What users are saying about
19 Ratings
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Top Rated
62 Ratings
19 Ratings
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Score 8.7 out of 100

Creatio

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Top Rated
62 Ratings
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Score 9 out of 100

Likelihood to Recommend

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

Creatio

Any organization seeking a solution that executes business rules and workflows in addition to a CRM should consider this product. I think the system’s flexibility makes it well suited for multiple organizations that need to orchestrate their internal operations and create tailor-made processes to achieve business goals.
Butch Knowlton | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
8.8
Creatio
Customer data management / contact management
ADAPTcrm
8.5
Creatio
Workflow management
ADAPTcrm
9.5
Creatio
Territory management
ADAPTcrm
8.5
Creatio
Opportunity management
ADAPTcrm
8.5
Creatio
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
9.0
Creatio
Contract management
ADAPTcrm
9.0
Creatio
Quote & order management
ADAPTcrm
9.5
Creatio
Interaction tracking
ADAPTcrm
8.0
Creatio
Channel / partner relationship management
ADAPTcrm
9.0
Creatio

Customer Service & Support

ADAPTcrm
9.2
Creatio
Case management
ADAPTcrm
9.5
Creatio
Call center management
ADAPTcrm
9.0
Creatio
Help desk management
ADAPTcrm
9.0
Creatio

Marketing Automation

ADAPTcrm
8.8
Creatio
Lead management
ADAPTcrm
9.0
Creatio
Email marketing
ADAPTcrm
8.5
Creatio

CRM Project Management

ADAPTcrm
9.0
Creatio
Task management
ADAPTcrm
9.5
Creatio
Billing and invoicing management
ADAPTcrm
8.5
Creatio
Reporting
ADAPTcrm
9.0
Creatio

CRM Reporting & Analytics

ADAPTcrm
9.0
Creatio
Forecasting
ADAPTcrm
9.0
Creatio
Pipeline visualization
ADAPTcrm
8.5
Creatio
Customizable reports
ADAPTcrm
9.5
Creatio

Customization

ADAPTcrm
8.5
Creatio
Custom fields
ADAPTcrm
8.5
Creatio
Custom objects
ADAPTcrm
8.0
Creatio
Scripting environment
ADAPTcrm
8.5
Creatio
API for custom integration
ADAPTcrm
9.0
Creatio

Security

ADAPTcrm
8.8
Creatio
Single sign-on capability
ADAPTcrm
9.0
Creatio
Role-based user permissions
ADAPTcrm
8.5
Creatio

Social CRM

ADAPTcrm
8.5
Creatio
Social data
ADAPTcrm
9.0
Creatio
Social engagement
ADAPTcrm
8.0
Creatio

Integrations with 3rd-party Software

ADAPTcrm
8.8
Creatio
Marketing automation
ADAPTcrm
9.0
Creatio
Compensation management
ADAPTcrm
8.5
Creatio

Platform

ADAPTcrm
8.5
Creatio
Mobile access
ADAPTcrm
8.5
Creatio

Low-Code Development

ADAPTcrm
Creatio
9.2
Visual Modeling
ADAPTcrm
Creatio
9.1
Drag-and-drop Interfaces
ADAPTcrm
Creatio
9.3
Platform Security
ADAPTcrm
Creatio
9.5
Platform User Management
ADAPTcrm
Creatio
9.1
Reusability
ADAPTcrm
Creatio
8.9
Platform Scalability
ADAPTcrm
Creatio
9.1

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Cons

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Usability

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

Creatio

Creatio 9.1
Based on 31 answers
The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
Naveen Gabrani | TrustRadius Reviewer

Support Rating

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

Creatio

Creatio 9.1
Based on 30 answers
Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Creatio

The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
Carl Moore | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

Creatio

  • Communication between sales representatives, vendors, and customers helps improve sales.
  • Automating the sales process has allowed us to land more deals via opportunity management tools.
  • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
Touch Kulchan | TrustRadius Reviewer

Screenshots

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

ADAPTcrm Editions & Modules

Additional Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000

Starting Price

$0 per user/per month

Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
Studio Creatio Enterprise$251
Studio Creatio Free$01
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ADAPTcrm
9.0
Creatio
9.2

Likelihood to Renew

ADAPTcrm
Creatio
9.1

Usability

ADAPTcrm
9.0
Creatio
9.1

Support Rating

ADAPTcrm
9.0
Creatio
9.1

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