What users are saying about
14 Ratings
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Score 7.3 out of 100
24 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

Creatio (formerly bpm'online)

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Creatio (formerly bpm'online)
9.5
Customer data management / contact management
ADAPTcrm
7.0
Creatio (formerly bpm'online)
9.8
Workflow management
ADAPTcrm
6.0
Creatio (formerly bpm'online)
9.6
Territory management
ADAPTcrm
6.0
Creatio (formerly bpm'online)
9.1
Opportunity management
ADAPTcrm
7.0
Creatio (formerly bpm'online)
9.6
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Creatio (formerly bpm'online)
9.4
Contract management
ADAPTcrm
8.0
Creatio (formerly bpm'online)
9.5
Quote & order management
ADAPTcrm
7.0
Creatio (formerly bpm'online)
10.0
Interaction tracking
ADAPTcrm
8.0
Creatio (formerly bpm'online)
9.2
Channel / partner relationship management
ADAPTcrm
8.0
Creatio (formerly bpm'online)
9.4

Customer Service & Support

ADAPTcrm
7.3
Creatio (formerly bpm'online)
9.1
Case management
ADAPTcrm
8.0
Creatio (formerly bpm'online)
9.6
Call center management
ADAPTcrm
7.0
Creatio (formerly bpm'online)
8.5
Help desk management
ADAPTcrm
7.0
Creatio (formerly bpm'online)
9.1

Marketing Automation

ADAPTcrm
8.0
Creatio (formerly bpm'online)
9.5
Lead management
ADAPTcrm
8.0
Creatio (formerly bpm'online)
9.6
Email marketing
ADAPTcrm
8.0
Creatio (formerly bpm'online)
9.5

CRM Project Management

ADAPTcrm
8.0
Creatio (formerly bpm'online)
9.0
Task management
ADAPTcrm
9.0
Creatio (formerly bpm'online)
9.3
Billing and invoicing management
ADAPTcrm
8.0
Creatio (formerly bpm'online)
8.2
Reporting
ADAPTcrm
7.0
Creatio (formerly bpm'online)
9.4

CRM Reporting & Analytics

ADAPTcrm
7.3
Creatio (formerly bpm'online)
9.4
Forecasting
ADAPTcrm
7.0
Creatio (formerly bpm'online)
9.4
Pipeline visualization
ADAPTcrm
8.0
Creatio (formerly bpm'online)
9.4
Customizable reports
ADAPTcrm
7.0
Creatio (formerly bpm'online)
9.4

Customization

ADAPTcrm
6.3
Creatio (formerly bpm'online)
9.8
Custom fields
ADAPTcrm
6.0
Creatio (formerly bpm'online)
9.9
Custom objects
ADAPTcrm
6.0
Creatio (formerly bpm'online)
9.8
Scripting environment
ADAPTcrm
7.0
Creatio (formerly bpm'online)
10.0
API for custom integration
ADAPTcrm
6.0
Creatio (formerly bpm'online)
9.7

Security

ADAPTcrm
7.0
Creatio (formerly bpm'online)
9.2
Single sign-on capability
ADAPTcrm
7.0
Creatio (formerly bpm'online)
9.1
Role-based user permissions
ADAPTcrm
7.0
Creatio (formerly bpm'online)
9.2

Social CRM

ADAPTcrm
7.5
Creatio (formerly bpm'online)
9.4
Social data
ADAPTcrm
8.0
Creatio (formerly bpm'online)
9.1
Social engagement
ADAPTcrm
7.0
Creatio (formerly bpm'online)
9.6

Integrations with 3rd-party Software

ADAPTcrm
8.0
Creatio (formerly bpm'online)
8.4
Marketing automation
ADAPTcrm
8.0
Creatio (formerly bpm'online)
8.4

Platform

ADAPTcrm
Creatio (formerly bpm'online)
8.9
Mobile access
ADAPTcrm
Creatio (formerly bpm'online)
8.9

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Creatio (formerly bpm'online)

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

Creatio (formerly bpm'online)

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Creatio (formerly bpm'online)

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

Creatio (formerly bpm'online)

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Screenshots

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Creatio (formerly bpm'online)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Rating Summary

Likelihood to Recommend

ADAPTcrm
8.0
Creatio (formerly bpm'online)
9.4

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