ActivTrak vs. Teramind

ActivTrak does exactly what it's designed to do. There are use cases that my team did not use, but the basic functions work well and suited our needs. It might be less appropriate for much larger teams, we are just 16.

Incentivized

Teramind is best suited to businesses [that] wants to prevent data leaks over external drives, networks, and on cloud services with excellent user activity and clipboard monitoring functionalities and data loss prevention from insider threats by granting access rights to information and creating rules to notify authorities about [the] suspicious activity before it happens.

Incentivized

• ActivTrak gives me a breakdown of hours during which my employees were actively working, when they were active online but unproductive, when they were inactive, and when they were not online.
• ActivTrak gives me a detailed breakdown of the software, platforms, and programs my employees worked on/in during each block of the day.
• ActivTrak provides a detailed breakdown of how I spend my time each day to help me improve my productivity.

Incentivized

• User Productivity--Can see in real time how systems and rules management implements effect employees work.
• Activity Trends--You can see what types of programs, trends or content effect users.
• Motivation--Users have access to their productivity dashboards and metrics compared against other users, and it can increase motivation through friendly competition.

• A more detailed explanation is required when updating specific titles within the system. For instance, total time has recently become "screen time". An email notification of this change and its implications would have gone a long way.
• Easier to read the Activity Log in reporting. Sometimes, when downloading large amounts of reports, it can be cumbersome and challenging to navigate through them.
• Customized reports feature.

Incentivized

• Sometimes it constantly gets disconnected.
• It creates duplicate each time i try to log on a different device.
• With antivirus in place it may be hard to install because it always flag it as a virus.

Incentivized

We have been using it for several years and find the benefits are quite excellent for the cost so we will renew again next year.

Incentivized

ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation

Incentivized

For new users, the web admin console is welcoming and easy to use. The configuration and the required settings are easy to understand.

Have not experienced any outages or application errors.

Incentivized

Some reports are a little slow to load based on the size of record sets returned.

Incentivized

Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.

Incentivized

They've got live chat support right on their dashboard, which usually responds within minutes.

There should be a way to automatically implement the system without giving users the opportunity to accept or deny the program on their computers.

Incentivized

We were referred to ActivTrak by our outsourced IT team and didnt really evaluate anyone else. We were looking for something simple where we could easily install and do basic monitoring. We didn't want to make the company feel like we were tracking detailed activity, so the fact that we could just monitor basic stuff was both helpful to us and not scary for the employee

Incentivized

Teramind is easy simple easy to navigate through with and intuitive and powerful user interface offering dashboard rich features and excellent video and screen recording and being able to hind log out access which makes it the smart monitoring tool than any other products. Teramind can be used from anywhere both in app and web based.

Incentivized

The product's overall scalability is good as our team grows. We would like to see updates to meet market demands.

Incentivized

• I can easily see who are contributing members and who are not committed.
• We do not have to pay for people that are truly not working.
• I can demonstrate to leadership that our team is a contributing valuable asset through the productivity calculation.

Incentivized

• Remote user management.
• Usage of critical data.
• Good ROI eliminates the need for remote support tools, DLP, and Employee monitoring in the same console.