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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ADAPTcrm

    Score7.2 out of 10
    N/AADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.N/A

    Copper

    Score8.7 out of 10
    N/ACopper is a customer relationship management (CRM) built as an integration into Google Apps.

    $12

    per month per user

    Pricing
    ADAPTcrmCopper
    Editions & Modules
    No answers on this topic
    Starter - Paid Annually
    $9.00
    per month per user
    Basic - Paid Annually
    $23.00
    per month per user
    Professional - Paid Annually
    $59.00
    per month per user
    Business - Paid Annually
    $99.00
    per month per user
    Offerings
    Pricing Offerings
    ADAPTcrmCopper
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Up to 15% discount for annual pricing.
    More Pricing Information
    Community Pulse
    ADAPTcrmCopper
    Considered Both Products
    ADAPT Software Applications, Inc.
    No answer on this topic
    Copper
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    89%
    Would buy again
    48 Answers
    Delivers good value for the price
    No answers on this topic
    89%
    Delivers good value for the price
    42 Answers
    Happy with the feature set
    No answers on this topic
    85%
    Happy with the feature set
    46 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    89%
    Lived up to sales and marketing promises
    39 Answers
    Implementation went as expected
    No answers on this topic
    94%
    Implementation went as expected
    44 Answers
    Features
    ADAPTcrmCopper
    Sales Force Automation
    Comparison of Sales Force Automation features of ADAPTcrm and Copper CRM
    Feature
    ADAPTcrm
    9.0
    3 Ratings
    14% above category average
    Copper CRM
    5.5
    62 Ratings
    35% below category average
    Customer data management / contact management8.73 Ratings7.360 Ratings
    Workflow management9.73 Ratings7.458 Ratings
    Territory management8.73 Ratings5.04 Ratings
    Opportunity management8.73 Ratings8.457 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.03 Ratings7.462 Ratings
    Contract management9.03 Ratings5.29 Ratings
    Quote & order management9.73 Ratings2.07 Ratings
    Interaction tracking8.43 Ratings6.158 Ratings
    Channel / partner relationship management9.03 Ratings1.07 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of ADAPTcrm and Copper CRM
    Feature
    ADAPTcrm
    9.2
    3 Ratings
    18% above category average
    Copper CRM
    1.4
    10 Ratings
    138% below category average
    Case management9.73 Ratings1.29 Ratings
    Call center management9.03 Ratings1.55 Ratings
    Help desk management9.03 Ratings1.67 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of ADAPTcrm and Copper CRM
    Feature
    ADAPTcrm
    8.9
    3 Ratings
    14% above category average
    Copper CRM
    5.7
    48 Ratings
    30% below category average
    Lead management9.03 Ratings6.945 Ratings
    Email marketing8.73 Ratings4.538 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of ADAPTcrm and Copper CRM
    Feature
    ADAPTcrm
    9.1
    3 Ratings
    17% above category average
    Copper CRM
    6.0
    59 Ratings
    25% below category average
    Task management9.73 Ratings8.857 Ratings
    Billing and invoicing management8.73 Ratings1.75 Ratings
    Reporting9.03 Ratings7.653 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of ADAPTcrm and Copper CRM
    Feature
    ADAPTcrm
    9.1
    3 Ratings
    17% above category average
    Copper CRM
    7.9
    55 Ratings
    3% above category average
    Forecasting9.03 Ratings7.538 Ratings
    Pipeline visualization8.73 Ratings8.752 Ratings
    Customizable reports9.73 Ratings7.547 Ratings
    Customization
    Comparison of Customization features of ADAPTcrm and Copper CRM
    Feature
    ADAPTcrm
    8.7
    3 Ratings
    13% above category average
    Copper CRM
    4.5
    58 Ratings
    52% below category average
    Custom fields8.73 Ratings7.457 Ratings
    Custom objects8.43 Ratings3.412 Ratings
    Scripting environment8.73 Ratings4.13 Ratings
    API for custom integration9.02 Ratings3.037 Ratings
    Security
    Comparison of Security features of ADAPTcrm and Copper CRM
    Feature
    ADAPTcrm
    9.1
    3 Ratings
    8% above category average
    Copper CRM
    8.4
    50 Ratings
    0% above category average
    Single sign-on capability9.03 Ratings8.712 Ratings
    Role-based user permissions9.23 Ratings8.149 Ratings
    Social CRM
    Comparison of Social CRM features of ADAPTcrm and Copper CRM
    Feature
    ADAPTcrm
    8.7
    3 Ratings
    15% above category average
    Copper CRM
    2.0
    12 Ratings
    116% below category average
    Social data9.03 Ratings2.012 Ratings
    Social engagement8.43 Ratings2.07 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of ADAPTcrm and Copper CRM
    Feature
    ADAPTcrm
    8.9
    3 Ratings
    17% above category average
    Copper CRM
    2.6
    40 Ratings
    97% below category average
