What users are saying about

Acumatica 5.0

10 Ratings

Orderwave

1 Ratings

Acumatica 5.0

10 Ratings
Score 8.5 out of 101

Orderwave

1 Ratings
Score 8 out of 101

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Likelihood to Recommend

Acumatica 5.0

As I have only used it in one business I can't say too much how relevant it would be for other types of business, eg Retail or Manufacturing. It doesn't appear to be specifically set up for ecommerce.

We wholesale products and it works well for that kind of business model.
Justin Leflaive profile photo

Orderwave

If you manage orders of physical goods, Orderwave works just fine! They integrate with many e-comm platforms and are generally well-suited to those who sell products on their site, who want to send automated order receipts and confirmation emails, and for accounting purposes to tally up total sales (including taxes, shipping costs, etc.). The fact that they also integrate with our email platform makes it extra useful so I can really hone in on segmentation and order history. That's pretty invaluable to me, as an email marketer. If you don't sell goods, I can't see it being appropriate
Steffany Winkelmann profile photo

Feature Rating Comparison

Customization

Acumatica 5.0
7.0
Orderwave
API for custom integration
Acumatica 5.0
7.0
Orderwave

Security

Acumatica 5.0
7.0
Orderwave
Role-based user permissions
Acumatica 5.0
7.0
Orderwave

Reporting & Analytics

Acumatica 5.0
6.7
Orderwave
Dashboards
Acumatica 5.0
4.0
Orderwave
Standard reports
Acumatica 5.0
7.0
Orderwave
Custom reports
Acumatica 5.0
9.0
Orderwave

General Ledger and Configurable Accounting

Acumatica 5.0
8.3
Orderwave
Accounts payable
Acumatica 5.0
10.0
Orderwave
Accounts receivable
Acumatica 5.0
8.0
Orderwave
Global Financial Support
Acumatica 5.0
5.0
Orderwave
Intercompany Accounting
Acumatica 5.0
9.0
Orderwave
Journals and Reconciliations
Acumatica 5.0
10.0
Orderwave
Standardized Processes
Acumatica 5.0
8.0
Orderwave

Inventory Management

Acumatica 5.0
8.5
Orderwave
Inventory tracking
Acumatica 5.0
9.0
Orderwave
Location management
Acumatica 5.0
8.0
Orderwave

Order Management

Acumatica 5.0
9.3
Orderwave
Pricing
Acumatica 5.0
10.0
Orderwave
Order entry
Acumatica 5.0
9.0
Orderwave
Cost of goods sold
Acumatica 5.0
8.0
Orderwave
End-to-end order visibility
Acumatica 5.0
10.0
Orderwave

Subledger and Financial Process

Acumatica 5.0
6.8
Orderwave
Automated Invoice Processing
Acumatica 5.0
7.0
Orderwave
Customer Collections
Acumatica 5.0
7.0
Orderwave
Cash Management
Acumatica 5.0
7.0
Orderwave
Period Close
Acumatica 5.0
6.0
Orderwave

Pros

  • Generic Inquiries are a very easy way to create custom reports.
  • The automation schedules are useful, we use these for confirming of shipments, creating invoices and emailing them. Reduces workload.
  • Open for integration with other software. We find the ease of connection to MS PowerBI very useful.
Justin Leflaive profile photo
  • Order management is clearly important when you run an e-commerce platform. As I can only speak from a marketing perspective (not business intelligence or finance), please know I may be limited in what I know/share. It's seriously a ridiculously useful piece of software. Anyhow. Orderwave allows me to pull in order information into Listrak, our ESP (email service provider). With this information, I can segment on SO many levels such as order total, number of orders, date of last (or all) purchase(s), what was purchased, over what period of time X items were purchased.... the options are limitless.
  • Because I do a lot of testing with my emails - testing the whole customer experience from receiving an email to completing an order - I need the ability to review order information (name, address, items purchased, S&H info, tax info, etc. etc.). While our admin manages all the customization of that order receipt, I'm able to quickly make any changes necessary in the back end, like if I'm seeing a pricing discrepancy between what is advertised on our site and what the final order purchase was (usually due to the way we set up a bundle product and not an issue with the platform).
  • It's really, really easy to see if we have available inventory of select SKUs that we are about to promote. It also gives me an idea if there is an issue with syncing between SAP and Orderwave, or Orderwave and Magento (our e-comm platform).
Steffany Winkelmann profile photo

Cons

  • The CRM module is very basic.
  • There is no supplier remittance function.
  • The API is basic, our ecommerce integration has had to be built nearly from scratch.
Justin Leflaive profile photo
  • I'm not the biggest fan of their email platform, but it does exactly what it needs to do... I just like drag & drop email builders. In addition, I've found that at times the code editor doesn't expand very large, so I often have to copy & paste into a separate code editor (such as Sublime Text) to edit a few lines of code. While the WYSIWYG editor opens in a new window allowing it to more easily expand, I don't get that with the code editor (at least not in Chrome on Mac).
  • Support documentation is still a little difficult to manage, but I have noticed truly significant improvements and am more easily able to find the things I need. Our AM is able to help me when I can't find something, which is a big help. I'm sure in time it will improve more.
  • The overall look and feel feels old. Like the email platform, it does exactly what it needs to do and it does it well without issue. But the innards feel like Windows XP in 2018. The walls are sturdy and supportive; it just needs a new coat of paint. :)
Steffany Winkelmann profile photo

Likelihood to Renew

Acumatica 5.09.0
Based on 1 answer
It is very customisable and good value for money. It is also scalable for the future. The CRM and ecommerce integtration are the main downsides.
Justin Leflaive profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite is much more expensive and is difficult to customise or integrate.
SAP is a more complex and powerful system, but several times more expensive to implement and run.
Justin Leflaive profile photo
I wasn't involved in the purchasing decision of Orderwave, but I am familiar with IBM Order Management (used in the past) and much prefer Orderwave. It's cleaner and the information I need is more direct an apparent. Despite it's 'old' look, it's far more effective and far easier to use. I need easy. My day is spent between 10+ applications and if something isn't easy to use, I just won't use it. Orderwave lets me do my job well
Steffany Winkelmann profile photo

Return on Investment

  • Time to match customer payments has decreased by approximately 30%.
  • Time to enter sales orders has decreased by approx 10%.
  • It has enabled up to easily access our system remotely, meaning we are able to be more flexible in our work.
Justin Leflaive profile photo
  • It has really helped us with business intelligence and gathering more information on who our customers are, what they have (or haven't) purchased, and how we can more effectively market to them. The BI has also helped our telemarketing side (with the call center) better understand what products are most frequently ordered over the phone vs online.
  • Managing stock levels is super easy and allows our marketing team to more effectively merchandise and promote products. Without this, we would just be guessing what we should promote.
  • I think one of the biggest ROI pieces has been the customizability of the Order Confirmation email. We have a dynamic tool that our email provider offers that serves up products based on what the customer has ordered, viewed, and abandoned, so we can dynamically populate those products in the Order Confirmation email. Orderwave helped us create a custom variable that we could use with our ESP's dynamic code, and we've seen an increase (~3-4%) in sales from the Confirmation email.
Steffany Winkelmann profile photo

Screenshots

Acumatica 5.0

Pricing Details

Acumatica 5.0

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Orderwave

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details
We have custom pricing available based on features needed, number of users, order volume and currencies supported.