This is excellent software if you wonder what your team is doing when you aren't there. If you want to improve your team's workflows and efficiencies so they get more done with less fatigue, this is a great thing to have. This is not spyware. It isn't designed to capture keystrokes. It is designed to help your team improve performance and for management to understand what they are doing and help them improve. If you want to micromanage your team, then don't use this.
When vetted against the industry, we felt that the user interface and efficiency of the platform supported our objective of providing a pleasant applicant experience.
Alerts for when someone is not working during scheduled hours (although this may already exist and we don't utilize it as I know the alarm feature is pretty comprehensive)
Because of our IT configurations, a lot of weird "groups" show up on the dashboard which looks a bit confusing
Not having to create a group for 1 employee to see their own data, just allow each user to see their own data once their access account is created
We are in agreement that the tool is very handy as a security companion. The system collects and retain relevant historical data to be queried when you desire e.g. in security reviews once a week.
ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation
Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.
We selected ActivTrak for the features we were looking for. One of the main reasons was the deployment for Chromebook's and of course the price. During our demo held with each party, we were impressed with presentation from ActivTrak. One thing we would've liked is for ActivTrak to also be available for deployment to Android phones.
We were impressed with the intuitive UI and gamified approach of the platform, along with the in-depth IO Phycological assurance that the candidate evaluation aspect would operate as intended. Other tools were traditionally designed around multiple answer Q&A, with a high abandon rate. The time to complete the Logi-Serve assessment was 25% that of the other tools. As a result, the test completion rate consistently hovered above 93%, a significant improvement over previously used tools.
Defensive capabilities immediately avoided data exfiltration from an outgoing employee.
Trends for underperforming or underdeveloping users can be spotted, analyzed by managers, and used within their overall development management to help staff reach their best potential.
Costing for targeted use is relatively low and therefore a "no brainer."
