What users are saying about
Top Rated
294 Ratings
6 Ratings
Top Rated
294 Ratings
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Score 7.7 out of 101
6 Ratings
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Score 9.1 out of 101

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Likelihood to Recommend

Adobe Connect

If communicating with 30-90 agents in the virtual world, Adobe Connect definitely allows for the communication in a simplified environment. For example, f you have 30 agents taking calls, this program offers a way for agents to communicate. If questions are needed answered, the hosts have the ability to pose those questions and get answers from the group. In a smaller group, this may be a bit of overkill and may not be needed. Large groups of 75-100 would create and environment that is less appropriate as there are to many people asking questions and not receiving answers. This amount of people in one room may get lost in the confusion.
Shauna Stermer profile photo

WebinarJam

WebinarJam is a great tool if you are a small to mid-sized company and want to set up/schedule webinars and let the software do its job (capture your presentation and analytics). It looks professional, is used by many professionals/leaders, and is a fraction of the cost of other well-known brands. If cost doesn't matter to you, then you might as well go with a higher paying product. Also, WebinarJam audio is only accessed via the internet, there is not a conference call phone line system
Andrea Samadi profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.9
WebinarJam
7.7
High quality audio
Adobe Connect
8.1
WebinarJam
8.3
High quality video
Adobe Connect
7.6
WebinarJam
Low bandwidth requirements
Adobe Connect
5.9
WebinarJam
Mobile support
Adobe Connect
6.0
WebinarJam
7.0

Screen Sharing

Adobe Connect
8.8
WebinarJam
Desktop sharing
Adobe Connect
8.9
WebinarJam
Whiteboards
Adobe Connect
8.6
WebinarJam

Online Meetings / Events

Adobe Connect
8.3
WebinarJam
9.1
Calendar integration
Adobe Connect
8.3
WebinarJam
8.5
Meeting initiation
Adobe Connect
8.0
WebinarJam
Integrates with social media
Adobe Connect
7.7
WebinarJam
Record meetings / events
Adobe Connect
8.7
WebinarJam
9.7
Slideshows
Adobe Connect
8.9
WebinarJam
9.3
Event registration
Adobe Connect
WebinarJam
9.0

Online Events Collaboration

Adobe Connect
8.9
WebinarJam
9.7
Live chat
Adobe Connect
9.0
WebinarJam
Audience polling
Adobe Connect
9.2
WebinarJam
10.0
Q&A
Adobe Connect
8.5
WebinarJam
9.3

Online Events Security

Adobe Connect
8.6
WebinarJam
8.8
User authentication
Adobe Connect
8.4
WebinarJam
Participant roles & permissions
Adobe Connect
8.5
WebinarJam
8.7
Confidential attendee list
Adobe Connect
9.0
WebinarJam
9.0

Reporting & Analytics

Adobe Connect
WebinarJam
8.7
Dashboards
Adobe Connect
WebinarJam
9.0
Data exportability
Adobe Connect
WebinarJam
8.3

Online Events Marketing

Adobe Connect
WebinarJam
8.2
Branding options
Adobe Connect
WebinarJam
7.7
Integration to Marketing Automation
Adobe Connect
WebinarJam
8.7

