What users are saying about
53 Ratings
53 Ratings
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Score 6.4 out of 100
115 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
Oracle CRM On Demand
6.7
Customer data management / contact management
Act! CRM
Oracle CRM On Demand
7.0
Workflow management
Act! CRM
Oracle CRM On Demand
6.1
Territory management
Act! CRM
Oracle CRM On Demand
7.0
Opportunity management
Act! CRM
Oracle CRM On Demand
7.0
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
Oracle CRM On Demand
5.0
Contract management
Act! CRM
Oracle CRM On Demand
7.0
Quote & order management
Act! CRM
Oracle CRM On Demand
7.0
Interaction tracking
Act! CRM
Oracle CRM On Demand
7.0
Channel / partner relationship management
Act! CRM
Oracle CRM On Demand
7.0

Customer Service & Support

Act! CRM
Oracle CRM On Demand
7.7
Case management
Act! CRM
Oracle CRM On Demand
8.0
Call center management
Act! CRM
Oracle CRM On Demand
8.0
Help desk management
Act! CRM
Oracle CRM On Demand
7.0

Marketing Automation

Act! CRM
Oracle CRM On Demand
7.5
Lead management
Act! CRM
Oracle CRM On Demand
7.0
Email marketing
Act! CRM
Oracle CRM On Demand
8.0

CRM Project Management

Act! CRM
Oracle CRM On Demand
6.7
Task management
Act! CRM
Oracle CRM On Demand
7.0
Billing and invoicing management
Act! CRM
Oracle CRM On Demand
7.0
Reporting
Act! CRM
Oracle CRM On Demand
6.0

CRM Reporting & Analytics

Act! CRM
Oracle CRM On Demand
6.7
Forecasting
Act! CRM
Oracle CRM On Demand
7.0
Pipeline visualization
Act! CRM
Oracle CRM On Demand
7.0
Customizable reports
Act! CRM
Oracle CRM On Demand
6.0

Customization

Act! CRM
Oracle CRM On Demand
7.0
Custom fields
Act! CRM
Oracle CRM On Demand
7.0
Custom objects
Act! CRM
Oracle CRM On Demand
6.0
Scripting environment
Act! CRM
Oracle CRM On Demand
7.0
API for custom integration
Act! CRM
Oracle CRM On Demand
8.0

Security

Act! CRM
Oracle CRM On Demand
8.0
Single sign-on capability
Act! CRM
Oracle CRM On Demand
8.0
Role-based user permissions
Act! CRM
Oracle CRM On Demand
8.0

Social CRM

Act! CRM
Oracle CRM On Demand
7.5
Social data
Act! CRM
Oracle CRM On Demand
8.0
Social engagement
Act! CRM
Oracle CRM On Demand
7.0

Integrations with 3rd-party Software

Act! CRM
Oracle CRM On Demand
8.5
Marketing automation
Act! CRM
Oracle CRM On Demand
9.0
Compensation management
Act! CRM
Oracle CRM On Demand
8.0

Platform

Act! CRM
Oracle CRM On Demand
7.0
Mobile access
Act! CRM
Oracle CRM On Demand
7.0

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Usability

Act! CRM

Act! CRM 1.4
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Oracle CRM On Demand
7.0

Likelihood to Renew

Act! CRM
1.0
Oracle CRM On Demand

Usability

Act! CRM
1.4
Oracle CRM On Demand
9.0

Support Rating

Act! CRM
5.2
Oracle CRM On Demand

Implementation Rating

Act! CRM
1.0
Oracle CRM On Demand
10.0

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