Likelihood to Recommend If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
Read full review SyncroMSP (Servably, Inc)
SyncroMSP is great for MSPs starting out or wanting to keep their costs low. Some RMM software will charge per install - and price breaks only available as your base grows to a significant number. As Syncro is a "per agent" cost, the costs for an MSP are (a) known and (b) easily to manage as the team grows. The third-party integration element is very useful for MSPs looking to be able to not only onsell additional services, but the management of these services is simple for anybody to use
Read full review Pros Customer service and support team are easy to reach and response time is really fast Interface is really user friendly and easy to use Read full review SyncroMSP (Servably, Inc)
Integration with other solutions. Syncro partners with a number of vendors (such as AV related software), which seamlessly integrates with the solution - at an extremely affordable price. The RMM part of the solution works as it needs to - providing us with remote access to our clients systems. Whilst basic, it does the job perfectly and effortlessly. Simple interface. Some MSP software becomes overly complex - Syncro takes the hassle out of these complex systems by providing our team with an easy to navigate solution. Read full review Cons I wish the remote connection has a file transfer feature. I hope Action1 will implement DLP and Secure Web Gateway features in the future. Read full review SyncroMSP (Servably, Inc)
Ticketing. Whilst the ticketing system works, it is fairly basic compared to specific ticketing solutions. Some improvements here would be great. Remote Management - granular options on accounts. You are unable to have some clients or systems which do not require a password for remote access, whilst having this set for other clients/accounts. This makes it a problem if you want to use the remote management component on servers where there is no one available to approve access Better "built in" remote access software. Whilst the base remote access software works and that the system integrates with larger remote management vendors, some improvements to the remote management component would be beneficial Read full review Alternatives Considered Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as
SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
Read full review SyncroMSP (Servably, Inc)
Syncro does not have every bell or whistle (especially when compared with
Kaseya VSA ). However from a cost versus feature perspective, Syncro wins hands down. Syncro versus
Atera - they are very similar products and also use the per agent pricing. This was a big driver for us and Syncro came out at cheaper priced option.
Atera does have more features and is a more mature product - however the features that we required were perfect in SyncroMSP
Read full review Return on Investment ROI = Time saved for us. The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices. Read full review SyncroMSP (Servably, Inc)
The integrated AV solution with Bitdefender is very cheap - yet very a very high quality NGAV solution. It allows us to ensure our clients have access to an NGAV solution at an affordable price Syncro has allowed us to expend our business into new areas which were not able to be accessed previously. This means that we can now service our clients in different ways than previously. The fixed cost pricing allows our teams to understand what their costs are - but also allow us to grow the business and customer base with no increase in costs until we increase our technical team. Read full review ScreenShots