ADAPTcrm vs Creatio (formerly bpm'online)

Likelihood to Recommend

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.

Read full review

Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

View all 1 answers on this topic

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.

Read full review

Carl Moore

CRM Administrator

USEAFinancial Services, 11-50 employees

View all 16 answers on this topic

Feature Rating Comparison

ADAPTcrm

Creatio (formerly bpm'online)

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

ADAPTcrm

Creatio (formerly bpm'online)

Case management

Call center management

Help desk management

ADAPTcrm

Creatio (formerly bpm'online)

Lead management

Email marketing

ADAPTcrm

Marketing automation

ADAPTcrm

Creatio (formerly bpm'online)

Mobile access

Pros

It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.

Read full review

Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

View all 1 answers on this topic

Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
The system is really easy to use. Users pick it up & love it immediately.
Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
Cost: Definitely competitive.

Read full review

Will Ludgate

Business/Systems Analyst (contract)

OKI Europe LtdPrinting, 201-500 employees

View all 16 answers on this topic

Cons

The interface can be difficult to learn at first and a little overwhelming for new users.
The lack of customization of some features without additional support.
The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.

Read full review

Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

View all 1 answers on this topic

Having more marketplace solutions that add to the system’s functionality would be great.
We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
We would also like to see some improvements to the customer portal.

Read full review

Tatyana Yaroshenko

Chief Marketing Officer

Be TechInformation Technology & Services, 11-50 employees

View all 16 answers on this topic

Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.

Read full review

Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

View all 1 answers on this topic

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.

Read full review

Vladlen Manastiretskiy

System Manager

National Property RescueReal Estate, 11-50 employees

View all 16 answers on this topic

Return on Investment

ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
Some users needed additional training which increased staffing costs.
The program helped simplify operations into an integrated software solution.

Read full review

Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

View all 1 answers on this topic

bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.

Read full review

Kenneth Harrington-Colon

Internal Systems Specialist

Creative Business Resources (CBR)Human Resources, 11-50 employees

View all 16 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

General

Creatio (formerly bpm'online)

Likelihood to Recommend

ADAPTcrm

Creatio (formerly bpm'online)

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Mobile access

Pros

ADAPTcrm

Creatio (formerly bpm'online)

Cons

ADAPTcrm

Creatio (formerly bpm'online)

Alternatives Considered

ADAPTcrm

Creatio (formerly bpm'online)

Return on Investment

ADAPTcrm

Creatio (formerly bpm'online)

Screenshots

ADAPTcrm

Creatio (formerly bpm'online)

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison