Adobe Real-Time Customer Data Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adobe Real-Time CDP
Score 8.3 out of 10
N/A
Adobe's Real-Time Customer Data Platform allows marketers to collect, normalize, and unify known and pseudonymous consumer and professional data into real-time profiles. These person or account-based profiles then power B2B, B2C, and hybrid customer experiences at scale.N/A
Pricing
Adobe Real-Time Customer Data Platform
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Adobe Real-Time CDP
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeOptional
Additional DetailsAdobe offers three tiers of Real-Time CDP tailored for any type of business wanting to power their customer experience management strategy with unified customer data. The Business-to-Consumer Edition is for B2C brands wanting to personalize experiences for consumers. The Business-to-Business Edition is for B2B brands wanting to personalize experiences for leads and accounts. The Business-to-Person Edition is for combined B2C and B2B brands wanting to personalize experiences for the same person across all lines of business.
More Pricing Information
Community Pulse
Adobe Real-Time Customer Data Platform
Considered Both Products
Adobe Real-Time CDP
Chose Adobe Real-Time Customer Data Platform
Its my favorite tool in the entire Adobe Experience Platform ecosystem. I thought that its important to be connected with your customers and the best way to do it its to have a really good description to reveal what they like and prefer, that's the most important thing, so …
Chose Adobe Real-Time Customer Data Platform
It is extremely valuable to have AEP as shared data foundation for the different Adobe products
Chose Adobe Real-Time Customer Data Platform
Adobe takes a very different approach to how profiles are stitched together than these other platforms. There are pros and cons, but there are more pros to the way Adobe has approached it. Also, the Adobe approach is designed from the ground up in the context of the other AEP …
Chose Adobe Real-Time Customer Data Platform
Because of multiple reason:
1. Supports AI
2. Real time data processing
Chose Adobe Real-Time Customer Data Platform
Adobe has a better usability, overall better profile governance and a better estimation for audiences. It works great with other Adobe Products
Chose Adobe Real-Time Customer Data Platform
The whole stack approach and have everything under the same vendor simplifies things.
Chose Adobe Real-Time Customer Data Platform
Adobe CDP is a very capable product that offers all of the features that its competitors offer and more. The only differences can be noticed while connecting with other external tools. Adobe can help easily connect with tools within its ecosystem: Analytics/Marketo/Target, etc.
Chose Adobe Real-Time Customer Data Platform
I have no answer for now.
Chose Adobe Real-Time Customer Data Platform
Synerise - All segments are real-time. We do not need to wait for the batch process. Data automations/transformation processes in SAS 360 - do not know well. However, AEP has better UI.
Features
Adobe Real-Time Customer Data Platform
Tag Management
Comparison of Tag Management features of Product A and Product B
Adobe Real-Time Customer Data Platform
7.6
20 Ratings
8% below category average
Tag library7.719 Ratings
Ease of writing custom tags7.419 Ratings
Rules-driven tag execution7.819 Ratings
Tag performance monitoring7.517 Ratings
Page load times7.717 Ratings
Mobile app tagging7.517 Ratings
Audience Segmentation & Targeting
Comparison of Audience Segmentation & Targeting features of Product A and Product B
Adobe Real-Time Customer Data Platform
8.2
23 Ratings
0% above category average
Standard visitor segmentation8.323 Ratings
Behavioral visitor segmentation8.223 Ratings
Website personalization8.222 Ratings
Customer Data Management
Comparison of Customer Data Management features of Product A and Product B
Adobe Real-Time Customer Data Platform
7.8
24 Ratings
7% below category average
Account Scoring7.819 Ratings
Customer Data Governance7.923 Ratings
Data Connectors8.124 Ratings
Data Enhancement7.224 Ratings
Data Ingestion8.324 Ratings
Data Storage7.924 Ratings
Data Visibility7.424 Ratings
Event Data8.424 Ratings
Identity Resolution7.523 Ratings
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User Ratings
Adobe Real-Time Customer Data Platform
Likelihood to Recommend
8.0
(23 ratings)
Likelihood to Renew
8.6
(23 ratings)
Usability
8.0
(23 ratings)
User Testimonials
Adobe Real-Time Customer Data Platform
Likelihood to Recommend
Adobe
In any scenario where we have a unique offline and online 'Person ID,' we are able to see great results with profile stitching within CDP. In cases where we do not have a unique Person ID between datasets, we find ourselves at a point where we would need to change our architecture to have the same Person ID to see results.
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Pros
Adobe
  • Real time segmentation and profiling on high volume of customer data
  • Integration of various customer data sources, ranging from CRM, Web Analytics, EDL and other custom sources
  • Data governance of customer data in the platform, down to attribute based access controls
  • Activation across paid media, marketing automation and experience optimization platforms
  • Easy to use interface for marketers
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Cons
Adobe
  • Some features that are not yet released to all customers are necessary to manage cases like device sharing
  • The methodology of how data is stored and manage is relatively unique and requires some ramp-up to fully understand
  • There are some areas, like deduplication, where the platform doesn't provide the flexibility one would expect
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Likelihood to Renew
Adobe
As I mentioned earlier, there are many reasons such as preparing a unified customer profile so you can easily evaluate your customers, generating segments or audiences for similar types of customers based on city, country, or attributes, and targeting them for campaigns. You can also create individual personalized journeys based on the data available at the customer level.
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Usability
Adobe
Activation - great Segmentation - in UI, there should be the possibility of writing advanced code Tags. Both Mobile and Desktop Data Ingestion - might be pain in the ass. Changing one customer attribute is time-consuming. It should be some super admin or some feature. One user can change some customers' attributes easily. Data Transformation - Maybe there are some modules for that in AJO?
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Alternatives Considered
Adobe
Its my favorite tool in the entire Adobe Experience Platform ecosystem. I thought that its important to be connected with your customers and the best way to do it its to have a really good description to reveal what they like and prefer, that's the most important thing, so that's why I like Adobe Real-Time CDP
Read full review
Return on Investment
Adobe
  • Improved ability to target users across different marketing DSPs
  • Increased click and conversion rate for Adobe Target
  • Lowered opt out and bounce rates for email
  • Decreased time to value on audience segmentation
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ScreenShots

Adobe Real-Time CDP Screenshots

Screenshot of Adobe Real-Time Customer Data Platform Profiles by Data SourceScreenshot of Adobe Real-Time Customer Data Platform Profiles and SegmentsScreenshot of Adobe Real-Time Customer Data Platform Customer ProfileScreenshot of Adobe Real-Time Customer Data Platform Scoring Summary