What users are saying about
60 Ratings
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Score 8 out of 101
31 Ratings
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Score 3.9 out of 101

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

I feel that Adobe Business Catalyst (BC) is best suited to small businesses and free lance designers reselling to small businesses. The whole interface is very personal and easy to use from an inexperienced perspective. This makes it a perfect platform for small business websites or even portfolio websites. Its lack of different server side protocols and languages makes it perfect for the small scale web implementation.
Dan Butler profile photo

Volusion

Volusion is a good company if you're starting out. The problem is that, if you want more complexity out of the program, you're kind of stuck. Also the regular time out errors and slow downs can be very frustrating. Packages that miss overnight deadlines because your system stops working can cost you customers. In today's highly competitive market, that's just something that's hard to put up with. If you have a lower volume of business you might be able to work around these issues.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.6
Volusion
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.4
Volusion
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
Volusion
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.8
Volusion
Landing pages
Adobe Business Catalyst (Discontinued)
6.9
Volusion
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
Volusion
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
Volusion
Email deliverability
Adobe Business Catalyst (Discontinued)
8.1
Volusion
List management
Adobe Business Catalyst (Discontinued)
3.1
Volusion
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
Volusion

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
Volusion
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
Volusion
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
Volusion
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
Volusion
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.7
Volusion

Campaign Management

Adobe Business Catalyst (Discontinued)
2.4
Volusion
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
Volusion
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
Volusion

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
Volusion
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
Volusion
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
Volusion

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
Volusion
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
Volusion
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
Volusion
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
Volusion

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.5
Volusion
API
Adobe Business Catalyst (Discontinued)
7.6
Volusion
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
Volusion
Customizability
Adobe Business Catalyst (Discontinued)
6.0
Volusion
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
Volusion

Online Storefront

Adobe Business Catalyst (Discontinued)
Volusion
5.3
Product catalog & listings
Adobe Business Catalyst (Discontinued)
Volusion
5.9
Product management
Adobe Business Catalyst (Discontinued)
Volusion
5.9
Bulk product upload
Adobe Business Catalyst (Discontinued)
Volusion
5.8
Branding
Adobe Business Catalyst (Discontinued)
Volusion
5.2
Mobile storefront
Adobe Business Catalyst (Discontinued)
Volusion
3.7
Product variations
Adobe Business Catalyst (Discontinued)
Volusion
6.5
Website integration
Adobe Business Catalyst (Discontinued)
Volusion
5.2
Visual customization
Adobe Business Catalyst (Discontinued)
Volusion
5.9
CMS
Adobe Business Catalyst (Discontinued)
Volusion
3.8

Online Shopping Cart

Adobe Business Catalyst (Discontinued)
Volusion
4.9
Abandoned cart recovery
Adobe Business Catalyst (Discontinued)
Volusion
4.3
Checkout user experience
Adobe Business Catalyst (Discontinued)
Volusion
5.5

Online Payment System

Adobe Business Catalyst (Discontinued)
Volusion
5.5
eCommerce security
Adobe Business Catalyst (Discontinued)
Volusion
5.5

eCommerce Marketing

Adobe Business Catalyst (Discontinued)
Volusion
4.3
Promotions & discounts
Adobe Business Catalyst (Discontinued)
Volusion
5.9
Personalized recommendations
Adobe Business Catalyst (Discontinued)
Volusion
3.2
SEO
Adobe Business Catalyst (Discontinued)
Volusion
3.7

eCommerce Business Management

Adobe Business Catalyst (Discontinued)
Volusion
4.5
Multi-site management
Adobe Business Catalyst (Discontinued)
Volusion
3.0
Order processing
Adobe Business Catalyst (Discontinued)
Volusion
5.8
Inventory management
Adobe Business Catalyst (Discontinued)
Volusion
4.4
Shipping
Adobe Business Catalyst (Discontinued)
Volusion
5.4
Custom functionality
Adobe Business Catalyst (Discontinued)
Volusion
4.2

Pros

Adobe Business Catalyst (Discontinued)

  • Continues to upgrade/improve the platform. Moved hosting to Amazon cloud, a more secure environment. Added B.C. widgets factory to greatly enhance modules used.
  • BC apps are being developed by a third party (bcappstore.com). BC Gurus is a great platform for getting tutorials on how design, coding, and more. And they provide client tutorials.
  • Recent addition of Liquid logic on the server is the closest thing to server side programming on BC.
  • Great tech support.
Nancy Sheridan profile photo

Volusion

  • 24/7 support from people based in Austin, TX. The Volusion employees are very well trained and find solutions quickly. I cannot say enough good things about these employees.
  • The functionality is very broad and covers virtually anything we would want to offer our customers.
  • Their uptime is fabulous and they let us know when they are planning to do preventive maintenance.
  • It is very easy to add products, text and photos.
Patrice Romzick profile photo

Cons

Adobe Business Catalyst (Discontinued)

  • BusinessCatalyst is a hosted solution and some can view this as a negative due to not having access directly to the server.
  • Some of the BuisnessCatalyst modules seem to never be updated or improved upon and it seems almost impossible to extend them into solutions that don't exist.
  • The Photo Gallery module is really easy to get setup however it is really difficult to extend due to the lack of access to do so.
  • It lacks a tagging system that can be used to output content. Currently it has categories which can be used but I don't think the original intention was this due to there only being three tiers available for use.
Aaron Landry profile photo

