What users are saying about
58 Ratings
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Score 7.8 out of 101
29 Ratings
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Score 4.8 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Volusion

Volusion is a good company if you're starting out. The problem is that, if you want more complexity out of the program, you're kind of stuck. Also the regular time out errors and slow downs can be very frustrating. Packages that miss overnight deadlines because your system stops working can cost you customers. In today's highly competitive market, that's just something that's hard to put up with. If you have a lower volume of business you might be able to work around these issues.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Volusion
WYSIWYG email editor
Adobe Business Catalyst
2.5
Volusion
Dynamic content
Adobe Business Catalyst
9.0
Volusion
Ability to test dynamic content
Adobe Business Catalyst
7.6
Volusion
Landing pages
Adobe Business Catalyst
6.7
Volusion
A/B testing
Adobe Business Catalyst
7.0
Volusion
Mobile optimization
Adobe Business Catalyst
8.0
Volusion
Email deliverability
Adobe Business Catalyst
8.1
Volusion
List management
Adobe Business Catalyst
3.2
Volusion
Triggered drip sequences
Adobe Business Catalyst
6.8
Volusion

Lead Management

Adobe Business Catalyst
1.8
Volusion
Lead nurturing
Adobe Business Catalyst
1.8
Volusion
Lead scoring and grading
Adobe Business Catalyst
2.2
Volusion
Data quality management
Adobe Business Catalyst
1.4
Volusion
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
Volusion

Campaign Management

Adobe Business Catalyst
2.4
Volusion
Calendaring
Adobe Business Catalyst
2.5
Volusion
Event/webinar marketing
Adobe Business Catalyst
2.3
Volusion

Social Media Marketing

Adobe Business Catalyst
8.2
Volusion
Social sharing and campaigns
Adobe Business Catalyst
7.8
Volusion
Social profile integration
Adobe Business Catalyst
8.6
Volusion

Reporting & Analytics

Adobe Business Catalyst
7.1
Volusion
Dashboards
Adobe Business Catalyst
8.0
Volusion
Standard reports
Adobe Business Catalyst
7.1
Volusion
Custom reports
Adobe Business Catalyst
6.1
Volusion

Platform & Infrastructure

Adobe Business Catalyst
6.4
Volusion
API
Adobe Business Catalyst
7.1
Volusion
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Volusion
Customizability
Adobe Business Catalyst
6.0
Volusion
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Volusion

Online Storefront

Adobe Business Catalyst
Volusion
7.6
Product catalog & listings
Adobe Business Catalyst
Volusion
8.0
Product management
Adobe Business Catalyst
Volusion
8.0
Bulk product upload
Adobe Business Catalyst
Volusion
8.0
Branding
Adobe Business Catalyst
Volusion
7.5
Mobile storefront
Adobe Business Catalyst
Volusion
7.0
Product variations
Adobe Business Catalyst
Volusion
9.0
Website integration
Adobe Business Catalyst
Volusion
7.5
Visual customization
Adobe Business Catalyst
Volusion
7.0
CMS
Adobe Business Catalyst
Volusion
6.0

Online Shopping Cart

Adobe Business Catalyst
Volusion
7.0
Abandoned cart recovery
Adobe Business Catalyst
Volusion
6.0
Checkout user experience
Adobe Business Catalyst
Volusion
8.0

Online Payment System

Adobe Business Catalyst
Volusion
6.4
eCommerce security
Adobe Business Catalyst
Volusion
6.4

eCommerce Marketing

Adobe Business Catalyst
Volusion
6.2
Promotions & discounts
Adobe Business Catalyst
Volusion
7.0
Personalized recommendations
Adobe Business Catalyst
Volusion
4.5
SEO
Adobe Business Catalyst
Volusion
7.0

eCommerce Business Management

Adobe Business Catalyst
Volusion
6.2
Multi-site management
Adobe Business Catalyst
Volusion
3.0
Order processing
Adobe Business Catalyst
Volusion
8.0
Inventory management
Adobe Business Catalyst
Volusion
5.9
Shipping
Adobe Business Catalyst
Volusion
8.0
Custom functionality
Adobe Business Catalyst
Volusion
6.0

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Customer service is pretty good.
  • Layout is intuitive.
  • Decent range of capabilities for small business.
No photo available

