Item: WebinarJam
Rating: 10
Author: Brian Burge

Use Cases and Deployment Scope

We have been using WebinarJam since 2015. We are a training company and decided to start offering free monthly webinars as a way to grow our list and teach people. There are other webinar apps out there but WebinarJam covers everything we need and integrates with our CRM platform which was a must. We also have thousands of registrations and WebinarJam can handle a large number of registrations. Finding an affordable platform that could handle a large number of registrations was difficult until we found WebinarJam. WebinarJam has helped us grow our business tremendously.

Pros and Cons

Integrates with Infusionsoft. This is great as we can have pre and post emails and campaigns triggered based on people's interactions with the webinar. It also helps us track attendance and things like that.
Holds a large number of attendees. This was a must for us. We have on average, 1,500 people on our live webinars. Other platforms couldn't handle that amount or they charged way to much for that amount of people.
We love their Everwebinar extension/option. This allows us to continuously use past webinars to get new registrations and allows our audience to attend the recorded webinars anytime.
The amount of option within the webinar is great. One that really stands out is the ability to post offers directly inside the webinar. When we use it, we have really great results.

Overall the customization options are nice but I would like to be able to edit some areas they don't allow us to edit so that everything matches.
We set most of our webinars up the same so it would be nice to be able to save our settings so that we don't have to reenter everything everytime we setup a webinar. Like presenters, email copy, colors, etc.
I used to have a lot of things I wanted them to add and update but they have done a pretty good job of adding new features and things so my list has gone down.

Return on Investment

Our WebinarJam webinars are what helps grow our list the most.
Our sales have increased.
Our exposure as increased significantly.

Alternatives Considered

Zoom

WebinarJam all around gives us more options, integrations, marketing abilities, and attendance abilities and the price is reasonable for everything we get. We use Zoom for some smaller training courses and when we need to do breakout-style training but other than that, WebinarJam is out goto. We selected WebinarJam for all the above reasons and to this date haven't had any reason to switch to anything else.

Key Insights

Do you think WebinarJam delivers good value for the price?

Yes

Are you happy with WebinarJam's feature set?

Yes

Did WebinarJam live up to sales and marketing promises?

Yes

Did implementation of WebinarJam go as expected?

Yes

Would you buy WebinarJam again?

Yes

Other Software Used

Hopin, WordPress, 1Password, Elementor, Keap (formerly Infusionsoft), Zoom, Adobe PhotoShop, Adobe Illustrator CC, Droplr, Final Cut Pro X, WooCommerce, Dropbox, Vimeo, Bitly, Grammarly, Slack, Adobe Acrobat DC, Microsoft Powerpoint

Usability

Overall, WebinarJam is easy to use and you really can't mess anything up. It's a step by step walkthrough with the setup which helps you cover everything. It's pretty clear where things are and what things do which makes it very user-friendly. They have tutorials and helpful information if you're unsure of anything and their support is pretty good as well.

Support Rating

The support overall is good. In the early days, it wasn't the best but they have definitely stepped it up lately. If you have questions about the platform, issues, setup, etc, and don't mind waiting 24 hours to get a response then it's good. They may have faster response times now but when they updated to 4.0 it took a while as they were getting hammered with emails cause there were issues. It seems like they have worked out some of the kinks so I imagine their support can respond much faster now. There is no phone number to call so there is no way to get immediate help or answers which can be frustrating when you have issues right before or during your webinar.

Likelihood to Recommend

We have used WebinarJam for many reasons. Our main reason is to host large free webinars but we have also used it for smaller live training courses that people paid for, we have held private training classes for companies, and so on. I guess you could get creative and use it for a conference-style virtual event but wouldn't really recommend it for that. You could use it for internal training within an organization and things but I still feel it best suited for webinars and marketing purposes.

WebinarJam is where it's at!

Overall Satisfaction with WebinarJam