ADAPTcrm vs. Creatio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADAPTcrm
Score 8.8 out of 10
N/A
ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.N/A
Creatio
Score 9.0 out of 10
N/A
Creatio is a provider of one platform to automate industry workflows and CRM with no-code and maximum degree of freedom. The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons. Marketing Creatio - a ready-to-use platform to…
$0
per month per user
Pricing
ADAPTcrmCreatio
Editions & Modules
No answers on this topic
Studio Creatio Free
$0
per user/per month
Studio Creatio Free
$0
per month per user
Studio Creatio Enterprise
$25
per user/per month
Studio Creatio Enterprise
$25
per month per user
Sales Creatio Team Edition
$30
per month per user
Sales Creatio Commerce Edition
$35
per month per user
Sales Creatio Enterprise Edition
$60
per month per user
Offerings
Pricing Offerings
ADAPTcrmCreatio
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
ADAPTcrmCreatio
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
ADAPTcrm
8.9
3 Ratings
Creatio
-
Ratings
Customer data management / contact management8.63 Ratings00 Ratings
Workflow management9.63 Ratings00 Ratings
Territory management8.63 Ratings00 Ratings
Opportunity management8.63 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.03 Ratings00 Ratings
Contract management9.03 Ratings00 Ratings
Quote & order management9.63 Ratings00 Ratings
Interaction tracking8.33 Ratings00 Ratings
Channel / partner relationship management9.03 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
ADAPTcrm
9.2
3 Ratings
Creatio
-
Ratings
Case management9.63 Ratings00 Ratings
Call center management9.03 Ratings00 Ratings
Help desk management9.03 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
ADAPTcrm
8.8
3 Ratings
Creatio
-
Ratings
Lead management9.03 Ratings00 Ratings
Email marketing8.63 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
Creatio
-
Ratings
Task management9.63 Ratings00 Ratings
Billing and invoicing management8.63 Ratings00 Ratings
Reporting9.03 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
Creatio
-
Ratings
Forecasting9.03 Ratings00 Ratings
Pipeline visualization8.63 Ratings00 Ratings
Customizable reports9.63 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
ADAPTcrm
8.6
3 Ratings
Creatio
-
Ratings
Custom fields8.63 Ratings00 Ratings
Custom objects8.33 Ratings00 Ratings
Scripting environment8.63 Ratings00 Ratings
API for custom integration9.02 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
ADAPTcrm
8.9
3 Ratings
Creatio
-
Ratings
Single sign-on capability9.03 Ratings00 Ratings
Role-based user permissions8.93 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
ADAPTcrm
8.6
3 Ratings
Creatio
-
Ratings
Social data9.03 Ratings00 Ratings
Social engagement8.33 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
ADAPTcrm
8.8
3 Ratings
Creatio
-
Ratings
Marketing automation9.03 Ratings00 Ratings
Compensation management8.62 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
ADAPTcrm
8.6
2 Ratings
Creatio
-
Ratings
Mobile access8.62 Ratings00 Ratings
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
ADAPTcrm
-
Ratings
Creatio
9.2
30 Ratings
Visual Modeling00 Ratings9.227 Ratings
Drag-and-drop Interfaces00 Ratings9.329 Ratings
Platform Security00 Ratings9.428 Ratings
Platform User Management00 Ratings9.130 Ratings
Reusability00 Ratings8.928 Ratings
Platform Scalability00 Ratings9.229 Ratings
User Ratings
ADAPTcrmCreatio
Likelihood to Recommend
9.0
(3 ratings)
9.1
(52 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(2 ratings)
Usability
9.0
(2 ratings)
9.1
(36 ratings)
Support Rating
9.0
(2 ratings)
9.1
(35 ratings)
User Testimonials
ADAPTcrmCreatio
Likelihood to Recommend
ADAPT Software Applications, Inc.
We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
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Creatio
Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
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Pros
ADAPT Software Applications, Inc.
  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
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Creatio
  • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
  • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
  • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
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Cons
ADAPT Software Applications, Inc.
  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Read full review
Creatio
  • Documentation could sometimes be more intuitive
  • Lots of third-party applications, so frustrating when only the connector you need is missing
  • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
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Likelihood to Renew
ADAPT Software Applications, Inc.
No answers on this topic
Creatio
I don't think we could be without it now.
Read full review
Usability
ADAPT Software Applications, Inc.
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
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Creatio
The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
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Support Rating
ADAPT Software Applications, Inc.
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
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Creatio
Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
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Alternatives Considered
ADAPT Software Applications, Inc.
ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
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Creatio
The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
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Return on Investment
ADAPT Software Applications, Inc.
  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
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Creatio
  • Communication between sales representatives, vendors, and customers helps improve sales.
  • Automating the sales process has allowed us to land more deals via opportunity management tools.
  • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
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