Cons

  • They do not have the ability to create and build custom plug-ins for use on websites.
  • They do not support every payment gateway, they support the major ones, and most others, but if you have some very unusual payment gateway, it might not be supported.
  • The custom web apps were absolutely one of my favorite parts of this system, and it is really a shame that they do not allow them to be used on all tiers of the website, you have to get the web commerce tier to edit and use them.
Jonathan Hodak profile photo
  • The user interface is relatively straight forward, but I've got more of a development/DB background. I think it could still stand to be made easier for clients that don't have a technical background.
  • Their developer community is really limited. Platforms like Shopify and Magento have extensive developer communities with a variety of companies to choose from. Volusion seems as though they haven't prioritized building this out.
  • A lot of my current and former clients complain about how the platform is limited from a customization standpoint. From personal experience I know that you can do just about whatever you want with it, but you have to pay a lot more than you might with more open platforms.
Ryan Forrest profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
Volusion9.7
Based on 11 answers
Excellent customer service and functionality. Also their high uptime.
Patrice Romzick profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
Volusion10.0
Based on 1 answer
I know what to do to add a new product, promotion or do an analysis of sales.
Patrice Romzick profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
Volusion10.0
Based on 1 answer
The people are based in the US. There is no language barrier. They are extremely well trained and bright people. They are not under the gun to get me off the phone. They care about solving my problem then and there.

There is no other customer service organization that I have dealt with either in the US or abroad (gasp) that comes close to providing the excellent customer service that I receive from Volusion.
Patrice Romzick profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Volusion10.0
Based on 2 answers
Do it during your low season, if you have one. Test all functionality before going live. Be sure Volusion has your URL.
Patrice Romzick profile photo

Alternatives Considered

The largest competitor in my portfolio is GoDaddy. I tend to use them for larger products or for all inclusive domain registration and web presence. I prefer using BC for most everything due to its simplistic nature. It is a very streamlined product and is easy to add users from my clients as editors and managers. This makes content update and creation so much easier. It also eases the minds of content managers within my clients companies as they will have some control over what goes on the web site. GoDaddy is my go to product for customized web designs, larger projects, and anything that requires server side software not supported by BC. It tends to be more involved and time consuming and less productive for me as a small business. So while I prefer to work with BC there are just some limitations that send me over to another hosting platform.
Dan Butler profile photo
All the other products looked like they would need a webmaster. I wanted something that a novice could use.
Patrice Romzick profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Surprisingly enough and despite having a second, less expensive hosting solution, a majority of our clients prefer to use the Adobe Business Catalyst solution. We are then able to enjoy the commissions that are returned as we sign up new customers for annual contracts.
  • Being able to store and utilize data that comes from web form submissions has been very helpful in customer retention since we became a partner in 2011. Since that time, we have only lost two clients. That's 3 times better than our other hosting solution.
  • Our largest negative impact has come from having only one choice in SSLs. For example, we had a great client in a local and growing bank. We spent 2 months getting the web site built to their specifications and we were very clear on the SSL situation. However, once the site went live, problems arose. In the past they had submitted their site to search engines with their secure URL and that was all that was indexed. Then when their customers searched for their site and clicked on the secure URL, it either showed that the site could not be found OR it said that they were entering to a site with an unverified SSL. People would then call the bank and complain. We then had to quickly move their site to another solution costing us days of re-development time and resources.
Jeff French profile photo
  • Increased customer service (has build-in ticketing system and user tracking)
  • Increased ROI and allowed for ROI tracking with campaign token links
  • Increased employee efficiency -- allowing a single person to handle hundreds of daily orders without overloading them. Also saved time for technical people as there is less work in setting up the website and customize the user experience.
  • Did not sync beautifully with Quickbooks -- we had to manually enter orders for the first 2 years before investing in T-Hub which did most of this for us. T-Hub did not resolve all issues though and each order had to be manually double-checked to maintain clean books.
  • The user to use customer interface helped triple our sales within a few months of moving our online store from Miva Merchant to Volusion.
No photo available

Screenshots

Adobe Business Catalyst

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Business Catalyst Editions & Modules
Adobe Business Catalyst
Additional Pricing Details

Volusion

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Volusion Editions & Modules
Volusion
Edition
Mini
$151
Plus
$351
Pro
$751
1. per plan
Additional Pricing Details