Item: WebinarJam
Rating: 7
Author: Verified User

Overall Satisfaction with WebinarJam

Use Cases and Deployment Scope

There are only two people who would have reason to use WebinarJam in our organization. The main business problem we would use it for would be to create a formal online event which we want to schedule and have reminders sent regularly to potential attendees, with good looking landing pages and sign up forms.

Pros and Cons

Pros

WebinarJam is really good at helping to create professional-level webinars.
WebinarJam takes care of a lot of issues for marketing your online events, with notification and tracking.
WebinarJam makes it very easy to personalize your webinars with your own branding and gives you a lot of control over the design of everything, from landing pages to email notifications.

Cons

One of the biggest problems we have is that WebinarJam was sold to us as a lifetime license, and it was supposed to include broadcasting on Facebook. For reasons that were never clear, they stopped providing that functionality, which greatly reduced our use for the product.
WebinarJam started out life as an innovative product, full of promise. Things changed within the organization, key staff and players changed, and it seems that key players just moved on to other projects. Users were required to pay for upgrades in order to get the best use out of the product.
A big problem that was never really solved was the Lag/Delay between realtime and what the users were seeing and hearing.
We really wanted to be able to administer Surveys to people during webinars and be able to store their responses and export them to a database. We were told there was no way to do that.

Return on Investment

WebinarJam has very little impact on our overall business objectives, as we rarely use it for the things we focus on most now.
We feel we never did get our money worth from the original purchase, so that is a negative impact on ROI.
The difficulties we encountered made us realize the importance of distinguishing the difference between using a product designed for the Marketing Industry versus the Education and Training Industries.

Alternatives Considered

Whereby and GoToWebinar

We had previously used GoToWebinar and found WebinarJam to provide overall better quality of audio, and it was less expensive. We now use Whereby.com for our staff meetings and for recording training sessions because it is much cheaper and easier to use because it does not require downloads and is browser based.

Key Insights

Do you think WebinarJam delivers good value for the price?

Are you happy with WebinarJam's feature set?

Did WebinarJam live up to sales and marketing promises?

Did implementation of WebinarJam go as expected?

Yes

Would you buy WebinarJam again?

Other Software Used

Whereby, Microsoft Access, Reveal, OBS Studio, Skype, Typeform, ManyChat

Usability

Webinarjam still had a lag/delay last time we used it, but this does seem to be getting better. It gives users quite a bit of control over the design and appearance of the product, and fits in very well with most marketing needs and requirements, and integrates well with autoresponders and other marketing products.

Support Rating

In the beginning, there were weekly seminars devoted to Question and Answer sessions with key staff members whose goals seemed to be to help users get maximum utility out of the product, and they were willing to help you with marketing advice in general. That level of support was greatly reduced, but they still do have people who respond to email questions fairly quickly.

Likelihood to Recommend

I'd recommend WebinarJam for anybody wanting lots of marketing bells and whistles to help them promote an online event, especially if they want to record it... and broadcast it later. It is not as appropriate for quick team meetings and where you need more than three presenters on-screen simultaneously who can switch control back and forth.

WebinarJam Feature Ratings

Comments

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WebinarJam is for marketing webinars