Volusion

  • Feature implementation. While they have a ton of features, they're often released haphazardly in my opinion. Sometimes it seems like they don't have testers. Typically, I'm unable to use new features until about 6 months after they're released (and over a year after I asked for them) because it takes that long to get the quirks smoothed out well enough for us to use them. It seems that they often don't understand programs that they integrate with well enough to do a proper implementation.
  • Timeliness of features. This can be taken with a grain of salt for many looking to compare. I'm a super-experienced user with many, many needs. We're often limited when it comes to Google (and other platform) beta programs, and even just early adoption because I have to wait for Volusion to catch up. What's tough is that I often NEED them to make a change in order for me to move forward, it's not my own limitation (but that's what you can expect when you use a third party software to run your site rather than your own team of developers).
  • Customer service in regards to live chat. While I LOVE that they have live chat (I'm needy, I constantly need support) - the operators are rude 75% of the time. They come into the conversation assuming I have no idea what I'm talking about and have a 'customer's always wrong' attitude. I'm sure it's frustrating to deal with ecommerce customers who don't know the first thing about websites - but I'm not one of those and I deserve respect. Our conversations nearly always begin with "Clear your cache" and "I don't see the problem" from the operator and end in "Oh, you're right. Well I don't know." from them. I will say I've dealt with one or two who actually know what they're talking about. Live chat is useless when the operators know less about the software than I do.
  • Slow to updates. They are often way behind when it comes to development and code. Example: They use jQuery v 1.4. We're up to 1.10 now and I'm experiencing issues for which the blame has been passed back on to me. I'm keeping up. They should be too. For me personally, the quality of development should come first. THEN worry about all of those features.
  • New live editor. It's seen a lot of scrutiny, which you'll find easily by Googling. My problem is that I don't need a WYSIWYG. I write in html. You have to pass through the WYSIWYG to get to the html editor. This has caused my javascript to get executed, so once I get to the html editor, I have to re-write my script because it's now shown as the execution. That's poor development. They should have an option to disable.
  • Inability to access pages in FTP. If you are someone who needs customization and writes in html, have fun. You can't actually access your product or category pages unless you do it through the content editors. You can absolutely access & edit your template and css files. But if you need a unique header in a product page - say a script to run, you'll have to put it in the template - adding overhead to ALL of your pages. The only workaround is hard-coding pages as "articles," which can make a mess of things.
Shayna Bane profile photo

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Adobe Business Catalyst is our go-to web CMS and, until something comes along that is a lot better, we're going to continue using it to develop our lead-generating websites.
Sean Parnell profile photo

Volusion

Volusion 1.0
Based on 12 answers
I am not with the company any more but I know that the site is working well for them. If I wanted to get my own site up I would definitely use Volusion.
No photo available

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo

Volusion

Volusion 10.0
Based on 1 answer
I know what to do to add a new product, promotion or do an analysis of sales.
Patrice Romzick profile photo

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo

Volusion

No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo

Volusion

No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo

Volusion

Volusion 1.0
Based on 2 answers
The people are based in the US. There is no language barrier. They are extremely well trained and bright people. They are not under the gun to get me off the phone. They care about solving my problem then and there.

There is no other customer service organization that I have dealt with either in the US or abroad (gasp) that comes close to providing the excellent customer service that I receive from Volusion.
Patrice Romzick profile photo

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo

Volusion

No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo

Volusion

Volusion 10.0
Based on 2 answers
Do it during your low season, if you have one. Test all functionality before going live. Be sure Volusion has your URL.
Patrice Romzick profile photo

Alternatives Considered

Adobe Business Catalyst (Discontinued)

I have worked with BigCommerce, ExpressionEngine, WordPress and other custom content management systems. The speed of the setup and ease of use are the primary reasons I choose BusinessCatalyst over other systems. While the CRM and Email platform are not as extensive as others, it provides a one stop solution to clients
Aaron Landry profile photo

Volusion

We selected Volusion originally because of the price point, but we had NO IDEA how much we would be spending in excess to actually get the functionality that was sold to us by their salesmen and women. We are switching to BigCommerce this spring.
Haley Owens profile photo

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo

Volusion

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Business Catalyst (Discontinued)

  • The CMS has been a great tool to use to close a deal.
  • Assists those who do not have much experience with back end programing.
  • The platform is far more secure because of their closed source code than platforms like wordpress or joomla.
Joel Lowther profile photo

Volusion

  • The end result of having our website on Volusion has negatively impacted ROI dramatically. It's a constant time and money suck. And it has turned away countless potential conversions due to its issues/lack of transparency.
Haley Owens profile photo

Screenshots

Adobe Business Catalyst (Discontinued)

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Adobe Business Catalyst (Discontinued) Editions & Modules

Adobe Business Catalyst (Discontinued)
Additional Pricing Details

Volusion

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Volusion Editions & Modules

Volusion
Edition
Mini
$151
Plus
$351
Pro
$751
1. per plan
Additional Pricing Details

Add comparison