Action1 vs. SuperOps.ai

[Action1 Cloud Remote Monitoring and Management Solution is a] really great tool for organizations looking at a solution that doesn't rely on on-premise infrastructure to manage multiple sites or work-from-home devices. As long as the endpoints are connected to the internet they will show as online in the system.

SuperOps.ai is positioned to be and continues to move itself in ways to be the best MSP platform available. Their PSA is so easy to work with it could easily reach past the IT industry as a service delivery platform for nearly any other vertical utilizing service professionals. SuperOps.ai doesn't work well for companies requiring complex tax assessment and calculations like telcos. They are slated to address this in the near future. (Written in 07/2024)

Incentivized

• Easy remote access to devices. That simple. We have some very unskilled users in the field where asking them to access their PC via conventional remote tools like TeamViewer, Anydesk, etc. was always a pain. Now, all they have to do is ensure their PC is online, and we can connect to them.
• Remote software deploy. Before Action1, we did have some GPOs and scripts, but again - being able to deploy to PCs outside of our office/LAN, is just beautiful. On top of the standard repository, being able to create new packages is very useful for our scenario.
• Inventory Reporting. Recently we had to identify PCs running old versions of Windows. Can't highlight enough how easy it is.

Incentivized

• RMM automations
• Innovative multitasking via tab layout
• Scripting outputs and feedback
• Pace of development
• Accessibility of staff, support, and community
• Contract mangement

Incentivized

• Lots of times Action1 will identify a program that needs to be patched, but then not really have a path laid out to get that done...so they just remain as they are, but are tagged as such.
• Really wants to replace the windows update mechanism. Resists (or did at least) you if you try to keep updates as they are and update occasionally from Action1
• Could develop the scripts section a bit more, looked pretty sparse last time I checked it out.

Incentivized

• Unreliable uptime – Frequent outages disrupt operations.
• Poor support – Slow response times and unhelpful assistance.
• Limited integrations – Lacks compatibility with key third-party tools.
• Buggy interface – Glitches make navigation frustrating and inefficient.
• Downtime all the time

Price, functionality, and continuous improvement of the product.

Incentivized

Agent deployment is simple (and silent) - once that is done, you're good to go. Everything is simple, centralized and very easy to work with. There isn't one aspect of this platform that requires crawling over forums and Google, it just works!

Incentivized

In my opinion, SuperOps.ai is unreliable and inefficient. I feel frequent downtime makes it impossible to access critical data, and when issues arise, support is slow and unhelpful. In our case, we repeatedly requested access to backups, but they failed to provide a solution, leaving our business paralyzed during outages. Instead of streamlining operations, I believe it created more problems and wasted our time.

I never contacted support services

Incentivized

very easy to start using it.

Incentivized

Action1 excels with patch management and their ability to show if applications have been marked as vulnerable. It is also hard to beat their free model where the first 200 are free. When I first started with Action1 it was only 50 endpoints so seeing that expand so much is awesome.

Incentivized

We haven't seen this pace of development or support from any other player in the market both newer entrants and veteran competitors alike

Incentivized

• Saved hours per week on patching and able to ensure a 100% patching success rate.
• Able to create custom alerting on potential problems as well as able to create some automation to automatically address problems.
• Improved support to our remote locations and users.
• Custom deployments allow us to have a mechanism to deploy custom applications we build as well as other third party applications we need to distribute.

Incentivized

• Wasted time and resources – Constant troubleshooting reduced productivity.
• Loss of revenue – Downtime and system failures disrupted client services.
• Increased operational costs – Had to invest in alternative solutions due to platform issues.
• Negative client impact – Poor performance damaged trust and credibility with customers.