Pros

  • Hands down, the best Virtual Classroom - Connect is unparalleled in its use here. From breakout rooms, to an unlimited selection of audio providers, to multiple presenters and hosts, to tools that you need as a professional facilitator -- Connect is the "grown ups' choice" for virtual classroom. If your use case involves live Virtual Classroom, you should be using Adobe Connect.
  • Product openness and extensibility -- Competing products are "walled gardens": they only let you use the features that the product manager wants you to have. Adobe Connect, because it is built using an open architecture, lets you create your own components that you can easily create and integrate. Whether these are high end simulations that mimic operational equipment, high definition videos you want to play, or applications that provide interactive experiences for your audience, anything you can conceive, you can create and use as part of your Adobe Connect rooms.
  • Ubiquitous performance - Adobe Connect runs everywhere without painful port opening, extension enabling, or other IT issues. Desktop users don't have to do any big client downloads, and mobile support is enabled through free app-store downloads -- allowing folks to lead and participate from wherever they are. As a facilitator, I can prepare my content in my Adobe Connect room, then travel on vacation next week -- without taking a laptop with me -- and deliver my content using a hotel computer across the world. Or, perhaps I am stuck in an airport -- I can lead my entire session from my iPhone or Android tablet. This freedom to lead and participate from anywhere on any device is extraordinary.
  • Easy -- Ease of use is huge. Participants get links they click on -- and immediately enter rooms - no downloads, no muss, no fuss. Hosts build meeting rooms -- which they can use over and over and refine. For those of us who do presentations, webinars, and classes professionally, this is an enormous benefit. We can build rooms that are specific to what we wish to communicate and hone them to be profoundly effective. Moreover, we can template these and build fresh ones using that content, and we can simply re-use our rooms with no further preparation time, over and over again. In contrast -- competing products make you enter your meeting area right before your meeting and prepare your content at that time. This usually means that if you are using a competing product, you end up wasting loads of time and, frankly, you are not building much interactivity and impact into your sessions because you have to do so every time you want to conduct a session.
  • Integration -- There is no product that plays better with others than Adobe Connect. This makes the product so useful and flexible that you might say that Connect is the "swiss army knife" in the space. Connect has a super easy to use interface for people who just want to get in and do something. It also has a fully exposed set of Application Programming Interfaces (API) that let you build whatever you want on top of connect (some organizations have completely built their own context appropriate front end on top of Connect, using the raw Connect functionality underneath to power their application.) This means you can have Connect fully integrated with your enterprise IT infrastructure -- using Single Signon, customization of user experience, and branding -- and if you are technical, you can do this all yourself. These are huge differentiators compared to the flatter products on the market that want you to use the service only in the primary delivery modality their product manager conceived.
  • Many Deployment Options -- You can deploy Connect any way you want. Most people just want a low cost, reliable-enough platform to use. Adobe Connect's multi-tenant hosted service fits there. Others want high levels of integration with their own LMS systems, Salesforce, Marketo, other enterprise systems, reporting systems, etc. Adobe Connect on Premise or Adobe Connect Managed Service deployments fit there. yet other clients require FEDRAMP and HIPAA levels of security. Adobe Connect Managed Service and other Adobe Connect Private Cloud deployment strategies meet those requirements. Try taking the above list to any competing vendor and watch the expression on their face. Most deploy their products only in one way -- take it or leave it. With Adobe Connect, you have the full range of choices available to you.
  • High touch resellers-Unlike most other products in the market, Adobe Connect is sold through resellers. This means that there are real people, located on the same continent as you, who speak your language who can help you select and implement your product. When I used competing, flatter products -- the service side was flatter, too. I bought those competing products on the web, I had to figure everything out myself, and God help me if I actually wanted to talk to a human being to get help. Because Adobe Connect is sold regionally by resellers like GetConnect with long history and deeply experienced people, this means that you get a successful program, not just a product.
No photo available
  • It's easy to set up. Even if you don't have too much skill when it comes to technical set-up, the tool has a very user-friendly interface that allows you to create and set up your webinar in just a few minutes.
  • Easy and reliable integrations. The tool integrates easily with multiple tools, and it's also on Zapier in case you need some additional functionalities.
  • Testing links. This one is my favorite! The tool generates test links for you to practice delivering your best presentation, without harming your initial webinar setup.
Maja Jaredic profile photo

