce
9.0
Mobile access
Act! CRM
Demandforce
9.0

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Demandforce

  • Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
  • Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
  • Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.
Arielle Calugay | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Demandforce

  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Demandforce

Demandforce 9.0
Based on 3 answers
We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.
Anonymous | TrustRadius Reviewer

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Demandforce

No score
No answers yet
No answers on this topic

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Demandforce

No score
No answers yet
No answers on this topic

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Demandforce

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Demandforce

I do not have any alternative products to compare this service too. It was in place when I came aboard this company and I have no say in its continuation or replacement. As from what I can gather, there are many alternatives to this platform, but Demandforce is the only one I am aware of that runs in your system tray and is passively ran in conjunction with your accounting database.
Anonymous | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Demandforce

  • It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.
Jason McElweenie | TrustRadius Reviewer

Screenshots

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Demandforce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Demandforce Editions & Modules

Edition
DemandForce$399.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Demandforce
3.0

Likelihood to Renew

Act! CRM
1.0
Demandforce
9.0

Usability

Act! CRM
1.3
Demandforce

Support Rating

Act! CRM
5.2
Demandforce

Implementation Rating

Act! CRM
1.0
Demandforce

Add comparison