Good platform with room for improvement
April 10, 2021
Good platform with room for improvement
Score 6 out of 10
Overall Satisfaction with Adobe Connect
Adobe Connect is being used for virtual conferencing, teleconferencing, and meeting/interviewing purposes. It is being used only in certain parts of the organization, but not the entire organization. Other departments and teams use other platforms. The business problem being solved is being able to connect and collaborate with other employees and customers, especially now more than ever since we're all remote. It also has other capabilities to troubleshoot or work out business issues and leveraging that type of technology.
- The user interface and controls and commands are fairly intuitive. Even if audio or video isn't working, you can usually figure it out within a minute or two.
- It functions well and seems to transition from feature to feature or capability to another capability. Doesn't seem clunky at all, but is clean.
- Other capabilities instead of just audio and video is present too, but they haven't been fully explored or leveraged yet.
- The overall connection and lag sometimes are disruptive. This may not be due to the platform as a whole, connectivity, and strength of the signal is probably a factor but it can get glitchy sometimes.
- More features for remote desktop options, whiteboarding, or screen sharing to actively resolve issues would be great while collaborating.
- Online support or forums to help assist with issues aren't as prevalent as you think they'd be. More individual resources to assist with issues would be helpful.
- Overall, the investment has been alright and has made sense. I'm not privy to all of the numbers, but it seems like the ROI has been fine. It's resolved most issues regarding virtual conferencing.
- It does sound like Adobe is on the expensive end versus other competitor platforms, so smaller organizations may not be suited for this platform.
- Some competitor platforms may offer more features and more robust experiences, with a more user-friendly user interface as well.
Adobe in terms of functionality is competitive with the other platforms out there. It has a strong reputation and seems to solve most of the organization's issues, however, it is more costly and isn't as user-friendly as it could be. It appears to have a lot of functionality that has yet to be explored. It's a platform to retain, but at the right moment could be re-explored as well.
Do you think Adobe Connect delivers good value for the price?
Are you happy with Adobe Connect's feature set?
Did Adobe Connect live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Adobe Connect go as expected?
I wasn't involved with the implementation phase
Would you buy Adobe Connect again?
I gave it a 6 because it does have lots of functionality, has a strong brand and reputation following, etc. but it does have its glitches and experiences with low bandwidth issues. I believe it has more features than my organization fully leverages, so some of those pieces haven't been explored yet. But there are opportunities for improvement in their online resource support, stability at high usages as well.
The overall support for Adobe Connect hasn't been that great. I haven't had the opportunity to explore chat or live support, but the online resources seem to leave something to be desire. If I lived and breathed it every day I may have more of an in-depth explanation, but from my experiences, there is room to do better.
Adobe Connect is well suited for virtual conferencing for small groups of people or where actively sharing desktops or whiteboarding is not needed. Being in HR, using this for interviews and screening calls, it has proven to be useful. It may be less appropriate for large remote meetings where things could crash or bandwidth is really limited. Or if you really need a robust platform with tons of features and functionality.