    Marketing automation9.03 Ratings4.340 Ratings
    Compensation management8.72 Ratings1.01 Ratings
    Platform
    Comparison of Platform features of ADAPTcrm and Copper CRM
    Feature
    ADAPTcrm
    8.7
    2 Ratings
    13% above category average
    Copper CRM
    8.3
    50 Ratings
    8% above category average
    Mobile access8.72 Ratings8.350 Ratings
    Best Alternatives
    ADAPTcrmCopper
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ADAPTcrmCopper
    Likelihood to Recommend
    9.0
    (3 ratings)
    8.8
    (65 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (1 ratings)
    Usability
    9.0
    (2 ratings)
    8.8
    (55 ratings)
    Support Rating
    9.0
    (2 ratings)
    8.2
    (12 ratings)
    User Testimonials
    ADAPTcrmCopper
    Likelihood to Recommend
    ADAPT Software Applications, Inc.
    We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
    Read full review
    Copper
    If you need to track contract expiration dates of your clients or your prospects that you're trying to sell - Copper is your tool. If you want to track specific products, solutions, vendors, etc. Copper can do it. I use it to track many brands of IT products and services with the use of custom fields to track which prospects/clients have any number of these items. Rather than taking notes, I can select the product from a drop down list that I created VERY EASILY within Copper.
    Read full review
    Pros
    ADAPT Software Applications, Inc.
    • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
    • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
    • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
    Incentivized
    Read full review
    Copper
    • Allows for contacts to be synced and organized directly from Gmail.
    • Gives a flexible style and customizable settings to match our company's specific needs.
    • Does a great job of helping us keep track of projects. We easily created a customized "Status" field with several status options that help us update the many phases of our project.
    Incentivized
    Read full review
    Cons
    ADAPT Software Applications, Inc.
    • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
    Incentivized
    Read full review
    Copper
    • Window change: for mobile - when you tap on a card from a pipeline it takes you to the lead’s basic info. I wish it would immediately just open all activities so I can quick see notes
    • I usually use Copper on the go. When you open the Copper app, it immediately opens a collab window. I wish it had some sort of easy dashboard….plus a notes area. I open Copper on mobile to quickly search for someone’s name or to take quick notes from a sales meeting
    Read full review
    Likelihood to Renew
    ADAPT Software Applications, Inc.
    No answers on this topic
    Copper
    It is good value for money
    Incentivized
    Read full review
    Usability
    ADAPT Software Applications, Inc.
    Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
    Read full review
    Copper
    Copper is simple to use and it's simple to figure out the additional functionality you may need or want to use. There are a lot of support articles and the support itself is great. But it's also fairly simple to figure out on your own. It integrates easily with Google Workspace as well.
    Incentivized
    Read full review
    Support Rating
    ADAPT Software Applications, Inc.
    CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
    Incentivized
    Read full review
    Copper
    There have been a few times when I contacted the "help desk" or "support team" and they just told me to watch a video or join a seminar to learn what I am looking to do. I would have expected someone to take a few minutes and literally walk me through the steps one by one until either I figured it out or accomplished the goal of my request.
    Read full review
    Alternatives Considered
    ADAPT Software Applications, Inc.
    ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
    Incentivized
    Read full review
    Copper
    We selected Copper over these other CRMs mainly because of its ability to integrate with Google Workspace. Members of our team have used Salesforce in the past and found it to be a nightmare to work with/on. Candidly, Copper doesn't fill all of our needs so we supplement that with the use of Asana.
    Incentivized
    Read full review
    Return on Investment
    ADAPT Software Applications, Inc.
    • It has resulted in growth of our company.
    • It has enabled to make more connections in market.
    • It has proved as a time saver for us.
    • Its cost has a major negative impact on us.
    Read full review
    Copper
    • Copper has simplified our CRM and makes it easy for the sales team to keep track of leads and opportunities.
    • Copper has allowed us to save money as it is a fairly competitively priced platform.
    • Copper has simplified our workflow, allowing us to work more efficiently and save time from tedious data entry.
    Incentivized
    Read full review
    ScreenShots