Action1 vs. Syncro

Action1

Syncro

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Action1	Score 9.5 out of 10	N/A	Action1 is an autonomous endpoint management platform that is cloud-native, scalable, and configurable in 5 minutes. It is free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching - AEM’s foundational use case - through peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates costly, time-consuming routine labor, preempts ransomware and security risks, and protects the digital…	N/A
Syncro	Score 7.4 out of 10	N/A	Syncro offers an Extended Monitoring and Management (XMM) platform for midsized MSPs and internal IT teams. The platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale.	$159 per month per user

Pricing

Action1

Syncro

Editions & Modules

No answers on this topic

Core: $159
per month per user
Team: $209
per month per user

Offerings

Pricing Offerings
Action1	Syncro
Free Trial
No	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

—

Discount available for annual payment.

More Pricing Information

Community Pulse
	Action1	Syncro
Considered Both Products	Action1 DK Douglas Kolar IT Director Chose Action1 While other RMMs may only be good at one thing, Action1 is really good at everything that their does. If they don't have it in the platform yet, that's because it's not good enough for their standards. From a pricing standpoint on Patch/Software management there is no match for … Incentivized Helpful? Verified User Anonymous Chose Action1 Action1 has a sweet spot with the functionality it provides at a great price point. The product is not overwhelming yet continues to grow with functionality that customers request. Incentivized Helpful? Brandon Faircloth Technology Director Chose Action1 Freshdesk and Freshservice are great products with Freshservice being the better of the two. However, in comparison to Action1 with regards to our budget, it was an easy choice to select Action1. I selected Action1 not only because of the "free" price tag, but also because I … Incentivized Helpful? Verified User Anonymous Chose Action1 Aforementioned regarding the high cost of Lansweeper. In my experience, it also has a greater effort to configure and isn't as easy to deploy and customize out of the box. In my opinion, their platform is built around the assumption everyone is a long-time customer and/or a big … Incentivized Helpful? LD Lo Dutra IT Manager Chose Action1 To be honest, I might have been lucky, but Action1 was the first I actually tested. I've heard from our mother company from Italy, that they have tested NinjaOne but it was not what they were expecting in terms of vulnerability and patch management. I've recently suggested them … Incentivized Helpful? NA Nick Axelberg Network/Technology Director Chose Action1 GFI Languard was pretty nice, but that was ages ago. I do pay for PDQ deploy and inventory though and am happy with that software...however, while its feature set does overlap with Action1, it is not just another flavor of the same thing, so I find that I use both of them. Incentivized Helpful? Verified User Anonymous Chose Action1 Action1 excels with patch management and their ability to show if applications have been marked as vulnerable. It is also hard to beat their free model where the first 200 are free. When I first started with Action1 it was only 50 endpoints so seeing that expand so much is … Incentivized Helpful? Verified User Anonymous Chose Action1 Action1 is cheaper then the competitors that I have used. Incentivized Helpful? RC Rob Chapman Systems Administrator Chose Action1 From a functionality point of view the platforms are very similar, when we worked with NinjaOne they tried the hard push for us to onboard our entire organization. We didn't want that and they refused to scale down to the requirements of our small satellite office (<10 … Incentivized Helpful? CW Chris Weis Sr. Engineer / Solutions development Chose Action1 For the amount of functionality you get with the cost, no other product compared to Action1 did. The free trial and free endpoints they offer help prove there is no time trial to rush and select a product. The support has been fantastic with the company as well as the Action1 … Incentivized Helpful? Mauricio Vergara Director de Servicios Profesionales Chose Action1 easy of use and pricing model, adn the 100 fee hosts is an amazing feaure. Incentivized Helpful? Verified User Anonymous Chose Action1 Action1 is a similar but less feature-filled product than ConnectWise or Kaseya. However, Action1 can fulfill the main use-case scenarios of both products at a much lower cost per endpoint. Action1 is also constantly innovating and working with its users to improve upon the … Incentivized Helpful? CG Clint Guidry Network Administrator Chose Action1 Action1 is much easier to use than PDQ and easier to use to create packages. Incentivized Helpful? GV Gerrie Vosser Remote Support & Sales Chose Action1 Action1 provides much more control and features than ITarian. Incentivized Helpful? Verified User Anonymous Chose Action1 Price for one. The cost is extremely reasonable IMO. Action1 is easier to use for a non-technical person and there is zero maintenance since it is cloud hosted. Incentivized Helpful? Samuel Couturier Owner Chose Action1 After looking at different solutions, Action1 [Cloud Remote Monitoring and Management Solution] was the perfect fit for us that delivered all of the features we wanted without being as costly as some of the others alternatives we've looked at. There was no minimum endpoint … Incentivized Helpful? Verified User Anonymous Chose Action1 Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most … Incentivized Helpful?	Syncro Verified User Anonymous Chose Syncro Solarwinds is really good one, more expensive than Syncro through. Two other platforms that are good but not listed in the production search are NinjaRMM and Bluetrait. These are a few other alternatives to Syncro a business should consider when choosing which software will … Incentivized Helpful? Halion Abramovitch Director Of Technology Chose Syncro ConnectWise Automate and NinjaOne Incentivized Helpful? Sergey Ratakhin Business owner Chose Syncro Basically same thing but they bolted on remote access and RMM to it. Incentivized Helpful? Verified User Anonymous Chose Syncro Much easier to learn and use Incentivized Helpful? Verified User Anonymous Chose Syncro Syncro does not have every bell or whistle (especially when compared with Kaseya VSA). However from a cost versus feature perspective, Syncro wins hands down. Syncro versus Atera - they are very similar products and also use the per agent pricing. This was a big driver for us … Incentivized Helpful?