Cons

  • Overall support and communication from Adobe Connect is lacking. When new features come out, we have a lack of knowledge of what changes are actually being made. Mostly we figure out what the changes are based on our own experiences and usually something that goes wrong during a Web Conference. There should be detailed information that is provided to us when changes will be made and how to adapt our current processes with those changes.
  • Setting up a Web Conference is not intuitive with Adobe Connect. Even after using the product for over a year, I still refer back to the notes I took during my tutorial session. Making a mistake with one question in either the Seminar Room or the Event Management tab can create major problems the day of the Web Conference. The process needs to be streamlined in order to make the front-end process more user friendly.
  • Certain features of the room itself could have been better thought out before implenting across the board. For example, the rule of only 10 people maximum in a room until a certain point can actually cause major problems for users. There have been situations on our team where hosts and speakers have been locked out of the room right before a presentation. I think they need to listen to their users more in order to implement more changes with the software.
  • I think Adobe Connect lacks reliability. Many of our attendees and even speakers or hosts are dropped from the Seminar Room during our presentations. This is unacceptable during external client facing programs.
Ellie Kemmeter profile photo
  • SUPPORT: It's there if you need it, but you do need to be proactive. Sometimes you need help immediately and that's just not going to work with WebinarJam. You must learn to practice, test and be prepared for a webinar (a few days before you plan to go live to iron out any technical issues) without relying on their support team 2 minutes before your webinar. Join their FB page, read common questions that come up, get involved helping others, and you will be successful. If you are not the pro-active type, I would recommend a different software.
  • CHANGES: There are times software changes, and the team communicates the changes, and what you must do, but again, like the other point, you must learn to be proactive to learn and understand them. Example: the transition from Google Hangouts to Youtube a few years ago (had to learn how to do this) and now we must keep up to date on how WebinarJam works or does not work (it says it is not currently integrating with FB Live). Logging into the system and reading the messages is all you need to do, but if you are not proactive at doing this, it's not the software for you.
  • MORE ONGOING COMMUNICATION AND SUPPORT TO USERS: This could be improved with more training videos and communication to users. That said, there is training there, it just depends on how much you need.
Andrea Samadi profile photo

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
I think Adobe Connect is a great collaboration and meeting software but in our industry it is key to be able to share models and mock ups in real time, we found that our more robust programs caused Adobe Connect meetings and tools to lag. Overall though it is a great, easy to use collaboration platform
No photo available
No score
No answers yet
No answers on this topic

Usability

Adobe Connect9.0
Based on 5 answers
It's the easiest to use of all the major players in this space
Gordon Lam profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Connect7.9
Based on 4 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

One of the main differences between Adobe Connect and Skype for Business is that the latter demands a higher bandwidth for decent audio and video quality. The other difference is that Adobe Connect allows me to create reports so I can track all the training or presentations sent to customers and opinion leaders in our market.
Martín Stricker profile photo
WebinarJam beats all the other services I have used (Webex, GoToWebinar, Join.me) because I get a better looking system, for a better price. Join.me had some connectivity issues when presenting from the USA to Canada, and Webex/GotoMeeting always looked outdated to me. WebinarJam gives me a modern, professional and polished webinar for a fraction of the cost.
Andrea Samadi profile photo

Return on Investment

  • Clients have seen a substantial cost reduction in training
  • Clients have reduced participant travel costs using adobe connect to deliver training - especially to remote locations and widespread filed based participants
Kevin Gudmundsen profile photo
  • PRODUCT SALES: We have been using WebinarJam since 2014 (were early adopters before they launched) and have found the value in our cost to use it was earned back after our first year. We have not had sales through the product offer at the end, but have used the tool to build trust and awareness with our customers who went on to purchase our programs after other interactions and follow up sequences. WebinarJam was the first step in our sales cycle to build trust.
  • BRAND AWARENESS: When we launch a new program, we hold webinars that have helped with brand awareness, education, and support for our users/customers.
  • AFFORDABLE COMPLETION FOR OUR PRODUCT STACK: We invested in WebinarJam as this tool was an important part of our product stack. We have over the years switched our automated marketing tool/autoresponder, but we have never left WebinarJam. The investment was something I have never regretted (unlike other software programs that have cost me an arm and a leg).
Andrea Samadi profile photo

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

WebinarJam

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details