ADAPTcrm vs Creatio | TrustRadius

Likelihood to Recommend

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.

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Diana Richerdson

Senior Manager - Agile Development and Delivery

AmdocsTelecommunications, 10,001+ employees

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Any organization seeking a solution that executes business rules and workflows in addition to a CRM should consider this product. I think the system’s flexibility makes it well suited for multiple organizations that need to orchestrate their internal operations and create tailor-made processes to achieve business goals.

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Butch Knowlton

CIO (Chief Information Officer)

RinglerInsurance, 201-500 employees

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Feature Rating Comparison

ADAPTcrm

Creatio

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

ADAPTcrm

Creatio

Case management

Call center management

Help desk management

ADAPTcrm

Creatio

Lead management

Email marketing

ADAPTcrm

Marketing automation

Compensation management

ADAPTcrm

Creatio

Mobile access

ADAPTcrm

Creatio

Visual Modeling

Drag-and-drop Interfaces

Platform Security

Platform User Management

Reusability

Platform Scalability

Pros

It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

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Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
The system is really easy to use. Users pick it up & love it immediately.
Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
Cost: Definitely competitive.

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Will Ludgate

Business/Systems Analyst (contract)

OKI Europe LtdPrinting, 201-500 employees

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Cons

Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.

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Isabella Grace

Sales Associate

Nephos TechnologiesInformation Technology & Services, 11-50 employees

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Having more marketplace solutions that add to the system’s functionality would be great.
We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
We would also like to see some improvements to the customer portal.

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Tatyana Yaroshenko

Chief Marketing Officer

Be TechInformation Technology & Services, 11-50 employees

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Usability

ADAPTcrm 9.0

Based on 2 answers

Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.

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Diana Richerdson

Senior Manager - Agile Development and Delivery

AmdocsTelecommunications, 10,001+ employees

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Creatio 9.1

Based on 31 answers

The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.

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Naveen Gabrani

Founder/CEO

Astrea IT Services Pvt LtdComputer Software, 51-200 employees

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Support Rating

ADAPTcrm 9.0

Based on 2 answers

CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.

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Isabella Grace

Sales Associate

Nephos TechnologiesInformation Technology & Services, 11-50 employees

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Creatio 9.1

Based on 30 answers

Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.

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Verified User

Team Lead in Information Technology

Education Management Company, 11-50 employees

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Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

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The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.

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Carl Moore

CRM Administrator

USEAFinancial Services, 11-50 employees

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Return on Investment

It has resulted in growth of our company.
It has enabled to make more connections in market.
It has proved as a time saver for us.
Its cost has a major negative impact on us.

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Diana Richerdson

Senior Manager - Agile Development and Delivery

AmdocsTelecommunications, 10,001+ employees

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Communication between sales representatives, vendors, and customers helps improve sales.
Automating the sales process has allowed us to land more deals via opportunity management tools.
No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.

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Touch Kulchan

Associate Director - Digital Technology and Consumer Markets

BTI Executive SearchHuman Resources, 51-200 employees

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Pricing Details

General

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$3,000

Starting Price

$0 per user/per month

Creatio Editions & Modules

Edition

Sales Creatio Team edition	$30¹
Sales Creatio Commerce Edition	$35¹
Sales Creatio Enterprise Edition	$60¹
Studio Creatio Enterprise	$25¹
Studio Creatio Free	$0¹

per user/per month

Additional Pricing Details

—

Rating Summary

ADAPTcrm

Creatio

ADAPTcrm

Creatio

ADAPTcrm

Creatio

ADAPTcrm

Creatio

Likelihood to Recommend

ADAPTcrm

Creatio

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Visual Modeling

Drag-and-drop Interfaces

Platform Security

Platform User Management

Reusability

Platform Scalability

Pros

ADAPTcrm

Creatio

Cons

ADAPTcrm

Creatio

Usability

ADAPTcrm

Creatio

Support Rating

ADAPTcrm

Creatio

Alternatives Considered

ADAPTcrm

Creatio

Return on Investment

ADAPTcrm

Creatio

Screenshots

ADAPTcrm

Creatio

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

ADAPTcrm Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Creatio Editions & Modules

Edition

Additional Pricing Details