What users are saying about
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Top Rated
95 Ratings
5 Ratings

ActivTrak

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Top Rated
95 Ratings
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Score 8.7 out of 100
5 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

ActivTrak

Perfect for keeping track of remote employees, and it isn't detectable. Therefore, employees will act naturally.Also makes note of downtime as well, another plus.Being in a smaller office environment, it's not something I'd use in the office because employees are easier to keep tabs on. ActivTrak definitely has more pluses than minuses.
Christopher Kowalski | TrustRadius Reviewer

Cloud Desk

[CloudDesk is] well suited to cater for all your employee work progress needs. Its quite useful as its an app that allows you to keep track of remote workers across multiple time zones, especially during the worldwide pandemic. It can be used for different size businesses and industries. Very useful app, highly recommended product!!!
Tyrell Adkins | TrustRadius Reviewer

Feature Rating Comparison

Workforce Analytics

ActivTrak
8.1
Cloud Desk
Automated data collection
ActivTrak
8.8
Cloud Desk
Data analysis
ActivTrak
8.4
Cloud Desk
Benchmarking
ActivTrak
7.8
Cloud Desk
Pre-built content
ActivTrak
8.1
Cloud Desk
Data management
ActivTrak
8.0
Cloud Desk
Self-service insights
ActivTrak
7.7
Cloud Desk

Pros

ActivTrak

  • The alarms feature is wonderful. In the past, we have had employees save company files to an external device and we had no idea. Having the ability to trigger an alarm and capture screenshots when this occurs is extremely helpful.
  • The analytics provide a good bit of insight. For example, we have an employee who wasn't getting any work done, because he was constantly evaluating software that would make his job easier. We were easily able to see what he was spending his time on by using reports as well as looking at the dashboard where you are able to view a breakdown of categories.
  • Screen capturing is extremely beneficial. Instead of trying to piece a puzzle together, you can simply view the screenshot.
Kelly Smith | TrustRadius Reviewer

Cloud Desk

  • Employee Time Tracking
  • Employee Engagement Checking
  • Employee Identity Verification
  • Live Screenshots
  • Remote Employee Activity Monitoring
SK Moinur Rahman | TrustRadius Reviewer

Cons

ActivTrak

  • Agent sometimes stops reporting for no apparent reason, causing discrepancies of data.
  • There is no information about software limitations or restrictions, we found out that the agent doesn't work on older versions of MAC OS.
  • Uninstalling agent from a machine sometimes does not cause it to stop showing as a user on the list, it just stops it from reporting data
Anonymous | TrustRadius Reviewer

Cloud Desk

  • Some features are still rough around the edges
  • Some bugs
  • Factors such as idle time are shown separately--one needs to manually add them
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ActivTrak

ActivTrak 9.1
Based on 1 answer
We have found it to be an invaluable tool to increate employee productivity and focus.
Anonymous | TrustRadius Reviewer

Cloud Desk

No score
No answers yet
No answers on this topic

Usability

ActivTrak

ActivTrak 9.3
Based on 28 answers
ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation
Anonymous | TrustRadius Reviewer

Cloud Desk

No score
No answers yet
No answers on this topic

Reliability and Availability

ActivTrak

ActivTrak 8.2
Based on 1 answer
It's never been down.
Anonymous | TrustRadius Reviewer

Cloud Desk

No score
No answers yet
No answers on this topic

Performance

ActivTrak

ActivTrak 7.3
Based on 1 answer
Some reports are a little slow to load based on the size of record sets returned.
Anonymous | TrustRadius Reviewer

Cloud Desk

No score
No answers yet
No answers on this topic

Support Rating

ActivTrak

ActivTrak 9.5
Based on 26 answers
Support is very easy. Live chat or a ticketing system. The support is helpful and kind.They are experts in their software and with the Employee Activity Tracking space; they know how to make it do what you want it to do and they'll help you do it. We've used their support sparingly. We've found that the software is powerful and feature rich; but also, has great documentation and support is there when we still are needing a nudge.
Anonymous | TrustRadius Reviewer

Cloud Desk

No score
No answers yet
No answers on this topic

Implementation Rating

ActivTrak

ActivTrak 9.1
Based on 1 answer
IT was as easy as pushing the agent out to the machines that needed to be tracked.
Anonymous | TrustRadius Reviewer

Cloud Desk

No score
No answers yet
No answers on this topic

Alternatives Considered

ActivTrak

We selected ActivTrak for ease of use, cost, features and privacy. There is no keylogging in ActivTrak, which can be a violation of HIPAA. Our clients appreciate that ActivTrak tracks employee behavior without outright spying on employees.
Jonathan Sheldon | TrustRadius Reviewer

Cloud Desk

CloudDesk is more flexible in the sense that it is easier to use and is affordable. Moreover, the app is extremely easy to use, and adoption amongst employees is higher than that of other tracking apps, as employees understand what they are signing up for. Overall, its great for monitoring desk-based employees
Anonymous | TrustRadius Reviewer

Return on Investment

ActivTrak

  • We had to do staff reductions because of COVID. ActivTrak helped us identify employees that either need to be laid or or reassigned [due] to inactivity.
  • We have caught users surfing porn at work and corrected them before it turned into a sexual harassment lawsuit.
  • We have caught data theft before it became a large issue and prevented further theft.
Michael Wright | TrustRadius Reviewer

Cloud Desk

  • CloudDesk® is very affordable
Linda J Brannon | TrustRadius Reviewer

Screenshots

Pricing Details

ActivTrak

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

ActivTrak Editions & Modules

Edition
Free$0.001
Advanced$9.002
Premium$15.002
  1. user/month
  2. user/month billed annually
Additional Pricing Details

Cloud Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cloud Desk Editions & Modules

Additional Pricing Details
$10 per user per month

Rating Summary

Likelihood to Recommend

ActivTrak
8.5
Cloud Desk
8.9

Likelihood to Renew

ActivTrak
9.1
Cloud Desk

Usability

ActivTrak
9.3
Cloud Desk

Reliability and Availability

ActivTrak
8.2
Cloud Desk

Performance

ActivTrak
7.3
Cloud Desk

Support Rating

ActivTrak
9.5
Cloud Desk

Implementation Rating

ActivTrak
9.1
Cloud Desk

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