Acumatica vs. Korber Warehouse Edge

If they were looking for a little more sophistication out of the box from QuickBooks and we're not gonna do a lot of customizations at all that I think your system is fine if you're gonna customize it to operate in your unique environment, I think your system due to the upgrade process is highly complex to maintain long-term.

Korber Warehouse Edge (formerly HighJump / AccellosOne) is well suited for any organization that ships to customers. If an organization has different shipping parameters for different customer customizations, it can be costly adding to the original price of the software.

Incentivized

• We're excited on how it links everything together. So our current system, we have a hard time, if we're in a service ticket, being able to easily go back to an old service ticket of that customer and it's so many clicks away. And with the side panels we're very eager to be able to in the same screen click and have the information that we need.

Incentivized

• The system has a fairly intuitive user experience that quickly enabled us to achieve performance improvements
• While integration with our ERP (NetSuite) has had a couple of issues, by and large, it has been a significant improvement over our prior environment (Sage).

Incentivized

• Manufacturing suite. You have all the time. So for the Manufacturing edition, you're able to have negative issues that are unlimited and are not balanced into a job that needs to be improved. The mobile app itself for warehouse picking and management sets the default item to one. This is not how most warehouses that I've ever worked at operate. Bomb hierarchy and respectful of child elements. These are nitty gritty elements, but these are kind of down-and-dirty items that need to improve. But overall it's pretty good.

Incentivized

• Backorders--there are no alerts when backorders don't drop down
• Reports--there are a number of reports we don't use because they are not easily customizable

Incentivized

We aren’t going to switch at this point! It’s a great system and we are looking forward to realizing the full potential of the system once we can find a VAR who has a bench that can support us.

Incentivized

Most "things" are intuitive which makes the software nice. A few other "things" make no sense and come from a programmers mind, not a users experience.

Incentivized

there have been some performance issues

Incentivized

We used Acumatica Support directly for the first year or so. Overall it's pretty good, but sometimes the support staff wasn't educated on the customizations we had, nor was I as the Customer as I couldn't remember which things were customized and which things were out of the box, so when there was an error, there were some misunderstandings.

Incentivized

I'd say the partner selection is critically important. I think the software is very easy to implement. It's very customizable to your business. Finding a partner that will work with you to understand your business and your needs is the critical piece to make sure that the system goes along with it.

Incentivized

Well, we decided to go with Acumatica and I believe it was a really good decision. The VAR was a big part of that as well because of their insights and knowledge, but I just felt Acumatica was the right fit for us in size and it had the capabilities we needed, but it also wasn't overkill.

Incentivized

Korber Warehouse Edge (formerly HighJump / AccellosOne) is a warehouse management software with one purpose. It does what it should. Sage X3 is a ERP system that integrates shipping but misses some of the warehouse management components.

Incentivized

• Positive impact. Customers had no problems getting their products during the implementation process and this location still grew 10% this year. So, it's enabled us to handle more with less steps and also with less people. Even though we didn't need to let anyone go, we were able to divert those resources to things that help generate revenue or to handle more orders.

Incentivized

• We have reduced pick/pack staff due to operational improvements enabled by Warehouse Edge.
• We have been able to acquire new customers and fulfillment programs due to the capabilities of the HighJump system.

Incentivized