Features

Action1

Syncro

Application Performance Management

Comparison of Application Performance Management features of Product A and Product B
	Action1 - Ratings	Syncro 6.5 Ratings 7% below category average
Virtualization monitoring	00 Ratings	7.40 Ratings
IT Asset Discovery	00 Ratings	5.60 Ratings

Monitoring Tasks

Comparison of Monitoring Tasks features of Product A and Product B
	Action1 - Ratings	Syncro 7.5 Ratings 7% above category average
Remote monitoring	00 Ratings	8.40 Ratings
Network device monitoring	00 Ratings	6.60 Ratings
Activity Monitoring	00 Ratings	7.60 Ratings

Management Tasks

Comparison of Management Tasks features of Product A and Product B
	Action1 - Ratings	Syncro 7.4 Ratings 10% above category average
Patch Management	00 Ratings	7.80 Ratings
Policy-based automation	00 Ratings	7.00 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	Action1 - Ratings	Syncro 7.3 Ratings 9% above category average
Attended device access	00 Ratings	8.80 Ratings
Unattended device access	00 Ratings	7.60 Ratings
Mobile device access	00 Ratings	7.00 Ratings
Virtual device access	00 Ratings	8.00 Ratings
Multiple-display support	00 Ratings	4.50 Ratings
Multiple concurrent sessions	00 Ratings	8.00 Ratings

Best Alternatives
	Action1	Syncro
Small Businesses	Avast CloudCare Score 10.0 out of 10	Panda Systems Management Score 7.3 out of 10
Medium-sized Companies	KACE Systems Management Appliance Score 8.5 out of 10	Action1 Score 9.5 out of 10
Enterprises	KACE Systems Management Appliance Score 8.5 out of 10	TeamViewer Score 8.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Action1	Syncro
Likelihood to Recommend	9.6 (0 ratings)	6.6 (0 ratings)
Likelihood to Renew	9.4 (0 ratings)	- (0 ratings)
Usability	9.5 (0 ratings)	7.0 (0 ratings)
Support Rating	5.0 (0 ratings)	- (0 ratings)
Implementation Rating	10.0 (0 ratings)	- (0 ratings)

User Testimonials
	Action1	Syncro
Likelihood to Recommend	Any place that has multiple computers that need to be managed can benefit from using Action1. Currently that means Windows PC's and servers, Linux PC's and servers and devices running MacOS can be managed by Action1 and benefit from their patch management and software management tools. Mobile OS need not apply at this point. DK Douglas Kolar IT Director Read full review	The good is pretty good when it comes to Syncro. Window patching works well. They add features often. No hidden fees and good pricing. The bad, are inconvenient when it comes to Syncro but could be worse. Reporting does not look good. Support only through email. There are no forums or network scanning/SNMP Incentivized Verified User Anonymous Read full review
Pros	Automations. We utilize scheduled tasks that we define within Action1 to provide additional controls for reporting, alerting, and for endpoint management. It is a unique way to expand functionality by use of centrally managed scripting events. Able to create and view reports showing detailed information of all types of endpoints within my enterprise. We can also create custom reports from a large set of available data points and can also create custom alerts based on these data points. Vulnerability detection and resolution management. Able to detect vulnerabilities and apply controls or actions based on the vulnerabilities found. Along with the Security patching, this adds and extra layer of visibility and control to secure my environment. Custom application deployments. Action1 provides a large set of third part applications you can deploy and patch updates for, but if you have custom applications built in-house or just an application that is not available in the software repository that Action1 has, you can build your own custom deployments easily. Incentivized CW Chris Weis Sr. Engineer / Solutions development Read full review	Decent UI Things generally work Not too expensive Incentivized Sergey Ratakhin Business owner Read full review
Cons	Remote Access could use added functionality The deployment screens for update deferrals can be hard to understand at first and easy to skip since it carries some default info when you create a new automation rather than a more conspicuous prompt to update. Incentivized Verified User Anonymous Read full review	Ticketing. Whilst the ticketing system works, it is fairly basic compared to specific ticketing solutions. Some improvements here would be great. Remote Management - granular options on accounts. You are unable to have some clients or systems which do not require a password for remote access, whilst having this set for other clients/accounts. This makes it a problem if you want to use the remote management component on servers where there is no one available to approve access Better "built in" remote access software. Whilst the base remote access software works and that the system integrates with larger remote management vendors, some improvements to the remote management component would be beneficial Incentivized Verified User Anonymous Read full review
Likelihood to Renew	it is an excellent product Incentivized Mauricio Vergara Director de Servicios Profesionales Read full review	No answers on this topic
Usability	Easy to use. Straight Forward. No hidden settings or stuff that's buried several layers deep and you have to watch a video before you do it. Point. Click. It works and I can feel assured that my CVE issues are being handled. Incentivized NA Nick Axelberg Network/Technology Director Read full review	The overall value of Syncro is good due to cost of software and the things that it does do well. However, there are some limitations that will be frustrating and may require extra software or time to complete or format in other platforms. So, can cause some setbacks to some organizations but be work well for others, based on their needs Incentivized Verified User Anonymous Read full review
Support Rating	I never contacted support services Incentivized Mauricio Vergara Director de Servicios Profesionales Read full review	No answers on this topic
Implementation Rating	very easy to start using it. Incentivized Mauricio Vergara Director de Servicios Profesionales Read full review	No answers on this topic
Alternatives Considered	Freshdesk and Freshservice are great products with Freshservice being the better of the two. However, in comparison to Action1 with regards to our budget, it was an easy choice to select Action1. I selected Action1 not only because of the "free" price tag, but also because I didn't need a full fledged ITSM product. Action1 is cheaper, easier to setup and use, and is cloud based as well so you don't need to install it on a server to utilize. Incentivized Brandon Faircloth Technology Director Read full review	Syncro does not have every bell or whistle (especially when compared with Kaseya VSA). However from a cost versus feature perspective, Syncro wins hands down. Syncro versus Atera - they are very similar products and also use the per agent pricing. This was a big driver for us and Syncro came out at cheaper priced option. Atera does have more features and is a more mature product - however the features that we required were perfect in SyncroMSP Incentivized Verified User Anonymous Read full review
Return on Investment	It's pretty hard to negotiate investments / costs in IT when you have a small team in a mid size company. Everything is seen as useless cost and not investment. As of now, I'm pretty sure that if we ever cross the free-tier, I'll have no problems with investment approval since the tool is proven and useful on a daily basis. I believe this was the single most importat decision that Action1 took in their sales model. Incentivized LD Leo Dutra IT Manager Read full review	Saved us hundreds of dollars switching from previous provider Incentivized Halion Abramovitch Director Of Technology Read full review
ScreenShots	Action1 Screenshots	Syncro Screenshots