Adobe Acrobat DC is the current version of the well-established document / PDF management solution, part of the Adobe Document Cloud (the other part being Adobe's eSign services based on technology acquired with EchoSign in 2011).
$12.99
per month
MasterControl Quality Excellence
Score 8.2 out of 10
N/A
The MasterControl Quality Excellence suite bundles a number of products supporting work quality and compliance including training and exams, incidents and corrective actions (CA), documents and change, and other modules.
I don’t remember the names of the other two I’ve looked into. It MasterControl stand high above their others. The user interface is not only visually appealing but user friendly. We also love the continuous improvement approach and looked forward the updated implemented …
Our experience is when it is the busiest time of the month. We need to create and edit and upload all our pdf. With the create and merge and edit there are no problems but with the upload it is really difficult that time, but luckily there is a compressed PDf inside Adobe Acrobat and made us upload it with smaller size. So I think Adobe Acrobat is the best PDF editor out there.
This system has made it very easy to keep our records straight and cleaned up. We have the choice to make them released or leave them in draft. If used appropriately, there is only one of each document that can be constantly revved up instead of having so many different versions of a PDF on our company's server that could even be corrupted. The history of each version is tracked, and you can see all the changes in one area. It is hard to see if there are copies in the system, and that can be hard. I have trained my end users to search before putting in another document, but that doesn't always happen. If they are not writing why they have something in the system or the changes from each revision, you will have to do more searching yourself or have to ask that person. So sometimes it's an end-user error.
Their new report writer is not user friendly yet. MasterControl has listened to its clients and have been making small changes to assist reporting. There is still room for improvement though.
Rapid company growth means many new staff. Some tech support staff know less than the customers they are supporting.
I bought a perpetual license to Acrobat some time ago, but if the software ever stopped being supported in my version of windows or other solution that makes me need to buy another license I would not hesitate to do so since it saves me a lot of headaches. There are workarounds to merge files and edit pdfs with an online interface but I dont think those are a good usage of time when Acrobat exists.
During the past five years, we expanded our business and its quality control, and we hadn't had any issues even when we grew the company's size around five times. The software has proved itself during these years, and now we rely on it heavily and don't think we need to switch to any other similar product in the near future.
My overall experience with Adobe is great because because the it has almost all of the tools in one place and it can be used it for most of my work without going anywhere else. Because the tools are available right there in the main interface, it makes it very easy to use.
MasterControl Quality Excellence is easy to use when you dedicate the time. However many companies do not have that bandwidth to learn the system and will not use the system until they have to. Unfortunately creating errors, mistakes that are hard to fix.
One of the best features of Adobe Acrobat is its speed and stability. When dealing with massive multi-page files, having to reload a crashed program over and over again would slow down progress unnecessarily. And expanding on that, having the table of contents generated allows me to skip to different pages with ease, a necessary feature with exceptionally long files. word searches are even more helpful with text recognition.
Because I don't need it. Used it years ago for account management/billing issues but they have changed the user experience so more of that can be managed online. If I have a question the knowledge base or a video that Adobe has posted answers
The Technical Support team has grown exponentially over the last couple years. Some front line support staff are new to the system and so know less than the clients do. Back line staff are more seasoned and provide immediate assistance to the front line staff. They have an extensive knowledge bank to assist them as well as client access to most KB articles. Annual user group conference gives us chance to meet the support staff an also to resolve any outstanding issues. Any critical vendor notices are emailed immediately when found and a patch offered at the same time. These are rare, but quickly resolved.
Works well with JamF and SmartDeploy. These are our Enterprise imaging solutions for Mac's and PC's. The Enterprise installer is required when pushing out this app.
There really is no comparison. Although we use other PDF programs, we mainly utilize Adobe. Not only because we find it to be a better program but also because everyone is more familiar with it. However, the other products are implemented for various reasons, such as a feature or 2 that we find necessary to use at times.
Hands down, MasterControl Quality Excellence worked a million times better than SmartSolve. While SmartSolve was definitely cheaper, we struggled with that system immensely and it only had documents and training for corporate functions because after implementation, it was clear that it would be a difficult solution for our old Lotus Notes based systems. MasterControl Quality Excellence has been a great solution and enabled us to retire all but one of our old Lotus Notes databases (out of hundreds).
I find that many users aren't aware of many features of the software they use, nor may they be comfortable with learning multiple-step processes. For the simplest of PDF purposes (scanning, downloading, exporting), it gets a thumbs-up. For anything involving electronic signatures, meh--causes eyes to glaze over, or forgetting what all is involved.
Adobe Acrobat has improved the security of our documents, resulting in less risk, as protecting documents is essential to ensure compliance with privacy laws.
It saves our company money, as the product makes it easier for our employees to complete their jobs.
The product assists our employees with providing quality work product.
We have been able to whittle down the number of databases that our documents are kept in from well over 50 to a single location in MasterControl.
We've been able to convert paper training records into electronic training records when using MasterControl, which is saved a lot of time on the production floor keeping track of training.
By having the same tool and format across multiple places in the business it has helped the organization become more efficient.
