What users are saying about
53 Ratings
20 Ratings
53 Ratings
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Score 6.4 out of 100
20 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Salesflare

Salesflare is recommendable for any business that runs a lean sales setup with a website for lead generation, empowered with maybe cold outreach and/or lead nurturing. Mostly so for small-to-medium sized businesses: they can save a ton of time/money generating more revenue with their human sales efforts, while Salesflare does the rest of the job.
Gilles De Clerck | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
Salesflare
8.0
Customer data management / contact management
Act! CRM
Salesflare
8.5
Workflow management
Act! CRM
Salesflare
7.9
Territory management
Act! CRM
Salesflare
5.1
Opportunity management
Act! CRM
Salesflare
8.2
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
Salesflare
9.2
Contract management
Act! CRM
Salesflare
10.0
Quote & order management
Act! CRM
Salesflare
6.1
Interaction tracking
Act! CRM
Salesflare
8.5
Channel / partner relationship management
Act! CRM
Salesflare
8.0

Customer Service & Support

Act! CRM
Salesflare
8.3
Case management
Act! CRM
Salesflare
9.0
Call center management
Act! CRM
Salesflare
7.0
Help desk management
Act! CRM
Salesflare
9.0

Marketing Automation

Act! CRM
Salesflare
7.9
Lead management
Act! CRM
Salesflare
7.9
Email marketing
Act! CRM
Salesflare
7.9

CRM Project Management

Act! CRM
Salesflare
8.1
Task management
Act! CRM
Salesflare
8.1
Billing and invoicing management
Act! CRM
Salesflare
8.0
Reporting
Act! CRM
Salesflare
8.1

CRM Reporting & Analytics

Act! CRM
Salesflare
7.9
Forecasting
Act! CRM
Salesflare
7.6
Pipeline visualization
Act! CRM
Salesflare
9.0
Customizable reports
Act! CRM
Salesflare
7.0

Customization

Act! CRM
Salesflare
9.0
Custom fields
Act! CRM
Salesflare
8.6
Custom objects
Act! CRM
Salesflare
9.9
API for custom integration
Act! CRM
Salesflare
8.5

Security

Act! CRM
Salesflare
8.4
Single sign-on capability
Act! CRM
Salesflare
8.7
Role-based user permissions
Act! CRM
Salesflare
8.1

Social CRM

Act! CRM
Salesflare
8.5
Social data
Act! CRM
Salesflare
8.3
Social engagement
Act! CRM
Salesflare
8.8

Integrations with 3rd-party Software

Act! CRM
Salesflare
8.4
Marketing automation
Act! CRM
Salesflare
7.9
Compensation management
Act! CRM
Salesflare
9.0

Platform

Act! CRM
Salesflare
8.7
Mobile access
Act! CRM
Salesflare
8.7

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Salesflare

  • Salesflare integrates with Gsuite (as well as many other email platforms) allowing me to still use Gsuite as my main communication tool but still get the full value out of the Salesflare CRM
  • Salesflare literally integrates with everything
  • Salesflare takes care of many tasks automatically for you like contact imports as well as meeting and call management
Gary Shouldis | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Salesflare

  • Click to call would be a great help for clients' numbers
  • Branded UI or more customization options
  • More features to customize accounts
Kevin Miller | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Salesflare

No score
No answers yet
No answers on this topic

Usability

Act! CRM

Act! CRM 1.4
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Salesflare

Salesflare 8.9
Based on 8 answers
The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.
Tomer Aharon | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Salesflare

Salesflare 9.1
Based on 8 answers
Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends)But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!
Sampath S | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Salesflare

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Salesflare

Other products we've tried or evaluated have been too complex and/or been "too customizable" in that they do not offer an easy and intuitive path to enabling your sales team right out of the box.
Jói Sigurdsson | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Salesflare

  • It's a part of our operations. It just saves us time, but we never measured how it impacts the bottom line. It's all about convenience.
Andrei Zinkevich | TrustRadius Reviewer

Screenshots

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Salesflare

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Salesflare Editions & Modules

Edition
Growth$291
Pro$491
Enterprise$991
  1. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Salesflare
9.1

Likelihood to Renew

Act! CRM
1.0
Salesflare

Usability

Act! CRM
1.4
Salesflare
8.9

Support Rating

Act! CRM
5.2
Salesflare
9.1

Implementation Rating

Act! CRM
1.0
Salesflare

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