What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

Volusion

28 Ratings
Score 6.6 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Volusion

For a small business in need of a few more tools than basic platforms, Volusion is a good option. However, if you want infinitely customizable [tools] or to have multiple integrations extracting your orders and products data, then Volusion is quite limited. Additionally, if you lack in-house development teams, Volusion is a good product that is friendly for users who are not necessarily tech-savvy.
Michael Huey profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Volusion
WYSIWYG email editor
Adobe Business Catalyst
2.7
Volusion
Dynamic content
Adobe Business Catalyst
8.9
Volusion
Ability to test dynamic content
Adobe Business Catalyst
7.3
Volusion
Landing pages
Adobe Business Catalyst
6.6
Volusion
A/B testing
Adobe Business Catalyst
7.0
Volusion
Mobile optimization
Adobe Business Catalyst
8.0
Volusion
Email deliverability
Adobe Business Catalyst
8.2
Volusion
List management
Adobe Business Catalyst
3.3
Volusion
Triggered drip sequences
Adobe Business Catalyst
6.8
Volusion

Lead Management

Adobe Business Catalyst
1.9
Volusion
Lead nurturing
Adobe Business Catalyst
1.9
Volusion
Lead scoring and grading
Adobe Business Catalyst
2.3
Volusion
Data quality management
Adobe Business Catalyst
1.5
Volusion
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
Volusion

Campaign Management

Adobe Business Catalyst
2.5
Volusion
Calendaring
Adobe Business Catalyst
2.6
Volusion
Event/webinar marketing
Adobe Business Catalyst
2.4
Volusion

Social Media Marketing

Adobe Business Catalyst
8.2
Volusion
Social sharing and campaigns
Adobe Business Catalyst
7.8
Volusion
Social profile integration
Adobe Business Catalyst
8.6
Volusion

Reporting & Analytics

Adobe Business Catalyst
7.1
Volusion
Dashboards
Adobe Business Catalyst
8.1
Volusion
Standard reports
Adobe Business Catalyst
7.1
Volusion
Custom reports
Adobe Business Catalyst
6.2
Volusion

Platform & Infrastructure

Adobe Business Catalyst
6.3
Volusion
API
Adobe Business Catalyst
6.6
Volusion
Role-based workflow & approvals
Adobe Business Catalyst
7.1
Volusion
Customizability
Adobe Business Catalyst
6.1
Volusion
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Volusion

Online Storefront

Adobe Business Catalyst
Volusion
7.6
Product catalog & listings
Adobe Business Catalyst
Volusion
8.0
Product management
Adobe Business Catalyst
Volusion
8.0
Bulk product upload
Adobe Business Catalyst
Volusion
8.0
Branding
Adobe Business Catalyst
Volusion
7.0
Mobile storefront
Adobe Business Catalyst
Volusion
7.0
Product variations
Adobe Business Catalyst
Volusion
9.0
Website integration
Adobe Business Catalyst
Volusion
8.0
Visual customization
Adobe Business Catalyst
Volusion
7.0
CMS
Adobe Business Catalyst
Volusion
6.0

Online Shopping Cart

Adobe Business Catalyst
Volusion
6.0
Abandoned cart recovery
Adobe Business Catalyst
Volusion
4.0
Checkout user experience
Adobe Business Catalyst
Volusion
8.0

Online Payment System

Adobe Business Catalyst
Volusion
9.0
eCommerce security
Adobe Business Catalyst
Volusion
9.0

eCommerce Marketing

Adobe Business Catalyst
Volusion
7.0
Promotions & discounts
Adobe Business Catalyst
Volusion
8.0
Personalized recommendations
Adobe Business Catalyst
Volusion
6.0
SEO
Adobe Business Catalyst
Volusion
7.0

eCommerce Business Management

Adobe Business Catalyst
Volusion
8.0
Multi-site management
Adobe Business Catalyst
Volusion
3.0
Order processing
Adobe Business Catalyst
Volusion
10.0
Inventory management
Adobe Business Catalyst
Volusion
10.0
Shipping
Adobe Business Catalyst
Volusion
10.0
Custom functionality
Adobe Business Catalyst
Volusion
7.0

Pros

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak profile photo
  • Volusion has just the right amount of customization. Any less and your hands would be tied. More and your development costs would be out of reach for most small businesses.
  • Volusion's free 24/7 support is a huge asset to any business.
Cameron Renfro profile photo

Cons

  • They do not have the ability to create and build custom plug-ins for use on websites.
  • They do not support every payment gateway, they support the major ones, and most others, but if you have some very unusual payment gateway, it might not be supported.
  • The custom web apps were absolutely one of my favorite parts of this system, and it is really a shame that they do not allow them to be used on all tiers of the website, you have to get the web commerce tier to edit and use them.
Jonathan Hodak profile photo
  • The html markup is extremely out-dated.
  • Some level of layout customization on the product page would be nice.
  • Due to their outdated html markup, responsive websites are a hack-job.
Cameron Renfro profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Adobe Business Catalyst is our go-to web CMS and, until something comes along that is a lot better, we're going to continue using it to develop our lead-generating websites.
Sean Parnell profile photo
Volusion9.7
Based on 11 answers
I am not with the company any more but I know that the site is working well for them. If I wanted to get my own site up I would definitely use Volusion.
No photo available

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
Volusion10.0
Based on 1 answer
I know what to do to add a new product, promotion or do an analysis of sales.
Patrice Romzick profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
Good support; there have been a few issues that we have been unable to resolve
Jerry Dever profile photo
Volusion10.0
Based on 1 answer
The people are based in the US. There is no language barrier. They are extremely well trained and bright people. They are not under the gun to get me off the phone. They care about solving my problem then and there.

There is no other customer service organization that I have dealt with either in the US or abroad (gasp) that comes close to providing the excellent customer service that I receive from Volusion.
Patrice Romzick profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Volusion10.0
Based on 2 answers
Do it during your low season, if you have one. Test all functionality before going live. Be sure Volusion has your URL.
Patrice Romzick profile photo

Alternatives Considered

We didn't really used many products before deciding to use Business Catalyst. When we started we developed sites using an old product (GoLive) and then created a few sites in WordPress. We didn't like that fact that WordPress needed an add-on every time we wanted additional functionality and trying keep on top of updates was distracting.Adobe's Business Catalyst gave us an all in one system to replace the multiple products clients required to run their online businesses. We also didn't have to remember which sites had what add-ons updated...or not. Business Catalyst is SaaS which allows us to always have the latest updates and functionality ready at our fingertips.
Pauline Kraus profile photo
I've used Magento and Zen Cart. I think that Volusion is better for the nontechnical people and it comes with a lot that Magento would make you buy or code an extension for
Lisa Autumn Papageras profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Business Catalyst provides partners and clients a single system to learn and maintain. No need to constantly switch gears to remember who has what CMS which makes support more efficient.
  • Business Catalyst has made it possible to create and launch sites in less time thus increasing profitability.
  • Business Catalyst is a large investment in the beginning about monetarily and in learning the system. It may not affordable to smaller agencies.
Pauline Kraus profile photo
  • I have no specific information regarding that.
Arthur Rogers profile photo

Screenshots

Adobe Business Catalyst

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Business Catalyst Editions & Modules
Adobe Business Catalyst
Additional Pricing Details

Volusion

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Volusion Editions & Modules
Volusion
Edition
Mini
$151
Plus
$351
Pro
$751
1. per plan
Additional Pricing Details